I had my knee replaced a few months ago at NEOS. The surgery was quick and easy and the surgeon,…read moreDr. Kelly, was kind and professional. My recovery has been quick and much better than I anticipated, due to the surgeon's good work and also because of the amazing staff at the physical therapy practice. I love the general vibe at the physical therapy office. Everyone there is very friendly, helpful and positive even if they aren't your individual therapist. But my individual therapist, Craig, and my PT doctor, Hongshin were both exceptional. They are extremely knowledgeable, but just as important, they were kind, funny, patient and always listened to me. I have had a long history of being mistreated by the medical establishment because I live in a larger body, but I never felt this at NEOS. People treated me like an individual and my recovery was very quick and, although not painless, it always moved forward positively. I highly recommend my surgeon, Dr. Kelly, my physical therapist, Craig, and my physical therapy doctor, Hongshin.

I had an appointment that I could not keep and tried numerous times to reschedule. AI Emma was at…read morethe switchboard. My identifying information was taken. Emma stated it could not reschedule my appointment. I asked to speak to a human. Was told there is a ten minute wait. Fine. Emma immediately proceeded to repeat the office is closed (it was 10 AM on a Tuesday). "You can hang up now." I went to the office today to try to reschedule and was informed I have to CALL to do that. I proceeded to describe my experience from the previous day and suggested maybe they should contact IT or the AI provider because the system obviously is not working properly. My suggestion was met with indifference. And she repeated the only way to reschedule was to call. I was simply trying to reschedule but also help. I hope AI Emma doesn't eventually replace the indifferent human with whom I spoke. The confidence in AI Emma's voice when she said, "you can hang up now" was unprecedented. I am leery of what to expect if I follow through with my referral.

The staff goes from awful to even worse…read more I've had problems with my replaced hip hurting more than the hip that's waiting for surgery - 10 months out from surgery! They did an x-ray to see if it's infected - it's not - and i received NO further help or advice after that. I tried for over a month to schedule a pre-surgery appointment with my doctor. I called repeatedly - they never answer the phone, it's always a bad time for them - and left a whole list of dates that i can be there, dates when the doctor confirmed he is at the office. I asked them to pick an open date and time and assign me an appointment to avoid more phone tag. No go. All i got was another empty call telling me to call them. I called and called. No appointment, just the same message to call them every time. I wrote to my doctor and he confirmed that he has time he can fit me in on some of the dates i offered for an appointment. I called the scheduling line back again and told them that the doc says he can see me on one of these Tuesdays - and still nothing. I decided to leave after being treated rudely and neglectfully by staff on a repeated basis. I was given false information about the costs of my surgery, then ignored when i complained. I complained about the staff being racist, rude and neglectful, and i was ignored. During the pre-surgery interview, the PA was beyond rude and blatantly hateful - she refused to answer ANY of my questions or concerns about the surgery, she would only robotically read off the questionnaire i had just filled out and ask me to repeat my answers. Then she walked out without answering any of my questions. It goes on like that. I requested my medical records and this idiot on the phone was telling me that my ID number can be fake, but somehow a photo cannot??!! What century is that person living in? Meanwhile, the ID number and personal details on your ID are what can be verified. They refused to give their name, then hung up on me. Folks, you have a legal right to your medical records, so long as you pay the fee. Refusal to surrender records is an act of illegal non-compliance. I called the main office to speak to the Client Relations person, Kerry ( i guess, no one spells names there). After 20 minutes of being on hold, i was transferred to an answering machine. I've tried that route before and only received an empty letter that resolved nothing - after about a month - and then no response when i called to talk about that letter. This is their routine.

I've caught Dr Cowan using a junk MRI in making my diagnosis. When confronted with an MRI that…read morecontradicted the the junk MRI Dr Cowan stuck his head in the sand. Dr Cowan while rushing me out of his office not only gave a bad diagnosis by using junk MRI's he failed to address several other orthopedic problems I had. Dr Cowan appearance was that of an alcoholic. He looked like hadn't slept in weeks. Appointments are double booked and when I was there several patients left after an hour and 15 minutes wait. Dr Cowan has abused his position as the 'only Orthopedic Surgeon in the western Massachusetts'.

Got a breast aug with dr brooks a year ago. Amazing experience! Initially I wanted to go bigger and…read morehe explained to me the issues that may come along given my current breast size and explained what size would be best and give me the results i was looking for. I've had no issues and i'm really satisfied with my results, so many people tell me how natural my breasts look and most can't even tell i've had work done. Additionally, Everyone was super friendly and welcoming! Would 100% recommend him!

I went to get a tummy tuck with this doctor my main goal was my stomach. Since day one after my…read moresegury my stomach was big he told me to wait 6 month and I did. Went I show up in my appointment after the six month my stomach was still big he told that I can get a second opinion which I told me no because I pay hem a lo of money and he will have to fix my stomach after firing with hem he give me my second lipo but my stomach still look the same. So angry that I pay a lot of money to this doctor and he didn't do his job correctly since day one. In my last visit I told the ladie that I do have a second opinion and I am going to get fix now I have to go to Colombia and pay more money in order for me to get fix. But I am not the only person that have the same problem with hem. Ladies just think twice before get a segury with this doctor.

Do not trust Dr. Russolillo with your body. I am currently recovering from reconstructive breast…read moresurgery.

I had a tummy tuck and breast reduction and cannot be happier. Dr Russulillo is professional and…read morean awesome surgeon! The office staff is great too. Highly recommend!

I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

Good office to go to for a follow up appointment. The team was wonderful and delightful . I enjoyed…read moretheir positive energy.

Very thankful to Dr. Saadat and all the whole care team. Doctors, nurses, patient techs, physical…read moretherapy, dietary, clergy

I have not been to this practice but while looking for new PCP came across this on Yelp. I called…read morethe number listed merely to ask if they are part of the Baystate Health System. No one answers the phone, just voice mail. If you wanted to become a new patient, you apparently have to download a form online or go directly to the office and pick up a form. To me, a very odd way to do things. I'll look elsewhere.

I am posting this on behalf of my elderly father, who doesn't do Yelp, but still has strong…read moreopinions about the quality of care he has received from this office. Dr. Fanti has been my dad's primary care doctor for at least five years and before Dr. Fanti came on to the practice, Dr. Egelhofer was his doctor. They've both been great and so has the entire practice. They are extremely patient with my dad and me, his caretaker, and always get back to us with answers to any questions we have. Dad also appreciates the extra service they have where someone checks in with him via telephone once a month to see how he's doing and then reports to Dr. Fanti. Dad feels very well taken care of and I agree with that assessment. Good folks, great service.

I met Dr. Covici in the spring of 2012, after almost a year of bulging eyes due to Graves'…read moredisease/thyroid eye disease. My eyes hurt, looked awful, and made me feel extremely insecure despite being someone who didn't care about appearances before I got sick. My friends and family who knew me before Graves' all agreed that I looked very different. From the very first appointment, Dr. Covici reassured me that what I was feeling was normal - that no one in theirs 20s should have to go through what I had been through with visible proof all over my face. He assured that everything would be treated as medically necessary rather than cosmetic because this was due to a medical condition. He performed numerous tests and reviewed my long medical history to ensure I was ready for surgery. He also reviewed photos of my eyes and face before Graves' so could see how drastically the disease had affected my eyes. He even brought one of the photos into the OR with him. In September 2012, Dr. Covici performed bilateral orbital decompression along with an ENT surgeon. We knew the risk of double vision was great due to the need to remove so much bone and fat from my orbit, but it was a risk I was comfortable taking and one that Dr. Covici approached with compassion and confidence. Fortunately, I woke up with single vision. The recovery process was quite extensive, but I immediately received compliments from people who could see that I had my "old eyes" back. My eyes no longer bulged, but my upper eyelids had stretched and retracted so much that I required an additional surgery to loosen and lower them. In July 2013, Dr. Covici performed a bilateral repair of upper eyelid retraction. Again, it was a medically necessary procedure performed in the hospital. The recovery was much easier and I am feeling great and definitely looking like my pre-Graves' self. Dr. Covici and his staff have been so wonderful. From accepting my frantic phone calls the morning of surgery to allowing me to text them photos of my bruises to make sure it was normal, and rearranging their own schedules to accommodate my busy life. Dr. Covici is the first physician I felt truly listened to me and understood that my concerns were not cosmetic but vital to returning me to my previous self. I would highly recommend Dr. Covici to anyone with Graves' disease, thyroid eye disease, Graves' ophthalmopathy, proptosis, or eyelid retraction. Even if your eyes have not changed, it's worthwhile to get some baseline tests and measurements so he knows exactly what he needs to do to return your eyes to their original state should anything change.

My visit to Dr Steven Covici was by far the best doctor appointment I've ever had! The staff was…read morevery efficient and kind and Dr Steven was very professional and just an all around kind man. He explained everything very well so that I understood what was going on with my eyes. Thank you Dr Steven!

I almost didn't go to NEDL based on the reviews I read here, but I'm so glad I did. My PA (Derm)…read moresold her practice in Enfield, CT and I was devastated to learn she was no longer there and they no longer took my insurance. As a melanoma survivor, I have to have good, caring derm. I made an appointment with Dr. Greenlaw at NEDL and hoped for the best. It is always stressful to have a yearly checkup, but I was so pleased with Dr. Greenlaw's thoroughness and caring. She is calm and caring and really listens to the patient. I need a doctor who doesn't discredit my concerns, and she certainly doesn't. Her assistant is also a hoot. I'm so pleased I've found another derm I feel so comfortable with. I highly recommend this doctor and practice.

New England Dermatology either was not aware what post-surgical implications of mohs surgery on the…read morescalp are, or misled me about expectations. An uninformed patient cannot provide proper consent. Had I known that I would be in excruciating pain for more than a week, unable to move facial muscles, chew properly, ambulate, shower without tears, speak without pain, or sleep a night without waking up in pain, I would not have consented to this surgery. Only after a call to the office a week later did I learn that the scalp is complicated and presents these issues. I was never told to expect to miss days from work, and was assured that there are not a lot of nerves on the scalp and that it would not be painful. Even when the scalp was being pulled and stitched, and I directly asked, "this really feels like it will hurt a lot later, what can I expect?" I was assured that it would not. Be your own advocate. Get another opinion.