Always love going to VV! Was worried I wouldn't be able to go after my insurance changed but I am…read morestill here Staff is very nice and bilingual. I can aways trust them to help me pick out the right lens's or contacts.

I've been going here for about 5 years. Unfortunately, the front desk staff has changed. When I…read morefirst started going, Rafael was great. He has since left and the remaining staff is rude, unhelpful and do not translate prescriptions correctly. We got glasses and the prescription was completely off. This has never happened before and I can only attribute it to the office staff. I was able to get new glasses after 4 months. The prescription was still off. They had lots of excuses but I don't really buy them. Even though I like Dr. George, one deals with office staff more than the doctor usually. I really don't want to deal with the new staff and their attitude.

In my 40 years of wearing corrective lenses and visiting dozens of optometrists across the country,…read moreI have never encountered an experience as surreal, unprofessional, and frankly dangerous as the one I had with Dr. Butler and her staff. What should have been a routine update to my prescription turned into a three-week ordeal of medical gaslighting, clinical errors, and total administrative failure. The most frustrating aspect of this experience was the sheer persistence of the error. Over the course of three weeks, I was provided with three different sets of trial contact lenses. Each time, I reported that I could not see--not just that it was "blurry," but that I literally could not see ten feet in front of my face. I was met with complete dismissal. Amy, the optometrist assistant/technician, repeatedly told me I just "needed to get used to it" and that my vision would improve. I was incredibly patient, trusting their professional "expertise" over my own eyes, but the improvement never came. I was essentially being told to ignore the fact that I was functionally blind. During the entire three-week trial period, I did not see or speak to Dr. Butler once. In any reputable practice, if a patient fails three consecutive lens trials and reports zero improvement, the lead doctor should step in to re-evaluate the measurements or perform a new refraction. Instead, there were no adjustments, no new measurements, and zero intervention. I was left in a "trial loop" with staff who clearly did not have the authority or the knowledge to correct the underlying issue. When I finally returned for my last appointment--hoping for a resolution--I was forced to wait an hour and a half before Dr. Butler saw me. This was the first time I had seen her since the initial exam. Even then, there was no sense of urgency. They didn't even perform a basic visual acuity test to see how poorly I was performing in the lenses they had prescribed. To make a patient wait 90 minutes after three weeks of failure is the height of professional arrogance. Communication was nonexistent. I left multiple messages for Amy, seeking help or clarification on why I still couldn't see, and she rarely bothered to return my calls. It reached a point of absurdity where I actually had to involve my insurance company just to get a return phone call. Having to use an insurance advocate to force a medical professional to speak to their patient is a painstaking and unnecessary stress that no one should have to endure. The reason I couldn't see 10 feet away finally came to light: the prescription was fundamentally wrong. After seeking second and third opinions from two other independent optometrists, they both confirmed the same shocking error. My axis was supposed to be "180" (or near 110 depending on the eye), but Dr. Butler had written down "18." This isn't a minor clerical error; it is a massive 160-degree deviation. Furthermore, despite having a documented astigmatism, I was repeatedly given lenses that were not for astigmatism. Even the final lenses they ordered were incorrect for my condition. How can a professional office be that far off? The most harrowing part of this is the safety risk. Because I trusted their professional advice that I "would get used to it," I attempted to go about my life. I was forced to drive extremely slowly and with intense caution, terrified that I might make a mistake or not see a pedestrian in the dark. It is only by sheer luck that I didn't have an accident. I suffered significant stress and anxiety trying to "wait out" a prescription that was physically impossible to see through. When the errors were laid bare, I asked--very nicely--for a refund. I had wasted weeks of my time, exhausted my energy, and received a product that was useless. They flatly refused. There was no apology for the 90-minute wait, no apology for the dangerous prescription error, and no attempt to make it right. That refusal was the final straw. The level of negligence here is staggering. It feels as though the office is operating without any focus, diligence, or sense of urgency. They are unthorough and seemingly uncaring about patient outcomes. If they can make a mistake as critical as an 18 vs. 180 axis shift and then ignore the patient's complaints for three weeks, they should not be in practice. Save your time, your money, and your safety--go elsewhere. The last photo on the right is Dr. Butler's prescription.

I needed a new eye doctor, and a friend recommended Dr. Ashley Butler at Pendleton Eye Center…read moreOptometry. I couldn't be more grateful. Everyone I interacted with was incredibly professional and genuinely attentive. Dr. Butler never felt rushed and took the time to understand not only my optometry needs, but also overall health factors that could impact my care. I also had a small issue removed from my eyelid, and Dr. Nicole Topilow was amazing. Lastly, Amy, the optician, helped me with my glasses, and the fit is better than ever. If you're looking for exceptional eye care, I couldn't recommend Pendleton Eye Center Optometry more highly.

I took my nervous 12 year old in to get his first pair of glasses. Dr Demlinger, and the rest of…read morethe staff, were patient and professional. 5 stars for both. They made the whole experience surprisingly comfortable, and the results were just what we hoped for.

Very kind and patient staff. They all care about each patients experience and that they select the…read moreglasses that look good on them.

This ophthalmologist is covered under our insurance. Lots of doctors on staff so usually not a long…read morewait. They have a variety of frames from different brands available to choose from with various price points catering to all budgets. Doctors are competent and take their time. Love that they give you your prescription immediately after your appointment and you don't have to ask for it. Other places give you a hard time.

I was given their contact info from the VSP customer service because they are listed on their site…read more I was told that everyone on that site is supposed to take Molina. The receptionist who answered was extremely rude when I told her we had Molina. She acted like we were second class citizens. I tried explaining that I had gotten their info directly from VSP who told me that they accepted Molina. She really needs to work on her customer service skills if she is going to be representing an entire business. If you don't believe me, call yourself and say you have Molina.

I'd like to give a big shoutout to Dr. Krall and his staff. He did cataract surgery on both my eyes…read morerecently. The process was easy. My sight has improved significantly. Colors are brighter and I don't need to wear glasses for distance any longer. I'd highly recommend him to my family and all my friends.

Best doctor ever! I just hesitate to write a review, because he's already so booked up. But with…read morethat said, I have to say he put me totally at ease and solved my problem. So grateful for him.!

I've been going to Vista Vision for many years, and I can't say enough good things about them. Dr…read more Kendall is an excellent eye doctor--professional, thorough, knowledgeable, and always takes the time to answer my questions and make me feel comfortable. A very special thank you to Patti in the optical department. She has helped me choose my eyeglass frames for many years, and she has an amazing eye for finding frames that truly complement your face. Her patience, kindness, and expertise make the experience enjoyable every time. The entire staff is friendly and welcoming, and I highly recommend Vista Vision to anyone looking for outstanding eye care and exceptional customer service.

Okay this is a longer review, but hang in there because think it's well deserved…read more.. I have been an optician, managing high end optometry practices for over 20 years, so I can speak to the professionalism & customer care any optometrist & staff provide their patients. I don't work in the field anymore so, I was looking for a Dr who was thorough, who's practice had up to date equipment, a kind efficient staff & a good selection of eyewear who also accepted my Vision insurance! A long list, I know :) I started seeing Dr Kendall George at the recommendation of one of my friends & I was very impressed by how personable & attentive he was. I got a great eye exam for bifocal contacts & glasses. He listened to my concerns about starting bifocal contacts and addressed them & gave me an RX that's phenomenal (on the first try, which can be hard to get right) he's my new favorite optometrist & I wish I had worked for a Doctor like him years ago! Marlene, at the front desk was professional, authorized my new vision insurance while on the phone with me, answered my questions & never made me feel rushed! Upon checking in, I was greeted with a smile even though is was a couple minutes late & they were busy! After my exam I saw Patty (who knows her stuff) and she helped me choose a new frame & talked to me about all the new types of lens options that are out there. She never tried to 'oversell' me or recommend products that wouldn't benefit me just to make a sale (that's a big deal in this bussiness). I'm super grateful for her help & professionlism. I've been going to this practice for about 4 years now, & they have made some great cosmetic updates to the office. It is modern, clean & neat & well maintained. They have also broadened the eyewear selection to include some great quality eyewear & higher end brands which is awesome. They take the majority of vision insurance plans out there and are all very knowledgeable & helpful when explaining benefits. When I go to an optometrist I bring all my family & friends with me... (because they know if I'm going somewhere then it must be good!) they have all been very satisfied with the care they have received & continue to see Dr Kendall! So, would I recommend this practice over the many I have worked in over the years?Absolutely yes! 5 star care, 5 star customer service & 5 star eyewear selection! Give them a try... you won't be disappointed!!! ;)

I came here with a friend who was getting an exam with Dr Tran. I waited in the waiting area so I…read moregot to observe the staff. They were very friendly and very informative to all of the patients. I was impressed. I recently got new glasses (at a different place) and it was not a good experience . The office staff here did not push an upsell, she gave options and suggestions with supporting reasons why she made the suggestions. They were very thorough, very friendly and guided us through the process. She was super knowledgeable and patient with the indecisiveness whilst we tried on numerous glasses. I had a pair of sunglasses (that they didn't prescribe) that had a broken rubber nose pad, she happened to have a replacement that she gave me. She was really helpful in suggesting frames and was honest about how they looked. His new glasses look great and he is happy. Next year when I need a check up, I will come here (hopefully they take my insurance). It's seems really hard to find a good eye Dr with a nice office staff. There's a good reason for all the recent positive reviews!

OMG WHERE DO I START! Great service! Patty and Cynthia were amazing. I had no idea what to do, and…read morethey helped me so much, got my old eye Dr's info transferred over and hit my new glasses on the way! Dr Tran was so informative and clear with everything during my exam. GO HERE!

Dr. Atul Jain is the bomb. Smart, knowledgeable, personable. He will spend as much time with you as…read moreyou need, patiently discussing options and recommendations and outcomes. The whole office is awesome and everyone is kind and caring. Yes, you will wait for a while, but that's been true of every eye doctor I've ever seen! Gotta wait for eyes to dilate, for instance. Highly recommended.

Dr Atul Jain who is Board certified in retina medicine is a fabulous physician, not only from his…read moreknowledge standpoint, but also from how much he cares about his patients. I've been having eye injections from him for macular degeneration for almost a year now and he is so careful and caring. I had two friends refer him to me and they also were having eye injections for AMD and we all think that he virtually walks on water in his Care.