Dr. Tara M. Viechnicki is the best! She will take very good care of you. All of the staff is very friendly. The office is very clean and there is ample parking right out front in the lot. I usually try to pick earlier appointment times, as later in the day the wait can be a bit long. I've been coming here for years and will continue to do so. read more

So grateful to Monserrat Rodriguez. I saved 500 dollars today because she helped me fix and adjust my glasses for no fee. she gave me option of getting a new frame and glasses if I wanted to but it would cost quite a lot. she asked for Me to bring my current prescription glasses and offered to fix it first before buying a new one and she delivered ! So thankful and so happy! read more

Found the best eye dr. He's not an opthamologist but an optometrist. Finally someone who speaks English. Cataracts and glaucoma not bad enough for surgery as I knew. Also diagnosed me with severe dry eyes. He suggested I use preservative free Oasis Tears artificial tears 4x day for awhile then down to 3 then 2x/day. Also have to scrub my eyelashes with OcuSoft lid scrub. Also warm wet rag on my eyes everyday. My eye pain has literally disappeared. I used to have eye pain all day and worse at night. No Opthamalogist has ever told me this!! Unbelievable. read more

I would not recommend Morris Eye Group. There are much better optometrists. Here is my experience: They are too busy to take care of their clients and are also very unresponsive. I went in for a contact fitting, but the person performing the fitting was too busy to take me, so I had to reschedule. After several attempts to reschedule (he was sick and then on vacation) I decided to go elsewhere. They have been bothering me for nearly two years trying to get me to pay for the contact fitting that they never performed. Terrible customer service and billing practices. read more

This place has gone down hill! You cannot reach absolutely anyone in optics. My daughter lost her glasses and has been struggling her first week of high school, I have been calling non stop this week and get a recording saying no one is available right now and we cannot leave voicemails. I called a reception to leave a message for optics. For the first time in years I had my ringer on and phone in my hand, suddenly my phone lights up with a voicemail. Some lazy woman named EMILY slydialed me. (Sly dial is a number companies call to get sent directly into someone's voicemail so they don't have to talk to them.) I'm not stupid, you've been caught. I called back one second later non stop and never got lazy Emily on the phone. All I needed to do was order replacement glasses over the phone for my daughter asap like I did for my son 2 years ago, took 5 minutes last time. Completely disappointing! This is why I don't switched to optometry at Kaiser! read more

I have used Morris Eye Group for my regular eye exams for several years. I recently had a foreign object in my eye and was blown away by the customer service form their team. Victoria got me scheduled quickly, followed up with me about my insurance authorization and discussed my case with the physician to alleviate my concerns. This was my first time being seen by Dr. Aminlari; he was friendly and put me completely at ease during the quick, painless procedure. I'll continue to use and recommend this practice, knowing that they will be there for me when needed. read more

Been coming here since I moved to North Co. in 2019. I have always loved all the staff and doctors - and still do. I feel they are funny, kind, honest, and always looking out for me. Sadly, Dr. Morris sold the practice to NVision, and it is clear that everything has changed. After paying my copay upon arrival, I waited a very long time to be seen (see other recent reviews - this is clearly the new norm). 40 minutes after my scheduled appointment time, I was seen for the basic exam. I then went back to the waiting room and waited another 30 minutes before my time with the doctor. She was new to me, but absolutely amazing, and I felt really good about what we were going to try to help the problems I was having with my contacts. When I went back to the lobby, I was asked to pay a $212 "contact lens fitting fee" if I wanted my prescription or the trial lenses. Not only did I already pay my alleged "copay," but I have never paid this fitting fee in the past, and no mention of this was made to me before the exam. So, after two hours at their office, they informed me that my original copay was actually only for glasses (even though I order contact lenses with them every single year), and if I want contacts I have to pay this fitting fee. I told them that this was a bait and switch, and it will likely be my last time going there. tl;dr: no longer a small family practice. Prepare to be taken to the cleaners instead of the eye doctor. read more

Opticians are awful. They fit me with frames that didn't even go over my ears. They hurt my ears so I went back to have them adjusted and they kept falling off my head. When I finally figured out the problem they said it was my fault. Selling me frames that fit is their job. When I bought safety glasses at Walmart the optician would not sell me a frame that didn't fit. And they charge a premium price. read more

This is NOT Morris eye group anymore. They are absolutely horrible! We've been with them for over 5 years and they have been great until recently. They are now NuVision. Don't go to them. They are unorganized and waste your time. I had my daughter come in for a contact fitting which we paid an arm and a leg for. They were supposed to send out the prescription to the eyeglass place but didn't. We had asked multiple times until they finally did...a month later....but it was a wrong perscription! AGAIN! They have incompetent people working there. I usually don't complain unless the place is horrible and this place is horrible. I wouldn't give them any stars at all! read more

Rude staff, cattle call. Dr. Graf with Morris Eye is great. This place is so terrible. We pay separately because our insurance picked Morris Eye Group. read more

I would give zero stars if I could. 1. I was told after my eye exam that contact lenses had been ordered for me, and that I would be called when they were ready for pick-up. Over 1 week later, when I called to check, I was informed this was not the case, but that I could order via the online store. 2. While attempting to order through the online store, I could not add my provider, because her name was not listed. I had to find out through my insurance which Dr was billed for my eye exam. This took maybe 30 mins of my time. 3. On the online store, I could not use my vision benefits, because these were not automatically loaded into my account. There went another 30 mins of my time, between the website and the phone, to get my vision benefits loaded in. Yes, I had to call a human being to get my information manually uploaded to the account. 4. After submitting my order, it took over 2 business days (the stated time) to be "approved" by the provider. I received an email that it was approved and in processing. However, the status of my order online simply says "Order". One week later, I have no shipping / tracking information... although my credit card has been charged. 5. There is no way to determine the status of your order ("Order" is NOT a status) other than calling and waiting on the phone. 6. I was wrongly billed for the contact lens fitting. Morris Eye Group charged $90, although according to my plan, I should have only been charged up to $55. I had to email about this, and the over-charge was refunded. All this makes me truly appreciate my old eye place. They ordered the contacts for me, with my vision benefits, immediately after my eye exam - quick, painless, and no effort on my part. I picked them up 1 week later. Here, it is now 3 weeks following my eye exam and I have spent over 2 hours navigating the old, clunky website, sending emails and making phone calls to ensure that (1) my order had been placed in the first place, (2) I was refunded appropriately, and (3) my order is actually being shipped out. STAY AWAY FROM THIS PLACE unless you enjoy major frustration. I have been on Yelp for years and only leave positive reviews for places I like. Morris Eye Group has been so bad I feel compelled to ensure other people don't go through the same annoying customer service experience. read more

I had my eye appointment on 1/14/22 and returned to pick up the new frames/glasses I purchased from Wilma. I was a sad to hear Jane Bodman wasn't there anymore but Dr. Tan was very good and I had a wonderful experience with her as my new Doctor. Nice to get new sunglasses since I lost mine in an auto accident in 2019. I had to get used to wearing them again but all is well. Thank you for your wonderful service. Look forward to seeing you all next year. read more

Morris Eye Group - New Nike Sunglasses - Optometrists Near Me - Vista, California

If I could give zero stars I would! This place is a disaster!! Three times this establishment told me that they would call back after lunch...three times I didn't receive that call back. When I did manage to get connected all they do is put you on hold and send you to another person in the clinic. Staff is rude (Wendy) and not versed in customer service. Attitude is HUGE. Zero help with returns or questions. Recommend anyone else other than these people. The doctor is great, check up procedure is great...front office staff are down right HORRIBLE!! (Wendy) I will be taking my family and business elsewhere. read more

Seriously - every time I make an appointment they make me wait . This time after waiting 20 minutes I asked why the delay. They said there was still one more patient ahead of me. Frustrating business practice. I get it once in a while, but every time? Forget it I'll find another eye doctor read more

The type of care and concern for my needs has been seriously absent from this office. The front desk staff is usually great (which saves them from getting only 1 star) BUT the opticians are less than professional or responsible, including the director of optical. So many problems with them on multiple visits so I'm going somewhere else, even though I like my Dr. AND they wouldn't replace my sunglasses that cracked even though they were still under warranty. Don't expect accountability or service here. read more

Morris Eye Group - Optometrists Near Me - Vista, California

Let me start by saying the doctors are personable and amazing. Staff on the other hand are lacking. It seems they are taking the human factor out of customer encounters or service. In 2022 I went to my appointment as scheduled. When I showed up I was directed toward the kiosk to check in. No real interaction. Just pointing toward the machine and a sign showing that's where you check in. Mind you no other customer was there. I tried the machine but it couldn't find my appointment and was directing me to the receptionist or desk person. As that person looked me up I was told they cancelled my appointment I made in 2021. This was without telling me. I was not happy, due to loss of time at work. but they called later, due to my complaints and convinced me to come in the next day. as I was leaving the new appointment I told the person checking me out and after handing me a receipt I had to make an appointment for the following year. The staff person, not looking up and kind of waving me away, said we will take care of that. So I left wondering how they would do that. So, with those two incidents I decided to find another Optimologist which I saw in the beginning of August 2023. On August 16 I received an automated call from Morris eye group saying they show me coming in for an appointment in September. An appointment I never made. I guess they did make it for me. Never consulting or considering my schedule. So, no issues with the doctors or the actual appointments overall. Just the clerical staff and the appointment process. read more

I have been going to Morris Eye Group for almost 10 years. Excellent service, a bit slow at times but during the pandemic that isn't surprising. Doctors are great as is the staff. I get my glasses there as well and they do a great job helping me get what I want. They understand the insurance and discounts very well. I'd certainly recommend them to anyone I know. read more

These guys overbook. The appointment was at ten AM and was seen almost two hours after. Aside from this they will do a half ass impromptu eye exam and the turn around and charge your insurance without doing anything to renew your eyeglass prescription. Aside from all this prescribe some eye drops caused more harm than good. Best advice is to RUN AWAY FROM THIS PLACE. read more

I have been going here for a few years. The staff and DRs are outstanding. Always pleasant, helpful and professional. There isn't the pressure to upsell services or glasses. The office is clean, efficient and has state of the art equipment. Highly recommend. read more

I have severe eye issues so I am at Morris Eye frequently at times. Doctor Aminlari is my main doctor there and he is great! You will not meet a kinder, more caring Doctor. He is super knowledgeable and does research to try to get you the best care. Since sometimes I am in weekly, i see other doctors who have an opening and they all are great too. Upfront staff are very friendly read more

My husband and I have this group a couple of tries now, thinking "Well, maybe the staff is just having a bad day" (all of them), being that they are unfriendly. When I had gone once the woman at the front desk was "okay" friendly but then the doctor was unfriendly, then another time I went there the doctor was friendly and everyone else was not. They were condescending and rude. One day, I had to have an eye exam and had the choice of using there a more fancy machine for a faster "in and out" visit, for a $60 cost on top of the eye exam. Not wanting to stay any longer than I needed, I opted to just pay the fee. Had the thought "We got this great machine, and you our unvalued customers get to pay for it". My husband had gone to this group also and left with a feeling of an unfriendly staff. They also mixed his contacts and put the right eye in the left eye container and visa-versa. Messed him up for a few days until he figured it out. Okay seriously, who does that? They are relentless when it comes to constantly calling you to remind you to go back in. Here is a suggestion for the Morris Eye Group, either fire your whole staff or send them for customer service training and pray they are paying attention. For the staff that is working there, here is advice for you "Treat others as you would like to be treated", and if you like to be treated like crap then don't work here. Never coming back here, they are rude and quite frankly expensive, I don't recommend this group to anyone. read more

Morris eye group is amazing! I came here as both my parents come here and they recommended it to me. The front desk made scheduling my appointment SO easy and they were so helpful as I had to call back to update some personal info. When I got there the doctors were wonderful and so easy to get along with. I really feel that they listened to me and understood what I needed help with regarding my vision. The woman who ended up helping me pick out my glasses was lovely and I actually enjoyed chatting with her and her advice on what frames to get. Exactly 2 weeks later my glasses were ready for pickup and when I came in I was greeted by a man who brought them out and was so kind in asking if I needed any adjustments and that they felt right. Overall a wonderful and smooth experience and I'd recommend Morris Eye Group to anyone. read more

I went to Morris Eye Group a year ago for a cataract exam. I was pressured into high end services that I could not afford. I went though my new PCP and she sent me to a different doctor only to find that I only had a 10% cataract not needing correction for quite awhile. Morris tried to pressure me into cataract surgery that I did not need. Beware and get a second opinion before you schedule anything with these people. They tried to rip me off! read more

TERRIBLE!! Doctor couldn't even tell me I had an eye infection! There are so many things that went wrong during and after my visit. First it was terrible customer service. I went to see Morris Eye Group as my insurance changed and I needed new glasses and I thought I might have an eye infection. I saw three different people before seeing the eye doctor and I had to ask the front desk after an hour when I might see someone, she said "the appointments typically take 2 hours". 2 HOURS!!! I have had glasses for over 20 years and never once has it take 2 hours! After seeing the third person, (I had my contacts out so couldn't see much without my glasses), I was leisurely shopping for glasses, and only after 15 minutes did they say I needed to go to them first. Who sees the glasses specialist before seeing the doctor! For someone who has -9.00 prescription, how am I supposed to see what I look like in glasses (common sense people!!). When I finally saw the doctor, it only took about 10 minutes, it me it felt like he didn't even really look at my eyes! I mentioned my eye is red, which clearly it was, and it was itched and he told me everything looked fine and nothing seemed wrong. He suggested I go to my PCP or see a dermatologist. Well when I went to my PCP (as I have an HMO) she said you definitely have an eye infection and I am SHOCKED they didn't catch that. TERRIBLE Doctor, where you can't even tell that I had an eye infection! To top it off they didn't get my insurance right so I had to pay over $500 for glasses and now am working with my insurance company to get reimbursed. One good thing is the glasses specialist was very nice. However, overall it was a terrible experience. I strongly recommend looking for somewhere else to go. read more

I came in to ask if they had kid sized frames. The girl at the front counter asked me to wait to get someone to help me. After 10 minutes she was told by another girl at the counter that I needed to make an appointment and I couldn't just walk in. So, I left. I didn't need to see the doctor since I already have valid prescriptions for my kids. I didn't even ask for any personal help. All I wanted was to know if they had kids frames I could look at before I made any decisions. Apparently I need an appointment to even have my question answered. This reminds me why I only used them for one year. I couldn't make eye appointments for my family of four on the same day which would mean I would have to take 2 days off work. No thanks. Unfortunately the convenience of extended hours does not make up for poor customer service. read more

First visit here. [COVID-19 era] I had an appointment scheduled and was sent a text reminder that this appointment would take 2 hours. That's quite a long time for an eye exam I thought. I walked in the clinic to check-in. The check-in process revolved around a lot of digital signatures and copays were collected by passing a credit card back and forth plus they required pen signature on a printed receipt. All of these things could be changed to contactless. An extremely long survey was texted to me the day before my appointment. None of the myriad questions I answered were even discussed during my visit with the doctor or with the intake personnel. I'm trying to figure out what the point was of that excruciatingly long online survey. Once inside the waiting room, you are assigned a seat with a number on it. They are decently spaced apart, though not enough spacing in my opinion. In addition, no one was wiping down the chairs before and after different patients sat in them. Moreover, there was no automated hand sanitizer unit placed in the waiting room. With 10+ people in the waiting room, that's when you should just tell everyone to sit in their cars and text them when ready. When I was finally called back after waiting for 45 minutes, I was given an initial vision assessment and then sent back into the waiting room. About 45 minutes later I finally saw the doctor. About 9 minutes in there and we were done. Even though I came in with persistent eye inflammation, no swab was done to see if it was infected. So there you have it. It really was 2 hours, but for a 9-minute exam. And I got to sit and wait in my n95 mask for an hour and a half. read more

My son and I had an appointment this morning with Josh for his first attempt with contacts. It took approximately 45 minutes for him to feel comfortable learning how to use them but Josh was so amazingly patient and encouraging and his positive personality gave my son the upmost confidence to keep on trying till he got it without feeling stressed out. Josh has been wonderful with providing us the information we've requested and his follow up has been outstanding. He's a definite asset to The Morris Eye Group. read more

Dismissed and Banned for Life: Morris Eye Group maintains a list of customers that have been deemed "Bad Customers" and have been dismissed and no longer welcome at their practice. I am the newest member to this list. I got on this list by requesting a refund for the prescription glasses that they just couldn't get correct. After my third visit to Morris Eye Group, I was just out of time dealing with the failed attempts to get my prescription correct. I requested a refund for the glasses I wanted to return. David Salazar, ABO said it was policy to not give refunds for defective glasses. I told him that it was in his power to do whatever it takes to make a customer of many years happy. At that point he told me that I was now on the list of dismissed, "Bad Customers" and will be banned for life from this practice. To their credit, they did put Christian Dovenbarger on my request, and after he too called me a "Bad Customer", they processed my refund. So, if you have a problem at Morris Eye Group that can't be resolved to your satisfaction and are told that they don't do refunds, they do. Now I only wonder if they will refund my insurance carrier for their portion of this failed prescription. read more

Just got back from my appointment at Morris Eye Group, my eyes are even still dilated! It's been a few years since I've had an eye exam, previously my mom would do all of mine for me while she was in optical, and this was my first time having anyone besides my mom. The team was all professional and kind. They took COVID precautions seriously, everyone wore masks and were in assigned seats. I was helped by Lydia, Shawn and Dr. Tan, they were each awesome and I could not be more happy. I found a beautiful pair of glasses and I'm looking forward to seeing the world more clearly! read more

I had an exam with Dr. Tan. I told her right off that I wanted all the information for the full prescription written out. My insurance would pay $100, but cost at an office are always too high. Progressive titanium frames would run over $500. My eye sight had just taken a nose dive from "safe meds" for blood pressure. On the way out, I picked up the prescription and there were too many blanks. I don't trust anyone who plays those cheap tricks. She left too many numbers, missing so her prescription is useless. I now have to find another eye doctor. read more

I am a new patient and did not wait long. They were very detailed about my history eye health, which I appreciate. They found a macular hole, which if not treated, I would have gone blind. Very grateful for the insight. read more

Very happy here. Referred by my MD. Easy to set appointment. Exam was state of the art. Trust their care

Worst place ever. Do not go here. They made me wait 40 min past my appointment. Soo unprofessional.

This was my first appointment and this was the first time I felt genuinely cared about at an eye doctors. They were very efficient throughout the whole process. Explained what they were going to do each step, and answer any questions that I had so politely. Dr. Samuels is by far the best. She was so knowledgeable and answered all my questions about my recent concerns with my vision and eyes in general. She provided general information and then narrowed it down to answer my specific questions. She showed a genuine concern about the overall health of my eyes and to improve quality of life in areas impacted by vision and other issues. Thank you! read more

This was my first prescription and glasses I have ever ordered in my life at 47 years old. The prescription process and work establishing my unique progressive lenses was great. It was not until dealing with ordering frames and lens combo that I have had issues. I ended up choosing a frame and agreed on what amounted to an $1,800 pair of glasses and just over $500 out of pocket even with a Aetna Vision Preferred plan. His computer was not working so he did it all on paper and asked if he can send the itemized cost in the morning, but asked for the $500+ payment. I agreed. 10 days later I contacted Morris Eye Group as they have yet to contact me again other than requesting I write a review ( automated I take it ). They took my call and sent me the break down of costs and said my glasses should be in tomorrow ( Aug 25th ). So I setup appointment. They sat me down, brought out the glasses that already had finger prints and needed cleaning already, so he did for me, but was an ok job, still some smudges, but I figure I would just confirm they work and I will fully clean later ( remember I have never done this before, so not sure if this is normal ). He puts in the case and I go to my car. I was going to just open when home as they are for computer work, not driving, but I decided to put on for a picture to share while still in the Morris parking lot. I notice I can't clean off a very small spot in the center of one of the lenses and realize it might be a nick in the glass, so I immediately go back inside to ask if they can clean. He asks if I dropped them and tells me they can only return for replacement once. Thinking back how this already had smudges, I have to wonder if they already knew this had the nick. I also was not too happy with how he ended the conversation, him walking off with an attitude saying he will return them and they will let me know when I can pick them up, all with his back to me walking away. Terrible customer service and quality control! Regardless, I have to wait again another 2 weeks as they ship back so I am extremely unhappy with my experience at Morris Eye Group. If I was not happy with the actual prescription and frame I would have pushed for a refund and went elsewhere, definitely what I will do when I need new glasses. read more

Worst eye clinic I've ever been to! We will not be returning after this year. First - on a positive note, there are a few people in that office that are great. Dr. Mashtoghi, one of the gentlemen that performs the eye exam, and two of the optical staff were amazing. However, if I could give 0 stars to the rest of the team (admin/optometry), I would. They are the worst! Not only are they incredibly rude, but they have no idea what they are doing. My child and I went in for annual eye exams. I ordered several pair of glasses for myself and contacts for my son. I was floored at how much more expensive their frames were than my previous eye doc. After 3 or 4 weeks of hearing nothing from them, I called to check on the status. Someone from admin finally called me back to let me know my child's contacts and my glasses came in at the beginning of that week. Ummm, it was the end of the week, so why didn't the call me when it came in? I left work to go pick them up and when I got there, they said my son's contacts were still backordered. They literally called me to come pick up a half hour before!! While there, I tried all of my glasses on to make sure they were ok. I told the woman that the glasses for reading were blurry and they weren't going to work. She told me to take them home anyway and try them out, and to make an appt with the doc to discuss. That said, when I checked out, the lady checking us out said the earliest appt was 3 weeks out. WTH? So now, my son has been without glasses or contacts for nearly a month and the glasses that aren't clear for me need to wait even longer? The staff wouldn't have even checked to make sure my glasses fit properly if I hadn't have requested to check them out there. Seriously the worst service ever!! Needless to say, every time I've called to place check on the status of our order, make an appt or even order new contacts, I get a voicemail and never get a returned phone call. It takes a minimum of me calling at least three times (after leaving messages) to even get a response. read more

My elderly mother was there picking out a new pair of frames and the woman helping her was extremely rude, impatient, and unkind. Very unhelpful explaining anything at all. My mother ended up needing to leave because she wasn't comfortable forking over over $500 without a clear explanation. Im very upset to hear an old woman would be treated like this especially during covid. read more

Mother had been referred to see Dr.Morris in May,(after an eye infection was treated at the emergency,I didn't feel she should wait),they fit her in with another doctor the following week! Now Dr.Codner's her,#EyeCareSpecialist! lol read more

I came to the office to discover bowls of candy everywhere. I moved through the generous space enjoying candy while I waited for my exam. I had a wonderful general exam by Marcus? (I think that was his name) We had fun and I felt at ease. I then met with Brittany who never forgot about me as I waited for Dr. Morris. I liked the fun facts on the TV screen. Learning while you wait works for me. Dr. Morris is pleasant and suggested options for the Lasik Surgery I would like to consider. Overall I liked the practice and will return to continue with the procedure I would like to have done. Thank you Morris Eye Group read more

Could not put 0 stars. Time wasters. Do not go. Morris Vista aggressively marketed with calls and texts to make an appointment and when I did they left me hanging 35 minutes late. When I enquired about the delay the excuse was insufficient staff. No thanks, too many other places to get routine eye care. read more