This is not my usual Fred Meyer, but I happened to be in the area and needed a few things, so I went in. I don't know that I have ever been to a Fred Meyer with such horrible customer service.
I cruised by the meat counter and there were 2 staff people behind it and the female was yelling at the male "you better not screw me over again!" and proceeded to tell him - loudly - what he had done wrong before, case this, the meat that, whatever. So, I stopped directly in front of them, waited to be acknowledged, wasn't, then said "excuse me." She looked and me and said nothing. Just gave me that "what do you want" look. I said that yelling something like that and going on like that in front of customers and children (there was a little girl of about 5-years-old next to me) was probably not a great idea. She said nothing, and kind of smirked, and then went on to berate the guy. No comment, not even an "I'm sorry, how can I help you?" Nothing. So, I asked for a manager. She said he's not here. I asked if there's a store manager, she said there probably is "out there somewhere." I asked her if she could page one for me. She smirked and walked away. A manager came from the front of the store and I told him what had happened. He seemed to listen and care.
Moving on.... I'm at the clearance area and there's a door where staff comes in and out with product to stock. And these 2 staff guys were there going on about this worthless girl who does this and that and has all this wasted time.
Then I'm looking for the Free Friday item (frequently on Fridays there is a digital download for a free item). I can't find the item, or even a space for it, so it doesn't appear that they carry it. At other Fred Meyers, if they don't carry the item, or are out, they'll substitute something for it. This Friday's item was a small bottle of Nuprin Ibuprofen. So, I got a small bottle of store-brand Ibuprofen and went up to Customer Service to ask about a substitution. Another smirker. I said something like "it doesn't appear that you carry this item .... are you substituting anything for it?" She said, "oh we had some, we got plenty, if you didn't get one, that's too bad." I said "oh, at other Fred Meyer's they'll substitute and give you something else." Snarky response ... "yeah, no, we don't substitute. Like I said, we had it, and you missed out." Alrighty then. {I don't mind not getting the item, it's the tone and the words that I have a problem with.}
They had these Squishmallow stuffed animals on sale for half price. And they were all in this sort of tall wire bin. And a lot of them were dirty. The white was dingy, scuff marks, etc. It took me a while to dig through and finally find one that was good enough to purchase. When I got up to the register, I asked the girl if she had a big bag that I could put it in because I didn't want it to get dirty. And I was holding it for her to scan the tag so that I didn't risk it getting dirty, she says yes, snatches it from me, drags it on the scanner and then shoves it into a small bag. Ugh. I wanted to hold it to make sure it didn't get dirty, and she just dirtied it and shoved it in to a small bag when I asked for a big one (that they have and I saw there in the cubbies). Annoying.
I did find some fun things on markdown, so that was a treat. I didn't stay long enough to check out the other half of the store because I was annoyed with them....
I really enjoy going to new grocery stores. It's something I enjoy doing when I vacation in different places. It's neat to see how it's laid out, what products they have, are there any hot little deals, etc. However, this Fred Meyer is one I don't think I would return to.