Sad face. And because I didn't call yesterday instead of today, 2 days later, I won't be getting my refund or exchange. Enjoy my 4-5 bucks read more

See all

Ordered Fred Meyer custom birthday cake on-line. Cake didn't look like the photos and piping/lettering were the wrong color. Sticking with private bakery or Safeway for custom cakes. Very disappointed. read more

Very nice very fresh southwest chicken salad....one problem... NO CHICKEN! None, nada, nothing. Thanks read more

We are cancelling our loyalty to this establishment! Fred Meyer in Kennewick, WASHINGTON will no longer have our loyalty! Incompetence, followed by staff requesting security personnel, followed by a customer service rep stating she is allowed to assume. We are amazed on this August 10, 2022. This type of actions have been numerous at this location. And today, we take control and we choose to cancel our loyalty and share with others. People business is lacking, and the staff enjoys disrespecting people they determine unfit to frequent this establishment. Yes, they will openly call security when you question a pricing and ask for management. And, it was a question with zero yelling or eye-balling from our side. The staff has taken a blatant approach to negative and attacking in nature. The MAKING IT RIGHT POLICY stinks, and management is responsible for allowing this behavior. The staff in the deli ignore people, and do not do what they say they will do. This behavior IS NOT consistent at other FRED MEYER locations. This 1 star rating is specifically for the KENNEWICK, WA location! August 10, 2022 read more

See all

This store had everything I needed, and more, for a week's visit with family in the tri-cities area. The downside? - Meat selection wasn't the greatest. - Yes, as others shared, poor quality carts and wheels need repair. - The watermelon we bought went bad in just a few days The upside? -Very friendly staff -Fresh produce -Gourmet cheese and cracker section. - Good variety of WA abd OR craft beers and ciders. - Delicious bakery items, like the Asiago cheese rolls and fresh bagels. If I lived here, I am sure this would be my grocer of choice. read more

See all

Good location right off the freeway/interstate;whichever you want to call it.so again with the lines.There are 11 cashiers spots available,maybe several more including the self checkouts.On a Friday afternoon they only have the foresight to bring three tellers in to wait in customers.Do they not respect the customers enough to employ more people to take care of the workload.a horrendous amount of time goes by waiting when it could go very swiftly..Are they concerned about the overhead cost of running a business and keeping the lights and heat on?.it costs the same amount folks,whether you have 29 customers or 250.employees and bring in more cashiers to handle checkout,simple idea and it works..other than that not a bad place to shop close and convenient for most folks I imagine.fairly clean place.. read more

Please replace your carts. I spend way too much time filtering through busted carts every time I go. Yesterday I finally gave up and just shoved a cart with only three functioning wheels around the store. read more

I love shopping here but every single time I buy clothes here I end up having to bring them back to get the security tag taken off. Last night I mentioned to the cashier to pls make sure to get all security tags off and after checking out we left the store the things didn't even go off and I get home and start pulling all my clothes out of my bag and 2/4 clothing items still have the frickin security tag on them. Keep in mind this literally happens every single time I go to this Fred Meyer location. I don't know but you guys need to start training people to quadruple check clothes before just scanning them and putting them in the bag I been shopping here for like 6 years and have always had this problem. I needed these pants for work today and now I can't use them until I have the time to take them back and have them take the stupid security tag off it's part of the job yes it is tedious and probably annoying but don't half a$$ your job and inconvenience the people that shop there read more

Today I was hung up on because I had a complaint about my rib-eye roast . It had spoiled while it was frozen !!!! A young sounding man on the phone tried to tell me it could not happen ...Then he told me I had kept the roast too long ...I bought it on the 14 ....took out on the 19th ...The package said sell by the 18th ???? All I was calling for was to give a heads up . This man in the meat dept . tried to argue with me ...I was not asking for a refund or exchange but I did find this all to be very unusual. I later spoke with a manager and finished what I had set out to do ....let them know the meat was bad ...I never took the offered exchange or refund . Poor customer service read more

Around 7:30 PM tonight, the deli attendant, served 3 other customers before me despite having arrived to deli well after me. For the first 2 customers, I thought maybe it was a fluke and he didn't see me (although unsure how he couldn't have noticed me as my 2 kids under 4 were noticably unhappy and loud due to the long wait). After waiting over 15 mins and finishing up with the 2nd customer he passed me over for, he finally acknowledged me (over by the hot foods), then proceeded to clean up something behind the deli counter and offer service to a 3rd customer who had just arrived to the counter AFTER he clearly acknowledged me waiting. I've been a regular customer to this store for the last 5 years, despite having moved to the other side of town with other grocery stores in closer proximity to my house. After this incident, I will never step foot in this store again. Also- shame on the 3rd customer who allowed the deli attendant to serve them before me. The women smiled at my daughter from the produce aisle 5 mins before even coming up to the deli counter. She clearly saw us waiting then and didn't have the basic human decency to refer the deli attendant to serve me next. read more

My experience with this store is terrible and I have been a customer here for 20+ years. And the more I shop here the more I go home angry by the way I'm treated by customer service. Pros: a large selection of quality products. Starbucks. Cons: make sure you don't lose your receipt which is very easy to do, otherwise you will not be able to even exchange the product with something else of equal value and your treated as if your a shoplifter trying to get one over on them. Another example of their poor customer service is when I decided to buy an Xbox one x for 599$ and Call of Duty for 69.99. I had like 750$ in cash to give the clerk and he told me I needed ID to make the purchase because call of duty was for mature audiences. I told him that I am a 41 year old Army veteran and I served two tours as a humvee gunner so I think I'm old enough to play a game with blood and gore. I laughed because the look on his face was that he was dead serious and wouldn't take 750$ without my state ID. So I would understand if I was young and he was trying to prevent a youngster being exposed to violence but I just put my life on the line and went to war so I should be qualified to buy an Xbox without my ID all the way across town. He actually called management because he just couldn't do it without approval. This type of treatment is absolutely ridiculous. It's not against the law and I was old enough to be the guys Dad. I've had it with this store. I will not shop here ever again. read more

Anna in the electronic section was a HUGEE HELP! I appreciated the patience and support she provided

I love this store and it's close to my house. If it was any better we would have to call it Fredrick Meyer.

Only one star because I cannot rate a zero. Will never shop at Fred Myers again. They age discriminate when hiring!

I give this particular store 4 stars, because it is well staffed, cleaner than other Fred Meyers, and generally has polite employees. In fact, one employee named Nate in produce has gone out of his way twice when I was out of the store to locate rare products that they do stock. I was shocked both times when I returned and Nate told me where to find my cherished food. Yep, I will yelp a positive shout out for that cat. I also have had the pleasure of meeting a couple managers who were informed and polite, Josh was one who asked, if I had located my ground flax, which Nate had found. There prices are competitive with other large chains. If you notice my experience at the Kennewick Winco you will see why I come here instea read more

See all

Wow, what a store! Not only is it huge, but they have almost every type of product, from garden, to food, to clothing and even shoes. This really is "One stop shopping " read more

As full time RVers we visit grocery stores all over the country. The Fred Meyers store in Kennewick, Washington is the worst. Unorganized, cluttered and the employees ornery. Example, at the delhi I asked for the chicken tenders they had on sale, I was told they didn't have any right now and they're not going to cook any until later. They should take a lesson from Hy Vee in Iowa to see what true customer service looks like. Hopefully it's only the covid policies here in Washington that has created that attitude. read more

Went to get a money order and had the most awful experience with customer service can't believe they have jobs!!!! Your supposed to help customers not push them away!! read more

This review is for the deli, produce and nutritional departments of Fred Meyer Looking for a quick bite - I checked out the Deli and was very impressed. I ordered a pre-made sandwich from the cold case, and to my surprise, was asked if I would like it heated. A few moments later I was leaving with a panini pressed sandwich full of high quality deli turkey, avocado, caramelized onion, artichoke hearts and other goodies on focaccia bread. The produce area was superior to other local chains with a wider variety and better quality fruits and vegetables. My favorite part was the Nutrition aisle - Almost two times the variety of protein/energy bars and prices below the competitor's sale prices. My quick bite has now turned me into a regular shopper, keep it up Fred Meyer. read more

I like this place because: 1. Its clean! 2. Never too crowded 3. Everything you need in one place! 4. Staff is super nice and helpful The only thing that's eh: Slightly higher prices on things, but sometimes it's worth it to not deal with a crowd. read more

Fred Meyer is a great store. It's nice to shop there and they have a very large variety of things. Prices can be comparable in some things but higher in others so watch for that. But it's great to shop there. It has Tully's too! Nobody else does around here and they beat Starbucks by leaps and bounds! read more

Why oh why can't you be closer to me Fred Meyer?!? Fred Meyer is -- in my mind -- what would happen if Yoke's and Walmart got together to have a love child. I like this specific location a lot -- and wish it was much closer to my place in Pasco. read more

The store is great, but I wish they would get new carts or replace the wheels. I have NEVER had a good full sized cart there. I already dislike grocery shopping in general, but the carts make the experience a lot more unpleasant. That is my only complaint about this store. read more

A guy was helpful in the bulk food area today (6/6/13) at approx 7pm, the store was very clean, I appreciate the selection in the natural-health food area/supplement area, electronics was obviously understaffed because 8 or so people were looking for help while the only guy in the area helped his customer at the time. Haylie was perfectly friendly at checkout by making sure I found everything I was shopping for, while asking how my day was. Keep it up Fred Meyer staff! read more

Fred Meyer store is one of my all time favorite places to shop for clothes, groceries, electronics TV's I have bought my Samsung & one for my M&D & another smaller TV for M&D plus several other TV's in the past. I enjoy there sales people, very helpful. Another thing that really helps me is where, I'm allowed to bring my dog into the store, he rides in the shopping cart, and is very good, just a puppy. I hate to leave a puppy out in my SUV, to many things to get into plus they can get hot very fast. I love there fresh fish and they have the best smoked salmon, and bigger packages of Salmon smoked king samon from Alaska. I have got my Mom to go shopping there now, the store is pretty much a one stop store ! Great job, keep up the good work. loyal customer . read more

I'm a fan of Fred Meyer and shop here a lot. I'm going to write about accessibility by an RV. There are two Fred Meyer's in this area. Both have adequate parking for RV's UNLESS...... it's the months of October, November, or December. For some reason, during these three months, the parking lots are JAMMED, and can't park RV's. But..... at this Fred Meyer, if you happen to be one of those ultra modern RV'ers that are pulling a 100% electric car, guess what, THEY HAVE CHARGING STATIONS HERE! I didn't count, but it looks like more than five but less than ten. read more

The online grocery pick-up is hit or miss. Once they forgot several items (at least a bagful) so I had to return with my receipt and explain the situation to customer service. They were really good about letting me pick out the missing food items and gave me a gift card, but it was a hassle. (I have a ton of hip pain which is why I don't shop in person.) Also, many times the items I choose online are not in stock. I have no idea why their website doesn't have correct inventory. Twice I've ordered a specific brand of lime juice that's listed online, but not available at their store. Argh. read more

I went to the deli and was waiting for more then 5 plus minutes while I watched four workers walking in circles and finally LENNY came over and greeted us so rudely by saying "what do you want " and I reply with my order and my whole experience dealing with Lenny was just god awful I don't think I will come back to this location ever again if Lenny is still there. read more

Meh. Expensive unless you plan right but with a great natural/organic section (behind produce) better than anywhere else in the TC, imo. Clothes are okay and you can get great deals if you wait for the 75% off sales (which tells you how much everything is if they can regularly mark huge swaths of clothes/housewares 75% off). I go there for the organic soaps and that's about it. If you have a little one, though, I remember the play place being a wonderful break and worth the extra few dollars on groceries! :) read more

I shop the sales. I specially ordered my Hazelnut International Delight then they started carrying it and everyone else seemed to want it because I would have to wait and get a months worth. Then I go back and its gone no longer a spot for it and I talk to management they said they would let the dairy department know. Well its been 2 months and I don't shop there much anymore seems yokes is just as close and they carry my creamer Sorry Fred Meyer you don't make this customer happy. I really didn't like the older cashiers they get so snobby as if they are better. Not a good attitude. read more

People are always friendly here and they work hard to keep lines short! It makes shopping a quicker more pleasurable experience for sure

Not very good customer service. There were only 2 cashiers open, one of them had a long line and one of them literally had no customers checking out. I maybe had 20 items in my cart and went to the shorter line, not knowing it was express. The lady turned me away because she said she was express. I said ok and watched her not doing anything while she had no customers! It was not busy at all....so lame. read more

Not at all surprised to see this store has a low rating. Purchased a couch from this store similar to one I had purchased from another fred meyer in the past. The new couch is not holding up at all in the way the first one did so I went into the store to get it returned. My card used to purchase the sofa was compromised so I was initially offered store credit unless i could come up with the card, which had been destroyed. However I was told by the store manager that a third option was to have customer service get a copy of the original purchase. I went home and spent well over an hour on the phone with customer service. They were eventually able to locate the original reciept and emailed it to me so I could do the return in store. I then drove my couch to the store, dropped it off and proceeded to customer service. They told me that there was no way to return the couch. When I explained what had happened the associated walked away and said she would find a time when the store manager was in again and I would have to return when he was in store. I was obviously very dissatisfied seeing as the store manager had made it clear I would be able to return the sofa and I had spent a great deal of time on the phone with customer service who had only emailed me the proof of purchase because they also ensured it your guarantee a return. Still the "customer service" woman insisted i would need to return. After much insisting I was finally able to speak with whom I was told was the assistant manager of the location. This assistant manager was in turn able to call the store manager. So after multiple visits to the store, sitting on the phone with customer service, hauling my couch into the store and essentially being called a liar I was told by corporate customer service they would not allow me to return the couch. I understand that all businesses have to make a profit, but it is very clear that Fred Meyer and Kroger care nothing for their customer so long as it benefits their bottom line. You will not catch me shopping in this location, any other fred meyer or their Kroger owned counterparts from now on. read more

Fred Meyer's is a little more pricey than Winco foods, but I like the selection of grocery products they carry. It is also convenient for savings because I use my smartphone app for downloading coupons. I saved 10 cents per gallon at their fuel center when I shop there and accumulate fuel points. read more

Your typical Fred Meyer, with a nice big parking lot and gas station. The store is decided into two big sections, one half for groceries and the other for apparel. The staff are always on around and available to assist with finding product. The check out process can take a little longer then normal... read more

Bad customer service. Lady didn't want to take time to explain they had to call my insurance and make sure everything was okay. Instead she just said my insurance didn't cover what I needed and she took 50 bucks from me read more

This Fred Meyer, and this Fred Meyer alone, has my complete loyalty. The only reason you will catch me in a Walmart now, is because I went to this Fred Meyer first, and they didn't have what I needed. And that doesn't happen very often, because Fred Meyer is good about trying to get in products that you want. The customer service at the store is second to none. The Kroger team should have this manager teaching classes on how to be a manager. I usually come here every day with my kids, because I like to get fresh produce every day. I couldn't tell you how many of the store employees know both of my kids by their name. Every day when they go in there, they know they're going to get a free cookie from the bakery, and every single time they are greeted with such smiles and they always are so good with my boys and they couldn't be happier. I usually buy my wife oysters a few times a week there, they are always so fresh and tasty. All the managers in the store seem to be the friendliest people around and the employees always seem so happy! It's an extremely inviting store with lots of great organic produce at very good prices! Lots of healthy options and their Private Selection organic prices are pretty awesome. We also use the Fred Meyer pharmacy, and it is very convenient because all of our prescriptions are free from there. They also have a great selection of shoes and a very large selection of nice clothing as well. Every aspect of the store, from the restrooms to the parking lot, is kept immaculate. I have nothing but good things to say about this Fred Meyer store, and I don't think I've ever had a negative experience there. read more

See all

Lenny in the deli made my wife and I laugh talking about his cheese sick with coffee and a milky way lunch! "Turns out" he says "NOT a good combo...." He and the clerk at the self check out was a hoot. She taught us how to mute the bossy self check out robot lol. Wish I could give more stars for these two Fred Meyer's stars! read more

This is my place. Not super high prices on groceries, but not Walmart prices. And I'm okay with that because it means I get to feel comfortable while I'm shopping. They have a lot of 70% off deals on kids' clothes, so that's awesome. They also have a health food section that is helpful for vegans/vegetarians. Lots of options here. It's a big store with everything you're looking for. read more

I shop both the Kennewick and Richland Fred's (i live in Pasco) and I like both, but not equally. The reason is the meat markets there. The Kennewick store has one of the best meat displays in the Tri Cities: Clean, Organized well, with a lot of fresh displays (not prepackaged. In Richland, most stuff is prepackaged and just piled in sections. Orher than that I like them equally. Used to shop Fred's in Richland when I lived there and for many years it was one of the best go to for do it yourself hardware. They "improved" the store a few years back and while some departments were better, I found the hardware stuff was not fun any more and I couldn't prowl the bins looking for stuff at a bargain. Younger staff, with few or no old timers. Oh well, I still like the stores even if the pricing is no longer a bargain. read more