Sometimes I walk past a restaurant and look in, thinking "what an awful tourist place, I bet its expensive and rubbish".
I do not relish in being right, but I was.
From the very beginning, the drinks were ordered but didn't arrive, we had to ask!!! Food was ordered many minutes after we were ready to. Food arrived separately when they had even asked if we wanted it all together! I had an awful pasta dish, no flavour, not interesting, expensive, my friends were satisfied with their meals but we were in a rush and had to wait 20 minutes for all the dishes to arrive on the table.
The restaurant didn't seem busy, hardly anyone was eating but the 2 waiters seemed to struggle to serve us all. Service, when they were attending to us, was friendly, they seemed stressed though and understandable, 2 staff were stood behind the salad counter and 1 pizza making guy were not helping them, not taking orders etc. But this seemed to be the format of the restaurant, I would not blame the staff but would urge the management to review the way the staffing of the restaurant works. The food, as mentioned, took forever and no-one else was eating!
A couple who had arrived before us tried to pay at the same time, they said they were in a rush and yet the waiter couldn't accommodate them and they wanted to leave without paying because they were so mad-totally understandable.
This echoed our experience; waiting for the bill and waiting to pay took an unbelievably long time too, in the end, we walked to the salad counter where they explained only the waiter could take the payments and there was only 1 card machine.
At the beginning of the meal, I jokingly said to my friend we should buy a sandwich from Pret instead and I really wish I had! A poor experience which no-one should ever have to repeat. I understand that the other branch is much better in service though!! read more