Frassica was sent by a homeowners insurance service I use. First time using the service, I was apprehensive. Didn't know what to expect. All the drain lines were plugged. Toilet backed up, into the shower stall. Would not drain.Could not even drain water at the kitchen sink. So pleasantly suprised. Frank showed up on time, polite professional attitude, to the point. He ran a snake from the rear of our home to the front street, ensuring the main drain line was clear. He asked me to run the water from all faucets and flush all the toilets to make certain that all the lines were clear. Five stars. read more

For our clogged toilet, which was drained slowly. Frank from Frassica came out and after checking out with snake device he suggested to have Camera technician come out and find out the problem. Russell came out today and quickly identified problem with camera. He said it's tree/ shrubs root blocking the drainage pipe very close to toilet. He removed the toilet and found a ticker tangles of shrubs root, which he removed and cleaned out the blockage. He is very knowledgeable and professional experienced technician who answered all questions and explained everything. He's true asset to Frassica plumbing and we recommend him for appreciation/ reward for his outstanding service to customer as per company policy. Wishing him better future and successful career. read more

Frassica Plumbing - Shrubs root blockage removed from toilet. - Plumbing Near Me - Corona, California

HomeServe homeowners insurance uses this company, even though they're not even located in San Diego. Two weeks ago I discovered a "Hot" spot on the kitchen floor next to the water heater. I called "HomeServe " and plumber Jose arrived at the residence a week later on a Thursday. He verified and taped off the hot spot I identified. He did not have the equipment to locate the slab leak. He said there would be a follow up to locate the leak. He left. That Saturday I call dispatch and told her that we didn't have hot water (I had to shut off the hot water supply) and needed a follow up. The following Monday Russell the plumber arrived. With a tool he mapped out the pipe trail from the water heater to the kitchen sink. Apparently he did not have a tool to pin point the leak. I asked him to write up an insurance request to either repair the slab leak or perform a single repipe replacement. He left. That day I received an email from "HomeServe" stating that the plumbing company would be contacting me for a "follow up". Today is Friday, five days later, and no follow up, don't know the exact location of the leak, and no hot water 24/7. Today,3/13/26, plumbers Edan and Abraham arrived and installed a single hot water re-pipe. Punctual, courteous, and clean job. Upgrading the rating because repair and insurance coverage was excellent. Prior substandard rating was a result of unsatisfactory communication between HomeServe insurance and plumbing company, resulting in untimely repair. read more

I have Homeserve insurance and I thought I was locked into Frassica inc to finish the job that was left unfinished and was taking too long! I don't normally do these reviews and in fact, I'm the person who likes to give great reviews! For me to do this is a lot! I was just left so frustrated, I don't want someone else to experience the same thing! My original call was around 10/29. It is now 12/16 and the job is still left incomplete. The only next apt is 12/23. I have tape and paper covering the floors and now have an additional leak under my sink that I did not know about after they left until the water was gathering under the paper they laid down. I don't know what is going on with this company? Maybe they are over their heads? Maybe they need a new scheduler, maybe they need a corse in management? I hope they take a look at their staffing, scheduling and means of communication if they want to improve service. To sum it up one person came out and did an assessment of the job by making a hole in the side of my houses stucco. Second another person came out with the sonar device to find where the leak was. Third another person came out on another date to do the same. I let the guy know that all of the things he was doing the previous guy already did. He replied oh he never told me what he did! Finally, the job was clear we were going to reroute the plumbing and fix the leaking pipe great!! My first apt to fix the pipes was cancelled. They rescheduled to 12/10 (one month after my first call) The guy that came over said that this job was easily only take one day! Well when they were finally here they spent the entire day two people and left with the job unfinished. My son told me they had to get more piping? That was on a Friday, you would think if someone was in the middle of a job they would follow up the next day to finish? Nope, i had no communication as to when they were gonna come back and had to call myself. When I called They said the only time they could come was 12/23 more than a month after my original call! In the meantime, I now have water dripping underneath my sink that I was unaware of, and am draining a bowl every few hours. 2 issues now no hot water holes all over my ceilings and a leak under my sink. Communication and follow up zero! My main concern for this company is they are over their skies and the customer is the one who is suffering. The communication and scheduling are the main issues as well as leaving a customer with more problems than they started with! read more

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I have tried various plumbing compnaes but by far Frassica is the best. first, they always fix my plumbing so that it wrks with no problems. Joshua listens to what is going wrong and sends out a team to fix it. They are super neat and clean and leave my house cleaner than when they started. they wipe up all the water on the floor and never leave a mess. I feel they care about my house and want to make sure my plumbing system is fixed correctly! I have an older home and it has llots of plumbing issues and they are szolving them for me. I think they ae terrific. read more

Referred to us by insurance. Technician came out and told the insurance that it was a sewage leak... it was not a sewage leak, it was gray water leak. Therefore they said it required a hazmat clean up which it did not. It was obvious the technician did not want to do the job. We had the area cleaned and dried. The technician came back out and told us that he would submit the documentation for the insurance, and after us contacting the insurance they told us that the technician said that the area was not properly cleaned and dried. This information is not true. The company was to contact us to let us know when they would be out to fix the leak, never heard back from them... after waiting 2 weeks and no word, we contacted the insurance and they wanted to contact Frassica inc to have them come back out, we strongly requested another plumbing company, after what we had been through with Frassica inc. the insurance agreed to go with another company. That same day at 4:30 pm the insurance called and set up another company to come out. They came about 2 hours later and within an hour the job was done. We would never recommend this company "Frassica Inc" so be aware! read more

Phillip came out the day after Christmas. I explained the problem and he quickly assessed the possibilities. He ran a couple quick tests and got the problem diagnosed; roots blocking the main line about 75' from the clean out. He attempted to get the pipe cleaned out and requested for a hydrogen to clear it out properly, but was told how to do the job with the tools he had. He came inside and changed the wax ring smoothly and quickly. He then went back outside and did as he was instructed by his boss. He finished things up and showed a picture of the job he completed and gave his recommendations. He did a very thorough job and was on his way to the next call. I'd highly recommend Phillip because of his persistence on completing the job. He worked outside during the heavy rains, a true craftsman of his trade. read more

Great communication everyone was very friendly, hard-working and efficient. Would do business with them anytime.

broke my water line while repairing neighbors gas leak then proceeded to threaten me and yell at my wife very unprofessiona. when I called the office they refused to give me supervisor's name and no return phone call I wouldn't hire them beware read more

6/26 Update: Hired another plumber who was actually honest and competent. Frassica planted a fake tampon on my pump when they arrived on 6/20 to "fix my grinder pump"....3 months after they installed it and after many failures and sewage running into my yard. They did this in order to have HomeServe deny my claim which they did. The tampon was one of many issues found by my truly honest new plumber. Frassica is a scam company. They'll do anything, illegal or otherwise to get your home warranty plan to deny your claim. Their installation was completely wrong, They scammed me. I am horrified! Their plumbing license should be revoked! Anyone want some photos?? read more

They always send out great and knowledgeable plumbers. They arrive in the window given and they send a text to let you know they are on their way. read more

The company responded quickly. However, they gerry rigged my hot water heater The repair lasted 2 days and charged $800. Horrible service! read more

Keep coming back since they couldn't get the job done correct the FIRST time and just want to milk out my insurance company

My insurance company hired this company to fix my leaky water pipe located in my yard. I later found out this company is based out of Corona but they serve other cities in So Cal. Heck of a drive. It took two attempts to fix my leak. A few of their guys tried to fix the issue but were unable to find the leak and referred the matter to their leak locator plumber. I came to my own conclusion to shut off my water and relocate for a night. They sent their leak locator specialist out, Brian, a few days out. He later located the leak and fixed it in a few hours. He double checked everything and cleaned up the area after. Nice guy. He explained everything he was doing and answered all my questions. Overall I am satisfied they fixed my leak albeit it took a few days. They also made it known they would fix my yard up to a certain point only. read more

Pleasantly surprised. I enrolled in a home protection plan 2 years ago as an insurance policy for plumbing, appliance and other services. Recently, I had a plumbing problem that caused me to make a claim with Home Serve, the protection plan provider. Once contacted, and without problem, Home Serve sent my claim to Frassica Plumbing, who responded immediately, professionally and scheduled service for the next day, but due to conflict, the appointment was rescheduled for the following Sunday. Russell, the technician, showed up on time and spent nearly 3 hours leaving no stone unturned to fix the plumbing problem and made recommendation for additional work. He was highly professional, knowledgeable with good demeanor and the ability to answer questions and put you at ease. Based on this initial contact, the technician and work done, I highly recommend Frassica Plumbing. read more

Frank was the technician sent out. It was his second visit here. He did an outstanding job. Very professional and was great about explaining what he did, and what else needed to be done. read more

They did an AMAZING job at ALL 5 jobs we gave them, arrived ON TIME, super QUICK understanding of what needed to be done, solid COMMUNICATION, FAIRRRR PRICING Maria thanks you guys and we will definitely only be working with you guys in the future! read more

My landlady scheduled for Frassica Plumbing to 'snake' the bathroom sink - I had that done before and it is a 5 min job. I waited all afternoon, and they finally arrived at 6.30pm. Parked their truck at the end of the block, and came to the apartment without any working tools. Two of them. The one who seemed to be the boss started on a personal phone call for long time speaking in Spanish - which I understand - and the second person couldn't do the job because didn't have the tool he needed. So, we waited for the first one to finish the call. Then, instead of going to get the tool, they had an exchange back and forth about whom should be the one to go back to the truck to get them. Was pretty obvious they were not interested in getting the job done. Then, the bossy guy invented some story about the address on his work schedule not matching mine - it was exactly the same, I saw it. So, he started to say he couldn't do the job because the insurance only allowed him to do it on the right address, and that he needed to talk with the owner to see if she'd accept to pay cash on the spot to get the work done. Nice try, pal! He tried calling her a couple of time and she didn't answer. My landlady was on a plane at that moment and I was trying to call her too (I tried to call her since the all deal started, and no answer). He became very rude and raised his voice, at which point I bid them goodbye in the middle of the street and went back into my apartment. And this bossy guy was supposed to be the ...supervisor? manager? Well, he sure seems to be very good and yelling at middle age petite women. He probably thought he was dealing with a little weak woman and he could scare her to fork out money for service. As if this is a first time a see this kind of BS in my life. Pleeease. I strongly recommend Frassica to hire better employees, not to mention giving them a better training in customer service. If this is the way they treat the clients, I am not very confident on the quality of their work either, they seem a bit scummy. Specially after that little shake down tirade. I sure hope that my landlady send me better people next time, because I don't want to see this guy 100 yards from my front door. read more

Marty and Oscar were at our house and executed a perfect job complete with kind and courteous communication leaving the site better than it was before the problem. They truly went the extra mile and if Frassica's staff is all like this they must be very proud of their company. read more

Today 10/24/23 tech Malachi was here to install piping in the wall behind the ice box. He was polite and showed exceptional customer service. Please pass on to him my household appreciated his customer seervice. Frassica Plumbing needs more employees like Malachi. Thanks again Frassica for the plumbing repair................... read more

I have a leak in my cieling, Frassica Plumbing was assigned by my insurance through so cal gas, On Monday it is now Wednesday. They gave me a window between 3pm and 7pm. I called them every hour to check the plumbers status. They said he was on time. I called at 7:50pm and was told that the plumber called at 7pm to say he wasn't going to make it. Now I wouldn't have known this if I wouldn't have called. They asked if I just wanted to reschedule. Of course it's no big deal to them. It's now 4 days with a leak. Frassica is basically unreliable. No work ethic. read more

I just wanted to publicly recognize the work that Ryan at our home today. The level of professionalism was incredible. Ryan arrive on time and was extremely courteous. He took his time to diagnose the problem and took the progressive steps necessary to correct the problem. I usually do not post reviews, however this time is was more that warranted. Thank you Ryan for your service at our home. read more

this company is the worst company to do business with. They came out to do an insurance job to fix the pipes in October 2022 have not came back to do the backfill on the holes. they claim that the weather has been bad. That's the worst excuse ever heard in my life. read more

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Nate and Joshua were on time, professional and thorough. They took their time looking for the source of an outdoor leak, and luckily ruled out a break on our water main line. We were super happy with their service and they went above and beyond to figure out the issue and to correct it. read more

They were dispatched by HomeServe USA who indicated that repair of our corroded, rusty, and scaling one inch iron pipe to our pool heater would be covered by the terms of our insurance policy on home gas lines. We got this insurance as a promotion by SoCal Gas with our gas bill in December 2000. HomeServe USA told us we needed the gas company to turn off the gas before they could send these plumbers out, so we called on a Thursday afternoon and they turned off the gas on Friday morning. They also told us they could not turn the gas back on until after the weekend. I should have just turned off the gas myself at the meter. But the gas company did it, and we will be without hot water over the weekend. Well, I think his name was Matthew, and an assistant arrived at 6:15 pm and looked at the corroded, rusty, and scaly pipe and said he couldn't repair it if it wasn't leaking. And he said, they could have come out and turned off the gas at the meter themselves. Anyway, he decided to add a one inch ball valve in the line as it came out from the house, which required that he cut the pipe from the house about 4 inches, leaving a 3 inch unthreaded stub coming from the house. He wasted about 2 hours doing this unnecessary plumbing, and rather than threading a pipe for a screwed-in fitting, he made the junction of the cut-off pipe with a "hokey" steel over-the-pipe sleeve. Instead of doing what I called about, and was worried about, he did a bunch of unnecessary work in more time it would have taken to replace the pipe going to the pool heater. I doubt if the sleeve is up to code, and will have the gas company check it out when they come to turn the gas back on Monday. read more

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A full report will be going out to BBB on account of Frassica Plumbing for inability to detect a leak, falsifying information between Homeserve and the client, hiring inexperienced 19-yo apprentices to work as technicians to "play" with plumbing and demolition of concrete; bad office people like Jordan etc, that pretend they are managers without any knowledge and harassed customers like myself as my tenants were suffering again and again from the leak that was never actually fixed. I was harassed and she hung up on me thrice. My tenants were without hot water for weeks while the leak detector specialist was on vacation Jordan told me and I had to wait until he returns. Still I have not heard back from any FRASSICA people. Why are these people in business? read more

Horrible service. This company was contracted to Southern California Gas for my outside gas line repairs. Don't USE the the SoCal Gas supplemental as INSURANCE . It worthless because you will over pay for any repairs you can do much better out of pocket. Frassica Plumbing is over charging for repairs to Southern California Gas. read more

I was completely blown away with the professionalism and friendly nature of the technician who came to fix our main-line sewer. Angel arrive earlier than promised, assessed the problem, explained how he would solve the problem and went to work. In less than an hour everything was back to normal. Thank-you Frassica and Angel! read more

The clean out to our house was backed up and we needed a plumber to come and clear the blockage. Russell came out and was professional and friendly and cleared the blockage thoroughly. He double checked that the line was cleared before leaving. Would recommend this company and use them again. read more

Alex came out and repaired a slab leak at my home in Highland California. Alex did an exceptional job and was very polite. The crew was very nice and respectful and even cleaned my drains in my tub and sink. They vacuumed and cleaned up their job before leaving. Thank you for sending these kind men out I'm elderly and appreciate their professionalism! read more

Determine the gas leaks and repaired the line under the concrete. Cleaning after the work is done. Zach even caught the snake for us. read more

Frassica Plumbing - Caught the gopher snake for us. - Plumbing Near Me - Corona, California

I am 73 yrs old and occasionally need help with my home maintenance. I contacted my insurance carrier because of a leaking water line leading into my home. They contacted Frassica Plumbing. I expected for someone to come the next day and review the damage and present me with an estimate. Instead, I was notified that a technician was on his way. Alex arrived and wasted no time in detecting and repairing the damaged line. When he finished his work, he showed and explained what he had done and made some suggestions to improve the distribution of water on the rest of my property. I will definitely keep Alex and Frassica Plumbing on file for future plumbing needs. Thank you. read more

This is the most irresponsible plumbing company I've ever worked with. They had me remove the toilet, the tile, break the concrete only to find out they were wrong about the location of the broken pipe. They're now saying it's a different location. I had to hire a contractor to break up my bathroom only to learn they told me an incorrect location of the broken pipe. I've called 3 times, Dave was supposed to call me back. But according to the employees that work the phones they are too busy attending meetings. What about the customer? Shouldn't the customer be given priority, after all without customers you won't need to attend any meetings. I've been without a bathroom for 3 days so far, no one calls back. Needless to say we won't be using them ever again. I didn't even mention the thousands this is going to end up costing. read more

This company was dispatched by my home warranty and I was extremely satisfied. Day after I placed service request technician Ryan came to my house, diagnosed the problem and fixed it the same day. One of the best experiences with plumbers dispatched through home warranty. Thank you Ryan, Frassica and home warranty for choosing great company. read more

i have been a customer of "frasica plumbing," for "7 years." "kayla, manager," is the most professional & compassionate employee that any client/customer can ever have. "dave, owner," goes above & beyond his call of duty to serve his clients/customers and "exceeds their expectations." all of the staff and technicians are well skilled, trained and perform their duties with "excellence." if there were "10 stars," hands down this company and their employees would be served with" gratitutde and appreciation as it is absolutely warranted." anything less are submitted by nothing but "disgrunted customers." thank you so much "frasica!!" rc read more

Worst plumbing company ever, would not even snake the toilet because I just had to plunge it so it could be used and they didn't see an active clog. They were rude and disrespectful! Asked them to wait a minute before reentering my house and they did not comply. Do not waste your money or time! read more

My insurance company called Frassica Plumbing. They called and came ot on Sunday, with in 2 hours of their time line. Jeremy, did a great job unplugging our kitchen drain. He did a very thorough job. I would recommend Frassica Plumbing. read more

Never on time and did not show up 3 days in a row. Never called to communicate that they would be late or need to reschedule, except on the third day. Ask HomeServe to send a different company. The technicians are great, but the dispatch and operational management of the company is horrific! read more

Earlier today, Zack and his helper Thomas arrived at my house to replace a portion of the main line. They efficiently completed the repair, keeping me updated as the work progressed. When the repair was finished , they recapped the work and answered any questions I had. The work area was clean and neat and I expect no issues in the future. Excellent customer service! I would recommend Zach and Frassica for any of your plumbing needs. read more

I wish there were negative points. Homeserve sent them to do a gas check. They came and said they do not do gas checks and did nothing. I was bothered that they made me waste time. They should have not taken the service call from Homeserve if they do not do gas checks. I call Homeserve and Homeserve tells me Frassica told them they had replaced the gas valve and got paid. Frassica did nothing and billed. That is fraud. Watch out. read more