**DO NOT** I purchased a 2019 Jaguar F-Pace from Fraser Valley Pre-Owned with the written condition that a camshaft sensor issue be repaired prior to delivery. Less than a year later, the engine suffered a catastrophic failure directly related to that 'repair.' The Facts: * Missing Records: The executive team (SVP and GM) have admitted in writing that they have no invoice or record of the mandatory repair they claimed to have performed, citing that their third-party shop 'changed structure.' This is a clear failure of their statutory duty under the Motor Dealer Act. * Lack of Communication: I attempted to report a recurring check engine light numerous times shortly after purchase, but my calls were consistently ignored by the dealership staff. * Misleading Information: Management attempted to frame this as a 'high mileage' issue by misrepresenting my mileage as being over 100k, when the vehicle actually had 89k km. Despite escalating this to the Pioneer Auto Group executive level, they have denied all responsibility and even suggested irregular warranty 'upgrades' to cover the failure after the fact. A formal complaint has been filed with the Vehicle Sales Authority of BC (VSA). I strongly advise any potential buyers to double-check that this dealership actually has physical copies of their service records before signing a contract. read more

Horrible. What is the saying: "Would not recommend this dealership to our worst enemies". While it started well (for the $ales part of course which was 4 months ago), we had an accident with the RAM truck, while in the US. We were sold this pick up with NEW BARELY USED tires in the ad and a 4 inch lift kit. At contract signing when we attempted to negotiate showing comparable models at other dealerships were cheaper, their reply was they could not bring the price down since it has these new tires, lift kit bla-bla. We got it as we liked it. During the road test we flagged shaking, and asked them to check the alignement. They keep the vehicule overnight to "do a alignement check". They never did it (confirmed by Ram dealership we are at now) and mention the shaking is normal due to the new mud trail tires. The driverside tire blew out very violently while we were on the highway. We went off road and my wife got a 6 inch bloody gash on her stomach, and the vehicule got significant damage to the front driver part. Thankfully there was no one besides us on the highway and no ditch. Tires can do this, we get it. There can be things on the road etc. Except this was not the case (dashcam). We get to a RAM dealership for repairs and immediately they asked us with a scared face where we had bought this, as it was a death trap. The "new" tires on it were far from new, they were 2017 dry rotted tires from sitting in a warehouse unused for 9 years. They didn't have much thread use but looking closer at the other 3 remaining tires, we could see years of dry rotting pattern, hundreds of HUGE cracks on every side thread of the tire. The 3 other tires were not only about to explode as well, they were heavily unbalanced. When we reached out to Fraser Valley, asking them to cover the expenses for the gross negligence, we were ghosted for over a week, the told we would get a call back, etc and then given inaccurate Chat GPT bull replies by email. They said: dry rotting can be because you are in Louisiana: the sun. no. The level of dry rotting is years of damage. Tire year doesn't lie, 6 years max are manufacturer recommendations. This tire is 9 year old, sitting in a warehouse rotting. They sold them to us as NEW, not end of life tires that can/will kill you. When we said their bogus inspection paper for their tire inspection magically has significant less tire thread then reality, proving it was bogus/potentially for other tires altogether: they say thread can go significantly up depending on the meter used to measure it?! Their paper was much lower than we had. (Magic probably and we gained lots of thread or wrong tires were looked at) We tell them the ad says 4 inch lift kit but it's 3 inch: they say: garage said it was a 4 inch. (their inches in Abbotsford may be different then Real life inches just like the tire thread) They said: rotting can be because you have a camper truck in the box, that's a lot of weight. no, we have the lightest camper on the market, and a ram diesel 3500 is overkill for it. I wonder who buys a ram 3500 to just look tough and not haul anything. Since our insurance will cover most of the damages but not the 4 tires due to negligence (no sane person would install those end of life tires on a RAM 3500 with a truck camper), we offered them to make it right by paying the 4 tires directly with the dealership we were at. They refused, offered 500$ CAD. Then 700$ CAD. Then mentioned they'd consider the 4 tires, would call back later that day. Got ghosted, then 2 days later they retract the 700$ and go back to 500$. We declined and will go to small claims for the tires, and all costs associated that insurance won't cover (car rental; hotel fees, etc) We weren't asking much other then give us the real NEW tires they has SOLD us in the ad. If you feel like getting fooled, have bogus inspection papers with false information, sales ad full of false Information, drive a ticking time Bomb, get chatGPT replies when there is an issue, by all means this is the Perfect dealership to go to! read more

very poor ser they charge me $18,000 for a car and they give me a key that doesn't work I spent 10 minutes in the rain with a 17 month baby trying to unlock my car and now I have scratches on the door because I was trying to unlock the car my baby ran into the road while I was trying to open the door then they sent me to a place to get the key fixed and then wouldn't reimburse the gas I used to get to Aldergrove from Chilliwack I said why not ? I had no reason to go out there plus the tires on the SUv they sold me were Bald and I had to replace them the guy who fixed the key literally said that he didn't trust them so he held on to the key until he was paid in full read more

Fraser Valley Pre Owned - Auto Loan Providers Near Me - Abbotsford, British Columbia

It's been 6 days and I'm still waiting for my refund...overpriced vehicles and poor service... they said their system is down and they can't even sell cars Don't know if I believe that as they claim their system is down still... after 6 days. Do not put any deposit down when you are shopping for a vehicle... when it was evident that we weren't going to be able to make a deal... all of a sudden their system is down Will definitely be making an official complaint to the Better Business Bureau... what a bunch of bullshitters they have there read more

2nd time buyer. long story short they vehicle they sold me was faulty after 2 days I spend 2 grand fixing this vehicle... I got no response from the dealer ship for two weeks ... I wrote a google review and shortly After they called me right away told me the vehicle was fine and safe ....... Witch was far from the fact then we talked possbisly about some assistants With these charges but wanted to remove the google review... i said if you want to make it right I'll remove the add.. no response from the dealer in 2 weeks... save your self the hassle there is 100 different dealerships like 1000s of vehicles around skip this steal--er-ship..... read more

give me raw 4 hybrid battery and that's gone after 2 month and no buddy reply my call he said you can sale that' and now no one reply phone call bad read more

Fraser Valley Pre Owned - Auto Loan Providers Near Me - Abbotsford, British Columbia

The worst Car I ever had. The Worst Company I ever Dealt With. Bought a 2019 Tesla 3. Within the first two days , there are multiple issues with the vehicle, break, speakers, loud noise coming from the rear back. the next day after we purchased the vehicle we heard noises coming from the back, and the speakers not working. We have requested service and it's being pushed repeatedly, now is been 0ver 5 months since we purchased the vehicle and the service not done and no one called us back to fix the issues. We paid over $7000 for extended warranty but we can't even use it. After paying $$$ thousands of dollars and we can not even enjoy the vehicle, all these issues within few days of buying brand new car. I tell you my friends after all the headaches and the frustrations I been through, I ask you to Save yourself from all the headache and buy a gas car it's so easy to fix all these issues anywhere and not buy it from Fraser Valley Pre Owned Because You Are Not Going To Be Happy With The Service Here. I will never buy a Tesla again as long as I live, and I will not recommend anyone to go through the pain of buying one. Sincerely Ben Younes read more

Absolutely brutal service. Extremely rude and inconsiderate. Will never ever return and notify everyone I possibly can.