Murphy's strung me along for 4 and a half months and I never got an appointment to bring it in. I…read morecalled April 4 to see when he could get me in. He said May. I had an estimate on 4/11. He said he could do it in June. I called late May to see when in June he would get me in. He said in August. When I asked how all those people got ahead of me he said he would put me on the schedule for 8/18. On 8/13 I left a message to confirm the appointment. He didn't call me back. Next day I went to the shop and was told if I hadn't heard anything to the contrary the date was on. On the 16th I got a message saying I wasn't on the schedule. Fool me once, shame on you. Fool me twice, shame on me. I don't know what the game is... Murphy's Law I guess.

I banged up the right front fender on my car. Took it to Randy and he completed the repairs in 4…read morebusiness days! Car looks like new, and the price was a fraction of what I was quoted by another shop. Please, if you need body work done on your vehicle and you live in the greater Keene, NH area, check out Murphy's Auto Body. Support the small business owner whose reputation rides with every job that he does. Great job Randy.

I have an older truck which needed a fair amount of work to repair rust and rot issues. When I went…read morein to get an estimate I was treated respectfully and professionally. They took my truck in and gave it a good once - over to see what it would need and prepared an estimate right there on the spot. They were able to complete the repairs slightly under the dollar amount of the estimate (When is the last time that happened to you ?) and returned my truck to me after breathing new life into an old dog. If I ever need further work done on my truck I would not hesitate to return here again. I can easily recommend the Peterborough Collision Center !

I wouldn't let this clown shop near another vehicle of mine even if the work was free. Overpriced -…read morelate - shoddy work - abrasive personality - poor communication - and I'm just getting started.

I found Dan about 2 years ago and unfortunately my Acura's damaged fender was too far gone but he…read morewas very straight forward and honest that it was beyond a simple repair, at a time when he could have tried to milk it and get some money out of me. Fast forward to this week, I brought him my son's 1 year old car that had some minor but definitely noticeable dings on the door. Dan under promised but exceeded expectations, the repair turned out great and he did it without having to make any access holes. I would absolutely recommend him.

Dan did a great job fixing a pretty serious door ding on my 6 month old car. It looks brand new!…read moreYou'd never know it was hit. I'm very pleased with the low cost also.

So I showed up to Kustom with a Chevy express van with a huge rusty paint bubble on the door,…read morelooked like shit, and eventually would lead me to fail inspection. I decided to get it fixed and wanted it to look perfect if I was paying someone and not DIY. Tom, the owner, assessed it and gave me an estimate. The estimate was higher than other shops in the area but I knew that going in from the other reviews and word of mouth. I decide to go with his shop and schedule the repair. Monday, the day I'm supposed to drop off the van rolls around, and I give a call into the shop just to confirm. Tom says he can't do it this week, and reschedules me for next Monday. I drop off the van the following Monday, and get the van back Thursday. Two phone calls to communicate status and progress in the mean time. The repair looks flawless to me and Tom stated he would stand behind the work if I had any trouble again. He took the time to even show me pictures and explained what the process was. There is a considerable amount of time and effort put into preparation with any paint work, and it is evident they do not cut corners here. Expensive, but flawless repair and excellent customer service. I'd recommend this shop if you're looking for your car to look exactly how it was from the factory and are willing to pay for it.

My car was scratched up on the front left and right bumpers. New England Kustom and Collision did a…read morefantastic job on the work. Tom, the owner, is a straight shooter who tells you exactly what he can do and can't do. He is very fair in his pricing and his work is excellent. I am very pleased with the results.

This is the second time I've brought my car here and I can't say enough wonderful things about my…read moreexperience. Todd, the owner is awesome and squeezed my repair in when he was already backed up. He is honest and does excellent work. I couldn't even see where the damage was on my car. He also finished the work quickly so I was able to get back in my vehicle. I recommend Brattleboro Collision highly!

My brother recommended me to Brattleboro Collision, having gone there himself. The owner Todd gave…read moreme a fair quote to paint a door on my vehicle. It was a difficult job, as the paint had to be mixed in order to match the original color. After a failed first attempt, I was assured by Todd that given one more day in the shop he'd be able to get it to match. And he did. And not only that, but he even filled an ugly dent in the door simply as a nice gesture. Door looks brand new. Highly recommended!

John fit me into his busy schedule on short notice and coordinated with my insurance, arranging for…read morea rental car to pick me up at his shop. He was professional, communicative, and did a fantastic job!

John did a fantastic job at repairing our brand-new vehicle after it had been in a collision. He…read moreworked with me and our insurance company to keep the process easy and smooth. His work was also completed incredibly quickly! I would definitely recommend Charron's Auto Body to customers in the Monadnock region.

Recently had a tree limb hit my car causing damage to the hood, roof and rear hatch along with a…read morebroken windshield. Hanser Autobody was recommended by a friend. I couldn't be happier. They were professional to work with, reasonable price wise and did excellent work. Highly recommend.

I've gone to Hanser since 2014 and been consistently more than satisfied, I've been pleased. Their…read morework is really good and dealing with them is really good. They are completely trustworthy, and ready to go the extra mile. A+ is not high enough for them.

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.