I would like to share my experience with Franks Transmission of Coldwater, MI, to provide valuable insights for others. I took my truck to Frank's Transmission in Coldwater, MI, for a transmission repair covered under a third-party warranty. Prior to the work commencing, I was explicitly informed that my financial responsibility would be limited to costs incurred for parts purchased by the shop or labor rates exceeding the warranty company's approved rate. In my case: The transmission was directly supplied and paid for by the warranty company, totaling $2,160. All additional parts required were covered by the warranty company. The warranty company approved and was willing to pay the shop's full labor rate. Despite these arrangements, I received a bill for over $1,400. Upon reviewing the charges, I discovered that the shop had added a significant markup, exceeding $1,000, on parts they did not purchase. Furthermore, I later found out that they had charged the warranty company an additional markup of $300 on the transmission. When I questioned these charges, I was informed that the shop required a 32% profit margin. While I understand that businesses need to generate profits, I believe that adding substantial, undisclosed fees, particularly on parts not supplied by the shop, is not in line with the initial explanations provided. I attempted to resolve the situation by offering a compromise, proposing to pay an additional $600 instead of the initial $1,453, but this was declined. My recommendation to others utilizing third-party warranties is to ensure that all details are documented in writing and to specifically inquire about any additional fees or markups, even if parts are provided by the warranty company. I was also told that the shop was doing me a favor, considering the amount I paid for the warranty. However, I disagree, as charging a markup on a part not purchased and refusing to warranty the work does not constitute a favor. This experience was frustrating, and I hope that sharing it will help others avoid similar situations at Franks Transmission. I recommend exercising caution when considering their services, particularly in light of the unethical practice of charging a $300 markup that was already paid, only to attempt to impose another markup. read more
