Fired a tech after "fixing car" that shouldn't have an alignment done on it yet. Was never double…read morechecked over but will still defend their mess up. Told us they couldn't figure out why it pulled to the left but took it to a different auto shop and they figure out why it pulled to the left.

We were on our way to Lansing, MI to the hospital as our daughter and husband were awaiting…read moredelivery of their first child. All of a sudden, we heard a rattling/knocking sound that continued as we drove down the road and thought something was loose which could obviously create more problems. We were close to Union City so we pulled into the Robbins Auto Value & Service Center and asked for help. The gentleman checked the car and discovered that the heat shield on the catalytic converter had come loose. He removed it with instructions to check back with our area mechanic. This allowed us to continue on our way without a delay. He was very friendly and understanding and his timely help was much appreciated.

I had a good experience took my vehicle and my daughters vehicle to be fixed at 8AM picked both…read morecars up at noon. definitely quick and affordabl!! highly recommend

If I could give this shop zero stars, I would…read more I took my truck in for a tune-up and paid $924.00. When I left the shop, my brake pedal went straight to the floor. I immediately turned around and brought it back. After looking at it, they told me I had a rusted brake line. I don't believe that was the case. They had been working in that same area, and I believe the brake line was damaged while they were servicing my truck. To make matters worse, the tune-up itself was not done correctly. My truck still doesn't run right. I took the truck back so they could make it right under their 2-year parts and labor warranty, but I got no help. I dropped it off at 7:00 a.m., left it there all day, and when I returned, they told me they couldn't get it in and said, "Try again tomorrow." That's not standing behind your work or honoring your warranty. I can't help but wonder what would have happened if I had told them I couldn't pay the $924.00 bill when I picked it up last Friday. I'm sure they wouldn't have accepted that excuse, yet they expected me to accept theirs. Based on my experience, I cannot recommend this shop. I expected quality work, accountability, and customer service. Instead, I left with a brake problem, a tune-up that wasn't done right, and a warranty that, in my experience, meant nothing. Please beware of this shop. My experience was extremely disappointing, and I would strongly recommend thinking twice before trusting them with your vehicle.

We needed our rear brakes done and initially they said the calipers needed to be replaced. However…read morethey were able to clean them and found that they did not need to be replaced, saving us almost $300! Five stars for honesty and integrity. Five stars for timeliness in doing the repair. Five stars for professionalism and customer service.

Great service and reasonable prices. My truck was serviced as requested in a timely manner.read more

Extremely helpful staff. Quick and on time appointments. Excellent service techs. They went above…read moreand beyond for me when it wasnt necessary. I will be definitely be returning with any issues I may have.

I took my truck in because it was leaking oil. They replaced the valve cover gasket, called me up…read moreand said my vehicle was done. I drove it home and it was still leaking oil. I immediately took it back they looked at it again, this time they told me there was a crack in the valve cover itself. Why they didn't catch that the first time I don't know. So they put new valve covers on. They charged me $700.00 labor both times, first to change the valve cover gasket then the second time to replace the valve cover. They should have replaced the cracked valve cover the first time when they replaced the gasket. I felt they should have discounted some of the labor on my second trip there. I didn't expect them to do it for free, but to charge me $700.00 both times was ridiculous. I will never go back there and I would not recommend this place to anyone.

I had an appointment for two vehicles one at 9am and one at 11am for front end alignment. I dropped…read moreoff my truck at 8:45 and the attendant said he had to finish a quote and then would start on my F250 I took my dodge caravan there at 11am and to pick up my truck and they were just getting started on the Truck. They said that they had more important things to do first. I waited until 1:15pm they said it was done. I changed my van to another day. when I got in my truck either they were vaping or smoking marijuana by or in my truck it reeked. I had to drive home with my window. When you get the alignment done the steering wheel is supposed to be straight mine is about 10 degrees off. When I went back to my van, I told him to take my van off the schedule. I explained why he said that no one would do that. I explained that I have Astma and would have to get the inside detailed. He said he would get the Lysol I told him 3 times the truck wasn't here when he came outside to spray the lysol he said the truck isn't even here, I said I told you that. He told me you bring your truck back and I will f....ing fix it. I would not use them or recommend them to anyone. the worst customer service.

I purchased a woodchipper that was sold by a Ken Joswiak - a manager at this dealership. I met up…read morein the dealership lot to do the exchange and the woodchipper came with keys that had this dealership's logo. The woodchipper had a faulty carburetor that leaked fuel both inside and outside the engine. THIS IS AN EXTREME FIRE HAZARD THAT CAN ENDANGER HUMAN LIFE. Ken did not tell me about this and assured me that "6 mechanics looked it over". I called Ken asking for $200 back so I can fix this extreme hazard but he refused any attempt to improve the situation. This was a bad experience and I would recommend going to this dealership. They are willing to hide a fire hazard for a few hundred bucks.

These guys make living in a small town worthwhile…read more Body shop took care of a couple minor issues in hours...not days. Oil change here is done right the first time...and at prices that match anyone in town. Staff is nice...especially Jerry and Dale. No need to buy a car right now...but would buy one from these folks if needed. Helpful, competent, competitive, and gracious. Well done to all.

Dean is always gave me honest and fair pricing his service and attention to detail is amazing! If I…read morecould give him more than 5 's I would!! He's fixed my daughters car my truck and even bent over backwards to help find solutions for my mother. Thank you again,

I went in yesterday to ask a question about getting my muffler fixed and he went above and beyond…read morewith answering all my questions and concerns. Not only did he answer all my questions he went on to say he could get my car in that day and have it finished. He was very respectful and charged me a very low price. I will say if you need any work done this is the man to go too.

This place is awesome! Great pricing, convenient drop off, truck was ready when he said it would…read morebe.. took the time to explain what my options were and what would be done. My satisfaction really was his upmost importance. Highly recommend..