Fired a tech after "fixing car" that shouldn't have an alignment done on it yet. Was never double…read morechecked over but will still defend their mess up. Told us they couldn't figure out why it pulled to the left but took it to a different auto shop and they figure out why it pulled to the left.

We were on our way to Lansing, MI to the hospital as our daughter and husband were awaiting…read moredelivery of their first child. All of a sudden, we heard a rattling/knocking sound that continued as we drove down the road and thought something was loose which could obviously create more problems. We were close to Union City so we pulled into the Robbins Auto Value & Service Center and asked for help. The gentleman checked the car and discovered that the heat shield on the catalytic converter had come loose. He removed it with instructions to check back with our area mechanic. This allowed us to continue on our way without a delay. He was very friendly and understanding and his timely help was much appreciated.

I took my truck in because it was leaking oil. They replaced the valve cover gasket, called me up…read moreand said my vehicle was done. I drove it home and it was still leaking oil. I immediately took it back they looked at it again, this time they told me there was a crack in the valve cover itself. Why they didn't catch that the first time I don't know. So they put new valve covers on. They charged me $700.00 labor both times, first to change the valve cover gasket then the second time to replace the valve cover. They should have replaced the cracked valve cover the first time when they replaced the gasket. I felt they should have discounted some of the labor on my second trip there. I didn't expect them to do it for free, but to charge me $700.00 both times was ridiculous. I will never go back there and I would not recommend this place to anyone.

I had an appointment for two vehicles one at 9am and one at 11am for front end alignment. I dropped…read moreoff my truck at 8:45 and the attendant said he had to finish a quote and then would start on my F250 I took my dodge caravan there at 11am and to pick up my truck and they were just getting started on the Truck. They said that they had more important things to do first. I waited until 1:15pm they said it was done. I changed my van to another day. when I got in my truck either they were vaping or smoking marijuana by or in my truck it reeked. I had to drive home with my window. When you get the alignment done the steering wheel is supposed to be straight mine is about 10 degrees off. When I went back to my van, I told him to take my van off the schedule. I explained why he said that no one would do that. I explained that I have Astma and would have to get the inside detailed. He said he would get the Lysol I told him 3 times the truck wasn't here when he came outside to spray the lysol he said the truck isn't even here, I said I told you that. He told me you bring your truck back and I will f....ing fix it. I would not use them or recommend them to anyone. the worst customer service.

These guys make living in a small town worthwhile…read more Body shop took care of a couple minor issues in hours...not days. Oil change here is done right the first time...and at prices that match anyone in town. Staff is nice...especially Jerry and Dale. No need to buy a car right now...but would buy one from these folks if needed. Helpful, competent, competitive, and gracious. Well done to all.

I purchased a woodchipper that was sold by a Ken Joswiak - a manager at this dealership. I met up…read morein the dealership lot to do the exchange and the woodchipper came with keys that had this dealership's logo. The woodchipper had a faulty carburetor that leaked fuel both inside and outside the engine. THIS IS AN EXTREME FIRE HAZARD THAT CAN ENDANGER HUMAN LIFE. Ken did not tell me about this and assured me that "6 mechanics looked it over". I called Ken asking for $200 back so I can fix this extreme hazard but he refused any attempt to improve the situation. This was a bad experience and I would recommend going to this dealership. They are willing to hide a fire hazard for a few hundred bucks.

My daughter called Saturday for a unlock at krogers in Hillsdale, and the quick responds from this…read morecompany had my kid and I happy, 17 minutes flat, my locks were giving me trouble for the past month but his tools got my doors unlocked and we wee on our way in less than 9 minutes, it was so cold outside, Great attitude from the driver, I recommend this company, price was great to, Thank you MP.

I got myself stuck in the snow. They showed up quickly and were affordable and professional.read more

I want to say Thank You to Bower's Towing for helping me get my vehicle to Grand Rapids today. The…read morefolks at Bower's were kind, arrived early, got my car in the flatbed and delivered safely and professionally to the dealership. Thank you Keith and Patrick for helping me today! You guys are awesome!

Great family owned business. Friendly staff great service!…read more Came in to get a trailer tire repaired. Ended up getting a tire on my truck repaired as well as an oil change.

Honest and understanding person! I take all my vehicles to him. Try's to accommodate your schedule…read moreand is a great guy

Quick, friendly, affordable service. For an emergency tire replacement just before close of…read morebusiness for the weekend, no less. 10/10

Rotate and balance tires and alignment, great work and very professional .All work done in a timely…read moremanner .