I have taken my vehicles to Frank's Tire Factory for several years. They have been honest, fair and quick to get my vehicle repaired. I've purchased tires, rotated tires, had oil changes and multiple car repairs performed by Frank's. Chris R. is my favorite technician! read more

Got 2 new tires here for cheaper than Les Schwab quoted me for 2 used tires. They also were able to help me the day I called (2hrs before close on a Friday). i decided to go in the next morning but they are very quick to schedule and it took them less than 20 mins to get my old tires off and new tires on. Highly recommend. read more

I got a flat right outside of Yakima and was trying to make my way back home. Frank's tire factory really came through for me. Junior drove out to where I was on the side of the highway and changed my tire in the freezing cold and in record timing and had the best service ever so much. read more

Third time using Frank's and couldn't be happier. They're honest as the day is long and have a nice waiting room with coffee. I love coffee. read more

Frank's has great service, do quality work and get stuff done in a timely manner. I have never had an issue with anything done there and Julio does a great job when working on my Jeep!! Bryan and his staff are always happy to assist and get you in as soon as possible. I would highly recommend them!!! read more

PUBLIC SERVICE ANNOUNCEMENT *** WARNING **** If you want and are looking for a business with lazy workers who damage your personal property, loss and or steal your stuff and everyone there really doesn't seem to really care about it then this is the Business for you to visit but if you have even an ounce of self respect you'll never drive anywhere near their place! I'll tell you why and exactly what these immoral, unethical and disreputable people did while I had my 'ONE AND ONLY' business experience with them. My SUV has a full sized spare tire on it but the wheel is a standard black steel wheel, unlike all the rest of the wheels which are 7 spoke silver aluminum. I have my tires done on a 5 tire rotation so that they all wear evenly. I finally broke down and bought a new matching wheel to switch out my black spare wheel and that's what brought me to their shop. Upon arriving I had to show them where the key was stored for my wheel locks, which was attached to a plastic ring that was slipped onto the lug wrench. The plastic ring simply slips off of the lug wrench and then you use the key to unlock the wheel locks but that's not what they did as I found out later. Just as I found out later on that they also didn't even bother to put the spare black steal wheel back into my vehicle either along with my wheel lock key which they misplaced. Once I discovered that the key for my wheel locks was missing along with my spare black steal wheel, I went back and tried to retrieve them. I was confronted with everyone there seemingly displaying an attitude of total indifference to the situation. The individuals who swapped out the wheel came out and started searching my vehicle, first by rifling through the glove box, then through the center arm rest compartment, after which he went to the back of the vehicle and opened the hatch to look around and then stated "did you open this up and did the key fall out?" in a lame attempt to blame me for his laziness and incompetence. I was told that they would look for the key and they took my name and number and that they would call me for which they never did. So, I called them back and reminded them that I wanted my spare wheel back too. I was informed that they were having to order a replacement for the wheel locks and they'd call once they arrived, at which point I stated I'd pick up my wheel at the same time as well. Needless to say they once again never called and I had to actually go down there to try and get this resolved. Upon arrival I was presented with a totally different type of wheel locks; which really aren't effective in keeping the wheels secure and are easily removed and not to mention that they didn't even bother to get the correct ones as they are NOT even compatible with my vehicle. I asked them about my wheel and they seemed surprised about it. After a lot of back and forth the original individual with whom I had dealt with showed up and that's when he asked me "what, you wanted to keep the wheel?" and I responded "Yes, of course its my own personal property!" That's when all HELL BROKE LOSE as he along with other staff got verbally aggressive, angry, hostile and began too show signs of possible physical aggression towards me. After several seconds he stated that he would get his coat and go out and check for the wheel in their scrap metal pile out back. Then the gal behind the desk chimed in; like a typical little school child throwing a tantrum, and stated "see, even one of the customers said that you were getting aggressive." My only response was "Not getting aggressive, just stating simply facts." So by all means if you like being abused, mistreated, having your stuff damaged and or lost/stolen... then go ahead and visit them and make sure you take plenty of money so that you can recover from their unprofessional effects on your vehicle read more

We got a flat tire across the street from this place and we called and they immediately sent someone to help us. Our lugs were stripped and we couldn't get them off. The tech (I don't remember his name, he had glasses and name started with an O) was very professional and helpful and did what he could and figured it out. We went over to pay after he was finished and they were so sweet and reasonable. We thought we would have been charged an unfair amount for sending someone. Highly recommend, very honest professional and reasonably priced. read more

The place has changed to Point S tires. But the service and employees are still the same. I needed to replace my compact spare tire. This place was the only business that was able to without having to go through the dealership. I believe the price was fair and the turn around to get it was efficient. read more

These people are liars and thieves. They will take your money they will not do the work promised and they will do it without written authorization. For three years they screwed me over and finally, after telling me they had the part to fix my car they took my engine apart called me back said they didn't have the part wanted me to find the part, and when I couldn't find the part they wanted me to buy new motor. Since I refuse to do this they said they were going to box my car up and tow it somewhere they never told me where. They have never given me a written estimate they have never had me sign in an estimate or a bill they have screwed me in every way possible. I am looking for anyone else who has been lied to, stolen from, Miss managed or miss handled, or had their bill padded by this dealership the one in yakima and Selah. My lawyer and I plan on will filing a class-action suit against them. If you want to be a part of this class action lawsuit and feel that you've been cheated overcharged or in anyway round legally. Email me at wm5762 @yahoo.com I will forward your contact information to the attorney. May I also suggest you fill out a grievance at the AG's office of consumer protection. The number is 1-800-551-4636 Last week out of nowhere I get a call telling me that franks tires are giving me my car back. It has only been over a year and a half since they took the motor apart and never repaired or restored it. The tow truck man said it was sitting out in a field. The new tires I bought from them flat, the motor is in parts in boxed in the car, parts of the motor were left in the wiper well and in the bottom of the car. I didn't see the new battery but I didn't completely go through the box's since I am sending it to a reputable repairman to get it repaired and so I can show the court just how they treat their customers. If you believe the puff pieces the give them 4 or 5 stars and trust them to repair your car you deserve what you get. I just received the news that they chose my photograph for the best photograph which they are showing at the start of Frank's tires. I just want you to know that that photograph is of my Subaru Tribeca that Franks tires absolutely destroyed and withheld it from me for over a year apparently in a field. The picture that it shows is the picture when I received it back. It was towed to my yard with the motor missing in boxes in my leather seats my new tires from Franks tires were almost flat they were bits and pieces of my motor all over the front inside compartment where the engine goes. The sun has destroyed my seats in the interior of the car. I could go on and on and on. If any of you go to Franks tires to be honest after you've read this if you go to Frank's Terrace you deserve what you get. These sites were set up so that you could buyer beware and my car is still sitting out in my yard destroyed by Frank's tires. Oh just to let you know my new battery that I paid for for Frank's tires was missing I already told you about the new tires that was bought from Frank's tires which are flat and it has a brand new strut which they charged me out the most to put on. Other than what they destroyed My Subaru is fine, LOL buyer beware this is a typical screw you to the customers that Franks tires will do for you if you give them a chance. read more

See all

I have bought several tires from Franks, and have had tires repaired. Great customer service every time. The best though, was this week. I got to work and realized I had a massive slit in my tire. I went down to Franks hoping they would have my tire in stock, they did...also hoped it wouldn't be too much for 1 tire because it was in between pay days....turns out I needed 2 tires. Because of many factors, they didn't want me driving away that day with only one new tire. Because of that they allowed me to split up my payment. Half then, half this coming Friday when I get paid. I am so incredibly grateful they were able to work with me. I loved their customer service before, but this definitely made me a life long customer. read more

Always 100% of the time I get WORLD CLASS service here. From free puncture repairs, to innovative solutions to get me high quality Nokian snow tires on my vehicle for much less money than I had planned. My GO TO place for tires in Yakima read more

My son had a tire issue 20 minutes outside of Yakima on a Saturday evening. We called Sears, but they were closing. Sears recommended Frank's. I called Frank's at 5 p.m. They were happy to stay until my son arrived. They checked out the tire, rotated the tires and sent him on his way. No charge. Frank's went out of their way to help and wanted no money to do so. They stayed late to help out. Who does this? Our experience was the total opposite of the 2 other reviews. I highly recommend them. Thank you Frank's Tire Factory. read more

We are from Canada, just driving through Union Gap on route south when we noticed a tire problem with our trailer. We called a number of other tire places that came up on a google search, none of whom could fit us in. Then one of the places we tried recommended Frank's Tire. They were unbelievably great---took us in immediately, were helpful, knowledgeable, friendly and diagnosed and fixed our problem immediately! Sent us on our way with a smile and we are SO grateful!! Thanks Franks! We love you!! read more

I sure don't know what is with the other reviews. I have had nothing but good luck with Frank's Tire. In the last two years they have replaced 12 tires for me and have always been friendly, fast service and the best price I could find in the area and the popcorn was good too. Thanks. Bob Lower Valley read more

Only one star because a zero is not an option. So here goes. I took my 98 dodge in for a quote for a front end rebuild. (I'm perfectly capable of doing such work, however I just had abdominal surgery, and can't do much.) hence taking it in. I figured it wasn't going to be cheap. Total was 1700. Understandable. I can swing that. Here's the fun part. After my truck has been there for nearly two weeks and two appointments. (They couldn't complete the task within the allotted time of said first Appointment) so I was pushed back another week. Yesterday I was told my truck is done and ready to be picked up. I had my coworker drive me across the valley to get it. Get it back to work, and being curious what 1700 looks like I crawled my crippled ass underneath. I notice a castlenut without a cotter pin. Then another. Then another. Then a loose nut on my steering knuckle. Then a loose bolt on two tie rod ends. ALL without cotter pins. Franks tire wanted me to drive it back to them for repair....... with loose nuts and bolts on said parts can be a disaster. After getting into a pissing match over the phone. I fixed it myself. I will never go back or recommend anyone to there place of business. Missing what they did on my truck could have killed somebody driving down the highway. read more

I am writing to let you know of the frightening experience I had this weekend at one of your dealerships. Franks Tire Factory in Yakima, Wash I had a flat tire at my friends house and called AAA to fix my tire. He looked at it and said it couldn't be fixed, so he put my donut on it. I took it to Franks Tire factory and was greeted with a lady with "what do you need?". I said I had a flat tire and she said give me your keys. We, my friend and I, waited for an hour to see they hadn't even touched my car. They finally took it in and took the wheel off. Another hour went by and it still hadn't been worked on. No one let me know what was going on, until the lady came in and said there was a hugh hole in it and it couldn't be repaired. She said they didn't have my tire as it was a rare tire. (Chevy Sonic) and that no one in the valley had one. I said what am I suppost to do? I live in Boise, Id and need to go home. Another employee said he would try to find one. Then another Eddie, popped up and said he could fix it. Never did see the guy that would find me a tire again. Eddie took over. Said he could fix it. I said will it be save I'd rather get a new one. He said he would guarantee it. That I would be fine. Well got back to my friends house and you guessed it. FLAT!!! What if I had headed home from there. On the freeway 70 miles an hour. I'd had a blow out and could have been badly injured or killed. I called Les Schwab to see if they had a tire and they did. I wasn't going to put my life in your companys hands. I have never seen such incompetence In my life much less that the tire never should have been patched. The Hole was on the inside of the side wall. Which if you check the tire requlations that kind of hole should NEVER BE PATCHED. read more