1. Franks Heating & Air Conditioning

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Belmont, NC

Franks Heating & Air Conditioning

3.7 (3 reviews)

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HVAC system maintenance

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Air 72 - Christina

Air 72

(15 reviews)

I call 'em like I see 'em on both sides, meaning I leave reviews both good and bad for everyone, I…read morespeak my truth. I've lived in my residence 18 years, with my original AC unit and gas furnace. For the entire 18 years, I've had a slow steady leak & calling an HVAC company to refill refrigerant has been the drill for a long time. I've been through every scenario imaginable-AC pan full of water, AC unit freezing, AC drain clogged & plumber required, you name it - I've been there -- including with every other vendor in town. My next strategic move was to purchase a home warranty -- jury is still out as to whether the decision was cost effective. The BEST result of the home warranty decision is: Air72! In ALL my 18 years of AC vendors - they are hands downs THE BEST!! It isn't JUST the tech, or JUST the installer - it is EVERY person on staff! I began with what I thought was the same ole same ole need to fill low refrigerant and ended up purchasing a 3 ton unit. Yeah... huge purchase, but willing to and WANTED to purchase from them. Their install team truly know their stuff - AND - are just so pleasant! I could write pages & pages of my positive experience with this team I had over an EIGHT day period- but - honestly -- reach out to me over yelp if you have questions. Air72 ROCKS!

Buyer Beware!! After many years of being a loyal paying…read morecustomer, I regret having to write this review. AIR 72 has chosen PROFITS OVER CUSTOMER SERVICE. They have denied me service because I had the audacity -- ONCE -- to supply my own part! They stated this is their existing policy which was news to me. When I requested a callback from the manager/owner, John, I was ignored completely. Doug, on the other hand has always been great. I highly recommend avoiding this company due to their disingenuous and greedy behavior!!

Arce Heating and AC - Time for a new Gaspack.

Arce Heating and AC

(24 reviews)

I received an entirely new system from Arce(RC). Here's my objective analysis as best I can make…read moreit. Salesman: Good guy, answered all my questions, worked hard for my business, continued to answer my questions, post install. Installation team: Very kind, respectable, friendly, efficient, and everything went smoothly. Financing: This is where I'm frustrated. Was we were finalizing details of the new system we got to payment and financing. I intended to pay half cash and finance the rest. I searched and learned that Trane (the brand I chose) had a promotion for 60 months 0% interest. This is a great deal. I asked about that deal and the Salesman, Shayne, talked to his boss. He came back and said they weren't partnered with Trane in that certain way so they couldn't offer that deal. Understandable. I accepted that. I was offered and accepted 15yrs @ 9.99%. I intend to pay this off much quicker. Almost 2 weeks later, I get a flyer in the mail from Arce(RC) offering those same exact terms, but through a different bank/partner. I felt cheated. I estimate I could've saved between $800 - $2500 on the life of this loan. That's REAL money. Shane went to his boss and his boss knew full well this promotion was going to drop soon, but couldn't offer me these same terms. I have OUTSTANDING credit. Do promos come and go? Yeah. But I don't buy that I couldn't have been offered this deal because of a date technicality. Again, objectively everything else in this process was great. But this made me feel more like a number and less like a valued customer. I would still recommend them for their workmanship, but be very cautious. Push for the strongest deal possible. Don't let them convince you they can't make a deal. They're lying.

I made an appointment for yesterday with concerns of my A/C…read more- my appointment time was 4-6pm which at 6:15pm turned into 4-8pm time window. At 8:45pm I rescheduled for today- my appointment today was 10am-2pm. Again no repair tech at my home- at 2pm they tell me atleast another hour until someone MAY BE HERE. So I've wasted almost 9 hrs in 2 days for a repair man I still have not seen. Definitely DO NOT RECOMMEND ARCE HEATING & AIR !! Only gave them one star because I had no choice when leaving a review. Save yourself the trouble & find a dependable company for Heating & A/C !!

Franks Heating & Air Conditioning - hvac - Updated October 2026

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