DO NOT USE THIS BUSINESS!! I tried to use them to have some military plaques made for a change of command ceremony. I brought in the guidons, coins needed for the project. I communicated in person, by email and in person as to what I was looking for. I was told that my project would be done on Saturday (they are not even open on weekends). I came in 4 days later after the day I was promised my project which again was verified 2 days before pick up via phone. When I went in to pick up the plaques they had no idea who I was or where the items I brought in were. Once they found my stuff they made no attempt to try and work something out they just blamed it on someome who wasnt there. Now we will not have the plaques for a time honored military tradition. If I could give it 0 stars I would. There are other local stores in the area to support. Pleas save yourself the headache and go somewhere else! read more

How do you lose a customer's order, take no responsibility, and give them attitude and still be in business? Be the 'local' shop in a metro area. PURE CHAOS in this place. Dottie will have an email and phone conversation with you, take your credit card number, then misplace your order all without even an ounce of apology or kindness. The guy in the back came out with an unfriendly attitude and was no help at all. What happened to customer service?! Having a large volume of orders is no excuse for the lack of customer service displayed by the staff. I get better service at Walmart. There are 3 'unrecommended' reviews that all say the same thing. You lose a military servicemember's order and they might as well have treated me like scum. Thanks for nothing. Avoid this place!!! read more

I like to support local shops. Went in and asked for a few trophies. The interaction was a little weird...not super friendly and then I was told they were about to close, so...hit the road. Hmmm....the door was open, the sign said they were open, but I guess I wasn't ordering enough stuff to stay an extra couple minutes. Here's my tip for the day - if you won't help anyone after 5:25, then close at 5:25. read more

Not a huge fan of this place, they are really overpriced and they are very expensive. In addition there is a really old lady that works the front desk that's a hot mess. I had to repeat myself five times when I placed my order read more

I visited the store, spoke with the owners. Emailed project details as a follow-up to the visit. They were very unresponsive. Tried several times to engage their business over the next 4-5 weeks and then took my project elsewhere. Very unprofessional! read more

I had a great experience. Dropped off my small item for engraving. They were very informative about what they could and could not do, and about how much it would cost. It was ready when they said it would be (no "chaos" whatsoever), and it looks great. They were very pleasant to deal with. Easy parking in the free lot next door. Oh, and they charged a lot less than either of the other two places I contacted for a quote. read more

I had a great experience- I ordered a name plate this morning and picked it up this afternoon. Prices were very reasonable, and Joe was great to work with! Overall 5 stars! :) read more

They do OK work at a fair price, but both times I've been there they gave me my item and it was done poorly. I had a couple of small engraved plates attached to the top of a humidor, the plates are about 1.5 inches by 3 inches. The plates themselves were engraved nicely, but both times they were mounted at a cock-eyed angle that was plainly visible at the first glance, not parallel to the other plates already attached and it makes the whole thing look bad. Honestly, I would have thought they'd take a look when they were done to check the quality of their work. I asked to have one of them re-mounted and they did it for me in 3 minutes time --- why couldn't they have taken 10 seconds to inspect their work and correct it before I came in to pick it up? Who knows....but it's happened both times. read more

Frank's Engraving is a rare find and I have been using the company for many years. If you are interested in a military shadow box, Richard is a skilled artist at putting them together. The finished product always takes your breath away. If it is engraving you need, they offer nothing but perfection. Family owned, they take personal pride in everything that goes out the door. The best part of all is their prices which are at least 20% less than their competition. I would not use another company. read more

This place has been horrible since Dottie left. Richard can never get anything out of the door on time, even though I pay for shipping, then he leaves someone in the store that has no clue or care to figure out what is going on. I will be looking for a new place to do business with. read more

Franks has the worst professional service, the exact opposite of what their website claims. Dottie is horrible and extremely rude. Unless you want to pay a huge sum for a messed up product that they wont even offer to fix when asked (even for an additional price), beware. Stay away!!!!!!!!!!!!!!!! read more