I was able to get the assistance I needed to send some paperwork outside the country. It's a bit…read morepricey and the process quite tedious but some of the paperwork was important so ensuring extra security on the other side to retrieve it was appreciated. The store appeared clean and attendants helpful. Some of the reviews were bad here so I was a little nervous doing something important here. I was satisfied and paid the extra fee to rush the papers. The only annoying thing is that it got stuck in Florida after it was supposed to arrive on its final destination so the extra fee was a waste of money in the end and it was important that it arrived early or on time instead of after the date. :/

My packaged was never delivered to the address i gave them. I paid for next day delivery at 1:30pm…read moreto a residence, it never got there, i called for explanation, WHY? I was told address is a business, not a residential address. The person has been living there for over 30 years. I was then promised it would get there that day, it never did. Then promised next day delivery, again it was not delivered. Now trying to get my payment back. Good luck to me.

The lady attendant on duty was very helpful on a Saturday before closing and went above the call of…read moreduty for excellent customer service. I needed some documents laminated in an abnormal document length. She pulled it off! I'll be coming back.

Upon walking in my daughter & I watched as 2 women & man speaking at a table as the woman(old…read morewoman)rolls her eyes I'm already skeptical.The young woman smiles & immediately helps us.The older woman just stared the man walked off Without Speaking or looking.If you're An African American I would steer clear of these 2 Racist(To the young woman you're AWESOME!We took our package & money & left! It's sad bcz you look like you could use all business possible.NOT FROM US TY

As far as employees go for FedEx, this location has very kind and helpful ones. I've used scanning…read moreand copying and printing services here and have been satisfied each time. Parking is usually available out front, sometimes I've had to park around the side. Price is standard, pricey in my opinion, but it is what it is if you need these types of services.

Consistent problem with getting people to follow directions and instructions for delivery. Package…read moreis constantly dumped at the front of the street even when front gate is open without delivering on front porch. Rating them one out of five on their site is a joke as it doesn't do anything to get any action. The personnel are not well informed to look into online information For instruction delivery. Management locally can be left messages but never call you back. Online system when packages delivered with a rating does not work you hit the rating number of stars and it takes you to some other site so their websites not even working. What a disappointment.

I was driving through the area and had items that I needed to drop off at a FedEx store, so I…read morestopped into this location. The guy working behind the counter was very helpful and friendly and they were stocked with boxes and envelops that I needed to get my shipping done. Prices were fair, as they only charged for one box. Overall, the visit was great... I would definitely return when in the area!

I ship at least 10 packages via Ground (containing hazardous liquid), weekly. I'm pretty…read moreconsiderate, chill, patient. I have a sense of humor.... But wow, this store is AWFUL. The gentleman at the counter was so condescending and rude, almost immediately, and had no idea what services FedEx offers. (If you don't know, just ask, rather than making stuff up). Aggressively tried to tell me he couldn't accept a package with a FedEx label, and I needed to go to USPS (which is backwards with SmartPost). Then he said they don't accept ANYTHING with a hazardous materials label.... Um. Ok. None of the other staff members attempted to help, they just circled, pretending to be busy. I moved all my shipping services to UPS. 1 star because the store was clean.

Andy Kotova their graphic designer was very professional, detailed oriented and willing to listen…read morewhich is a quality in people skills and customer service. The owner delivered my business cards and business sign to my house personally!! They are affordable, fast and efficient

Pretty good price, support local business! Better price than Fedexkinko, very good quality banner…read morewas produced.

Dropped off a return and the teller helped me ASAP. First time there and my first experience is…read moregreat. He taped my box and attached the table in 2 seconds lol. Great customer service.

What a great FedEx store! Visiting from out of town and all were kind, professional, & supportive…read more Great job guys! Especially Erykah! Thank you all!

When it comes to high quality printing and a team with impeccable attention to detail, you will be…read morein good hands here. The highlight of my experience was the team and their 5/5 service. They were extremely professional and communicative from beginning to end. I appreciated they were able to work with my deadline around the holidays and responded to my questions promptly and with clarity. When I received my finished product, I was blown away by the stunning execution -- they brought my project to life! After trying multiple print shops over the years, I am grateful Printing Ideas exceeded my expectations from my first visit. I cannot recommend this business highly enough!

I can't say enough about my experience working with Steve and his team. The speedy, friendly,…read moreprofessional communication; the high-quality materials, and the best value for my money -- by a long shot. I've tried other print shops, with "good enough" results, but Printing Ideas has gone above and beyond every time. So glad I found this shop. Thanks again, Steve and team!

I visited on a weekday around 7:30pm only to discover they shut the store earlier than the posted…read morehours. Then, a few days later, I went again between 3-4pm on a weekday. I had 3 packages to ship out. The location is convenient because it's close to home. I just hadn't anticipated how long it would take. Upon arrival, there was 4 customers ahead of me. All but one person was just trying to ship out return items like I was. I didn't expect to be standing in an unmoving line for more than 45 minutes!!! There was 3 cashiers at the counter. Everything was moving in slow-mo. Or so it felt. By the time it was my turn, I realized there was more than 6 customers behind me and the line was snaking out the doors. None of them looked happy. I don't blame them at all. I was also dumbfounded by the complete lack of urgency displayed by the cashiers. And the utter unapologetic attitude of it all. I was just recently spoiled by the ultra efficient and friendly FedEx Office in Vienna / McLean so the contrast felt stark. Hoping there's no more occasions where I'd have to come here again.

Took off 1 star for the cost to ship next day before 1 pm--$139.50!!! But for the love of family,…read morewho left an important item at home before traveling across country. I am new to fed ex and packaging etc. Mizan, who has a lovely disposition, came from behind the counter and actually packed my item for me. Thank you Mizan. Manager Phil who checked me out is also kind and easy-going. I was kinda surprised that there was only one other customer in the store when I arrived and another when I left. It's the Friday before Christmas Monday @ 9 am. Maybe it's because of the cost of shipping for the general public? Not sure. The store was pristinely organized and clean. The entire expensive transaction took maybe 10 minutes.

I hate to complain, but this location totally failed us. The staff were very friendly and…read moreapologetic, but they really couldn't help, and that's a problem. We needed to get a document printed. Everything is completely automated. My daughter and I tried to figure it out, and couldn't. We asked for help, which took more time because we have to wait in line, which is ok and to be expected. Twice the staff came and showed us what to do. We did it. It didn't work. Over and over, it didn't work. When we asked for help the second time all they could do was tell us to wait for the email, that it takes a few minutes to come. It didn't so we went home in defeat, unable to print, and leaving my daughter in a jam. The emails with codes eventually did come, a whole hour after they were requested. Definitely not the few minutes it was supposed to take. This is a complete failure of the system as advertised. Again to be clear, the staff were not at fault.

I stopped by the place to print a single digital file! I had my own piece of paper with me too!…read more I was completely shocked by not only the fact that I was charged almost $12 for a single black and white image that I didn't like, but also by the attitude of the employee. The white lady with short hair, seems to have issues and gets frustrated and stressed over trivial things! She charged me $8 for some basic size adjustment! Literally a couple of clicks! She also has a tone that she makes feel i don't know what I'm doing! The only reason why I put 2 stars instead of 1 or even zero is because a minute later her coworker intervened and got $8 back, and went through the process again! Later that week, I received an email informing that the refund was a miscommunication, and that she was technically supposed to charge that much, which is ironic because I got way much better experience and more satisfying result at staples in that very location, for literally $0.5.

Just came here to make a self service return so there wasn't really any staff interaction but the…read moreself service return machine worked and there no line so the trip was a success. This isn't our usual location but we were in the area and it worked out so I'll use this location again if I'm the area and need to stop by.

The staff here are professional and helpful. I recommend this location as the staff have always…read moregone out of their way to assist me. Great customer service and comparable prices will keep me coming back!