My name is Mark, I am a homeowner. On Saturday 11/22/25 I was in my basement when I discovered…read morethat my Sump pump hadn't been working for some time, because the Crock, was filled with water, right up to its brim. I reached out to Never wet Basement Waterproofing. Never wet Basement Waterproofing is well known for their higher Quality workmanship and professionalism. Immediately, Never Wet, Sent me their "Top Man" Stirling Delves. (They are all top Professionals". Stirling, In my opinion, He is A Perfectionist! He wet about replacing my failed sump pump without any effort on his part. He worked fast, very clean, Stirling went out of his way to explain what he had done, He gave me very important information about my new installation. In Shorty Never Wet is a great company, whit Fantastic People who know what they are doing. My heart goes out to Stirling and to the entire Never Wet Basement Waterproofing team.

THIS is the company you want to water proof your basement. Here's why. The past few years we've…read morenoticed water along the edge of the basement walls and floor of our 1905 four square city home. We've tried to ignore it but it was getting worse. I feared mold. I met Kevin a owner, when he was measuring another home in the hood. We visited about my basement. His honesty and patience explaining the solutions to my problem sold me as the right person to work with on a major home project. I also watched how their staff worked on the neighbor's home everyday. Every single person in the company is kind and very hardworking. I always felt safe with them. They do what they say they are going to do and they do it well. I really have never seen such organized efficiency and effectiveness at work on a home construction project. You know how difficult contractors can be about saying one thing but not showing up? These guys show up and stay until the job is done. The communication with us from the workers and the supervisors was daily and always involved our input. Excellent. Everything takes time, I think they were here 6 days. Get over yourself and let them do their jobs. I have a whole new level to my home and it is clean and fresh. The air in my home seems fresher. For me, that's a huge benefit to offset the cost. I called Kevin in a panic with some heavy rain related question yesterday - about a month after the work was done. Within an hour he had 2 men here. It ended up being a Rotor Router problem. Oh well. Chose Never Wet. Dollar for Dollar you won't go wrong.

My Mom's 1960's ranch house has had water issues since I was a child. She was fiercely independent…read moreand never wanted her children to help manage the house up until a few years ago. Her basement was a mess! Beyond it being filled with decades of stuff, the walls were "weeping" and a large puddle was forming in one portion of her basement. John did a walk-through with me and thoroughly explained what was occurring. I signed the estimate, which kindly included him and his staff moving all the "stuff" away from the walls to the center of the basement. H-U-G-E task. Before the job started we hit an unexpected bump in the road (the removal of some asbestos floor tiling, which NYS required licensed professionals to handle). John calmly walked me through the process and was able to work with me and my timeline. All throughout the project John would update me, even sending me pics, when I was not able to get over to Mom's house. He was honest about his abilities, and took the time to meet with me and answer questions after the project was completed and paid for. I found John and his company to be trustworthy and reliable and only wish they did home renovation so I could hire them to do work in my house.

Had a scheduled appointment and I waited around for 30 minutes- business was a no-show. I called…read morethe business- no answer, left a message to find out where they were. No call back but recovers an "email" back later that night, saying they were caught up with another project. Explained to them how unprofessional it was and how this inconvenienced me and all they had to do was stay in contact and communicate their inability to keep their appointment but apparently, that is not important to them or earning potential business. Apologies after the fact don't mean much- especially when a potential customer has to hunt you down to find out why you didn't show to a scheduled appointment, and then you don't return their call- you email them. Seriously unprofessional.

So far not so good. Sales person Chris Twarzak omitted work to be done on the contract. People,…read moremake sure you read not just sign. Floor drain in low point removed and not replaced. Also no clean out on that wall. I'm told the sump is the low point. Hard to get water in when it's built up higher than the floor level. I have water lines that need draining before winter and it goes onto the floor and it pools up nowhere near a "clean out". If it's only a "clean out " why is it sloped downward? I guess that explains why its at a point the water doesn't go to. Not a drain. Grr. Also my water intrusion shot right past the bright wall and created a pond nowhere near a "clean out " coincidentally the area the water pulls up at is where the drain used to be before they removed it. Also, during the recent heavy rain for days, if you look in the inspection, clean out port, there is no water flowing. It does not follow the drain tile. It's beneath it. Their solution to water pond in the low area was to build a dam to prevent

We used Franks to bury gutters, install a new bubbler at the street, and changed plumbing for our…read moresump pumps. This was not an inexpensive job compared to other contractor prices, but we went with Franks because of their reputation. Not everything went exactly to plan, a couple things were missed by people, but Frank called me personally because he was not happy with the execution of the project. I wasn't even that upset because they felt like minor annoyances compared to past contractor experiences I have had. They had already communicated that they intended to send different people out to fix them, but Frank went above and beyond! See during and final pictures! We fully intend to use them again for some future basement projects. Listen, you can't control everything everyone does as an employee of your company, but you can make it right. And if you aren't sure if a company you hire is going to have your back if something goes wrong unexpectedly or something gets missed, then just choose Frank's because they are just incredible at taking care of their customers. Above and beyond!! We are grateful to have them!

If I could give more stars for the service received by Armstrong Waterproofing Corporatioin, I…read morewould. We had grading raised outside, sealing the inside of the basement wall that exhibited cracking and leaking and much more extensive work done at a reasonable cost. It's a family business and the brothers that worked on our property were respectful of how they treated our property, professional in every way necessary when explaining what work was being done while proceeding with the project and once completed, they cleaned up the area and it looked as if they were never there. I would highly recommend Armstrong Waterproofing Corp. We are pleased with the work that was performed and the gentlemen that were in charge of completing it. I would also like to compliment those that work in the office handling phone calls and more, They, too, are professional, knowledgeable and responsive to questions asked. If you leave a message after hours, they will return the phone call the next day. The success of a business starts with those that run the office & customer service and those that come out to do the work and this company is top notch on all fronts!

Great customer service and extremely hard working crews. Completed the job to perfection and my…read morebasement looks completely brand new. Can finally get the basement finished thanks to their expertise and hard work.

Had a waterproofing system done 2 years ago and it's perfect! No worries and not a drop of water…read more The price was right in the middle of the 3 estimates I got, but I didn't want to go with someone that might not be around in a few years. I finished my basement myself this spring and it worked seamlessly with the waterproofing system. The owner was on site during the install and I didn't have to ask for a manager or get pushed off on someone else when I had questions. I like hiring companies that are established in Rochester and I'm so glad I hired them.

I had water coming through holes at the base of my wall and pouring into the trench and on the…read morefloor. They explained why this was happening and even gave me a ballpark price on the phone before taking my address! All the other companies just took my name and address and sent a salesman. The owner came out and showed/explained to me what was happening. The price was less than what his staff said! I asked him about digging up on the outside like other companies wanted to do and he said it was a waste of my money and guaranteed there would be no water on my floor with just the inside work he was proposing. I have no water now in my basement and I saved thousands by not digging on the outside when he could have definitely charged me for that! I'm very happy with the dry basement and the extra money in my pockets!

Great company. Set up the appointment to have our sani dry unit checked because it was leaking…read morewater. The company that put it in wouldn't honor the warranty. We called here they came out on time. The guy that came out was really nice. Cleaned it up and its working great!

From the owner: We are focused on high-quality solutions for all your wet basement & crawlspace problems. Our team…read morehas been expertly trained in the use of all our industry-leading products, such as our WaterGuard perimeter drain, our high-volume sump pumps, and our self-draining SaniDry dehumidifiers. If you have noticed a moldy smell or if your basement floors feel damp, schedule a free in-home estimate today.

My fiancé and I had major basement issues and Dave saved the day so thankful for STORM. The…read moretechnology that they have is second to none. I live in an area where there is constant, flooding, and water pouring into our basement from low lying land. Dave had a solution immediately to give me piece of mind with the iBasement system. Highly recommend them to ANYONE with any sort of basement issues. I can't wait for them to finish this job

From the owner: STORM Basement Waterproofing was created to give customers a better option in waterproofing there…read morebasement. We are passionate about clean dry basements and strive to raise the bar in our industry. With 40% of the air that you breath coming from under your house, its no wonder why a dry mold free home starts in the basement!

I moved into a house that had a very tight (8-12") crawlspace where the moisture rotted the floor…read morejoists to the point of cracking. Due to the limited access and uncertainty of how much damage existed, many companies took one look at it and didn't want to bid it. Tim was able to come up with a plan to create an access, dig out the crawlspace, repair the structure, seal it against moisture, and re-insulate it. His team did a great job in the time expected despite finding more damage than was planned. I had his team come back the next year to fix similar issues in other areas of the crawlspace on a much larger scale. There, we found many more issues that were unexpected including structural flaws and water line leaks. Thanks to his team's broad skillset, work ethic, and knowledge a huge amount of work was done in as short of a time as possible. Tim was also helpful in suggesting options to save time and money on the project by me bringing in side labor apart from his team's work. The house was torn up for this project, making their commitment to getting the job done correctly while also dedicating 100% of their time to my job was invaluable. Projects like these where the amount of work is unknown leaves the homeowner vulnerable to being soaked on cost, work that is incomplete, or a project schedule that drags on and on. I found Tim to be very reasonable in setting expectations as best he could, getting us to a solution, and finding a fair way to set his prices so his team wasn't working for free and I wasn't overpaying.

ABS waterproofing is wonderful. They did our basement on the lake in 2018. Tim Case stands behind…read morehis work and is incredible. Whenever I call Tim answers and is there for us. The water levels are very high again and we had an issue. Tim did not hesitate to stand behind his work. He came over right away and helped us. If you want quality work and incredible customer service, then call ABS !

Horrible experience, $6,700 for a hot water tank is insanity…read more I will never do business with HALCO and will be sure to tell my friends and family.

due to a misunderstanding by both parties I gave halco a neg. review…read morethey have gone the extra mile to correct the situation halco has serviced my furnace and ac for several years their service has always been a+ I would highly recommend this company I am glad our issue was resolved quickly

SCAMMERS. EverDry Waterproofing charged me over 20k to get my basement done, not even 24 hours…read morelater they FLOODED my basement due to negligent construction. They price gouged me. They didn't even put the purple pipe sealant on the pipes correctly, didn't sand the concrete, caused a fire hazard with electrical cords dangling over the spewing water from pipes, and didn't fix the step down crack. I had to beg them to comeback to fix it. They did a crappy job fixing it and didn't even fix everything. I could've hired someone from Craigslist and they would've done a better job. Reported them to the Better Business Bureau. They didn't even offer to compensate for the damages to my warped sink, damaged walls, damaged clothes and gas generator the water damage destroyed due to their negligence. STAY FAR AWAY. The town of Irondequoit is investigating as well. I have a video of the pipes spraying all over my basement walls.

Please read all reviews before you contract with this organization. The sales person is not the…read moreperson doing the work. When the crew showed up they do not follow agreement. Work is deficient, zero contract resolution. They will not return calls or take money off. buyer beware. Work is subpar, communication is deficient throughout the entire organization. 5 day project has turned into 2 months. Don't fall for the "oncall" discount.