Thank you complete insulation! Arnoldo and Mario are extremely hard workers. They are dependable,…read moreefficient, trustworthy, friendly and thorough. They replaced all of our insulation in our attics and crawlspaces as well as the vapor barrier replacement. Thank you for your time and help!

Couldn't have asked for a better experience. From setting up all appointments with Amy in the…read moreoffice, to Michael (sales), everyone was awesome. Dillon, Freddy, and Jose did the removal of our old insulation and the blowing in of the new. For all appointments we were called by the person coming out +/- 20 minutes prior. Masks were worn at all times in the house. Would highly recommend.

Today Anthony came out and went under our crawlspace. I was…read moreso impressed with Anthony, his knowledge and honesty. I felt he was straight with us and wasn't trying to sell us. We are new to the area and so I actually read reviews to determine who I wanted to check on our foundation and moisture issues. Anthony did not try to sell us something we did not need. We will be calling back in one year to have them take another look at make sure that everything is functioning properly. If I were starting a company, Anthony would be top of my list of someone to represent my company. Thank you, Anthony

This company did work to our crawl space before we bought our house and while at the time was not…read moreup to par, they recently honored our lifetime warranty and came out and completely redid the job. The work that was done recently was 100% better than the first time. We were informed that they had had issues with the crew who did the work the first time and were dealt with. They fixed the work free of charge and the crew that was here did a good job and was very nice throughout the process. I appreciate that the owner took our position into consideration and did the right thing. As a business owner he could have taken advantage of us like some business owners have done us in the past because we are a younger couple but he was nice enough to want his work to be done correctly.

I recently bought an old house and during reno, discovered I had Chimney Swifts. I called Complete…read moreAnimal Control because my Ace Exterminating guy recommended them. They came out and explained how they could solve the problem. It was a process and it would take 2-3 visits. During one of the service calls, because of a mistake or oversight, a significant mess was made in the basement in which I had just built white shelving, laundry area structures and a concrete folding table. They were working on the roof, so they probably weren't aware of the mess in the basement. I called the office to alert them to the mess. They sent someone out to assess the situation and he determined, yes, they were at fault and this was on them. After he consulted with the manager, I was told that they would take care of the clean up, but they didn't want to attempt it themselves for fear of making it worse. (soot). So the manager calls around to find a restoration specialist to do the cleanup. They contracted Service Masters who did an excellent job of putting things back in order. But that came out of the pocket of Complete Animal Control, so I'm positive they lost money on the job at my house. Colin - the manager - called me several times throughout the process to let me know the actions they were taking to fix their mistake. He went above and beyond to make sure I was happy and satisfied. The actual work getting rid of the Chimney Swifts was great, just this one hiccup that could have been a customer service nightmare for me. But I cannot say how much they went above and beyond to make sure I was happy with the outcome. Look, stuff happens. People make mistakes. But, this company owned up to it and made sure they fixed it. I haven't experienced customer service this excellent in years. It was very refreshing. I will definitely call them again if I need their services. I HIGHLY recommend Complete Animal Control. They do great work, and they will make sure you are happy. Please give them a call when you need help with critters!

Woodpecker holes in a wood house - we needed help. Each…read moreperson who helped us did a great job, communicated well, and made sure our woodpecker & squirrel holes were empty and closed up. Wayne took my input and gave me choices as he went along, and I appreciated that.

I recently wrote a 5-star review for Koala and feel the need to write another. The integrity of…read morethis firm and the people (it is all about the people) who work here are beyond reproach. After the initial job was done it was discovered that we had some gaps. I would not say those gaps were 100% Koala's fault but they took full ownership and got their people out here asap to help me make it all right. Again, it was not 100% their fault but they took ownership and made it right while the other company did the opposite trying to blame everyone else when they had the last clear chance to avoid the entire problem and then lied about what they did and did not do. In any event, a firm's true character is best tested when things go sideways. Koala made no excuses and prioritized their schedule to make this right. Jon, Cody and Ron came out today to make it right and did so in a pleasant and professional manner. Those guys are a credit to the firm and to the industry. If only all construction firms could match this level of integrity and customer service, there would be very little to complain about. Again, they stay in constant contact with me, did what they promised to do and sent a superb team out to my place to make it right. Thank you, BJ and your entire team. I will recommend your firm at every opportunity.

LOVED this business. They removed all my chewed up, raccoon mess covered, existing fiberglass…read moreinsulation without leaving a mess using giant outdoor gas powered vacuums. Then, they installed all new rock/mineral wool insulation in the entire area. The price was competitive and fair. The team was super friendly and professional. Everyone involved was very talented at their job and i'd recommend Koala if you have insulation work you need completed near Nashville or in my case, Madison TN.

Had an appointment set up for today at 10AM. I called the service rep an hour prior to confirm &…read moregot his voice message stating he was out of the office today. Boone called me to let me know the appointment was canceled. Very unprofessional.

I needed to install a new water heater in my West End condo today . I hired Roscoe Brown because I…read moreuse them always for my HVAC maintenance. Felippe, Jake, & Tim from Roscoe Brown came this morning to install my new water heater. They were wonderful! All three technicians were courteous and knowledgable. I could not be more pleased with their service. West End Condo owner and long-time Roscoe Brown customer, Suzanne Sousan

I've struggled for a bit with my upstairs HVAC unit. The unit was poorly installed, low quality,…read moreand way oversized. When I first moved in, it sounded like a freight train was taking off when the second stage kicked in, and papers/curtains would literally fly around the room. I've had two other techs come look at it so far. The first tech disconnected the second stage, which caused a ton of humidity issues last summer. The second tech said he could dump the extra air in the garage or outside. I gave up last year and ran a dehumidifier to make it through the end of summer. This summer, I decided I'd try one more time before looking at replacement units. Ben Fraser from Roscoe Brown came out and spent quite a bit of time digging in. He found one major issue - the TXV was not set properly, so the unit was not cooling properly. He reconfigured the valve and reconnected the 2nd stage. Finally, he adjusted the airflow to be much more reasonable for the ductwork. The result is much cooler air, much better dehumidification, and no more freight train! It's not perfect, but it will keep me from having to buy a new unit for several more years. The price was fairly high compared to some of the non-name-brand techs, but the results were great. I was happy with the price considering the results.

My technician Brad Stephens did a great job. He arrived within the expected time frame and offered…read moreto answer any questions that I had. He checked all of the equipment and the foundation. I was expecting to need a new dehumidifier, which Brad had with him and installed quickly. He provided me with numerous pictures. I found Brad very professional and courteous. He never seemed rushed or impatient. I would be happy to have Brad come to my house again.

We have been using frontier for our home for several years. I highly recommend them and their…read moreproducts!!

Serious Safety Concerns and Poor Service from Franklin Heating & Cooling!…read more In early January, our heating system began struggling to maintain the thermostat setting. On January 8, we contacted Franklin Heating & Cooling after reading that the company had been established in 1978, which gave us confidence in their experience. A technician arrived and diagnosed the issue as a faulty gas valve. Before leaving, he asked my husband to show him the propane tank to confirm fuel levels. They both checked it, and it was approximately 70% full. The technician left to obtain the part, returned the same day, installed it, verified the unit was operating, and stated the part was under warranty and we would only be charged for labor. We later received an invoice totaling $439 for approximately 40 minutes of service, which we paid. About a week later, the same issue returned. The thermostat was set to 68 degrees, but the indoor temperature dropped to 59 before the unit would restart. We attempted to contact Franklin Heating & Cooling multiple times. Our calls went unanswered, messages were not returned, and promised callbacks never occurred. During ice storm, while we still had power, the heating problems worsened. We began smelling smoke in rooms adjacent to the exterior unit. From outside, we observed soot covering the unit and the exhaust vent. When we finally reached the office, we were told they were booked until January 28, though one appointment became available. The same technician returned and brought a second technician with him. At that visit, we were informed that the valve previously installed was for a natural gas system, not a propane (LP) system. The technician stated he did not realize the unit was propane, despite having checked the propane tank during the initial visit. He acknowledged this was his mistake and stated that the incorrect valve had damaged the heat exchanger and that it would need to be replaced under warranty. We were advised to turn the unit off due to safety concerns, leaving our home without heat during sub-freezing temperatures. For approximately a week, our home remained around 50 degrees during one of the coldest periods of winter. We repeatedly requested a manager call us and received no response. I eventually located and emailed a manager, Kristi Foster. She replied that she would investigate the matter. We were later informed that parts would arrive and repairs would be completed. Before the repair visit, Ms. Foster called and stated that while installing the wrong valve was the company's fault, the resulting heat exchanger damage was our responsibility because we did not call sooner--despite our documented attempts to do so. She stated they would not charge labor for replacing the heat exchanger (which was under warranty) and would partially refund the original bill, though the service call charge remained. The tone of this conversation was dismissive and unprofessional. The same technician returned with a junior technician. My husband observed the work and noted multiple safety concerns, including the gas initially not being shut off. When questioned, the technicians declined to answer. Partway through the repair, we were told the unit would not be turned on because the propane level was at 20%, despite our propane supplier confirming there was sufficient pressure and being scheduled to refill the tank that afternoon. The technician stated he was leaving for another job and suggested returning the following week, which would have left us without heat again. After I intervened, the technician contacted the office and stated he would wait for a service manager to bring a replacement part from Nashville. He then claimed another component had "broken due to rust," though it appeared to have been damaged during the repair. After the propane was filled and the part installed, the technician briefly started the unit from outside, stated it was working, and left. Once we attempted to operate the system from the thermostat, it failed to start. Our home filled with a smoke odor, and we discovered newly replaced air filters covered in soot. We were unable to reach Franklin Heating & Cooling again. We ultimately had another HVAC professional inspect the unit. They were surprised the burners had not been properly cleaned and stated the system should not have been left in that condition. This experience raised serious safety concerns, including improper installation, lack of communication, and failure to adequately remediate soot and combustion issues. Given the potential risks associated with incorrect fuel components--such as heat exchanger damage, soot buildup, gas leaks, and carbon monoxide exposure--we feel this situation was handled with a lack of care and accountability. Based on this and similar complaints we later found online, we cannot recommend Franklin Heating & Cooling. We are sharing this review so others can make an informed decision and avoid a potentially dangerous

Awesome company!!! Our upstairs unit was not working. Called them and they serviced the unit within…read morethe hour!! We have used them for years because of their customer service and technicians.