Prompt, professional, and honest! I will use them again for my next build. The guys even cleaned up…read moreafter themselves. When they left, it was as if they never came.

Thank you complete insulation! Arnoldo and Mario are extremely hard workers. They are dependable,…read moreefficient, trustworthy, friendly and thorough. They replaced all of our insulation in our attics and crawlspaces as well as the vapor barrier replacement. Thank you for your time and help!

We had these guys put spray foam in our attic and room addition for our rental property. They were…read morequick to get us on their schedule and did a great job! Would recommend.

Today Anthony came out and went under our crawlspace. I was…read moreso impressed with Anthony, his knowledge and honesty. I felt he was straight with us and wasn't trying to sell us. We are new to the area and so I actually read reviews to determine who I wanted to check on our foundation and moisture issues. Anthony did not try to sell us something we did not need. We will be calling back in one year to have them take another look at make sure that everything is functioning properly. If I were starting a company, Anthony would be top of my list of someone to represent my company. Thank you, Anthony

Unprofessional, I had heard yelling and vulgar language from underneath the house, the quality of…read morethe encapsulation is not really good compared to the pictures of there other work, the price for quality is definitely not worth it, would recommend looking for a cheaper option or someone els!

Complete animal removal is nothing less than a scam that drags in foolish people (like I was) for…read moreemployment and takes advantage of their poor customers. You want to know an average day at this company? You MUST be at your first job by 800. Now they will tell you that your first job will not be outsode of thirty minutes from you and nor will your last job. That is an outright lie. They will send you 2 hrs away anytime they please. Expecting you to get up at 500 to get there by 800. And guess what buddy. You don't get paid for that drive time! Also, you want to know where the bait is supplied for the critters you are supposed to trap? The company provides it? Hahahahaha no you simple smooth brain. YOU GET TO BUT THE BAIT FOR THEM!!!! That's right. You. The employee. Buys the bait for your employer. There were tons of days that i had to literally give up my lunch to buy bait for these scammers. And I hope that you love heights, working on roofs in the rain, and zero saftey equipment. They never supplied us with saftey harnesses and when I bought one for myself they told me I couldn't use it because if I fell "the line could catch a shingle and damage the roof when it caught me." They actually got kicked out of the state of Florida for unsafe business practices. FLORIDA. Now, let's move into how they treat their customers. They love not actually catching and animals. You see they get paid a lot more if they don't. Soooooo, you got a racoon peeing in your attic. How about we sell you some bs and halfa** a trapping attempt to really bleed you dry. I once actually got chewed out because I CAUGHT an animal!!!!!!!! Poor lady had her crawl spaced destroyed because they wanted to keep billing her for trapping sessions until I got there. The turnover rate is insane. 99% turnover. And believe me only the good ones leave. Your Sr people will throw you under the bus every chance they get to save their own hide when they screwed up. Twice I almost fell off a roof due to no harness. Only caught myself by driving my knife into the roof before I went over the edge. Once I did. Landed on the second roof and grabbed onto the ridge before I fell the last 20' onto concrete. Then I Gave my two weeks notice and they fired me. No severance no nothing. Overhaul please please please don't not work for them. They are like a bad relationship and will manipulate you and make you think you were wrong. They are an evil company and will use you for their own greed. I should have sued them. I regret not suing them evey time I see one if those awful trucks

Woodpecker holes in a wood house - we needed help. Each…read moreperson who helped us did a great job, communicated well, and made sure our woodpecker & squirrel holes were empty and closed up. Wayne took my input and gave me choices as he went along, and I appreciated that.

My HVAC was having issues keeping up upstairs, and insulation was pretty thin in my attic (there…read morewas one bay with none at all). I decided to call Koala to get a quote. The quote: they were pretty backed up getting one scheduled, but once we did, they arrived when they said, communicated well, gave a reasonable price, and let me know about an NES rebate that would pay for nearly half the cost of the job! With the rebate, it was a no brainer to proceed with the work. The work appointment: communication around the appointment was a disaster (this is the minus 1 star). The first time they showed up on the wrong day. I was at work, so the install didn't happen. I called the office and got it rescheduled on the day it was originally supposed to be. I made it clear I was only available during a specific window on that day. On the proper day, the crew showed up several hours early, and I wasn't available. No communication or anything. I called the scheduling center and they apologized and sent the crew back out a couple of hours after the original appointment. The crew: friendly guys and great communication. They got to work quickly, put down plastic to keep from tracking spray foam and other attic ickiness on to the floors, and brought pictures to show me as the work progressed. They found a major issues with my HVAC unit that 3 other HVAC techs missed - there was a huge hole in the duct work (insert dizzy face emoji here). They fixed that while they were up there sealing the ducts. It took them a couple of hours and they were able to wrap things up. The results: big improvements, but some technical oddness. Overall they accomplished what I was hoping for and for a reasonable price. My electric bill went down about 15-20% and the HVAC keeps up. If I'm nitpicking, they left a spray can and spray gun and some scrap insulation in the attic; the insulation wasn't perfectly even (thinner on the edges); and the duct insulation was strange (they spray foamed over the duct insulation joints instead of sealing the actual duct work inside the insulation - so there's not really any air sealing benefits there). Overall, I'm happy with the results, and I'd definitely hire them again.

I recently wrote a 5-star review for Koala and feel the need to write another. The integrity of…read morethis firm and the people (it is all about the people) who work here are beyond reproach. After the initial job was done it was discovered that we had some gaps. I would not say those gaps were 100% Koala's fault but they took full ownership and got their people out here asap to help me make it all right. Again, it was not 100% their fault but they took ownership and made it right while the other company did the opposite trying to blame everyone else when they had the last clear chance to avoid the entire problem and then lied about what they did and did not do. In any event, a firm's true character is best tested when things go sideways. Koala made no excuses and prioritized their schedule to make this right. Jon, Cody and Ron came out today to make it right and did so in a pleasant and professional manner. Those guys are a credit to the firm and to the industry. If only all construction firms could match this level of integrity and customer service, there would be very little to complain about. Again, they stay in constant contact with me, did what they promised to do and sent a superb team out to my place to make it right. Thank you, BJ and your entire team. I will recommend your firm at every opportunity.

I've struggled for a bit with my upstairs HVAC unit. The unit was poorly installed, low quality,…read moreand way oversized. When I first moved in, it sounded like a freight train was taking off when the second stage kicked in, and papers/curtains would literally fly around the room. I've had two other techs come look at it so far. The first tech disconnected the second stage, which caused a ton of humidity issues last summer. The second tech said he could dump the extra air in the garage or outside. I gave up last year and ran a dehumidifier to make it through the end of summer. This summer, I decided I'd try one more time before looking at replacement units. Ben Fraser from Roscoe Brown came out and spent quite a bit of time digging in. He found one major issue - the TXV was not set properly, so the unit was not cooling properly. He reconfigured the valve and reconnected the 2nd stage. Finally, he adjusted the airflow to be much more reasonable for the ductwork. The result is much cooler air, much better dehumidification, and no more freight train! It's not perfect, but it will keep me from having to buy a new unit for several more years. The price was fairly high compared to some of the non-name-brand techs, but the results were great. I was happy with the price considering the results.

I needed to install a new water heater in my West End condo today . I hired Roscoe Brown because I…read moreuse them always for my HVAC maintenance. Felippe, Jake, & Tim from Roscoe Brown came this morning to install my new water heater. They were wonderful! All three technicians were courteous and knowledgable. I could not be more pleased with their service. West End Condo owner and long-time Roscoe Brown customer, Suzanne Sousan

Just a shout out to Karl Wheeler. He was very professional inspecting the status of the foundation…read morework we had done a few years ago. He called and was prompt for the appointment. He was confident in using the technology and explaining his observation. In joining the Care System ,he was patient assisting me set up monthly bank auto pay. He was pleasant and courteous, a good representative of Frontier.

ALLISON answer the phone in such a friendly manner. I'm used to that cause I used to do the same…read morething years ago we need more of Alison's in the world made my transaction. Very easy. Got things done for me quickly and didn't leave me on hold. I thank her very much. Frontier is lucky to have her.

Serious Safety Concerns and Poor Service from Franklin Heating & Cooling!…read more In early January, our heating system began struggling to maintain the thermostat setting. On January 8, we contacted Franklin Heating & Cooling after reading that the company had been established in 1978, which gave us confidence in their experience. A technician arrived and diagnosed the issue as a faulty gas valve. Before leaving, he asked my husband to show him the propane tank to confirm fuel levels. They both checked it, and it was approximately 70% full. The technician left to obtain the part, returned the same day, installed it, verified the unit was operating, and stated the part was under warranty and we would only be charged for labor. We later received an invoice totaling $439 for approximately 40 minutes of service, which we paid. About a week later, the same issue returned. The thermostat was set to 68 degrees, but the indoor temperature dropped to 59 before the unit would restart. We attempted to contact Franklin Heating & Cooling multiple times. Our calls went unanswered, messages were not returned, and promised callbacks never occurred. During ice storm, while we still had power, the heating problems worsened. We began smelling smoke in rooms adjacent to the exterior unit. From outside, we observed soot covering the unit and the exhaust vent. When we finally reached the office, we were told they were booked until January 28, though one appointment became available. The same technician returned and brought a second technician with him. At that visit, we were informed that the valve previously installed was for a natural gas system, not a propane (LP) system. The technician stated he did not realize the unit was propane, despite having checked the propane tank during the initial visit. He acknowledged this was his mistake and stated that the incorrect valve had damaged the heat exchanger and that it would need to be replaced under warranty. We were advised to turn the unit off due to safety concerns, leaving our home without heat during sub-freezing temperatures. For approximately a week, our home remained around 50 degrees during one of the coldest periods of winter. We repeatedly requested a manager call us and received no response. I eventually located and emailed a manager, Kristi Foster. She replied that she would investigate the matter. We were later informed that parts would arrive and repairs would be completed. Before the repair visit, Ms. Foster called and stated that while installing the wrong valve was the company's fault, the resulting heat exchanger damage was our responsibility because we did not call sooner--despite our documented attempts to do so. She stated they would not charge labor for replacing the heat exchanger (which was under warranty) and would partially refund the original bill, though the service call charge remained. The tone of this conversation was dismissive and unprofessional. The same technician returned with a junior technician. My husband observed the work and noted multiple safety concerns, including the gas initially not being shut off. When questioned, the technicians declined to answer. Partway through the repair, we were told the unit would not be turned on because the propane level was at 20%, despite our propane supplier confirming there was sufficient pressure and being scheduled to refill the tank that afternoon. The technician stated he was leaving for another job and suggested returning the following week, which would have left us without heat again. After I intervened, the technician contacted the office and stated he would wait for a service manager to bring a replacement part from Nashville. He then claimed another component had "broken due to rust," though it appeared to have been damaged during the repair. After the propane was filled and the part installed, the technician briefly started the unit from outside, stated it was working, and left. Once we attempted to operate the system from the thermostat, it failed to start. Our home filled with a smoke odor, and we discovered newly replaced air filters covered in soot. We were unable to reach Franklin Heating & Cooling again. We ultimately had another HVAC professional inspect the unit. They were surprised the burners had not been properly cleaned and stated the system should not have been left in that condition. This experience raised serious safety concerns, including improper installation, lack of communication, and failure to adequately remediate soot and combustion issues. Given the potential risks associated with incorrect fuel components--such as heat exchanger damage, soot buildup, gas leaks, and carbon monoxide exposure--we feel this situation was handled with a lack of care and accountability. Based on this and similar complaints we later found online, we cannot recommend Franklin Heating & Cooling. We are sharing this review so others can make an informed decision and avoid a potentially dangerous

I have a heating unit that is 2 years old, the unit wasn't working on January 8th. I contacted…read moreFranklin Heating and Cooling. The company came out to fix the unit, however, I continued to have issues with the unit over the next 45 days. The company returned to my residence 5 or 6 times over the month and a half. Most recently, the company was at my home on February 25th. Several days later, I had a strong gas odor leaking from the unit. The gas company (Piedmont Gas) came to my home and detected 7% leakage on a piece replaced by Franklin Heating and Cooling. I called the company again to come and correct their mistake as the gas company shut off the gas line due to the leakage. The company refused to come back to my residence to correct their mistake. I have since hired a second company, that told me Franklin Heating and Cooling had several mistakes on the job. They stripped the screw so badly, I had to replace the gas valve again. They also installed the gas valve pipe in the wrong direction in addition to taping the emergency shut-off button to forcefully allow for a continuous run of the unit. Franklin Heating and Cooling put my family in danger with a deadly amount of gas leaking from a piece they installed. DO NOT USE.