Over priced ---sales person like a robot No leeway to…read morenegotiate Not pleasant . Would not hire them

My experience - terrible customer service, bad workmanship. Damaged my property, left a mess for me…read moreto cleanup, withheld my certificate of completion for over three weeks after payment was made, drove two large trucks over my yard doing damage. I do not recommend this company.

I've struggled for a bit with my upstairs HVAC unit. The unit was poorly installed, low quality,…read moreand way oversized. When I first moved in, it sounded like a freight train was taking off when the second stage kicked in, and papers/curtains would literally fly around the room. I've had two other techs come look at it so far. The first tech disconnected the second stage, which caused a ton of humidity issues last summer. The second tech said he could dump the extra air in the garage or outside. I gave up last year and ran a dehumidifier to make it through the end of summer. This summer, I decided I'd try one more time before looking at replacement units. Ben Fraser from Roscoe Brown came out and spent quite a bit of time digging in. He found one major issue - the TXV was not set properly, so the unit was not cooling properly. He reconfigured the valve and reconnected the 2nd stage. Finally, he adjusted the airflow to be much more reasonable for the ductwork. The result is much cooler air, much better dehumidification, and no more freight train! It's not perfect, but it will keep me from having to buy a new unit for several more years. The price was fairly high compared to some of the non-name-brand techs, but the results were great. I was happy with the price considering the results.

I needed to install a new water heater in my West End condo today . I hired Roscoe Brown because I…read moreuse them always for my HVAC maintenance. Felippe, Jake, & Tim from Roscoe Brown came this morning to install my new water heater. They were wonderful! All three technicians were courteous and knowledgable. I could not be more pleased with their service. West End Condo owner and long-time Roscoe Brown customer, Suzanne Sousan

I recently wrote a 5-star review for Koala and feel the need to write another. The integrity of…read morethis firm and the people (it is all about the people) who work here are beyond reproach. After the initial job was done it was discovered that we had some gaps. I would not say those gaps were 100% Koala's fault but they took full ownership and got their people out here asap to help me make it all right. Again, it was not 100% their fault but they took ownership and made it right while the other company did the opposite trying to blame everyone else when they had the last clear chance to avoid the entire problem and then lied about what they did and did not do. In any event, a firm's true character is best tested when things go sideways. Koala made no excuses and prioritized their schedule to make this right. Jon, Cody and Ron came out today to make it right and did so in a pleasant and professional manner. Those guys are a credit to the firm and to the industry. If only all construction firms could match this level of integrity and customer service, there would be very little to complain about. Again, they stay in constant contact with me, did what they promised to do and sent a superb team out to my place to make it right. Thank you, BJ and your entire team. I will recommend your firm at every opportunity.

LOVED this business. They removed all my chewed up, raccoon mess covered, existing fiberglass…read moreinsulation without leaving a mess using giant outdoor gas powered vacuums. Then, they installed all new rock/mineral wool insulation in the entire area. The price was competitive and fair. The team was super friendly and professional. Everyone involved was very talented at their job and i'd recommend Koala if you have insulation work you need completed near Nashville or in my case, Madison TN.

ALLISON answer the phone in such a friendly manner. I'm used to that cause I used to do the same…read morething years ago we need more of Alison's in the world made my transaction. Very easy. Got things done for me quickly and didn't leave me on hold. I thank her very much. Frontier is lucky to have her.

We have been using frontier for our home for several years. I highly recommend them and their…read moreproducts!!

Today Anthony came out and went under our crawlspace. I was…read moreso impressed with Anthony, his knowledge and honesty. I felt he was straight with us and wasn't trying to sell us. We are new to the area and so I actually read reviews to determine who I wanted to check on our foundation and moisture issues. Anthony did not try to sell us something we did not need. We will be calling back in one year to have them take another look at make sure that everything is functioning properly. If I were starting a company, Anthony would be top of my list of someone to represent my company. Thank you, Anthony

This company did work to our crawl space before we bought our house and while at the time was not…read moreup to par, they recently honored our lifetime warranty and came out and completely redid the job. The work that was done recently was 100% better than the first time. We were informed that they had had issues with the crew who did the work the first time and were dealt with. They fixed the work free of charge and the crew that was here did a good job and was very nice throughout the process. I appreciate that the owner took our position into consideration and did the right thing. As a business owner he could have taken advantage of us like some business owners have done us in the past because we are a younger couple but he was nice enough to want his work to be done correctly.

E-3 Innovate is an amazing cool company. Energy efficiency is quickly becoming one of the more…read morepopular and practical improvement homeowners can make. E-3 can come in do an evaluation of your home using some advanced technology and make suggestion on projects. The cool thing is they provide estimates on costs of the project and estimated monthly saving with projected pay back on the investment. Yes, I have a bit of a geek side to me but this stuff is seriously cool. Some of the projects they can do as well is spray foam insulation, improve indoor air quality or even weatherization. I had them do the insulation and sealing on a major addition project in East Nashville over the summer. My clients were completely amazed at how much more comfortable the "new" addition of their home was this winter. They have been at it long enough that they have some good anecdotal case studies from many of their former clients. Erik and Jeff who own the company are extremely knowledgeable without being on a soap box, very involved in the community and all kinds of nice and easy to work with.

From the owner: E3 specializes in whole-home performance solutions. Do you have an issue with your home but don't…read moreknow where to start? Give us a call. We will help take the guesswork out of the equation and off you a clearer idea of what needs to be addressed in order of importance. We'll help you turn your house into healthy, comfortable, and efficient home. From sealed crawlspaces to insulated attics and everything in between, we are your local experts for home performance. Whether you're looking to fix cold spots, high energy bills, cold floors, moisture problems, odors, or indoor air quality issues, we can help! We also offer design consultation for new construction projects so your new home can avoid these common issues in the future.