Thank you complete insulation! Arnoldo and Mario are extremely hard workers. They are dependable,…read moreefficient, trustworthy, friendly and thorough. They replaced all of our insulation in our attics and crawlspaces as well as the vapor barrier replacement. Thank you for your time and help!

Couldn't have asked for a better experience. From setting up all appointments with Amy in the…read moreoffice, to Michael (sales), everyone was awesome. Dillon, Freddy, and Jose did the removal of our old insulation and the blowing in of the new. For all appointments we were called by the person coming out +/- 20 minutes prior. Masks were worn at all times in the house. Would highly recommend.

I recently bought an old house and during reno, discovered I had Chimney Swifts. I called Complete…read moreAnimal Control because my Ace Exterminating guy recommended them. They came out and explained how they could solve the problem. It was a process and it would take 2-3 visits. During one of the service calls, because of a mistake or oversight, a significant mess was made in the basement in which I had just built white shelving, laundry area structures and a concrete folding table. They were working on the roof, so they probably weren't aware of the mess in the basement. I called the office to alert them to the mess. They sent someone out to assess the situation and he determined, yes, they were at fault and this was on them. After he consulted with the manager, I was told that they would take care of the clean up, but they didn't want to attempt it themselves for fear of making it worse. (soot). So the manager calls around to find a restoration specialist to do the cleanup. They contracted Service Masters who did an excellent job of putting things back in order. But that came out of the pocket of Complete Animal Control, so I'm positive they lost money on the job at my house. Colin - the manager - called me several times throughout the process to let me know the actions they were taking to fix their mistake. He went above and beyond to make sure I was happy and satisfied. The actual work getting rid of the Chimney Swifts was great, just this one hiccup that could have been a customer service nightmare for me. But I cannot say how much they went above and beyond to make sure I was happy with the outcome. Look, stuff happens. People make mistakes. But, this company owned up to it and made sure they fixed it. I haven't experienced customer service this excellent in years. It was very refreshing. I will definitely call them again if I need their services. I HIGHLY recommend Complete Animal Control. They do great work, and they will make sure you are happy. Please give them a call when you need help with critters!

Woodpecker holes in a wood house - we needed help. Each…read moreperson who helped us did a great job, communicated well, and made sure our woodpecker & squirrel holes were empty and closed up. Wayne took my input and gave me choices as he went along, and I appreciated that.

Had an appointment set up for today at 10AM. I called the service rep an hour prior to confirm &…read moregot his voice message stating he was out of the office today. Boone called me to let me know the appointment was canceled. Very unprofessional.

I recently wrote a 5-star review for Koala and feel the need to write another. The integrity of…read morethis firm and the people (it is all about the people) who work here are beyond reproach. After the initial job was done it was discovered that we had some gaps. I would not say those gaps were 100% Koala's fault but they took full ownership and got their people out here asap to help me make it all right. Again, it was not 100% their fault but they took ownership and made it right while the other company did the opposite trying to blame everyone else when they had the last clear chance to avoid the entire problem and then lied about what they did and did not do. In any event, a firm's true character is best tested when things go sideways. Koala made no excuses and prioritized their schedule to make this right. Jon, Cody and Ron came out today to make it right and did so in a pleasant and professional manner. Those guys are a credit to the firm and to the industry. If only all construction firms could match this level of integrity and customer service, there would be very little to complain about. Again, they stay in constant contact with me, did what they promised to do and sent a superb team out to my place to make it right. Thank you, BJ and your entire team. I will recommend your firm at every opportunity.

LOVED this business. They removed all my chewed up, raccoon mess covered, existing fiberglass…read moreinsulation without leaving a mess using giant outdoor gas powered vacuums. Then, they installed all new rock/mineral wool insulation in the entire area. The price was competitive and fair. The team was super friendly and professional. Everyone involved was very talented at their job and i'd recommend Koala if you have insulation work you need completed near Nashville or in my case, Madison TN.

We had these guys put spray foam in our attic and room addition for our rental property. They were…read morequick to get us on their schedule and did a great job! Would recommend.

Had a few companies come quote a repair and new gutters, Bone Bry Roofing did what was needed and…read moregot the job done when others quote a much larger scope of work which was over kill and more expensive. Communication was excellent and the work was professional. I would not hesitate to call them for the next repair. They even put the gutter guards on I had purchased at Home Depot as an extra bonus for the same price.

Over priced ---sales person like a robot No leeway to…read morenegotiate Not pleasant . Would not hire them

I needed to install a new water heater in my West End condo today . I hired Roscoe Brown because I…read moreuse them always for my HVAC maintenance. Felippe, Jake, & Tim from Roscoe Brown came this morning to install my new water heater. They were wonderful! All three technicians were courteous and knowledgable. I could not be more pleased with their service. West End Condo owner and long-time Roscoe Brown customer, Suzanne Sousan

I called yesterday and got service today. Taylor Lee was accommodating, I asked him to wear a mask…read moreand he did so without question, booties on his feet and very careful of my house. He was thorough inside and out. Great personality with happy attitude. Thanks Taylor and Roscoe Brown

Dale recently installed gutters on several of our condo units. Everything looks fine except for…read moreone unit that has a weird configuration unlike any of our other 152 units. The contractor has called many times for them to come back and correct it, but no response.

I saw a company truck for this company driving, and i was in the market for some insulation in my…read morehouse, so I decided to give them a call. (First mistake) They came out and did an estimate, told me they'd remove the old insulation and the new stuff in. Come to find out they didn't remove the old and just laid the new stuff on top of the old. I called the company and I had to hear about how the workers who installed it complain about not enough hours and work, but when told what to do, they don't do it. Another guy came back out and fixed the problem. So I tried again to get another room of my house done which was much smaller than the two that I had originally done. I was first told if it was only one bag of insulation there would be no charge and when they came out they said it would be two bags first red flag. After installation it dawned on me that I didnt see two bags come in and the bill for the second round of work was only $20 cheaper than the first. I called the company and was forwarded to the manager. I was told he'd talk to the guy who did my estimate and they'd get back to me. 3 weeks go by no call, but another bill. I call to inform them that I'm not paying until I can get an explanation of my charges. I finally get the manager on the phone who tells me billing is not done in measurements, no by bags, so I ask how could my first job of two rooms cost $250 and then one room cost $130. He again said he'd have the guy you did my estimate call me. Three weeks go by no call, but another bill. I call again after waiting another week or so. I was told the manager was out of town for two weeks, but they would give him the message as again, I told them I won't pay until I get an explanation of charges. Now one week after that call, I get another bill this time with a stamp of an out of town number to call for billing. Do not use this company. If they can't call customers back who are inquiring about their billing don't bother. In every call I have been courteous and professional and just looking for answers. I guess I'll take as long to pay as they take to get back with me.