We chose SeekOne because of their reputation and the positive interactions we had throughout the sales process. Every person we worked with was courteous, professional, responsive and kind. Unfortunately, the quality of the project itself did not match that experience.
Our roof replacement resulted in multiple issues that required extensive follow-up, including 2 roof leaks after installation, damage to our home and property, additional repairs, and weeks of conversations to reach a resolution.
While SeekOne acknowledged that our experience was an "epic fail" of their standards and worked with us toward a resolution, we were ultimately left feeling that not all of the project-related damage was fully restored to its pre-project condition, which is clearly stated as promised in the contract.
What was most disappointing wasn't that problems occurred--construction projects don't always go perfectly. It was the amount of time, energy and persistence it took to document issues, coordinate repairs, and advocate for a fair outcome. We made every effort to resolve our concerns collaboratively and genuinely hoped we could reach a resolution that reflected the full impact the project had on our home. Unfortunately, we were unable to find common ground.
In the end, we chose to accept the final outcome, not because we felt it fully addressed our experience, but because we were ready to move forward and put the project behind us. There comes a point where continuing to argue simply isn't worth the emotional investment.
Up until the final stages of our project, every member of the SeekOne team we interacted with was courteous, responsive, and genuinely pleasant to work with. Our frustration was never with the day-to-day staff. It came during the final resolution process, when the decisions ultimately being made no longer reflected the positive experience we had with everyone else along the way.
If you're considering SeekOne, I recommend taking detailed photos of your home and property before work begins, communicating expectations in writing, and performing a thorough inspection of both the roof and your property before making your final payment.
I sincerely hope our experience is not the norm, but I believe it's important for other homeowners to have an honest and balanced account of ours. read more