This has got to be the worst lemon lot in town. Gave us a key that would not start the car, the battery was no good had to buy a new one after having it a week. Owners said that he would not do anything "read your contract". We trusted that we would not be taken advantage of. Jessica the phone person has got to be the rudest person ever to have a job answering phones Our mistake, please dont make the same. Take WARNING!!! read more

Some things are just too good to keep to yourself! My husband Jimmie and I were in the market for a used vehicle. We visited a few local auto dealerships. We had seen a couple of cars on Franklin Motors that peaked our interests. From the moment we pulled up on the lot, until signage of our paperwork, we were treated with dignity and respect. Kharl Rhodes was so polite, positive and professional! We were allowed to test drive the car of our choice. We were smitten with it and in a matter of 72 hours, it is now ours. If you're looking for an honest, transparent and great car-buying experience, you need to check out Franklin Motors on Dickerson Road in Nashville, TN. Make sure you ask for Kharl. He is truly a blessed person, who does not push a sale, but instead establishes a genuine and long lasting business relationship. We're very pleased and you will be too! read more

Just want to take a moment and give a big thank you to Todd and all the employees at Franklin Motors. I had heard great things about their lot and decided to check them out, not only were they polite and courteous to my girlfriend and I they made our buying experience fun and an absolute breeze. With all of that said I have since reached out to them when I had a belt go out and being that I use my vehicle for work this is a major setback for me whenever I am without my vehicle. No worries though because once again they proved to me that I picked a really good car lot to conduct my business with by providing excellent and expedient service even delivering my vehicle to my front door after repairing it. Thank you so much to everyone at Franklin Motors! You will continue to have my families business and definitely have a customer for years to come!! A+++ read more

I purchased my first car on my own from this company. It's a 1989 Jeep Grand Wagoneer, obviously I didn't expect it to be without flaws. However, the condition the truck is in is a major bummer and I feel like I've been taken full advantage of. Before I agreed to buy it, I had a local garage take a look at it, since I was unable to drive 6.5 hours to Nashville. Appointment was set for a Wednesday at noon, the driver missed the appointment because of an accident on his route. It happens, so I reschedule with the shop for the next day at noon. Confirm it with the dealership and we're good. When I called after I found out about all the issues the truck has when it arrived, I asked for Todd because I had been working with him throughout the whole process. In the very beginning, he was cordial, charming, accommodating, friendly, funny. As time went on, he became less and less personable. So when I called about the issues, he could not have cared less. He basically said, "it's your problem now". He said that his mechanics looked at the truck and found nothing wrong and that the shop that I chose had it for 3 hours and they okayed it too. He suggested I speak to the shop, which I did. The shop manager told me that the driver, Mark or Mike was late AGAIN and they only squeezed him in because the mechanic, Wayne, knew him. They weren't able to drive it, only did a 30 minute inspection on the lot. It was too late to even put it on a lift because they had other appointments. I'm not sure why I wasn't told this by the shop or Todd. These are my findings and those by two shops here in RVA. I will start with a list of the good stuff: Exterior is great, minor fading on the wooden panel on the tailgate. Overall, minor rust. The interior is almost immaculate, reupolstered seats, clean, tight headliner, clean carpet. It starts everytime and sounds beautiful. No cracks in any Windows, tires are in decent shape. The a/c great. For the most part, everything is there. The really bad stuff: Rear axle needs to be replaced, there's an exhaust leak due to two cut exhaust tubes, the catalytic converter is missing, the front drivers side wheel well is rusted out, there's a possible oil leak, the transfer case was broken and poorly patched in two places. The console under the steering wheel that holds the tailgate wiper/washer fluid and fog light switches aren't connected at all to the dash. The bad, but not really bad stuff: The radio turns on and off when I go over bumps, make hard turns, come to a stop at a light, and sometimes when I turn on the a/c. It sucks when your jam is on, but it's pobably just a loose wire. The gear shift indicator is missing, the mirror adjuster, right front blinker, left marker light, windshield washer fluid and rear wiper, overhead console lights, temp display, and storage, and cruise control are all non-functional. I'm unsure if the 4WD works, which is a big reason that I bought it because I work at a homeless shelter for families and I need to be able to get to them when it snows (Richmond sucks a snow prep and my Pontiac Sunfire isn't my ideal poor weather vehicle). There is condensation in the headlights, the electric locks don't always work, the rear window motor is crapping out (important because you have to have the rear window all the way down to open the tailgate). The polarization of the gauges are off. And last but not least it needs an alignment. Like I said, I NEVER expected to get a brand new car. That's why I got the Woody in the first place-so I can work on it. However, if the dealerships mechanic and the driver Mark or Mike didn't notice the incredibly loud whirring noise coming from the rear that I, a wee lass who knows nothing, and everyone who's ridden in it has commented on since the first drive around the neighborhood or any of the other blatantly obvious things that are wrong, either they're totally incompetent and are in need of replacement or they're dishonest. Not one of these problems that I or the local garages have found were mentioned AT ALL by Todd. I suppose they actually thought I was a dumb, young girl who knows nothing about cars and wouldn't notice or say anything? Or that as soon as it's paid for and off their lot it's good riddance and tough luck? Their customer service is poor, Todd was supposed to call me back about the truck after being short and annoyed with me when I called and never did. I wish I could say that I was surprised. The estimated damage done to my bank account for the repairs after a light inspection by one garage was $2,500 on the low end. They hadn't even gotten their hands dirty yet. It's absolutely my fault for being naive and thinking that my first experience in car buying would be so easy and trusting that I would be dealing with an honest professional. I love the truck and most likely would have still bought it if all of these issues were brought to light (for less, of course), I just wish that I was told. Hope to save someone else the grief read more

Franklin Motor - Car Dealers Near Me - Nashville, Tennessee

Had a terrible experience with Franklin Motor. The salesman could not have been nicer, but the sales manager did not act in good faith. We purchased a car from them and 5 days later is stopping running while driving. We live 4 hours from Nashville and flew there to pick the car up initially. When we called them to ask what to recourse we had and if they would incur the cost of a local mechanic looking at it they told us that if we wanted to transport the car to them they would check it out and it's probably something simple. Transport one way is $650 and then another plane ticket later to pick it up? Very disappointing. I will never buy from them again and you shouldn't either. read more

People, please take note of these reviews. We had exactly the same issues with this company. We were sold a vehicle which should have gone to auction or a parts yard. Very rusted out, but the dealership tried to paint over the problem areas- then denied it. They are very good at cleaning up / detailing the interior, however, they are selling unreliable junk. Don't get ripped off. read more

Just bought my 4th vehicle from Tracy and his crew. Always straight shooting and has taken good care of our family. Highly recommend to anyone looking for a preowned vehicle. read more

love Jason he was a big help he went out of his way to find me the vehicle that I wanted ! and I absolutely Love My Vehicle!! Thanks GUYS!! read more

If I could give Franklin Motor Company (FMC) 100 stars, I would! The process is transparent and upfront. My first impression of FMC was through Kharl. I completed an application online, and Kharl promptly called me with options. I got the phone call from Kharl early in the afternoon while at work, and I drove off the lot in a vehicle of my choice the same evening. My next impression of FMC is through Jessica. The consistency of conciseness and service is incredible! I am forever grateful to this company, and I will never use another car lot for any vehicle. The vehicles are reliable, and the service is phenomenal. Franklin Motor Company has a customer for life in me. read more

Purchased car April 14 2018 the second day I called spoke with Jessica the "General Manager" for that day ! Letting her know that it was something majorly wrong with the front end of the car. She stated well it's a 4 wheel drive. I advised her that I knew that but it has nothing to do with these problem, 2 weeks went by same problems with car so I called back to ask if the car has ever been hit or wrecked she stated that it has not been wrecked or hit and that they DO not sale cars like that ! So they send me to Woodard Automotive to get the car looked at for the Manager at Woodard to tell me that the right side of the car has been hit or wrecked, I've purchased 3 sets of brand new tires for the front for them to keep telling it was only for wheel drive, so not only that while has been the shop no one from Franklin Motors has called and gave any updates on the car getting fixed or what the status of it will be. Didn't show any concern or professionalism at all. DO NOT I REPEAT DO NOT GO TO THEM ! I was warned about them 3 days after I got the car but didn't believe it ! Only to get this in return. WORST CARLOT IVE EVER BEEN TOO AND IVE BEEN TO ALOT ! DO NOT BUY FROM THEM ! read more

Thank you Franklin Motors, you guys are amazing, thanks for working with us, Mike you make car buying a exceptional, this was the best experience with car shopping, I would definitely be back, Thanks sooo much :) Crystal! read more

The car buying experience here was so good. I never felt pressured to even purchase the car that I went to look at. This company is about good customer service and really want to help. They were honest and up front about everything as it was happening. They even went through the fees ahead of time to let us know what else we were paying for. The fees were also lower than the other dealers o have been to in the past. They also tried to get us the lowest rate possible. They were all really nice and made the experience fun rather than a drag. It wasn't stressful or anything of that sort. I highly recommend that anybody give them a look if you need a vehicle. read more

Had a great experience. I did not think I was able to get financing. Michael made it easy and I also was approved to rebuild my credit. He was never pushy and listened to my needs and actually worked it out on the vehicle I liked the most. I will return many times ove read more