Todd's Car Team is awesome. They do good honest work at food prices, and are open and transparent…read moreabout everything. They're who I use for all my car maintenance.

This was the first time we'd bought a car from Todd. We got a great deal. He explained everything…read moregood and bad (nothing bad). The complete history. We love the car. It's immaculate. He showed us all of the services he'd done. They even put new struts, shocks and tires. Beautiful detail. It's like a new car but cost no more than we would have paid for the same car at another place where a substandard car was bought from an auction with a quick detail. We'll own this car for years. They have a free one year complete warranty, which is unheard of with a used car like ours. Our neighbors have bought several cars. It's a business Todd built from the ground up. The shop is immaculate. They service cars as well. A great guy. Honest. Can't recommend this dealer enough. I thought there were only 8 Yelp reviews but a lot are hidden. It's more like 80 5 star reviews. My husband and I are really happy with our car.

I wouldn't send my worst enemy to this store. They literally don't want to sell cars. I bought a…read morecpo 2015 Durango from them years ago when Matt Horn was the GM. I've had it serviced at the store numerous times. I consider David Beasley, the service manager, a friend. (He owns 34 pairs of Jordan's). I tried everything to buy a new (to me) vehicle from them while I was getting my oil changed a few weeks ago. They acted like they thought I was joking. I went and bought another car from another dealership and then came back to try to sell them the Durango that I bought from them. I took it to them on Friday February 20th to see if they'd purchase it. After all, I get emails and mailers from them all the time saying they want to buy my Durango. Well, the used car manager took a look at it and then proceeds to have the salesman tell me it's not something they'd be interested in purchasing. Fast forward to today. Carvana just picked up my Durango and brought a check with them. Easiest experience ever!

Very disappointing experience with the service department at Freeland Chrysler Dodge Jeep RAM in…read moreAntioch. Our 2022 RAM ProMaster City was brought in due to a transmission issue. The dealership diagnosed a leaking transmission cooler and told us the repair was not covered under warranty, so we paid about $1,900 out of pocket to replace it. However, the same transmission vibration and shifting issue remained when we picked up the vehicle. When we returned the vehicle, we were told that the transmission had internal damage caused by fluid loss from the cooler leak and that the entire transmission now needed to be replaced for over $9,000. To make matters worse, our original service contact stopped responding and later left the dealership. Communication only resumed after we opened a corporate complaint with Stellantis. Meanwhile, our vehicle sat at the dealership for over two months without repair, which significantly impacted our business operations. We also opened a corporate case with Stellantis. Unfortunately, Stellantis simply relied on the dealership's explanation and also denied warranty coverage without clearly explaining what actually caused the cooler leak. The dealership acknowledged that the cooler leak caused the transmission damage, yet they still refused warranty coverage. At one point they suggested possible "impact damage," but no documentation or evidence supporting that claim was ever provided. Meanwhile, our vehicle sat at the dealership for over two months without repair, causing significant disruption to our business operations. This entire situation could likely have been avoided if the initial transmission cooler failure had been properly handled under the powertrain warranty. Customers should carefully review warranty coverage and repair documentation before agreeing to repairs here.

I don't write business updates often, as it usually takes a special or terrible experience for me…read moreto do so. But this time, I'm happy to share that it's been a positive experience. Since I bought my RAV4, now called Nirvash, I've regularly gone to Toyota of Gallatin for service and upkeep. Apart from changing tires, I trust them with everything else I can't handle myself--like replacing wiper blades or the air filters. Over the years, I've heard some not-so-great stories about dealerships taking advantage of customers, but luckily, Toyota of Gallatin has always been honest and fair with me. Every visit, they make sure I have all the info I need to take good care of my vehicle. They even do this when there's an opportunity to make extra money from services I ask about but don't actually need. For instance, about a year ago, I went in for an oil change and tire rotation. I asked them to replace both the cabin and engine air filters. It turned out the cabin filter needed replacing, but the engine filter was still in great shape. They asked if I really wanted the engine filter replaced, showing it to me to confirm it was fine. That saved me around $50-70 that they could have charged me for that day. Earlier this week, I visited for fuel treatment and brake service. They completed the overdue fuel and engine cleaning treatment, but upon inspection, they found my brake pads still had plenty of life. They told me I was good to go, which saved over $600 in parts, labor, and taxes that could have added up. I asked for the service anyway, and they could have done it for extra profit but chose to be honest and fair about what was really needed. I've heard a lot of stories about certain dealerships just trying to rack up big bills by recommending unnecessary repairs. But so far, Toyota of Gallatin has been different. Their honesty and fairness have earned my trust and loyalty.

On 12/29/25, when they called after a month of waiting with my bank check in hand for $24k OTD,…read morethey upped the price to over $26k and casually suggested I just put the difference on a credit card. I walked out. Don't get scammed by car dealerships.

Customer service is bad. They kept car for 2 weeks and still no idea what is wrong. Had to take…read moreto another dealer.

I have a fleet vehicle that needs periodic maintenance. Cindy always takes really good care of me…read more Listen to all of the problems fixes them. Chevy products we've had with our company for many years. In cindy's always there to take care.

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo

Easily the best experience I've ever had at a car shop. Great work, pricing, communication, and…read morehonesty/integrity.

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

Fantastic service!! Called and scheduled a oil change. In and out within 30 min. While this may not…read morebe the typical time frame, depends on how busy they are like any other place, they accommodated me. I greatly appreciate you all there! I will be back with my other vehicles.

Mark Cox is a straight shooter, I have had a couple of good experiences doing business with him.read more

I purchased a vehicle from Mark at Cox and Co Motorcars and the experience was simply fantastic. I…read morealready had my own financing. The sales process was ridiculously simple, smooth and fast. He is a true professional and genuinely, a great person. I have been back, and as always he is a pleasure to work with. I highly recommend purchasing your luxury cars from Mark at Cox and Co. Great experience!!

Great service, great price, AMAZING trade in offer…read more There was no hours of haggling price. The service is great. I would recommend CARMAX for purchasing and selling vehicles, especially this location.

We had an appointment and walked in to meet with the rep, didn't even introduce himself, didn't…read moreknow our names, knew nothing about the appointment. Long story very short, they lowballed us on the car we wanted to sell. Offered $3500. We went to KIA dealership and they ended up giving us more than DOUBLE - $8000. We also had the intention of purchasing a kia telluride. It was $36k for 17k miles. Well also at KIA, we ended up purchasing the same exact model and body for the exact same price, but BRAND new, zero miles. Don't waste your time, such a rip off!!

Joe Semmes took outstanding care of me in the purchase of new truck! Quick and efficient, got me in…read moreand out!

Raleigh Wiser really helped me out. He had tons of knowledge helping me get started with my new…read moretruck. I would highly recommend Vehicles Nashville if you or anyone you know are looking for a car!

Highly recommend Kira at Mercedes Benz of Music City! Easy purchasing experience! Kira found me…read moreexactly the next vehicle I was looking to own. Professional, knowledgeable and very enjoyable to deal with sums-up my vehicle search and buying experience with Kira.

A Frustrating Experience at Mercedes Benz of Music City's Service Department…read more If you're expecting the luxury service experience that should come with taking your vehicle to a Mercedes dealership, Mercedes Benz of Music City might leave you disappointed. My recent visit was a string of miscommunications, unexpected costs, and an overall lackluster customer experience that fell well below expectations. The Loaner Car Debacle From the start, things were off. After my car was towed to the shop, I requested a loaner vehicle and was assured that one would be available the next day and that it would be held for me. When I called back the next morning? Suddenly, it was 3 to 5 days before one would be available. Then, to make matters worse, one of their technicians, Noah, actually suggested that I rent a car instead. Not exactly what you expect when you're told a loaner will be reserved. Pushing Sales Instead of Service At one point, their sales department reached out--not to check on my service experience, but to try and sell me a new car. After that? Radio silence. No follow-up, no courtesy check-in. Just another attempt to push a sale without ensuring their service department was actually taking care of my current vehicle. The Costs and Previous Service Issues When the diagnostic came back, it was a whopping $550 just to figure out what was wrong. Turns out, it was the starter, and fixing that alone was nearly $3,000--not to mention the other recommended services that they tacked on. What made this even more frustrating? I had recently come in for an oil change, and not only did they fail to reset my onboard computer, but now I was being hit with more costly "suggestions." Poor Communication and Customer Service When I finally picked up my car, the experience was completely impersonal. Unlike other Mercedes dealerships I've been to, where the staff ensures a smooth handoff, I was barely acknowledged. No manager came to speak with me about the issues I had with the service department. Instead, I was handed my keys and vaguely directed to find my car outside. I was literally left wandering the lot, clicking my key fob like I was lost in a grocery store parking lot. Final Thoughts The one bright spot was my service technician, Kalyn, who was friendly and professional. But that alone wasn't enough to make up for the poor communication, inflated costs, and lack of basic customer service from the rest of the team. While I appreciate the discount provided after raising concerns, my experience at this location did not reflect the level of service I expect from Mercedes-Benz. I truly hope they take steps to return to the high standard of customer care that the brand is known for.