I don't write business updates often, as it usually takes a special or terrible experience for me…read moreto do so. But this time, I'm happy to share that it's been a positive experience. Since I bought my RAV4, now called Nirvash, I've regularly gone to Toyota of Gallatin for service and upkeep. Apart from changing tires, I trust them with everything else I can't handle myself--like replacing wiper blades or the air filters. Over the years, I've heard some not-so-great stories about dealerships taking advantage of customers, but luckily, Toyota of Gallatin has always been honest and fair with me. Every visit, they make sure I have all the info I need to take good care of my vehicle. They even do this when there's an opportunity to make extra money from services I ask about but don't actually need. For instance, about a year ago, I went in for an oil change and tire rotation. I asked them to replace both the cabin and engine air filters. It turned out the cabin filter needed replacing, but the engine filter was still in great shape. They asked if I really wanted the engine filter replaced, showing it to me to confirm it was fine. That saved me around $50-70 that they could have charged me for that day. Earlier this week, I visited for fuel treatment and brake service. They completed the overdue fuel and engine cleaning treatment, but upon inspection, they found my brake pads still had plenty of life. They told me I was good to go, which saved over $600 in parts, labor, and taxes that could have added up. I asked for the service anyway, and they could have done it for extra profit but chose to be honest and fair about what was really needed. I've heard a lot of stories about certain dealerships just trying to rack up big bills by recommending unnecessary repairs. But so far, Toyota of Gallatin has been different. Their honesty and fairness have earned my trust and loyalty.

Shame! Shame! SHAMEFUL!…read more For Toyota vehicles being the absolute GOAT that they are in my experience, this place serves the Toyota Name ZERO JUSTICE. An absolute DISGRACE- yall ought to be ashamed of yourselves as humans! They have literally taken parts off my vehicles and LOST THEM on more occasions than I can count. Then they charge you for the parts. a $250 wheel bearing? Maybe. My $1500 skid plate!??? Seriously!?? They will also do things and deny them often, they will lie to your face happily, and will waste your time. (Let your vehicle sit for 8 hours and claim they're working on it while it's sitting in a Parking lot not being looked at). if you can find your own mechanic- I'd advise to... because this place hires the barely hirable.

I've been driving the same 2013 Toyota Tacoma up until a few weeks ago. I just moved to the…read moreGallatin area a month ago. I was proud of my truck, but it had seen better days after being on the road and helping me lug my music equipment etc. I've had good rental car experiences with Nissan brand cars, so I wanted to give the Gallatin Nissan dealership a try. Was in the market for a lightly used car or truck anywhere between 2020 to 2024. With the help of the friendly sales associate Ray, I settled for a 2024 Nissan frontier pick up double cab. She only had a little over 19,000 miles on her and still in good shape. When I traded in my old car, I was able to get the final price to just $5000 over the original cost of my Toyota Tacoma back in 2013. Grateful to have found a truck, with the help of Ray of course. He was nice, personable, and never once pressured me into a sale. Two or three weeks later (yesterday afternoon - I'm writing this at midnight Central because I'm a night owl), I purchased stay flatbed cover for my Nissan frontier. I had managed to assemble it on my own at around 85% completion, but the instructions it came with weren't entirely clear towards the end. I contacted Ray at the dealership in hopes that he knew somebody at the shop who could help me assemble it more professionally. With the help of his associates, Matt and Mitch, and a little bit of my own elbow grease, the three of them were able to help me save probably hundreds of dollars and helped me point out some minor mistakes I made in the assembly process. I'm not going to throw any other companies under the bus, but someone wanted to charge me four to $500 for their services. Ray and his friends helped me keep those numbers remaining in my bank accounts. The point of the story is that, if you are new to the middle Tennessee area and are looking to upgrade, but not looking for an actual new car, reach out to Ray at Nissan Gallatin, Tennessee. He'll point you in the right direction of a great car, and if you're nice to him And other employees of the dealership, they might do you a favor down the road.

liars, cheats, and irresponsible. If you have services done here beware, especially if Chip is…read moreinvolved. If you ask to speak to his boss, be ready to wait, and wait, and wait. Then when you do he will refuse to take any responsibility and cover for Chip, even after Chip throws him under the bus. then I'm sure Kristie will get on here and defect without taking any responsibility and blaming the customer for the experience. Save your time and money and go elsewhere. took my car to a local Mechanic and get the services done for half the price and time, and they were amazing on not "man-xplaining" to me what I needed.

UPDATE: The issue has been resolved. They were friendly and accountable. They went out of their…read moreway to make me feel special on a day where I wasn't feeling very special, and that meant more to me than the car. I'm glad I don't have to go looking for a new car person now.

Never trust this place !!!!!!…read more I went last year to get my car serviced, their water pumped failed and I took it back. They said it was fixed but I needed to replace my engine. I went to pick up my car and it was in worse condition. I finally took my car that had every warning single on. They tried to sell me a 10k job and the real issue was their HORRIBLE mechanics left stuff unplugged this place is a joke save yourself do not go here Almost a year later my car is completely fine and never needed the engine replacement

I'm extremely disappointed with the quality of work performed here…read more I paid for an emergency/parking brake repair, but when I recently used it on a hill and placed the truck in neutral, it immediately rolled backward -- the brake provides no holding force at all. This is a serious safety issue. I was also charged for a fuel pump replacement to fix a long startup issue. The problem was never resolved, and upon inspection, it does not appear that the fuel pump was replaced at all. I spent a significant amount of money trusting this shop to perform the repairs they invoiced. Unfortunately, the work either was not done correctly or not done at all. I would strongly recommend getting second opinions and verifying any work done here.

We gave Joel's a try a couple of years ago based on good reviews here. They have proven to be the…read moremost honest and best auto shop I've dealt with keeping our 99 Buick LeSabre in good working order. and repair. They are fair priced, efficient, and won't push work that is not needed. Joel's Automotive, and Rick and the team will take very good care of you and your vehicle !!

Truly baffled by my experience today. I've been to this location a few times, even brought my…read morefriends car in too. But after today I certainly won't be back. First and foremost everyone in store was fine - no issues and I wasn't upset with the situation. The car needed an oil change and I forgot to bring in the mailer stating their oil change special of 39.95. I told the lady at the counter but she wouldn't honor it because I didn't bring it in. Okay- annoying but whatever right? WRONG. They drained the oil but then couldn't get the filter out. I know this can be a common issue but to quote me nearly $400 PLUS the $80 oil change seemed insane. I called the last place that did the oil change and they completely took care of it/me. Now I paid the $80 thanked them and left. But I found the mailer and read every single word - nowhere does it state it needed to be brought in for redemption, it actually doesn't even say it's a coupon it says "oil change special" So I called the manager Blake, he was immediately rude, condescending and disrespectful. When I mentioned the tech drained the oil before taking out the filter he instantly remarked how "That's the ONLY way to do an oil change." (Truly, almost any mechanic can give you a different answer on what's right or wrong but that's neither here nor there). It was the immediate rudeness and talking down to me that really took me by surprise. I told the manager all I was asking was a partial refund since I had the ad and it doesn't say it needs to be brought in. He essentially told me too bad and again "EVERY store requires the coupons in person." He then offered that the coupon doesn't expire so I can bring it in next time. I told Blake frankly I don't know that I'll come back if this is how they treat customers. After a few minutes of back and forth regarding the coupon Blake told me I can bring the mailer in, he will write me a check for the difference, and to never come back to his shop again. P.S I called Amerifix of Franklin - I said I totally forgot my mailer at home can you still honor the coupon, they told me yes. I also asked if they usually drain the oil first or remove the filter, he said they remove the filter first. What a terrible way to do business and a terrible way to treat customers. Shame on you Blake.

Had my brakes done over a years ago with Dan's rotors and…read morepads . My wife drove the Car a few times a week . Rotors warp they said it only had a 12 month warranty on it we were over 7 months over . But they wanted to charge full price and if it wasn't it was a few hundred more then any other shop around Whitehouse. I don't know what happened to them. But I'm not going there again.

Great honest transparent quality service. Only place I'll take all five of my vehicles.read more

I have been taking my cars to this location for oil changes for the last few years. I had an engine…read moreissue on my 2011 Camry. I needed a repair at beginning of last year and they told me I needed my engine replaced. Knowing that wasn't true, I asked what that would cost and they quoted $9k for a used engine. When I declined the work, one of the mechanics offered to buy my vehicle off of me for $500. I instead replaced the Balance Shaft Assembly for $2,500 and still drive it to this day. After a few months, against my better judgment, I decided I would only let them do my oil changes. I work remote and put on a lot of miles on my work vehicle. With this I use my washer fluid almost daily. On my last oil change, I was told I had a leak in my washer fluid container in my 2020 Avalon and it would be a $500 for just a diagnosis on why it is leaking. I told them I use it everyday and I have not had a leak in it because there is always fluid and I have never had fluid under my car. When I walked to my car, the fluid was steadily dripping out of the corner of my bumper. I asked to speak with the manager Justin and he had left for the day. This was on a Friday. I told the guys at the counter it was not brought in with a leak and maybe their tech overfilled it, but if it continues to drip I have a major issue with it. They told me they would have their manager reach out Monday to check on me. The dripping stopped a couple hours later and I thought nothing else about it. Monday rolled around and the manager never reached out and I have not heard from this shop since. Now, it's time for my next oil change and I called to schedule and they tell me they will no longer service any my vehicles. LOL If you want to get scammed when your cars need repairs and treated like you're an idiot when you question why their estimates don't add up, this is the place to go. Thank you Mike's Automotive for discontinuing our business together. I'm sorry I don't fit your business model where you take advantage of your customers and get away with it.

They fixed my baby faster than I had hoped and did a wonderfully job. The rates were good and the…read morestaff was so kind. I will definitely be back if any more repairs are needed.

Very professional, knowledgeable and friendly. My check engine light came on when I was driving to…read morework. I turned around and looked online for a auto shop close to me and Brant Jones came up. I drove there and explained my issue. The looked at my truck, explained what the issue was, how long it would take and how much it would cost. The fixed it promptly and it runs great. I would highly recommend this shop. David, the manager, is awesome!

My first experience here was amazing. The employees were friendly and focused on customer service…read more I have always used a Subaru dealership to service and repair my 2015 Forester, and the difference between the dealership and Autofix MJ is night and day. My repair was on time and the cost was significantly lower based on a similar dealership repair last year. I recommend Autofix MJ and will definitely use them again.

Amazing 10/10 service. Knowledgeable and went above and beyond to work with me during my cars…read morerepair from getting me a loaner vehicle to explaining what was wrong with the vehicle. Very refreshing compared to the other shops I been to.