No stars! Im an old retired GM Mechanic. You can't BS me about any kind of repair especially the light trucks. On Nov 19 as scheduled I brought my 2021 Trail Boss with a check engine light on for service. On December 13 I finally got the truck back. Only lacking 2 days being a Month! The truck has 23104 miles on it now and am crossing my fingers I don't need anything else other than an oil change! Terribly disappointed with the way I was treated by the employees of Payne Chevrolet they have lost my trust. Have purchased many new vehicles in my 75 plus years and not once have I ever experienced such issues like this! Kenneth Lyles-Springfield Tennessee read more

Purchased a vehicle from them, fell for the "lifetime power train warranty" however when I needed to use it it couldn't be honored based on a technicality. Engine oil had to be changed every 5k miles instead of going by General Motors service guide. So they did not handle a transmission failure over an engine oil change. Furthermore, while working through this issue I was talked to as if I'm a child by their finance manager who told me how thankful I should be that they're willing to even consider paying for any part of this repair and how I need to be more responsible, this and that. Using condescending phrases and tone to make me feel as if I owe her and that I'm clearly irresponsible and she needs to educate me on how to handle myself. Basically scolding me and teaching me a lesson, as a 38 year old successful and professional man with a resume that would make her embarrassed had she known exactly who I am and what I do. I was completely disrespected and frankly I'm embarrassed for her and the business she represents. I called the general manager afterward and explained the situation to him, he assured me he'd take care of it. When I went there in person I attempted to have a professional conversation about my experience with said person, who immediately started yelling to get out of her office and started yelling for help. Saying she didn't say anything cross to me and she doesn't have to put up with me (Clearly she had not been spoken to about this by the manager as previously mentioned). While maintaining my position and composure, I waited for her and whoever she felt like she needed to return and continued to explain how I am a customer and I'm not satisfied with my experience and that I am absolutely within my rights to have this conversation with them or anyone they feel needs to be involved. I explained I'm calm and professional, and I don't have to be dismissed just because this person doesn't think she had to own her shortcomings. In conclusion, My experience was extremely disappointing and I can't suggest anyone do business with them. It's unfortunate that people must fight for basic respect as a paying customer. read more

We were headed out to Florida and my mom's friend dropped his oil cap down into the engine. It was a fairly new car and none of the part stores had a replacement cap. The service department put his car on a rack and found the oil cap! Crises diverted!!! Thank you to Payne Chevrolet read more

Long story short. I took my car there for bumper repair and they proceeded to take the photos of the entire car with an estimate of repair. I agreed and left the car for repair. Couple weeks goes by to pick it up. Upon inspection of the vehicle, they repaired the damaged area but took a HUGE chunk of clearcoat off of my vehicle in another location of the previous damage. When i brought it to their attention with evidence of before and after photos they refused to take responsibility and refused to repair without payment. Needless to say, i dropped my insurance company for their suggestion of this shop and will not do business or recommend payne chevrolet to anyone. read more

My only key to my Chevy Cruze broke this morning and I called a dealer in Nashville who told me I would need to pay to have the car towed to their dealership. I called Payne and their parts department was extremely helpful. Tommy told me that I didn't need to tow my car if I had the transmitter with the metal key. When I arrived, Rick Gentry told me how to program the new transmitter since I didn't have my car on site, but then decided he would stop by my house later tonight to program the new transmitter since he lives in my town. I will be taking my car to Payne for future repair needs because of the incredible service and "can do" attitude of their employees. read more

Terrible customer service - I had to call to get updates on my car. No one ever reached out to me. Then the team member handling my car forgot to have the headlights replaced until the day I was coming to get my car - and only because I specifically asked if it was done before I drove over to pick up it up. (Btw, all this last minute rushing to have my car ready was ridiculous considering my car had been sitting there, untouched, for over a week while they waited for a rocker panel to come in). The best part was discovering that my turn signal doesn't work now. So I have to bring my car back. Again. The body shop is deplorable. I will never recommend them to anyone nor will I bring my car back to Payne for any service. read more

Very pleased with this dealership. I traded in my 11' Ford fusion and was given a great deal. I purchased my first new car through the dealership and was impressed by the efficiency of obtaining the vehicle from another state from Saturday and having it waiting on Monday for me clean as a whistle after work. They assisted me in setting up on star and the bluetooth connectivity and had great follow up after a week! read more

My wife and I purchased a used Chevy Colorado from Payne. Ever aspect of the buying experience was great. We got a fantastic price and enjoyed working with the knowledgeable sales people. No pressure, just good communication and a good deal. Since our purchase we've used the service department and they've also been great, very responsive and fairly priced. read more

The service department at Payne Chevrolet is excellent. Service manager Rick Gentry is one of the best I have encountered!

I have bought several cars from Payne, and Brad Litchford is a truly caring sales associate. I never feel pressured, and he only gives me the facts. I would recommend visiting Payne and Brad if you are interested in buying a car or truck. read more