Great deal and no-pressure sales! Drove from West Nashville and was definitely worth the drive. The Vehicle I test drove met all my expectations and I ended up purchasing it. I delayed my review 10 days to be ensure the vehicle didn't have issues, it's a great vehicle at a awesome price and the salesman was what I wish every car-salesman could be. Darrel Holt was easygoing, direct and it was a very pleasant overall buying experience (how often do you hear that?). Very happy with the vehicle and the buying experience. I will definitely go back to 231 for my next vehicle purchase. read more

**$82,000 Mercedes Purchased Sight Unseen -- Undisclosed Damage and Zero Accountability** I purchased a 2024 Mercedes-Benz AMG GLE 63 S Coupe from 231 Car Sales in Lebanon, Tennessee, for $82,000. As an out-of-state customer in California, I relied on the dealership's photographs, advertisement, and verbal representations regarding the vehicle's condition. My salesperson, Matt, specifically described the Mercedes as "flawless" over the phone. Unfortunately, upon receiving the vehicle, I discovered multiple cosmetic defects, including damage to the driver's rear quarter-panel area and raised dents on the rear bumper. None of these defects had been disclosed to me before purchase. What makes this particularly frustrating is that the vehicle transporter's photographs, taken during pickup in Tennessee before loading, show the damage was already present. I contacted the dealership, sent photographs, and, at their request, obtained a professional repair estimate of approximately $5,000. Rather than offering a reasonable resolution, Nikki informed me that 231 Car Sales would not cover any portion of the repairs. She suggested that I should have requested a walkaround video and that buying the vehicle sight unseen was my responsibility. I also arranged a pre-purchase inspection at Mercedes-Benz Nashville, but a mechanical inspection is not a substitute for a comprehensive cosmetic evaluation of every body panel. My issue isn't that a used vehicle had imperfections. My issue is that the car was specifically described to me as flawless, the damage wasn't disclosed, and the dealership refused to take any responsibility after I brought it to their attention. I've since pursued formal consumer complaints through the appropriate Tennessee state agencies. For anyone considering buying from 231 Car Sales, especially from out of state, my advice is to get every representation regarding the vehicle's condition in writing and arrange a detailed independent cosmetic inspection. An expensive lesson in why transparency and customer service matter. read more

Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as your personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did. read more

Bought a 2012 highlander on 11/20/2023, Larry my salesman, told me this vehicle had no mechanical problems and was an amazing right. I was only able to test drive it once. No problems what so ever. 5 days after purchase, my torque convertor starts shuddering hard, which means this was a previous issue before I got the car and it's going out. Then, 7 days after the convertor starts going out, my alternator goes out. I had the car less than TWO WEEKS (I've had the car 16 days so far 12/18/2023) when these issues arose. I texted Larry to ask if an inspection was done on it since he had already told me they do. Other than him acting like he didn't know who was texting him, he told me the ONLY inspection they do is a safety inspection. Know what a safety inspection is? "Headlight check to ensure appropriate operation, no broken lenses or lamps, lights are the correct shade, are identical, and turn signals are operable". So I could have pulled off that lot with my family, had catastrophic engine failure on the interstate and been in an accident. I'm already almost up to $1000 in repairs because some salesman wasn't honest and wanted a sale. How these people live with themselves is beyond me. My advise is to stay away from this dealership if you don't want to be screwed over. As a matter of fact, I wonder if anyone has contacted the Bureau of Consumer Protection? read more

231 Car Sales - Car Dealers Near Me - Lebanon, Tennessee

Excellent customer service. If you are looking for a quality used car and people that will WOW you, get to 231 Car Sales!

This establishment does not release titles in timely manner. purchased a vehicle in May and still have yet received the title.

You can say call you to try to make things right. Not sure how you would do that. You all already wasted my time once so think I shouldn't let you do it again. Not to mention you all have my cell number and no one has reached out to me. But make a post trying to make it look better on your part. read more

231 Car Sales - Review - Car Dealers Near Me - Lebanon, Tennessee

Do not recommend!! Two months after buying the transmission needs to be replaced. I understand it's a used car and things happen, but when we talked to them about it the salesman admitted they don't even inspect the cars before they go on the lot. read more

There comes a time when you just HAVE to get a 'new-to-you' car and that time had arrived. A friend sent us a link to a vehicle at 231 Car Sales in Lebanon and we dashed off to go see it. I was disappointed not to see the car on the lot however, and at first, my heart sunk. But the gentleman came out to help and when I told him the car I was looking for, he said he had been using it! He said he and his wife have had THREE of them because they love it so much! Wow - now THAT'S a testimony/review alright! We took it for a drive, and I was sold. The transaction was smooth and painless; pleasant and professional. They even do much of their financial aspect of business with the same folks we do, so that made it even easier. I felt the price was right, service was great - so far, so good! I would definitely recommend them to you for your next vehicle purchase. read more

The sales team was very friendly and did not put me into a pressure situation where I felt like I had to buy something today. They made me feel like they wanted me to find the best fit in my lifestyle and budget. Even with my long list of questions, they worked with me, answered everything, and the whole process went surprisingly quick. I've already recommended 231 Car Sales to my family and friends, but wanted others to know how great they were too. read more

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Quality selection plus no pressure sales equals an outstanding experience. Dustin followed up on our internet inquiry almost immediately, even on a Friday night. We were treated with the utmost respect and hospitality and I noticed that was consistent with every customer that walked in while we were there. LP, the owner came to greet us, the business/finance manager was fast, clear and super professional and Dustin, our sales rep made a recommendation for direct financing that cost them several hundred on the deal but saved us. I would highly recommend this group to anyone wanting to find an easy way to buy a quality used car. read more

It first place my husband went to look for car then when to boro. He came back there brought his car there because they now there car and has great hospitality and treat u like family not like a customer read more

Test drove a car on Monday went in to sit down to talk about buying the car with Tommy and he pretty much told me I was too upside down in my loan on my current vehicle and that I would have to put down $10,000 to finance the car I was looking at. what he said was true but how he came across was he really didn't wanna spend time with me about talking about selling me the car so I left. I like the car so much I called him back on Tuesday and started the process on buying the vehicle and pretty much had everything done I thought. However they needed a lot of paperwork and proof of income and I do understand that's part of the process however by Wednesday I was told if I do not have another piece of paperwork into them that I would have to put down a deposit because they cannot continue to hold a car for me. Again, I felt as if they did not want to sell the car to me for whatever reason. I was ready to close the sale but after feeling like a person that was being a bother instead of the consumer I chose to take my business elsewhere. After going to another dealership, I drove home the vehicle that I have been looking for the same day. I have been in sales for majority of my life and all I have to say about this is don't judge a book by its cover, because I felt that I was judged, I don't know if it was because I am female or my credit score was not what they thought it should be or my trade-in was not as good as they thought it should be I really don't know will not ever do business with them. Enclosing closing I just want to say I got $2000 more for my trade-in at another dealership and they would not budge on my trade-in at all. read more

Ryan and the staff did a nice job accommodating us, answering questions and making us feel relaxed. Good selection of vehicles and they make it so easy with the pricing advertised on the windshields along with the CarFax ready to look over. Nothing to hide and a willingness to care about our experience. Highly recommend this dealership. read more

We have now purchased 3 vehicles from Mr. Moore and his staff at 231 car sales and have NEVER had a bad experience!!! Every vehicle was quality with no issues and served my family well. The owner and his salesman treat us like family and go above and beyond to find you the car that fits your budget and your needs. The owner even wrote an extended one year powertrain warranty at no extra charge for my peace of mind!!!! Doesnt get better than that!! Love you guys. Stephanie Coffee read more

I purchased a 2002 hyundai santa fe from 231 auto sales in Lebanon in February of this year. Granted, the vehicle had high mileage (186,000 or so) so I expected to have some problems and minor repairs needed. This was the firs time I had ever bought a vehicle (and I told that to the dealer). The asking price for this car as $6000 (i learned later that this was WAAY more than kelley blue book value) and the dealer agreed to give me a "great deal" of $4500 cash. It was a little much in my mind because I was originally planning on paying $2500 for something that I then would have to put $2000 into. I told the dealer of my fear of having to put money into it and he assured me that that wouldn't happen with this car. Paper work gets signed and everything's hunky dorey for a week. then the problems start. First week, the radiator goes out, then the spark plugs and ignition coils. once I get those things replaced (after two weeks or so) the car starts having lunging problems, turn out its the crankshaft position sensor. then after I save up enough money to get that fixed, I find out that the motor mounts both front and back need to be replaced as well as the Cadillac converter. overall, this dealership has sold me a lemon, and I believe they were aware of this fact when they sold it to me (it was priced high to trick a newbie into thinking they were getting a good deal). I may have been a sucker, but I will do my best to make sure everyone knows what dishonest crooks work at this place. Car was work $2500 at best and because I knew nothing about cars, they took advantage of me. Also, when I called about the issues, the guy told me to take it to THEIR MECHANIC, of course I would have to pay for the repairs, which means they are just selling lemons to people and charging them to fix them. All in all dishonest and crooked people here. My recommendation, STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN. read more

My husband recently bought a truck through them and we were treated with nothing but respect from everyone within the dealership. As someone stated they sell cars as is but it's clearly typed in big bold letters on the paper slotted in the window, sorry if you missed that. We had previously worked our finances out through the bank and Dustin made it super easy. We went to check out the truck, decided we wanted it so they put it aside for us. We live over an hour away so he then did all the paperwork through fax and email allowing us to come the next day sign a few papers and drove off the lot within the hour. It was one of the best if not the best and smoothest car buying process we've done. B.Smith read more

I was looking for a used car for my son and found what I thought was good deal on their "bargain" lot. The car was older and higher mileage but very clean and it appeared to run and drive well during the test drive. Inspecting under the hood, I didn't see any red flags that would indicate an issue. It seemed perfect for a 16 year old's first car so we closed the deal and drove it home. Later that same day, I noticed oil spots on my drive way. I opened the hood and still didn't see anything so I jacked the car up and crawled underneath. That is when my heart sank. There was oil on the back side of the engine block. Not even having had possession of the car for a few hours, I called the salesman, Dustin, and explained what was going on. All I got was "sorry, it was sold as is" and that I could bring it to their shop but the I'd have to pay for any repairs. Now, I realize this was a used, higher mileage car (144,000 miles) and it was sold as is, but I trusted that buying from and established local dealer would give some security in that the car would have been inspected and any major mechanical problems would have been identified and fixed before it was put on the lot for sale. At the very least, I expected any issues that might be present would be disclosed before purchase. Well, I was wrong. Long story short, I was sold a car with a leaking head gasket and I'm stuck with a $1100 repair after paying NADA value for the vehicle. If you do decide to purchase a car from this place, take the time and have it thoroughly inspected by a trust worthy mechanic before putting down the money and signing anything. My mistake was taking the word of a local used car salesman that I was buying a solid vehicle. read more