My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.

Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as…read moreyour personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did.

An amazing experience buying our son a car. Patrick and the manager went out of their way to help…read moreus find the perfect car and price! Very respectful of our time and budget.

I've given this dealership more than enough chances, and every visit has been a reminder of why I…read moreshould have stopped going after the first one. Their staff consistently shows a lack of competence, and the sales manager was outright rude and dismissive. It's honestly shocking how disorganized and slow their entire process is. On the service side, they even caused damage to one of my vehicles that later had to be repaired -- something that should never happen. I tried again with a different vehicle for a completely unrelated issue, hoping it was just a one-off, but the same level of incompetence showed up all over again. The sales team doesn't seem to understand the order of their own process, and everything requires multiple follow-ups just to get basic information. After several interactions, it's clear this dealership has major systemic issues. I highly recommend avoiding this place altogether. Save yourself the frustration and take the extra drive to another Chevy dealership that actually knows what it's doing.

I'm beyond frustrated and incredibly disappointed with the level of service I've received…read more I brought my vehicle in because it displayed a persistent error message on the infotainment screen stating it needed to be serviced and brought to the dealer. This isn't just cosmetic--the vehicle is currently unable to receive critical OTA updates, including important safety updates, because the download and install process is stuck and requires a reset by the dealer to restart. I specifically requested to speak with the technician so I could show them the issue and the error message directly. I was told that wasn't possible. I then provided a clear photo of the error message. Despite this, when I picked the car up, the message was still on the screen--unchanged. Nothing had been fixed. When I immediately pointed this out to the service team, I was casually told to just drive the vehicle and the message would go away. That's not a solution--that's dismissive. It's been three days and a few hundred miles later, and the same error continues to appear, exactly as before. This tells me one thing: the issue was never actually addressed, and yet you handed the car back to me as if it were resolved. That's unacceptable. I brought the car in for a known and documented problem that is affecting system functionality, and you knowingly returned it to me in the exact same broken state. This is a complete failure of service, communication, and accountability--and it needs to be rectified immediately.

Got my first classic car from Flynn last year. A baby blue 65 Thunderbird! He gave me a great price…read moreon it and its in great shape for the year and what I paid for it. He didnt try to hide any problems with the car, was very honest about everything to the best of his knowledge. I have sent people to him, Ive kept in touch with Flynn and will go back there when I finish the restoration (or maybe before if he gets another classic I like).

I used there services to install new tires 2 years ago and they were professional, fast and high…read morequality service providers. Would be visiting soon as it's time to put new tires on my car.

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

Purchased a 2025 Ranger in May 2025 and was promised 3 free oil changes. Bates Ford scheduled my…read morefirst oil change for the end of August. Since I don't drive the truck much, I canceled the service and was told I can reschedule for a later date. I recently went in for my first oil change and was told I don't have the 3 free oil changes. Buyer beware of sales promises. Their word means nothing, and unfortunately, I thought it was documented, but it wasn't. Won't recommend purchasing a vehicle from them. On a positive note, the service group seems reputable.

Pretty good car lot, had some minor issues a bit after getting the car and they fixed it for no…read morecost, Zack was also really friendly

Most unprofessional people I've ever had to deal with in my life. Especially Zack, bought a car…read morefrom him and he never once reached out after the sale. Car broke down 2 weeks after purchase and didn't receive plates for nearly 2 months after being lied to multiple times about them being on the way. Told Zack and he said they can't do anything about it and didn't offer any type of help. If you are looking for a used vehicle. AVOID CHAMPS AUTO