I dropped off my car at 0900 to have one tire fixed, it had a screw in the middle of the tire. The…read morerepair was completed by 1140 at no charge. The service was very thorough and courteous. I also appreciated the Christian radio station selection. I highly recommend the Lebanon Discount tire location.

Extremely long wait times with misleading tracking. I arrived at 12:00 PM, yet the text update they…read moresent showed my arrival time as 12:52 PM. When I questioned it, I showed proof that their own system sent my "arrival" text at 12:03 PM. This feels intentionally manipulated to make their wait times look better than they actually are -- they were off by nearly 50 minutes. Additionally, the sales approach was very aggressive. I understand upselling is part of the job, but the forceful tone made the experience uncomfortable and honestly made me less inclined to purchase anything extra. Lack of transparency, excessive waiting, and high-pressure sales made this a poor experience.

Two flat tires on our 31 foot motor coach. We limped into Pugh's and "We're sorry, but we can't…read morework you in until after lunch". OMG! We were thrilled with that! Fixed one and ordered one which they mounted the next morning and we were on our way. Pugh's is a busy place so you know people trust them. Done right, good price and they communicate very well.

This place used to be good except when they dirty up the interior of your car when in for an oil…read morechange, greasy hand prints on the visor, the center console, inside of the door, happened on 2 separate visits, ridiculous. Also the young woman now at the desk doesn't understand customer service, wrong personality. Perhaps it's the owner's daughter but even that wouldn't be a good excuse if you're trying to run a quality business. I'm taking my business elsewhere so should you

Mr. Cruz saved the day! Two trailer tires blew and they were there in 45 minutes with a new tire…read moreand got everything on super quick. Cash or Zelle accepted. Very fair price!

From the owner: We are a small family owned business. Our business specializes in taking care of our customers. We…read morehave 24 hour roadside service for semi’s, RVs and buses. We sell good used tires recapped tires and new tires. Give us a call and see if we can help you with your tire needs. Have a blessed day.

Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

I had to screws in my tire and they removed them without issues. They were quick and very…read moretransparent. I'd highly recommend coming back for great service for price.

My husband and I have been coming here for over a year for all our car service and repairs and…read moreCharlie's never disappoints! They remembered us after our very first visit, and are always friendly. In fact, we moved 45 minutes away, but continue to make the drive out whenever we need our cars serviced. Charlie's is always efficient and honest with what they recommend, and their prices are very fair. I trust them with any and all car-related needs and highly recommend their services!

This place is so convenient and helpful. I went and had my car serviced and oil change done. I…read morewas met with a wonderful welcoming. The gentleman went over with me what my car needed. The price was incredibly reasonable, which nowadays is so important to me. They serviced my car in record time. I truly appreciated the service and the interaction with employees. I highly recommend this place.

I have been going here for a few years and the oil changes were pretty straightforward. On 9/25 I…read morewent in for an oil change and wanted to use the 49 dollar high mileage promotion. My car takes 7 quarts of oil. Knowing this I expected the price would plus the additional quarts. Sad to say my oil change ended up being $109.00. The tech who I have sympathy for had no explanation and as soon as he gave me my price braced himself as he knew I would not be happy. The promotion is false advertising even with the disclaimer of 5 quarts. Additional quarts are 8-10 dollars for the same Oil that express oil change uses. I expected to pay for the additional quarts but not another 50 bucks. The tech lacked knowledge and could not give me a good reason on why the oil change was so high. I could tell this is a discussion he has had several times with other customers and that is a fundamental issue with your promotions to drive traffic to your centers. I feel ripped off and the promotions and they put their technicians in bad situations as the promotion is false. Needless to say I will be taking my money somewhere else in the future.

Great, professional service. On time, courteous and helpful with information on have to properly…read morecare for your window tinting once you leave the lot. I feel like I am in a new car all over again

Great job on the lift and very reasonable. Would absolutely come back to them for anything!read more

So I got completely screwed with my appointment at a competitor's shop which led me to being a…read morewalk-in over here in the early a.m. , just needed to get the new tires I already had w me installed. Shawn was kind enough to just double check the stickers were still on and date of tires are good, and told me they'd squeeze me in. I did have to pay a bit more for their install cost vs another shop but it's well worth it to me considering the excellent customer service I got from every aspect including calling in, stopping by and my couple hours hanging out inside with other customers. Brenton and Shawn are very friendly and clearly know how to provide great customer service. I have a Tire Discounters much closer to my house but I've been there and I will most definitely drive further to visit this Mt Juliet location instead. Thanks fellas!

BUYER BEWARE when dealing with the Mt. Juliet Tire Discounters location. I don't typically write…read morereviews, but in this case I believe the public should be aware of what they may get at this location. We bought tires for my mother-in-law's van at another Tire Discounters location a while back. I took it in today for a "free" tire balance and rotation as well as an oil change. I told Chris, the manager, it had a vibration at 65-70 miles per hour, so the tires definitely needed balancing. As for the oil change, shame on me for not asking how much it would cost beforehand. When the work was finished, they charged $143 for the oil change! When I complained about the cost, Chris' response was "well you would pay more than that at the dealer". I have no idea if that's true, but I've never paid this much for an oil change, but again, I guess I should have asked how much it would be beforehand. I left the store feeling like I was totally ripped off, but I thought at least I got the tire balancing/ vibration issue taken care of....NOT! Once I got onto the interstate and up to speed, the van still had the same vibration it had when I took it in. Honestly, I don't even know if they did a tire balance and rotation even though the invoice says they did. Needless to say, I will never use this Tire Discounters location again. They overcharge and their work is suspect! If you need tires or any basic service, such as an oil change, find a trustworthy local shop, not a corporate chain looking to rip people off!

The staff was super friendly. They must have had 15 people working there. I had a nail in the…read moretire and patched it in less than 30 minutes on a Saturday. Over a year ago I went to a different tire place and they said I needed a new tire but Discount Tire was able to fix it and I never had any problems with it so I went back with this flat. When it is time for new tires I will go back there.

My tires had a lifetime warranty, they replaced a couple of them over the years too…read more Comfortable waiting area and pretty speedy replacements, great customer service. Thank you Discount Tire.

Great service. Highly recommend! I went in for a shield that was hanging and they took care of it…read moreand did a good job. Will be back!

I had an appointment for Monday. Came in at the time it was set for and they said there was no…read moreappointment set for my car even so I had the email they sent me. So I made the appointment again in person for Wednesday at 11am came in a little bit early just in case they could work on my car just to fix a flat. After an hour n a half my car still wasn't worked on and I asked the front desk woman and she just said "oohhh ok" printed out my paper work and handed to someone else to work on it right away. So now 2 hours later still waiting. Front desk had 3 people just laughed and joking around and never made sure the work was done.