I am a busy woman. I mean busy. I contacted 9 Hyundai dealerships. I was working closely with 3 of…read morethem. I literally had an hour and a half to purchase a vehicle. I drove an hour and a half to one on my only day off in two weeks, who had run my credit and knew exactly what I wanted. I came to buy a car unseen. It was scheduled to arrive the first week of Sept. But the salesperson never gave me numbers (payment & interest rate) and tried to put me in a vehicle they already had. Considering my time crunch, it wasn't a good idea. He kept saying "it takes 3 hours to buy a car". This process felt more like a break up from an abusive person than buying a new car. So I left without purchasing anything. Two days later Wilson county motors called to say they just got the car I wanted in. (I was on their list). I explained my troubles before and asked if they could accommodate a busy person. Absolutely! They ran my credit, prepared my car, took a down payment on the phone and made me an appt for two days later to finish up. They had me in and out in less than an hour! I think all car buying should be this easy. Some times we just need people to listen. I should also add that the other two dealerships had marked the car up $8000-$10,000 more than Wilson county motors. We will be back and refer all of our friends! Everyone was wonderful ! Tom (the finance specialist), Internet specialist, and Bobby our sales person!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

Got my first classic car from Flynn last year. A baby blue 65 Thunderbird! He gave me a great price…read moreon it and its in great shape for the year and what I paid for it. He didnt try to hide any problems with the car, was very honest about everything to the best of his knowledge. I have sent people to him, Ive kept in touch with Flynn and will go back there when I finish the restoration (or maybe before if he gets another classic I like).

Purchased my GMC from here 3 years ago and had a great experience ever since. Had zero issues with…read moreit until recently and thank goodness it was still covered under warranty and a quick turnaround. Service department has always been kind and courteous. Thanks and see you soon for my next oil change!

We bought my car here in 2023. The initial experience was great. However, it has since then gone…read moredownhill very quickly. We've only ever serviced my car at this dealership. Since we bought my car, we've had numerous issues that they have not been able to fix. They've even caused new issues themselves while working on my car that were not previously there (that they admitted to). I was out a car for 3 days for their mistake and they never bothered to offer to pay for a rental car. As of today, I just found out my transmission went out. This is the third time I had brought it in in the last month telling them something was wrong with it. They were not helpful in the slightest and were less than proactive about trying to fix the issue. Mike in service was incredibly condescending and rude, and I ended up leaving in tears. I knew something was wrong with my car, and he treated me like I was stupid and had me leave without even taking one look at it. It got to the point where I did not feel safe driving my car before they finally told me that I needed a new transmission. Time and time again we have had problems and they will say they're sorry, but not back it up with any kind of action. I am incredibly disappointed in the service they have provided and will not be purchasing my next car from them. We are very loyal Chevy buyers because my father-in-law worked at GM for decades, but we will be finding a new Chevy dealership to purchase our next car from. I expect so much better. You would think they would want to take care of loyal costumers, but it's quite the opposite. I'm still waiting on a manager to call me back from last week...

Great deal and no-pressure sales!…read more Drove from West Nashville and was definitely worth the drive. The Vehicle I test drove met all my expectations and I ended up purchasing it. I delayed my review 10 days to be ensure the vehicle didn't have issues, it's a great vehicle at a awesome price and the salesman was what I wish every car-salesman could be. Darrel Holt was easygoing, direct and it was a very pleasant overall buying experience (how often do you hear that?). Very happy with the vehicle and the buying experience. I will definitely go back to 231 for my next vehicle purchase.

**$82,000 Mercedes Purchased Sight Unseen -- Undisclosed Damage and Zero Accountability**…read more I purchased a 2024 Mercedes-Benz AMG GLE 63 S Coupe from 231 Car Sales in Lebanon, Tennessee, for $82,000. As an out-of-state customer in California, I relied on the dealership's photographs, advertisement, and verbal representations regarding the vehicle's condition. My salesperson, Matt, specifically described the Mercedes as "flawless" over the phone. Unfortunately, upon receiving the vehicle, I discovered multiple cosmetic defects, including damage to the driver's rear quarter-panel area and raised dents on the rear bumper. None of these defects had been disclosed to me before purchase. What makes this particularly frustrating is that the vehicle transporter's photographs, taken during pickup in Tennessee before loading, show the damage was already present. I contacted the dealership, sent photographs, and, at their request, obtained a professional repair estimate of approximately $5,000. Rather than offering a reasonable resolution, Nikki informed me that 231 Car Sales would not cover any portion of the repairs. She suggested that I should have requested a walkaround video and that buying the vehicle sight unseen was my responsibility. I also arranged a pre-purchase inspection at Mercedes-Benz Nashville, but a mechanical inspection is not a substitute for a comprehensive cosmetic evaluation of every body panel. My issue isn't that a used vehicle had imperfections. My issue is that the car was specifically described to me as flawless, the damage wasn't disclosed, and the dealership refused to take any responsibility after I brought it to their attention. I've since pursued formal consumer complaints through the appropriate Tennessee state agencies. For anyone considering buying from 231 Car Sales, especially from out of state, my advice is to get every representation regarding the vehicle's condition in writing and arrange a detailed independent cosmetic inspection. An expensive lesson in why transparency and customer service matter.

This business is amazing. The value is honest, and they are good people. Great cars. Not sleazy…read moreslimeballs.

From the owner: Quality Automobiles, Ford trucks,Mustangs,Chevy impalas, Ford Focus, 4WD trucks & Service since…read more1988. We buy clean cars. We Finance * Buy Here * Pay Here. Visit us today!

Select Automotive, Lebanon, TN was a great experience. Chris Fite, the owner and his assistant Lisa…read morewere a pleasure to work with. Select Automotive had the exact vehicle that I was looking for. Although the trip to purchase this Camry was several hundred miles round trip, Chris made it worth my while by his treatment and professionalism. Thank you so much.

I can't say enough about the outstanding service that I received from Select Auto. I had been…read morelooking for a good used VW on the Cargurus site for 6 months. I'd looked close to my home in south Indianapolis and between 200 and 250 miles from there. I had been beaten by others to dealerships, had seen and driven lots of so-so to not so good cars. Mr. Chris Fite responded to my request for information immediately. He was very willing to help me, a stranger, a very far distance from him and his business. I now own a beautiful used VW, due to his kindness and willingness to accommodate my difficult situation. He's a wonderful man. If I ever need another vehicle, of any kind, I'll be contacting him.

First thing you have to remember is this is a car dealer that prefers to make his money at…read moreAuctions. He and his associate were very friendly and we made the cash deal that day, were in and out in no time and bought a car for thousands less than the other car dealers we searched. The car is a good used car and we were not promised anything above what we received. I liked them and the treatment we received.

Great place. The Truck I wanted was sold but they took care of it. Recommended to anyone looking…read morefor an automobile. They will find what you need.

I completely disagree with any negative comments or reviews against this business. I am a young…read morebuyer and me and my experienced family went to check my new and current car out at this dealership. They were VERY respectful and stood behind every word that came out of their mouth, not to mention going out of their way to answer me on non staffed hours, very honest good people work at this facility. I was not pushed what so ever to make a deal and felt like I have ample information provided along with any services that I might've needed. I would recommended Sean specifically, but any of the workers can accommodate your needs. Sean is the bomb and no one can Change my mind! He is not undermining or malicious with his sales what so ever. If you don't wanna get screwed over I suggest you give them a shot because they can suit just about any need that you think you might have! Thanks guys!! Love my new ride

The buying experience was great. Unfortunately, I realized my truck had a brake vibration over the…read morenext few days. (This vibration is identified on the NHTSA website)Shame on me for not completing research. Yet, I am pleased with the truck. So, I took it back and ran into the salesman. His reply, as well as the sales manager, after being told of the issue was "didn't you test drive it?" Of course I did. However, I didn't drive it like I own it, or stole it. I was raised better than that. This comment came across negative to say the least. I perceived this as being told it is your problem now. Poor word choice. In the end the sales manager looked at me and said what I wanted to hear, we will take care of you. That is all I wanted to hear a few days after I had purchased the truck. The customer service advisors, upon first exposure, were/are less than stellar and have little understanding of customer service. The younger man became the go to guy. The other threw his hands up in mockery both times I attempted to communicate with him. Another one responded as a stand off quick defense. Which is very concerning as I want to build a lasting business relationship with a non corporate dealership. The quality of the repair seems be correct. And, in the end all was pleasantly worked out. To say least, this business relationship is off to a salvageable bumpy start. I think we are well on our way to continued business.

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

I dropped off my car at 0900 to have one tire fixed, it had a screw in the middle of the tire. The…read morerepair was completed by 1140 at no charge. The service was very thorough and courteous. I also appreciated the Christian radio station selection. I highly recommend the Lebanon Discount tire location.

Extremely long wait times with misleading tracking. I arrived at 12:00 PM, yet the text update they…read moresent showed my arrival time as 12:52 PM. When I questioned it, I showed proof that their own system sent my "arrival" text at 12:03 PM. This feels intentionally manipulated to make their wait times look better than they actually are -- they were off by nearly 50 minutes. Additionally, the sales approach was very aggressive. I understand upselling is part of the job, but the forceful tone made the experience uncomfortable and honestly made me less inclined to purchase anything extra. Lack of transparency, excessive waiting, and high-pressure sales made this a poor experience.