Extremely long wait times with misleading tracking. I arrived at 12:00 PM, yet the text update they…read moresent showed my arrival time as 12:52 PM. When I questioned it, I showed proof that their own system sent my "arrival" text at 12:03 PM. This feels intentionally manipulated to make their wait times look better than they actually are -- they were off by nearly 50 minutes. Additionally, the sales approach was very aggressive. I understand upselling is part of the job, but the forceful tone made the experience uncomfortable and honestly made me less inclined to purchase anything extra. Lack of transparency, excessive waiting, and high-pressure sales made this a poor experience.

I want to thank Ryan for his outstanding service and sincere concern for the safety of my family…read moreand loved ones. We deeply value his assistance.

Last time I was in there, I had my 2008 Infiniti EX35 in to fix a brake switch and they did fix…read morethat. I also had my transmission checked and when I called to check on it he said I needed my transmission replaced because it is a CVT. Transmission and I told him no it's not it's a 5 speed automatic and he said to call a place in LaVernge. I said don't bother. I picked it up after hours and the transmission shifts just fine and have had no other issues with it. They lost my trust and acted like they didn't even care.

Marcus at pughs was very helpful and knowledgeable. He communicated with me through the whole…read moreprocess on top of the best price I could obtain out of three shops. Honest , trustworthy , which I appreciate.

Mr. Cruz saved the day! Two trailer tires blew and they were there in 45 minutes with a new tire…read moreand got everything on super quick. Cash or Zelle accepted. Very fair price!

From the owner: We are a small family owned business. Our business specializes in taking care of our customers. We…read morehave 24 hour roadside service for semi’s, RVs and buses. We sell good used tires recapped tires and new tires. Give us a call and see if we can help you with your tire needs. Have a blessed day.

Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

Charlie's Tire Store is not only a great place to get new tires, it's also a great place to get…read moreyour oil changed. My car has been treated to both here. The staff are laid back, but they'll get you taken care of. They're not going to be as fast as the drive thru places, but I feel like I can trust them to take care of my car more so than I do any other place, but I never ahve to wait too terribly long. They also keep my service record on file and know when it's time to rotate my tires when I come in for my oil changes. Word of advice, if you have a foreign car (especially a Volkswagen), call the day before to let them know you're coming so that they'll make sure they have your oil filter in stock, otherwise it might add another 30 minutes to your wait.

please be aware of mike!! the younger manager!! we just got scammed by this guy and without a shame…read morehe made me pay $65+ each (260$) for mount and balance on a 20 inch tire. this is the most ridecules scamm i have ever encountered! i told him why are you over charing me and he replied withou shame saying " because it is a mercedes" + " we have been working on them for over an hour" i was there for less than 35 minutes in total. this is insane!! i have been coming here for over 2 years dealing with brayan the older manager which has been great doing business with!! i will never come back and i hope you realise one day that what you are doing is wrong, immoral and unethical!!

Took a tire in to have it fixed. Less than 3000 miles on it and the screw was well over an inch…read morefrom side. "To close to the sidewall to repair." Total fabrication took it to the next store where it was fixed with no issue. Wanted to sell me a tire is all it was. Rip off

This place is so convenient and helpful. I went and had my car serviced and oil change done. I…read morewas met with a wonderful welcoming. The gentleman went over with me what my car needed. The price was incredibly reasonable, which nowadays is so important to me. They serviced my car in record time. I truly appreciated the service and the interaction with employees. I highly recommend this place.

Great, professional service. On time, courteous and helpful with information on have to properly…read morecare for your window tinting once you leave the lot. I feel like I am in a new car all over again

Great job on the lift and very reasonable. Would absolutely come back to them for anything!read more

HORRIBLE customer experience. These people have no idea how to process a fleet car on the…read morepreferred vendor list. The guy then starts arguing with me how it's my fault he doesn't know what to do. Do yourself a favor and head to Discount Tire right down the street. Five times the business when I walked in the door and put me in line right away.

I want to give a good review, but the first time I met this store, I gave my name and info and was…read moregreeted with, "we won't be able to honor your tire warranty because you didn't get your tires rotated enough"...I wasn't even there about getting tires replaced and then they were too busy to let me stay. The next issue was after I had a different car and I went for my free oil change after buying 4 new top dollar tires and they said I needed a new battery for $400 and new brake PADS for $400, not roters, but pads! The girl was trying to show me this great deal they had for all of that to get done. I said No thank you, I'll buy my battery elsewhere if needed and get pads somewhere else too! Nubrakes ended up coming to my home and I got pads AND ROTERS for less than $300! Valvoline had a very nice coupon for Nubrakes, both of which I highly recommend! My next time there was for an oil change and to rotate and balance my tires. Thank our good Lord, my sister's car wouldn't start and when jumping her off, we raised the hood of my car only to find my engine fluid tank was BONE DRY and all my fluids were never filled, looked at, nothing! They had given me paper work saying they did it all! So, if you go to them, double- check their work, they knew I drive 25 miles to work and 25 miles back every single day, and didn't care that they let me leave believing all of it was checked and filled and ready to take on the interstate at high speed back and forth every day! When I called and let them know, it was like pulling teeth to get anyone to care! I explained that I put my trust in them to do the work, I paid them, I had paperwork saying the work was done, and I asked what would happen if my engine needed fluid and my tank was bone dry? He said they would not be able to add fluid without running tests to see if something was leaking, etc., I said well what would I have done if I'm on the side of the road running hot like that? He said, "oh, you could just fill it with engine fluid"...oh, so I can fill it, but he can't? I don't carry engine fluid with me, do you? He was talking out of both sides of his mouth and all I wanted was an apology and my money back of which he said, "oh no, we can't give your money back!"...of course they can't! But, I can warn all of you to double check the work, hold them accountable, sloppy work isn't okay and will not become my norm and it shouldn't be okay with you or their owner, or regional manager, or CEO! I am easy to please, just do the work I paid for, and if you screw up, admit it and apologize! If you want to keep business, make it right for people! You can give their money back, you can give them a coupon for a free oil change next time or a percentage off, or a sincere apology, and then wow them with good customer service and good quality work! Isn't that what you promise as your companies' motto? Maybe you don' t know it? HERE YOU GO: Here is your words, your motto, not mine! Tell it To Me Straight," reflecting their commitment to honest and transparent communication with customers. The company also emphasizes a "WOW" experience, which is a core part of its mission to deliver better-than-dealership service. The only "wow" I had was "wow, they can do that to someone, let them leave with no fluid and say they filled it and then not make it right, but have the customer run to Advance Auto and quickly fill their own tank with fluid so that they can safely go to work the next day, 25 miles away and back 25 miles with peace of mind? And guess what? My car now has a rattle noise on the right wheel...what is going on? Never did they say come back we will make it right, we are sorry, here is a coupon, NOTHING! That is not a good place to do business, how can I trust them anymore?

A very courteous service representative Nate came out and assessed our tires. We did the free…read morerotation and he did say we would be needing to think about getting some new ones soon. He actually showed my husband the tread wear number. The rotation service was free when we bought the tires

Went in via an appointment today for 4 tires and replacing my TPS in each wheel…read more Tires , Michelin LTX M/S 2's were in stock. Check in was fast and they hd my truck in within 10 mins of arrival. Less than 45 mins later, truck was finished with everything installed and ready to go. Definitely a great place to get what you want and or need and in a timely manner. Highly recommend this store and will definitely be back in the future! Thanks to them all for a job well done !

Took my car for alignment and other minor issues. I was told upfront that due to large number of…read morevehicles being serviced there would be wait time. So I dropped the car for diagnosis and heard back from them a couple hours later. They went ahead with the fixes as agreed and okayed on the call. There were some minor issue that were fixed and I wasn't charged for them. I would recommend this place for your regular car servicing.

Why schedule an appointment? You'll wait your turn regardless of how busy they are! Appointments…read moreare useless!