My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.

Great deal and no-pressure sales!…read more Drove from West Nashville and was definitely worth the drive. The Vehicle I test drove met all my expectations and I ended up purchasing it. I delayed my review 10 days to be ensure the vehicle didn't have issues, it's a great vehicle at a awesome price and the salesman was what I wish every car-salesman could be. Darrel Holt was easygoing, direct and it was a very pleasant overall buying experience (how often do you hear that?). Very happy with the vehicle and the buying experience. I will definitely go back to 231 for my next vehicle purchase.

Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as…read moreyour personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did.

I have three wonderful experiences with this dealership. In 2007 when I needed some advice…read moreconcerning purchasing a vehicle, I met Mitchel and he was extremely kind in advising me about my situation. I did not forget about his willingness to help, and his kindness. In 2016 when my Mom in Law needed a new vehicle, I recommended she go to Wilson Co Motors to take a look. (we live in Murfreesboro). My wife and I went with her, and I was impressed with the low pressure sales experience. Not personally having a car payment for the last several years has been great, but my wife and I were in a situation where we needed a newer, dependable vehicle. Don't get me wrong, both our 99 Silverado with 256,000 miles and our Equinox with 202,000 miles are still going strong! I contacted Wilson Co. Motors and spoke with Brandon, after a 2015 Certified Pre-Owned Traverse caught my eye. He answered many questions via text and phone. My family went the next day to look at this vehicle, and Austin was a great salesman. Certainly there was some negotiating that went on, but it was not this painful haggle over price like I had experienced years ago. I had also done my research and knew what I felt comfortable paying. Once we settled on a price, Belinda was great at explaining the different finance options. We remembered her from two years prior, when my mom in law purchased her car. Everyone we have dealt with at Wilson Co. Motors are kind, professional, and they provide a GREAT experience. I can not say enough good things about this company. I think the 92 years of business within the same family speaks volumes. My profession is a Customer Service Manager, and I can tell you that for every 1 compliment, there are 10 complaints no matter how good a company is, unfortunately. I would honestly drive past 10 dealerships to get to this one!

I've given this dealership more than enough chances, and every visit has been a reminder of why I…read moreshould have stopped going after the first one. Their staff consistently shows a lack of competence, and the sales manager was outright rude and dismissive. It's honestly shocking how disorganized and slow their entire process is. On the service side, they even caused damage to one of my vehicles that later had to be repaired -- something that should never happen. I tried again with a different vehicle for a completely unrelated issue, hoping it was just a one-off, but the same level of incompetence showed up all over again. The sales team doesn't seem to understand the order of their own process, and everything requires multiple follow-ups just to get basic information. After several interactions, it's clear this dealership has major systemic issues. I highly recommend avoiding this place altogether. Save yourself the frustration and take the extra drive to another Chevy dealership that actually knows what it's doing.

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

Purchased a 2025 Ranger in May 2025 and was promised 3 free oil changes. Bates Ford scheduled my…read morefirst oil change for the end of August. Since I don't drive the truck much, I canceled the service and was told I can reschedule for a later date. I recently went in for my first oil change and was told I don't have the 3 free oil changes. Buyer beware of sales promises. Their word means nothing, and unfortunately, I thought it was documented, but it wasn't. Won't recommend purchasing a vehicle from them. On a positive note, the service group seems reputable.

Got my first classic car from Flynn last year. A baby blue 65 Thunderbird! He gave me a great price…read moreon it and its in great shape for the year and what I paid for it. He didnt try to hide any problems with the car, was very honest about everything to the best of his knowledge. I have sent people to him, Ive kept in touch with Flynn and will go back there when I finish the restoration (or maybe before if he gets another classic I like).

Hands down best car buying experience! Great selection. It's…read morea little different with them not having all the vehicles on the lot, but still a great experience nevertheless

Defective Van; Refused to Honor Warranty…read more I purchased a 2015 Dodge ProMaster from Wholesale Inc for ~$31,116.76 on March 30, 2019. I was given a 30 day warranty on the van. The van was defective. While traveling for 60 minutes on the interstate, the van lost power and had a max of 30mph. Multiple check engine lights appeared on the dashboard. On April 22, 2019 at 10:06am, I texted Breanne Carver of Wholesale Inc that the van was defective. Her response was to make a claim on the Wholesale INC 30 day warranty, but they do not fix anything on site. She advised me to take the van into the Dodge Dealership to start the warranty process. I did. The van has been in the shop since April 22 (103 days and counting). On June 18 at 3:37pm, I texted Breanne Carver to make a claim on the warranty. She did not respond. On June 18 at 4:31pm, I texted Jamie Sniderhan to make a claim on the warranty. He denied my claim. I reminded him that I started the claim with Wholesale Inc within the 30 day warranty. He has not responded. I want them to honor their warranty and correct the damages that they have inflicted. I want to be made whole as if we never did business together; specifically, remove 5 hard inquiries from my Equifax credit score. Buyback the van from me, paying off the loan to the bank that financed it. Reimburse me the interest and payments made on the van.

This business is amazing. The value is honest, and they are good people. Great cars. Not sleazy…read moreslimeballs.

From the owner: Quality Automobiles, Ford trucks,Mustangs,Chevy impalas, Ford Focus, 4WD trucks & Service since…read more1988. We buy clean cars. We Finance * Buy Here * Pay Here. Visit us today!

Tried to keep my money local, buy parts from employees, not online. Wanted to do further business…read morehere until the management figured probably $10 in labor was worth more than however many thousands I'd likely spend over the next few years. Won't return and will advise anyone else to keep driving

5 Star A++ I was referred to SE Motorsports and now I know why. They did an excellent job all…read morearound from the parts & service department to the mechanics. My bike is a 2007' KAW and was damaged during transport in my move to TN. (I will never hire a transporter again). The KAW never leaked oil in the 15 years I owned it until the bike was transported. After SE Motorsports diagnosed the problem, it turned out to be a cracked oil pan. For that year and model, KAW does not supply the part any longer, so the parts/service team went to work and found a good condition part that matches my bike. The employees did a great job with their communication and sent me updated estimates as needed. I ride about 12,000 miles a year so having a top-notch mechanic business like SE Motorsports is a big deal to me. A big thank you to the Southeast Motorsports team.

I don't write business updates often, as it usually takes a special or terrible experience for me…read moreto do so. But this time, I'm happy to share that it's been a positive experience. Since I bought my RAV4, now called Nirvash, I've regularly gone to Toyota of Gallatin for service and upkeep. Apart from changing tires, I trust them with everything else I can't handle myself--like replacing wiper blades or the air filters. Over the years, I've heard some not-so-great stories about dealerships taking advantage of customers, but luckily, Toyota of Gallatin has always been honest and fair with me. Every visit, they make sure I have all the info I need to take good care of my vehicle. They even do this when there's an opportunity to make extra money from services I ask about but don't actually need. For instance, about a year ago, I went in for an oil change and tire rotation. I asked them to replace both the cabin and engine air filters. It turned out the cabin filter needed replacing, but the engine filter was still in great shape. They asked if I really wanted the engine filter replaced, showing it to me to confirm it was fine. That saved me around $50-70 that they could have charged me for that day. Earlier this week, I visited for fuel treatment and brake service. They completed the overdue fuel and engine cleaning treatment, but upon inspection, they found my brake pads still had plenty of life. They told me I was good to go, which saved over $600 in parts, labor, and taxes that could have added up. I asked for the service anyway, and they could have done it for extra profit but chose to be honest and fair about what was really needed. I've heard a lot of stories about certain dealerships just trying to rack up big bills by recommending unnecessary repairs. But so far, Toyota of Gallatin has been different. Their honesty and fairness have earned my trust and loyalty.

On 12/29/25, when they called after a month of waiting with my bank check in hand for $24k OTD,…read morethey upped the price to over $26k and casually suggested I just put the difference on a credit card. I walked out. Don't get scammed by car dealerships.