I went here for the first time since like the mid 2000s ... crazy I know. I went to reclectic which I know is moving but I want to say that the outside of this mall is horrendous - but the inside is actually extremely well maintained clean and bright. There is a portion where there are not a lot of stores but once you get closer to section 4 there are a lot of nice stores. I don't think I have a need to come back here but I did just want to say this mall has potential compared to some that are completely empty but it's so sad they let the outside get so run down. Some highlights were Cinnabon, Burlington, Aeropostale, famous footwear, finish line and Windsor but there's a lot of other stores listed. A lot of them are outlet stores as well. This mall is also connected to a Walmart and a Marshall's home goods which are accessible with their own entrances. read more

I have not been to Franklin/Philadelphia Mill mall in a few years. The mall was not busy. There were several stores that were closed for good or closing in the near future. It mad me a little sad because I remember when this mall would be crowded/busy. read more

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It is sad to me to visit this mall and see vacant store fronts! This mall used to be lively even on a week day! I visit the mall for specific stores that still remain and I hope they stay! Looking forward to some changes and more stores soon. The outlet prices are present in the stores. You will find what you want from the big names. Service in the majority of the stores are professional and friendly. read more

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It's pretty desolate, empty -- surprising they've managed to keep the doors open. On the bright side, the corridors are long and bright. It seems like an ideal space for older folks to walk around in the winter. When all's said and done, if you're starting from Central Philadelphia, you're better off going to King of Prussia for the selection or Christiana for the tax free shopping. read more

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I used to live in the area & loved Franklin Mills mall. I recently returned and visited the mall and it was sad. There were some sketchy people hanging around outside. So many stores were closed so few people walking around. Many of the stores were not the typical mall stores. They were random little shops. It was like walking in a nightmare. I did not feel safe. read more

Return to a 10am all mall stores open, opening time! I'm here to shop with cash in hand!!! 10:23am. Nothing is open, not even Five Below.

Stopped in to check out few stores before heading north. The mall looked nice, looks like it was updated, however as large as the mall was, it looked very empty. Not sure if it was due to covid or if folks were staying away or maybe it was because it wasn't a weekend. Found what we needed and left - think we spent total of 15 minutes at the mall. We got lost trying the entrance that we came in from. Eventually we made our way back to the car :) read more

The remodel is very nice. It was a real dump before that. Some of the stores have pretty good deals. I'm actually a fan of the saks on 5th. That's not what we are here to talk about today though. We are here to discuss the reason I do not go here despite the deals. The people. The people that shop here are monsters. I don't know what it is about this place but your fellow shoppers just pull shit off the shelf and put it on the floor. When they are done trying something on they just toss it. That's not even the most egregious example of disregard for human life. Are you ready for this? The people at this mall seriously will just straight up walk directly into you. No one moves. No one tried to move. If they are shopping and you are shopping they will just hit you in the legs with their purse or bag or bump into you. No sorry no acknowledgment. So if hockey is your favorite sport and you don't mind getting shoulder checked into the racks at H&M this place is for you. read more

This place is a ghost town compared to Franklin Mills (its former name) twenty-plus years ago. Then it was a vibrant, go-to shopping center. There are still a few stores here that are worth shopping, but they are the exception. read more

Only come here for like two stores because some of the other stores that are supposed to be outlets.... do not have outlet prices or deals. If I do come to Franklin Mills, Ill come and go to the Walmart or the five below and occasionally the movies theater which is okay to come to when its like 5 buck day. The bath and body works is maybe the only other store that is worth it when I visit this mall. This mall used to be so much better, but I feel like it fell off a bit. read more

Perhaps one of the worst outlet malls around. Lots of vacant stores, run down and disorganized shops, mall security guards everywhere and in groups of 3 or 4 which tells me this place probably has its share of trouble. Although, there are a few good stores this place is not worth the trip in my opinion. read more

Franklin Mall - Shopping Centers Near Me - Philadelphia, Pennsylvania

You guys, you're near suburbia. The region the mall was invented for. And whoa our area is a haven for mallrats (does anyone use that term anymore?). You can go to ANY OTHER MALL in the area and find what you need. You're less than an hour from one of the largest malls in the whole country. Why oh why are you going to Franklin Mills?! Yes, I know it's called Philadelphia Mills now, but it'll always be Franklin Mills in the hearts and minds of those of us who've been around for a while. Sure, you have outlet shopping, but first off, outlets are not a good deal. Don't fool yourself into thinking they are. Second, if you really wish to shop at outlets, knock yourself out at Jackson or Limmerick. Those are outdoors, cleaner and all around better. When this first opened, it had a very 90s feel. It was quirky and themed as many of the Mills malls were at that time. The mall got a snazzy new look a few years back...gone are the creepy cutouts hanging from the ceiling and the color coded "zones". Also gone is the cool, sports themed food court with a mini baseball diamond that was super fun to run around as a kid. It now looks like a regular old boring mall, so there's not even a charm or quirkiness to check out. One thing they didn't get rid of is the crime and the grime in the mall. It's not the safest mall and the crime reports don't seem to have slowed down with a fresh coast of paint. Now that I wrote this, I'm sure the ghost of the Giant Ben Franklin Head that used to hang at Center Court will haunt me in my sleep, but trust me, if you want malls, you have many better options in the area and if you want outlets, you have better ones of those too. It's sad, but much like the Giant Ben Franklin Head that no longer adorns the mall scaring children left and right, it's time to put this mall to rest. read more

Just passing through and stopped by here. The building is very nice. The upgrades are phenomenal. They just need to work on filling the empty stores. All the typical stores you see when visiting outlets but all enclosed as if it were a regular mall. All the entrances look identical so be sure to remember which door you come in. I think they should at least color code those lots. The food selection is almost nonexistent so don't come hungry. read more

Ugh ok so first of all the freaking parking lot the building is marked with numbers so I thought that would help but the isles are not numbered and this parking lot is hugeeeeee and the mall is weird how it's shaped just very annoying. Anyway. As far as the mall goes i don't know what to say cause I went in a store and said oh let me put the bag back in my car so I don't have to carry it and that's where the problem started. I walk out and can't find my car. I was In the vicinity because I knew I was where the 3 building was but the lot is so big and not numbered I had the hardest time finding my car. So annoying. I was almost ready to ask security to drive me around lol yes it was that bad and maybe some is part my fault but number the darn isles so I at least have a shot at finding my car! As far as the mall ehhhhhh I didn't find that many deals and if I gotta go through all that in the parking lot I'll pass on the weirdly shaped mall that spits you out wherever !!!!!! read more

Just left store. Half the staff walking around with mask down below nose and mouth. The way they have the lines set up makes me question the leadership here. You have one line literally from the front all the way back to electronics. There are 3-4 people at the front of the store on cellphones not doing shit. Meanwhile only 3 open registers and self checkout? Lady in sports didn't know if her machine took Apple Pay... no manger to be seen. Staff clearly isn't there to EARN anything. There was an older lady who tried to help me but claimed she was knew and didn't know. She apologized to me and said at her last job they didn't treat people like this.l and she couldn't believe the store was being run the way it was. I'll be going to Neshaminy from now on. This place is sadly A dump now. read more

Found a few pairs of really nice sneakers at in City Blue a great price. Told the people at the store that I would be back with my wife so she could try them on. Came back 10 minutes before the mall closes, and find the store closed up. I was looking in the windows trying to get the worker's attention. Employees in the store motioned as if to shoosh us away. They just lost about $150 in sales. Will never be back to the store, and probably never back to Philadelphia Mills. With customer service, and poorly enforced lease agreements like this, the whole place is destined to be closed within a year. People wonder why physical retail locations are slowly dying off. This is a prime example of why. The personal wishes and wants of employees outweigh the customers. read more

LITTLE TOKYO IN PHILADELPHIA MILLS MALL We've been reviewing restaurants for a while now and this is most certainly not our favorite. Our food took forever to make, we were yelled at for standing by and waiting for our food because they didn't realize we were still waiting for food. When we finally received our food it was not good at all. Our order was made wrong, our food was dry and unpleasant. We ordered egg rolls and they told us we could get veggie or shrimp so we asked for one of each and we were given two veggie rolls that barely had anything in them, they were flavorless and we were still hungry when we left Little Tokyo. We have no problem giving 5 stars to even exceptional service but this was all around disappointing. read more

Philadelphia Mills, Franklin Mills to me has always been a staple in our family. We are up here at least three times a month. They have almost everything you could possibly need. It has gotten better over the years. It used to be a bit unruly but has since changed. It is a very clean mall. There is no litter anywhere and the trash cans are emptied in a timely manner. They also polish the floors regularly. The food court isn't the largest by any measure however they do have some nice choices of fare and there are also little snacks throughout the mall. My favorite being Auntie Anne's pretzels and Cinnabon. They also have tighter security now, which is probably why it is a more pleasant experience. They have plenty of Security guards on staff. I drop my teenage Daughters off here without worry. They have never had a problem. The AMC movies is their favorite spot to go. I would definitely recommend this mall to anyone. read more

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This is a nice indoor outlet mall, but it's rarely my first choice when it comes to outlet shopping. The positives are that it is indoors unlike a lot of outlets, the Ralph Lauren store is more well stocked than most, and it has a movie theater. The downside is that it attracts a young crowd. This means things can get rowdy at times in both the mall and the theater. And the high end stores I used to frequent, like Saks, have abandoned the mall. Now u just get the standard stores you get at all the other outlet malls. The stores that set it apart are gone. It's still worth the trip when u are in the mood for shopping and a movie. read more

I hated this place this was not the best mall I don't recommend to go here my friend got sick and the employees would not help us so we went to king of Prussia because this was so bad read more

It wasn't crowded, but there was a number of people there enjoying themselves shopping. I noticed a lot of interesting stores open. I enjoyed myself. read more

Franklin Mills was such a hot place to shop in the '80s-'90s but now it is dying. A victim of mall/outlet business cycle, everyone want to go to the new palces and forget the old. It does look like a shopping center from the 70's. There is some hope. At the south end, the whole section has been torn down to make way for a Walmart. It was sad working though and seeing all the empty stores. read more

Wow, this place has really gone down since it's heyday like 5 or 6 years ago. Now it's really just a collection of mid-tier retail outlets with barely any foot traffic even during peak times. So why the decent review? The reason is - oddly enough I always end up finding some ridiculous bargain here. This time around it was some dirt cheap Superdry shirts in Nieman Marcus. In the past my lady bought some ridiculously cheap clothes at Liz Claiborne. She also got some mad cheap stuff from Aeropostale. Not to mention, I also scored some very good jeans/shirts at Ecko here at pretty rock bottom prices. There just always seems to be that one or two odd stores that hold a crazy dirt cheap sale around here - even if the overall quality of the mall has gone down considerably. It's a shame because this place has a good amount of retail space. But even when the damn Popeye's moves out - things don't look so hot. But at least they have a movie theater and a Dave & Busters here for people who are looking to be mildly entertained while other folks go shopping. Would I say this is a reason to go to Philly? Hell no. But if you're on the way there and want to stop by and see if you can score a good deal, this place still has value. Plus, I'm sure traffic will pick up once the Wal-Mart moves into the old Boscov's space. read more

I did my Christmas shopping here. Fortunately, it wasn't very busy, even though it was the last Sunday before Christmas. It has a decent number of stores, but it doesn't really have the flagship stores I'm used to malls having, like Macy's or Lord and Taylor. The layout of the mall kinda sucks though. It's a long strip with no central area and it doesn't loop around. Their food court, if you could call it that, kinda sucked too. read more

Wow, this mall has changed, and not for the better. I was there the weekend it opened and it was funny because I was accosted by a lobster that was being silly with three friends, including Ben Franklin, I believe. There were tour buses arriving daily, and it wasn't the only Mills mall--Potomac Mills was in the D.C. area and there were maybe 5 others. This mall was barely anything like that one. It seemed tired. The only original store, I believe, was Bed, Bath, and Beyond. Everything else had changed. It opened with a roller skating rink, bowling alley, and more for kids, but now, it has Dave & Busters for overgrown kids. The Wall Sound & Music has been replaced with FYE. A lot of stores just don't seem to have any resonance at this point. It was good to have Sprint, AT&T, and T-Mobile there, though. There is more outside the mall that I like (Big Lots, Sam's Club, etc.) than inside the mall. Can you expect much since the tours are gone? read more

My only issue with this mall is the only way- one direction that you cannot cut through and have to simply go from start to finish and back seeing the same stuff you've seen before. Overall it is not terrible, but is not a favorite mall of mine. When I come, I would just stop at the massage chair section. I am happy though that they opened up a Forever 21 there and it is HUGE. read more

This place has seen better days. I remember when I used to come here in my childhood and it seemed like an adventure; now its just fond memories. They have 2 food courts (with a auntie annies in the middle of the 'mall'). If you live in the neighborhood, it's ok but Neshaminy is one of the better ones in the area. They have lots of large slow-moving crowds of teens that roam the mall and the overall clientelle in the mall is kind of like the mall itself: cheap and worn out. I'd avoid this mall at all costs. read more

I ate at little tokyo. I had bourbon chicken and lo mein The cjlhicken was very dry and chewy. The lo mein was somewhat spicy. It wasnt like little tokyo at neshaminy mall. I wouldnt recommend it. read more

This mall was so much better in the 80s and 90s. The cosmetic upgrades are nice but I still avoid this mall. I live 5 mins away so if I'm in a jam and need something I'll come here but lately I've been going out of my way to shop at malls outside of the city. A lot of the people who work here are rude and you can tell they just don't want to be there. The only stores I have encountered nice, professional employees are the AT&T store and the Yankee Candle store. The clothing stores are always a mess. The traffic around the mall is awful. A lot of the patrons are rude as well. No sense in coming here if I don't have to. read more

This used to be my go to place to buy clothes and such. They had amazing deals and great clothes. They definately still do, but this mall has gotten to be waaaaay over crowded. It's so frustrating trying to weeve through people just to get somewhere. Also, this mall has got to have the most ridiculous and rudest customers ever!!! Bc it's so crowded, something you accidently bump into someone. You can say sorry ya know!!! Or if I'm the one who accidentally bumps into someone, I say sorry, but in return, I get the ugliest stare back (like, "Omg, you just bumped me. You better keep walking or I'm going to punch you") Moving on... they did add some great stores recently which is a plus. Also, I see that they are doing more renovations down by the movie theatres side. That side needs some great new features bc there's barely anything there and any store that opens tends to close within a year down that way. Hopefully, this will improve it. DnB - Love going to this one. Parking is free and it has a bowling alley! :-) Waaaay expensive, so I never bowl here, but it's great for parties. read more

what covid ?pandemic ,nah... totally ignoring the guidelines today at this store .well over 75 people when we were there . why ? self checkout and now this . read more

So I'll be generous here. With a bit of shame I'll admit I'm a regular. In the winter when it's impossible to get in a good walk outside, I come here, since at least it's quite a stretch to walk rom one end to the other. Here's the good; Dave and Buster's, while sometimes hit or miss, is always a fun way to blow money if you're bored. The skate park is a good place to wrangle kids in and get them away from the general public. The movie theater there is empty on weekdays. The food courts are alright, though nothing Earth shattering. And not to mention all the outlet stores mean good deals (despite sifting through a ton of crap). The negatives are obvious. It lies in a somewhat seedy border neighborhood of the Northeast, and due to it's location is kind of a wasteland of a shopping mecca. The crowds it draws aren't the greatest, being a discount mall that's far past it's prime. Lately they've been putting a bit more money into it, which helps a bit at least, but still just after the holidays this year I saw a bunch of stores shut their doors. I'm not sure what's in store for Franklin Mills, but they could be a great mall if they weren't so ignored. read more

The employees are kind and helpful especially Shane. I was impresses how organized and clean the store was compared to Cheltenham burlington. read more

Aside from the odd shooting or homicide this place has an amazing collection of stores and merchandise, and with the endless sales it's no surprise that people occasionally lose their minds. Totally worth it read more

A decent, long mall that has a few Sunglass huts, a music store, some basic popular brands like Gap and Saks, and a semi-decent food court. It's gone downhill in the years... there used to be a better variety of stores, but it's gone to more and more shoes and hip-hop-type apparel. Filled with quite a few kids from the local area, it is a suburban mall, after all. A little too far to trek if you really aren't from the area; I suggest going to King of Prussia for a better selection (albeit it's less expensive here) if you're looking for gifts or some window shopping. read more

This mall has a little bit of everything, and several outlet stores. There were also virtually no people around when I went shopping last Saturday afternoon. My favorite store would have to be the NY and Co. outlet. They've got lots of nice stuff for summer out right now. Overall the place is pretty clean - even the bathrooms were sparkling. Maybe it's easy to keep clean because no one was there... read more

Doesn't look like much from the outside, but once you go in and start walking..... You start to feel like dori from memo just keep walking, walking walking..... This place is huge. My feet hurt thinking about it. Older people wanna workout this is your spot. Stores aren't the best outlets I've been too. And the crowd is less to be desired. The wood floors gleam so the (common area) place is well maintained! Good job! It's average at best for overall selection and the stores staff are not attentive at all. read more

It was good the first years it opened 20 years ago, it's all over priced ghetto trash now

Although many employees are kind, I discovered how nasty some can be! I witnessed a woman either pharmacy or kitchen personnel used the bathroom and exited with out washing her hands! How does one handling anything not feel the need to wash up? Gross read more

This place sucks. The worst customer service. The crime out of control they have portable security cameras in the parking lot. They close there door 10 minutes before closing time. The money order machine is always down. They make you feel like you don't belong here. Terrible place I will never go to Walmart again. read more

Franklin Mall - Shopping Centers Near Me - Philadelphia, Pennsylvania