This place is a hit or miss. First time there was ok, little crazy but expected. Overpriced and the food was so disappointing and left scammed (see pic) the "chicken" wrap literally had one strip in it and a bunch of lettuce. No flavor and it was like eating a lettuce wrap with a small side of ranch. Do better Frankie's The second time, horrible experience, my son was harassed and yelled at by staff then security started with the BS. Then after realizing they made a mistake, NO APOLOGY this was very embarrassing and unacceptable. No plans to ever go back. read more

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My fiancé and I brought our family to Frankie's for family night. Needless to say we all throughly enjoyed ourselves and our children did not want to leave. The food, atmosphere and staff were all nice and friendly! Our food was delicious! We ordered the buffalo wings (very crunchy) 10/10, fries (kids loved them), fried mozzarella sticks (delicious) 10/10, pizza and hot dog ( kids loved both). This Frankie's is super large and even though the parking lot looked packed the inside was very spacious. All the game machines worked and were clean. We didn't make it outside but it looked very nice and lit up! Great place to hang out or for family fun! read more

This was my first time visiting and I had a really nice time. They have a variety of activities to do such as golf, bowling, arcade games, rides for kids , laser tag and go cart rides. I stopped at the bar and ordered something light truffle fries I give it a 10. I also tried the nachos and they were good too I give it a 10 too. The staff were super nice . My favorite part was the go cart ride it was so thrilling and long, I will make a special trip back to Charlotte just to go to this place. I searched and they have no locations in the DMV area. read more

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I want to love this place. But there is always some drama with some know it all teenager. No one under 16 should be allowed in the place without a parent after 8pm. It's convenient and centrally located and has good vibes. I wish there was more space in between bowling lanes I feel like we are on top of each other. The female bartender that was there Friday evening was not friendly at all the customer service sucked. The two waiters that look our orders are twins, they served us while we bowled was really cool and offered great service. They were the only highlight of the night. They need to change music up at 8/9 on a Friday. I will give them another try. read more

We had so much fun. There is literally something for everyone! The only negative is that we had dinner reservations that evening and couldn't stay at Frankie's longer. read more

Frankie's - Amusement Parks Near Me - Huntersville, North Carolina

Thus location has a rug at the entrance which is a tripping hazard. I was one of several who tripped over it. Another customer was more concerned about me than any employee who worked here. The owner was kind until I sought medical attention. His insurance was unprofessional and accusatory. They paid the amount my insurance didn't cover. read more

Bowling and FOOD is amazing. You definitely need to try out all of their food options, that's what me and my friends were more excited for than the games and activities. read more

Played the Mini Golf game. They have three courses available to pick from. Had a lot of fun even with rain delay. Will definitely go again read more

We love coming to Frankie's every time we come to NC! My kids have a ton of fun in this place! Highly recommend!

Was in Charlotte for the weekend for a NBA game and needed something to do the following day. I found this place and it seemed like fun. This place is so much better then Dave and Busters. I just wanted to play miniature golf which was really fun didnt know I would be so good at it. We also did go karts as well. I would recommend for everyone, bowling, arcade, mini golf, go karts etc everything you need it here! read more

We love Frankie's! The adults loved the go-karts & other rides, and the kids loved everything too. Pizza was good. There's so many things to do here for all ages. Staff is friendly & I do love the fact that there are officers there as well, considering you never know where trouble may be in big crowds. Only reason I didn't rate 5 stars is because of the price points for some games/attractions and how fast you can use your card up, but not a dealbreaker. read more

Frankie's is a fun family outing or a cool date night, offering an array of exciting activities that cater to all ages. Guests can enjoy a lively mini golf course, race against each other in thrilling go-kart adventures, and immerse themselves in a selection of engaging arcade games. Additionally, the venue features a vibrant bowling alley, ensuring that every visit is filled with laughter, friendly competition, and unforgettable memories. keep in mind if anything goes wrong that will be the only issue that you might have, because the customer service is terrible. At each different venue. I was greeted with passive aggressive attitudes as if the employees didn't even want to do their jobs at every turn. I had spent over $350 for two people that day honestly didn't go far as I thought . I'd say overall the arcade is built to cater to kids under 11 years old and it's mostly rigged. I still enjoyed myself, with amount I spend I did every activity but bowling because it was only two of us. I did waste most of the money trying to play the claw machines, though we each got three beers, along with lunch pretty salty but good. read more

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Dumbest rules every you need to be 18+ to stay after 10 pm and need to be 16+ to ride all the rides outside with a Id to show to the people and the drift karts have a rule that you can't drift on them read more

Always have fun with my fam when we come to Frankie's. It's well staffed, clean, and has lots of space. We always come for putt putt in particular and it's always a fun time. It's $10 per course, and each course is really well maintained. Very spread out so there's plenty of space for big parties. read more

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They shut everything down over an hour early an then at 30 minutes early made it to where you couldn't get an arcade card or do anything. Would not recommend for a night out. read more

Frankie's of Charlotte is an amazing fun park right outside of Charlotte North Carolina. The fun park has everything from amusement rides, go karts, arcade, bowling and much more. The park was not busy, We went on Wednesday, October 11, 2023. The place is really easy to navigate. You also just put money on a card and you spend that money on everything. So if, You put $30.00 on a card and something is $8.00 then the money will take $8.00 from $30.00. They do not do combo packages etc for the attractions. Frankie's provided amazing customer service to me and my friend during our visit. The ride operators was amazing and the front desk had smiles the entire time we was talking to them. The place will felt really welcoming and happy atmosphere to visit. They have many rides and attractions. From a drop tower to a swinging pendulum ride that goes upside down. The mini golf was huge and very well theme to pirates and many go kart tracks. The arcade is also very big and a lot of variety of games to play. They have everything that you need for family fun for all ages of your group. We did not do the bowling or restaurant during our visit. The place was very clean and even the bathrooms. The place was not busy during our stay so maybe that's also a reason. You did see the staff cleaning the arcade games the entire time I was there so it does seem like cleanest is a huge factor for Frankie's. We had a amazing time and most definitely will be back when I visit Charlotte again in the future. Make sure to visit this amazing facility! Overall 5/5 read more

Horrible experience, where we spent over $500 on tickets for our not-so-special special event. Incredibly rude staff who acted annoyed to even be there, much less provide any service (if we could even find them. The special events office is usually unstaffed). Hoodlums cursing in front of my children, rudely pushing their way in, and verbally accosting parents of disabled children. Did not feel safe and especially wondered about the "family" atmosphere when metal detectors were used. I did not know about the previous shooting there and will never return. More of a hangout place than a family venue. read more

#QCtodo A gem in Charlotte! Was looking for some fun things to do on a week night and Frankie's has the right amount of everything in this amusement park for both indoor and outdoor. This spot is perfect for family fun, friends hang out, and date night. saw that they only have 18+ adult nights on weekend evenings too. The pricing is also decent. Outdoor mini golf $10/pp : there are 3 courses to choose from and you can definitely Bowling: you pay per hour per lane up to 6 people and shoe rentals are $4.50/pair Race track: must do- great track Bumper cars: indoor, was okay read more

Frankie's - Amusement Parks Near Me - Huntersville, North Carolina

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Great place for family fun or a date night -- Frankie's can bring out your inner kid or competitor. I would advise you to spend a good amount here, don't be cheap, and tip the workers a little something. This place is about having fun and letting loose so leave your problems in the parking lot. read more

Very clean. Lots of activities Fair pricing. Kids loved the laser tag and arcade Food is ok

Subject: Extremely Disappointing Experience and Poor Customer Service I am writing to express my deep disappointment with the service and lack of consideration we experienced during our visit on Monday. My family and I spent over $600, including over $200 on adult drinks, roughly $200 on food, and another $200 on games. Unfortunately, our experience was marred by the poor handling of a simple issue that could have been easily resolved with better customer service. While paying for golf, an adult beverage that had just been purchased was knocked over by a water bottle as we were exchanging money with the cashier. When we approached the manager about this incident, hoping for a simple resolution, we were met with extreme rudeness. Despite the bartender's awareness of the situation and her willingness to offer another drink in light of the money we had spent and the generous tip given, the manager refused to consider our request. They even mentioned having reviewed the tape, but their response was that they "could care less" about the customer service aspect or the fact that the drink was knocked over without a single sip taken. The dismissive and disrespectful attitude we encountered was completely unacceptable. We felt that our patronage and the substantial amount we spent were entirely disregarded. This experience has left us with a very negative impression, and we will not be returning. It is the worst customer service we have ever encountered. We hope that this feedback is taken seriously and that improvements are made to ensure that other customers do not have to endure such a disappointing experience. read more

We had a great time, some things were closed due to the weather, however there was PLENTY of things to do! Bumper cars, mini golf, laser tag, so many games, bowling, and so much more. The food was really good and fresh, the staff was so friendly. We really enjoyed ourselves. I do feel like they need a better selection of prizes, there wasn't really much to choose from, but other than that I think they deserve 5stars. Wish the day would have been nicer but we really did have a GREAT DAY! Thanks Frankie's for all the fun! read more

Frankie's - Games - Amusement Parks Near Me - Huntersville, North Carolina

Frankie's Park is an absolute gem! I recently visited with friends and was blown away by the sheer awesomeness of this place. The park is meticulously maintained, with lush greenery and sparkling clean facilities. The staff is super friendly and goes above and beyond to ensure everyone has a blast. We played laser tag and it was SO much fun - the only minor hiccup was that it was a scorching hot day, but the clever folks at Frankie's had thoughtfully set up misting stations to keep us cool. The arcade games were a blast, the food was delicious, and the mini golf course was challenging and fun. I can't recommend Frankie's Park enough - it's a must-visit destination for anyone looking for a day of non-stop fun and adventure. Keep up the fantastic work, Frankie's Park We'll be back soon! read more

I loveee Frankie's and so does my coworkers!! We go on Friday evenings for team building!! The food is always really good and so are the drinks!! Bowling is my fav!! read more

We had a ball! The place is huge and we went during the day so it was about empty. Definitely worth the trip. LOTS of stuff to do inside and outside. Some of the games are a little pricey but, we had a good time read more

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This was the perfect spot for some skee ball, air hockey, & go cart racing! There's food, bowling and a beautiful mini golf area. It has a lot to offer for fun activities around Charlotte NC. Check it out. Tell them Sonja A sent you. read more

Frankie's - Get your card loaded to play the games! - Amusement Parks Near Me - Huntersville, North Carolina

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Family Funday at Frankie's!! We decided to get out and have some fun and this was the perfect place. This was our first time visiting so we had to ask for assistance with the process of loading the card and purchasing rides and playing games. Frankie's don't use tokens like most arcade game rooms. You load money onto a debit card and swipe to play. The prices are listed on each game and near the rides. The prices vary from $1.00 to $8.00 so I suggest walking through the arcade room and find the games and rides you want to purchase. We really enjoyed the Putt-Putt area and the Go-karts! Most of our time was spent in those areas. They also have a bowling alley, full bar and concessions. This is definitely a hidden gem and maybe hard to find. The GPS will get you close but its tucked away on a back road in Huntersville. Look for the sign and remember it's on the Right!!! Have fun and Enjoy!! read more

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It always is a good time at Frankies, Updated games nothing old. Good customer service as well The Bike games are sweet too. 10/10 recommend. read more

Frankie's - Video game - Amusement Parks Near Me - Huntersville, North Carolina

Employee Review: I am pleased to provide a glowing review for Terrell Gray, Nick Wilson, and Chayil Williams for their exceptional efforts in resolving a crisis for customers at Frankie's Fun Time Place. Despite not having a direct requirement to support or aid these customers, their selflessness and dedication shone through. My nephew lost his iPhone and they were on it. Terrell Gray exhibited remarkable problem-solving skills and resourcefulness during this crisis. He demonstrated an innate ability to think on his feet and find creative solutions to address the customers' needs. Terrell's calm demeanor and clear communication played a significant role in diffusing tense situations and ensuring customer satisfaction. Nick Wilson displayed outstanding empathy and customer service throughout the crisis. He went above and beyond his regular duties to assist the affected customers, offering support, and providing reassurance during a challenging time. Nick's exceptional people skills and genuine care for others left a lasting positive impact on both customers and colleagues alike. Chayil Williams showcased exceptional teamwork and collaboration during the crisis. Despite not directly responsible for customer support, Chayil stepped in without hesitation, offering his expertise and assistance. Her willingness to go the extra mile and work seamlessly with the rest of the team was invaluable in resolving the crisis swiftly and effectively. Collectively, Terrell, Nick, and Chayil's actions exemplify the core values of our organization: commitment, integrity, and exceptional service. Their unwavering dedication to helping others, even when it falls outside their usual responsibilities, reflects their outstanding character and professionalism. It is without reservation that I highly recommend Terrell Gray, Nick Wilson, and Chayil Williams for their exceptional contributions during this crisis. They have proven themselves to be invaluable assets to our team and embody the true spirit of Frankie's Fun Time Place. read more

Nice spot for to hang if you want to stay for a few hours. My favorites may have been the Go-carts and classic Skee-Ball, I played as a kid at spots like this. It seemed overpriced. There were a couple of HD games but I'm sure those are hard to get to on busy days. read more

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4/29/24 I'm a Firm believer in customer service! Customer service is always the impactful decision on if you'd like to return or not. You'd expect good customer service and great engagement from a family friendly establishment but me and my family was given the opposite. We were a total of 9 (4 Kids/5 Adults) excited to bowl. Our experience started off so good as Keicha at the register attended to us with patience and great positive vibes. After she gave us our lane numbers we walked towards it and to our surprise the sitting area of both lanes has not been cleaned and we found a dirty latex glove just sitting there. This is where our experience took a turn for the worst because we tried to get any team members attention but no success. We then see supervisor Kaleigh leaning against the wall of the kitchen entryway, we tried to get her attention by waving at her and calling out for her as we walked towards her. Kaleigh looked directly at us and ignored us as she walked inside the kitchen and came back out the kitchen still not acknowledging our concerns. I had to walk back to the register area with KEICHA and asked for our lanes to be switched. KEICHA graciously did just that with no problems also advised us she wished she could have given us any lanes of our choosing but there was only one server named Derrick. As we sat in our new clean lanes we notice a lot of time has passed and we have yet to see our server Derrick to place our orders. I look around to see who can help us only to see Kaleigh leaning on the same wall again. At this point I walked over again to KEICHA's counter and asked to speak to a manager to fully understand why did we deserve this horrible customer service. The negative energy KALEIGH showed would make anyone NOT come back. read more

Fun, fun, fun! Our newly minted 12 year old wanted to give this new spot a try to celebrate his last year before becoming a teen. When you drive up, you're greeted by a massive structure and many outdoor fun activities that catch your eye and build the excitement. The first task is to get or reload your game cards. We put $30 on each card for our sons and that proved to be an ample amount. We started with the outdoor go carts. Pretty impressive. There are three different tracks. I couldn't quite make out what the distinction was but I do know that you must be 16 years old to use one of the tracks. We headed to the very last track that permitted our 12 and 15 year olds to drive independently. You can pick individual or paired cars. The course had a few fun turns and lasted several minutes for the $8 fee. Our boys did the track twice. There are a few other outdoor activities that the rain prohibited us from enjoying. There's mini golf and this contraption that spins you 360 degrees and inverts you. Rain was an excellent excuse, I mean reason, not to ride that one! Back inside, there are several things to choose from for both kiddies, teens and adults. Bowling, laser tag, a virtual reality game and a full arcade await you inside. There's even a cafe where weary adults can hang out and grab a bite. The food was just "okay". We had habanero and honey wings and fries. The wings were obviously frozen and then baked. Perhaps the pizza or burger might have been better options. Like Chuck E Cheese and Dave and Buster's, no arcade fun is complete without hitting the spot to redeem your "tickets". Our boys were a little disappointed with the values assigned to goodies but they managed to find a few things for a loot bag. One thing I enjoyed... if you needed help like we did at the card loading kiosk, there are several Target-like red shirt employees walking around to help you. I will definitely go back for a night of adult fun in the near future. read more

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I recently visited Frankies with my nephews while they were in town for Spring Break, and it was an absolute blast! This indoor fun park is a haven of entertainment for all ages. They range in age from 6 to 15. There was something for everyone, including the adults! The sheer variety of attractions is mind-blowing. From thrilling rides to engaging games and challenges, there's something for everyone. The diversity ensures that every member of the family, from the youngest to the oldest, can find an activity that suits their taste. I was thoroughly impressed with the emphasis on safety throughout the park. The staff is vigilant, and the safety measures implemented on each ride and play area instill confidence. It's clear that They prioritize the well-being of its visitors. Despite the high traffic of visitors, they keep things well maintained. The restrooms are clean, and the overall hygiene standards were up to par. The staff is friendly and accommodating as well. The location is convenient, and the parking facilities are ample. The easy accessibility makes it a nice outing for families and groups. Considering the plethora of activities and the quality of the experience the value for money is good, and I appreciate that the park offers various options to suit different preferences. Frankies is not just an indoor fun park; it's an immersive experience of joy and excitement. The well-thought-out attractions indoors and outdoors, commitment to safety, cleanliness, friendly staff, accessibility, and incredible value for money makes it a five-star destination for families, friends, and anyone looking for an adventure. read more

Fun space with many activities from arcade games, to a few mini golf courses, and bowling to go karts. I didn't try the food, but enjoyed the activities! The bowling alley was really fun with music videos playing. read more

Pricey, yet so much fun!! They have it all here, a bowling alley, restaurant, arcade games, bumper cars, laser tag, go carts, fair rides, and my personal favorite... mini golf! Such a great time! read more

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The rides were great and the games were amazing . I also like how clean the place was

I recently went to Frankie's for a work team building event & loved it! This is clearly one of those places that only gets better with time, as it was every bit as enjoyable as what I remembered my early 2000s visits to be. Large, inviting, brightly light, CLEAN space--which matters even more now that we're solidly residing at the intersection of kids on summer break & a pandemic. Impeccable service. Bowling lanes, laser tag, race cars, and virtually every game you can think of. All of this & yummy mozzarella sticks?! Yup, I'll be back! read more

One of my favorite places to go too...Frankie's!!! You can bowl, you can play games, mini golf, go kart or just have a bite to eat!!! It's always a fun time at Frankie's. Go karting is my favorite . Can't wait to go back ! read more

Frankie's - Amusement Parks Near Me - Huntersville, North Carolina

The problem here is the terrible customer service. It was my first and last time here. Just entering into Frankies you go through an aggressive pat down and even wanding. I was wondering was this a "fun park" or a prison? Then the place is insanely expensive. Finally, the deal breaker for me was the rudeness of the staff. Most of the staff are teenagers probably making that North Carolina style $7.50 minimum wage but the rudeness came from the Manager Terelle and the other Manager whose name escapes me. She was a muscular white lady. Never again. Dave and Buster is much better and far more affordable. read more

It is so fun! The service is mediocre. Especially in the lounge. Food is awful! I do not recommend the nachos!