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    Frank Webb Home

    4.0 (4 reviews)
    Closed 8:30 am - 5:00 pm
    Updated a few days ago

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    8 years ago

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    9 years ago

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    Neena's Lighting

    Neena's Lighting

    2.4
    (21 reviews)
    2.4 mi

    Terrible customer service, as many others have noted. After being helped briefly by a staffer, we…read morewaited and waited and waited to actually purchase the items we were asking about, only to have her help other customers that came in after us and never once acknowledge us patiently waiting. When we finally got to ask about what they had in stock, they had to order the real lamps, but they had "dozens" of the slightly different knock offs "they had designed for us" (e.g. got in china off the back of a truck). Very shady place, and super unhelpful staff. Use it as a showroom, and buy online, you'll get a better deal and probably get it faster.

    Their prices are high. Let's just start there…read more Every time I've gone to buy a lamp shade (at least a half dozen times over the past two years), there hasn't been a soul around to help me. Not that I *want* or *need* it, but you'll see my point shortly. So I stop by recently to get a shade. I chose to do this rather than go to a box store because I wanted to do my part and support a local business. So I go into the basement to pick a shade for a lamp I just bought at a flea market. And for the first time ever, I actually *see* someone working down there. The saleswoman is waiting on someone already and since I don't really *need* her help, I pick a shade out myself. I do what most people do -- I try one shade and put it back. Pick out another, put it back. I was handling the shades delicately and putting it back where I found them. The lady then proceeds to speak to me as if I were a 5 year old and talk down to me and chastize me in front of the customer that "if [I'm] patient, I'll help [you] in a moment.". I thanked her for her offer and said I can pick one out myself. To which she nastily replied that "that's not how we do it here." Really? Hmm... interesting, I thought. Considering that every time I've gone there, no one has ever asked me if I needed help. Ever. I proceeded to find my shade but after 5 minutes of the saleswoman's eye rolling and sighs every time I picked a shade while she helped that other woman, I just couldn't take it anymore. I'm a woman in my 30's, so I'll be damned if someone will treat me that way. So I took my lamps and left. Paid for one shade and drove to Target. Bought another shade for a hell of a lot less and had enough left over to buy some cute accessories for a new dress I just bought. So much for trying to help a small business in a down economy. And I highly doubt I will go back.

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    Frank Webb Home - kitchenandbath - Updated July 2026

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