We stopped in at Frank Webb Home showroom Needham, MA to look at faucets to replace our kitchen faucet that broke. The sales woman (Dianne) asked about our problem, and said that the faucet company should replace it since it was not that old. She contacted Hansgrohe, and they agreed to replace faucet. This was a great service by Dianne - to go to the trouble of contacting and explaining problem - all without making a sale. Very thoughtful, Dianne went over and above! Will certainly go back to Frank Webb Home store when next we need anything for our bath, kitchen or lighting!!! read more