My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.

Loved loved this spot and my doctor Dr Smith. Weird to review a doctor's office on Yelp. But loved…read moreit. 12/10 recommend

My partner went here a month or so ago for a physical with Dr. Julie Johnson. When she arrived she…read morewas told that the doctor wasn't doing physicals that day and to reschedule for another day. That appointment was today. When my partner arrived Dr. Johnson told her again that she wasn't doing physicals. I mean really what are you doing if you can't give a simple physical and further more why schedule people for physicals if you don't do them. Won't be rescheduling a 3rd Time just to waste time and find out they aren't doing physicals. If you do choose to go here make sure you call prior to ensure they are Doing whatever you need that day.

I've been going to this location for years. Everyone here is great. Staff, doctors, nurses…read more Everyone is professional and caring.

I had the worst experience with the office staff at this location. They have zero customer service…read moreskills, we're not helpful at all, and now I have to find a new doctor.

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

I wasn't feeling good and needed medication for flu like symptoms. I was in excruciating pain. I…read morefound this medical center and they made me feel at home. I received the proper medical attention and the office was real nice. Thank you for making this a great experience

Yay, I found Dr. Summers! She isn't a 1 office, but floats to several different offices. She works…read morewith the Grady System now and I can tell you that she can be found at Kirkwood Family Medicine http://www.kirkwoodfamilymedicine.com/. Again you'll have to call to schedule an appointment because she isn't stationary like she was in Inman Park.

A+++, Going on almost 12+ years as his patient and have never had a doctor with this caring…read morepersonality and attention to every medical detail. I will never forget he was the ONLY doctor ( out of 3) that diagnosed my RA very soon. He is brilliant, very very knowledgeable about all recent medical news and as I mentioned above, super caring. I feel 100% confident I am with the best of the best, thank God for doctors like Dr. David Scurlock.

Dr Scurlock is amazing. Making appointment simple. Show up in office for appt and almost no…read morewaiting. Talked to Dr Scurlock about my complete well being- physical and mental. He listened and really wanted to know about me. The Piedmont group has a spectacular app that I have used to refill prescriptions, ask questions and pose follow up questions. He also gave some great thoughts on family members in terms of referrals for items that he was not able to handle. I moved here from St. Louis and that city has world class health care and I was worried about a lower quality down here. It has not been and this DR and the entire group is spectacular. If I could give more than five stars I would.

This is my second visit here and the sign in process was quick. It didn't take too long to get seen…read moreand receptionist and doctors were nice. My preferred urgent care.

Wow. This was horrible. Walked in and did the complete sign up and paid my copay. Waited for two…read moresolid hours as people who came in after me were seen first. The lady at the desk, Alexandria, didn't bother to tell me I was behind a bunch of people that had signed up earlier for appts. She told me not to leave because I'd be seen quickly. So I sat, with flu or pneumonia symptoms for two hours without being called in. There's nothing worse than being told they'll see you in half an hour and two hours later, you're still sitting there sick. Very poor excuse for an urgent care facility.

The location is not closed. The address is incorrect. The correct location is 619 Rankin Street NE,…read moreAtlanta GA 30308. Dont respond!. Bernard is awesome. A caring, friendly yet professional physician with great bedside manners. I switched insurance during 2015 and was not able to see her for that year. Now I can again! Woo! And Melissa is her amazing right hand person.

I love my Dr! The most quick and easy pap I have ever had. Love her nurse too. Love the loft…read moreenviornment. Queer friendly!

Ann was amazing! She was kind, efficient, caring, and attentive. She made me feel comfortable and…read morewell cared for throughout my visit. The entire medical team was wonderful, and I'm so grateful for the excellent care I received.

Nurse Practitioner Nya is kind, knowledgeable, and thorough. The office was very clean, quiet and…read moreefficient. I highly recommend Nya and all the professional staff!!

Dr. Dinh and Safiyah are fantastic. I'd give them 5 stars except parking is kinda dicey sometimes…read more But everything else is great

This place DOES NOT do walk-in's despite their website saying they do. Do nott waste your time…read morecoming here and trying it I even tried to call ahead and confirm and no one answered so I wasted time and now money since I need to uber back home. Poor communication and desk staff are not to blame, someone hire up has made this foolish decision that impacts so many members of the community in an emergency situation. Maybe this review along with the many others properly dragging the score of this location down will finally get something through to them.