1. Soyoola Emmanuel O MD PHD

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Lawrenceville, GA

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Soyoola Emmanuel O MD PHD

5.0 (2 reviews)

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13 years ago

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Reagan Medical Center- Grayson Hwy

Reagan Medical Center- Grayson Hwy

2.3(20 reviews)
2.1 mi

I have always given Reagan medical clinic at five Forks 5 star reviews on Google. My doctor is…read morefantastic. And I drive from Suwanee to five Forks because of him. It is a clinic not a doctor's office, so I accept that there is often a long wait time. But when I am with a doctor, he gives me his full attention and does not seem to rush me so I'm willing to wait. I've learned to bring a book or something to do and I don't schedule anything else for the day I go to Reagan because I never know what time I'll come home. I went from 5 stars to 3 because I've spent all day Trying to get a message to my doctor despite several calls, voicemails, etc. And have not been successful. I have had this problem before. I saw my doctor yesterday and we talked about several different issues which required medication but the first one was sciatica pain, and he was going to call something in for that. But evidently forgot which he's human so OK. I have been trying to call Reagan @ Five Forks all day, starting at 8:30 thru 4:45. And when you call reagan be prepared for a several minute message before telling you what number to push. And it tries to get you to go to their website for making appointments, getting refills and leaving messages. However, neither their website nor the Healow app has any way to leave a message. There is a way for them to leave you a message but no way for you to get in touch with your doctor with any questions or in my case asking my doctor to send something in for sciatica. I received a text the day before my appointment asking me to check in ahead of time. So I clicked the link and filled out the usual check in forms. when I got to the clinic, they said it was broken and I had to do it again on their electronic pad. so therefore I do not trust the website. I made four or five phone calls today. One time I pushed the key for leaving a message for the nurse and I ended up getting somebody that was a scheduler at a completely different location whose English was not very good and had never even heard of sciatica. And argued with me. I mean all I'm asking is to get a message to my doctor. Around 4:30 this afternoon I placed my last and probably fifth phone call. All for sciatic pain which is so simple. I got a very friendly person who, despite my calling the five Forks location worked at a completely different location and was the scheduler as well. However, she was the friendliest one I've spoken to all day long. She asked me to hold as she was going to follow up on this. But after 15 minutes of nobody getting back on the phone I hung up. She had pulled up my record so obviously she had my phone number and I sort of thought she would call me back, but she did not. This is the only negative review I've ever written re Reagan. I've been seeing my primary care doctor (dr George Rafeedie 5) for probably 6 to 8 years. Dr. Rafeedie is excellent. It's just that it takes an act of God to get a message to him. So tomorrow I will have to go to the Suwanee urgent care, which is closer to me to see if I can get something for my sciatica pain. I've read several negative reviews commenting that the front desk people seem uninterested or are not working. I can't really speak to that. I know they see a lot of people and sometimes people can be difficult with them so they probably have their guard up. It is a walk-in clinic after all. but behind that door is where the real work happens. The doctors, nurses, and PAs and whoever else back there are working hard, but they're also laughing with each other and clearly like their work $ their colleagues. So if it wasn't for the inability to get a message to your doctor, which I have experienced before, I'd go back to 5 stars.

They never answer their phone? Wait over an hour even with appointment. Refused to refill my…read moreprescription when the pharmacy requested. Said I had to request the refill? If you want no customer service They are the doctor for you.

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Reagan Medical Center- Grayson Hwy
Reagan Medical Center- Grayson Hwy
Reagan Medical Center- Grayson Hwy - Lobby/Front desk

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Soyoola Emmanuel O MD PHD - physicians - Updated October 2026

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