UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

Beware and do not go to this location!!! The front office staff is terrible and rude. They offer no…read moreguidance for parking so I parked on the street. The meter was broke so I had to get assistance from the parking assistant. When I finally got in the building after waiting in line, they informed me that I was 11 minutes late so my appointment was canceled. I explained I had been there for 20 minutes trying to park but it was broken and they provided no guidance on how to park in their garage. I just moved here from out of state. Once I showed them the address THEY provided in Mychart, they realized they never provided parking instructions or the address to the garage. They told me I can try and come back 4 hours later after I already took off work. They provided poor communication and were extremely rude. I will never recommend this office or location.

Deanna Joe is a gifted physician. She is knowledgeable, caring, sensitive to her patients needs and…read moreshe has the skills necessary to give you the confidence to follow her guidance. I have been seeing her for a few years. I trust her and that means a lot to me. You can't go wrong with Dr. Joe.

I started seeing Dr. Kleiss in 2013. I was really impresses early on: stating my visit in her…read moreoffice with my pants on, not being asked about having children, and an overall feeling that she was listening to me. I would NOT recommended seeing Dr. Kleiss if you are polyamerous/non-monogamous, do not want children, or have pain during intercourse. Most visits now: she leaves me sitting in the exam room half naked for almost an hour, ignores that I am actively polyamerous, and has started asking about children because I'm in a committed relationship. I'm not really sure if the perceived change is actually her or a symptom of changes in healthcare as a whole.

OK...so I went to the OB/GYN the other day…read more... Well, maybe not. However, my wife did so this isn't the strangest review...or is it? Anyway, she raved and raved about Dr. Kleiss like I would rave about a pie from Lombardis. Professional, very friendly, personable, comfortable, informative, and all those other things. She did all the woman things perfectly, better than anyone ever in history. Got it? Good. So there you have it. She gets top dog rating and every woman should use Dr. Kleiss from this day forward! Update: I got to meet Dr. Kleiss recently and I have to say she is great. Relaxing and down to earth demeanor which settles you down about big things (like up and coming babies).

When Dr. Rabinovitz moved to a different practice, I wandered around seeing urgent care docs and…read moreasking for referrals for a great PCP. THEN SHE CAME BACK! I immediately made an appointment only to establish myself as a patient. I wanted to just say "hi" and leave but she suggested a full physical since it had been a while. Boy, am I glad she did! She discovered a problem and now I'm getting it taken care of in a proactive way instead of on an emergency basis. Dr. Rabinovitz is on time yet she somehow never seems rushed or bothered. I feel listened to and cared for. She is the epitome of what a family doctor should be. I'm so grateful to be under her care!

Yay! Dr. Rabinovitz is back! I am so happy to be able to go to her for medical care again. I cannot…read morespeak for the other provider at this practice, but Dr. Rabinovitz has excellent bedside manner and is always very helpful.

Dr. McCarter performed my surgery a few years back. She was excellent. The office staff was…read moreprofessional. We drove 2 hours and everyone in the office and Piedmont were professional. I will be having her perform my next 2 surgeries. I would recommend her to my family and friends.

I have to disagree with the other review here. Dr. McCarter performed my surgery maybe two years…read moreago, and she was one of the best doctors I have ever had. I would absolutely recommend her. She listened to me re my medical issues, she was thoughtful, professional, caring, and an excellent doctor/surgeon. At the time, she was at Atlanta Surgery Associates in Stockbridge, and the surgery itself was at one of the Piedmont Hospitals. The surgery went well. Hopefully I will stay healthy and never need another surgery, but if I do I will definitely call Dr. McCarter.

I called to obtain medical records for a mutual patient. I have to do this often, so I contact…read more10-15 offices a day. I had THE best experience when I spoke to Keena in the front office. She was so kind and efficient. I could tell by the background noise that she was incredibly busy - but she was completely on top of everything. As a patient - THIS is the type of customer service I look for when choosing a provider! I want to ensure she receives the praise she deserves! Thank you, Keena, for a great first impression!

My first visit was a very good experience..The medical care I received from my doctor is…read moreprofessional and caring. I have recommended Dr. Tomeh to my families and friends

Dr. Dinh and Safiyah are fantastic. I'd give them 5 stars except parking is kinda dicey sometimes…read more But everything else is great

This place DOES NOT do walk-in's despite their website saying they do. Do nott waste your time…read morecoming here and trying it I even tried to call ahead and confirm and no one answered so I wasted time and now money since I need to uber back home. Poor communication and desk staff are not to blame, someone hire up has made this foolish decision that impacts so many members of the community in an emergency situation. Maybe this review along with the many others properly dragging the score of this location down will finally get something through to them.

I am not sure what happened but the physician's assistant who worked for them for decades just…read moreleft. I am not sure why, but I presume it's because they worked her fingers to the bone, as she was very good with patients and always booked because people loved her. Her workload was huge and, I am sure, overwhelming. Now that she is gone, they have basically kicked her patients to the curb. Just called for a prescription refill and they said you are no longer a patient because we are not seeing her patients! WTF?? So lame. I cannot attest to their worth as doctors but this seems vengeful and sour grapes. Seems there's a better way to resolve your business disputes than taking it out on patients.

I was pleasantly surprised when I took my mom here for her initial visit. She's on Medicare and…read moreMedicaid, so you normally get some pretty crappy docs, but not this one. He took 1.5 hours to perform a complete examination, listened to past problems, made some referrals and suggested she have some procedures done. I was very pleased by his ability to listen and understand my mom, who suffers from mental illness. I only had to interject a couple of times! He seemed genuinely interested in understanding and healing her many health issues. He was also extremely knowledgeable about prescription medicine, even some of her psychotropic medications! Upon leaving both my mom and I felt utterly relieved to have found such a great doctor. HIGHLY recommended for internal medicine.