UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I came in at 12:05 PM. Was seen within five minutes. The medical staff could not have been more…read moregracious, kind, courteous, and gentle with my broken toe. Five star review.

Went to the Covington location back in December for a very sore throat while visiting my elderly…read moremother from out of state. They took my insurance info but didn't bother to tell me that they didn't actually accept it. Got billed many months later for $700+ for a single visit and COVID/flu tests. MANY phone calls, emails, letters. According to my insurance, they never even got a real claim. TOTAL scam, sleazy, predatory enterprise. Might as well go to the ER and get a real doctor if you're going to get robbed like this.

After moving to Atlanta 4 years ago, I had trouble finding a good PCP that I actually liked. I came…read moreacross this practice in 2014 and instantly felt comfortable. Dr. Ramshur is very easy going and tells it to you straight without guilting you hardcore like other doctors. The nurse and the ladies in the front are also very helpful and quick to see you. The location is great too since it is located in a small shopping center right off of LaVista. You don't have to worry about finding/paying for parking while visiting.

I have been a patient at Oak Grove for many years...Tried to message my Dr. For a new blood…read morepressure medicine.....sent the request Saturday night, was contacted Tuesday morning, and had the wrong prescription sent to the pharmacy...called again yesterday and was told they would send a different prescription...when I went to pick it up this morning, it was wrong again...these kind of mistakes are careless and unexceptional.

My wife scheduled what was supposed to be her annual physical at this practice. She had been a…read morepatient here for years under Dr. K, who has since retired. During the appointment, the new physician asked questions about her existing medical history, including cholesterol and other previously diagnosed conditions. My wife answered those questions but did not seek treatment for any new issues. The physician ordered routine blood work, including tests that she has received as part of her annual physical for several years. We were surprised to later receive a bill for a separate office visit. We were told that because pre-existing conditions were discussed during the appointment, the visit was billed separately. We also received a separate bill from the lab for the blood work. What makes this particularly frustrating is that my wife has had these same routine tests performed during her annual physicals for the past four years at this practice without receiving an additional office visit charge or lab charge. Patients should be aware that discussing existing medical conditions during an annual physical at Northside Primary Care Midtown (previously Midtown Medical Associates), even when responding to questions from the physician, will result in additional charges. Basic tests such as cholesterol, lipid profile etc. is not covered under the annual physical with this practice anymore. We wish this had been explained clearly before or during the appointment so we could have made an informed decision. We are disappointed and concerned about the transparency of the billing process. We will look for another doctor.

I have yet to have even a decent experience here but being new to Atlanta I don't really have any…read moreother references, But my last attempt here was just too much. I called to get an appointment with Dr. Koralewski although I had previously seen Dr. Miller. The staff told me "You cannot change doctors", I asked why and the young lady said she didn't know and her manager handles that. I asked to speak to the manager where i was again told "You cant change doctors because that is OUR POLICY". I asked her to email me the policy. She said "NO. I AM GIVING IT TO YOU VERBALLY". I asked is the policy in writing anywhere and she said NO. They were extremely rude and it seems to me this is actually UNETHICAL. I will certainly be sharing my experience and searching for a new practitioner.

Don't go here unless you want to receive a surprise medical bill several months later without being…read morenotified about it beforehand. And then they claim "oh you signed a waiver that allows us to charge you for 'necessary' things during the procedure without discussing them." What kind of a way to run a business is that? No business should EVER charge anyone anything without notifying them of the exact amount beforehand. Doesn't matter if it might require more than one appointment.

I was in town from across the country and needed to see a doctor ASAP. They got me in the same day…read more The doctor (Mareno) was very kind, took his time with me, and made me feel comfortable. His assistant was great, too, as was the office administrator Monet who promptly sent my records to my local surgeon. Highly recommended.

DO NOT GO HERE!! No insurance accepted at all, $90 co-pay. That alone should make you look…read moreelsewhere because this is the first time I've ever had that high of a co-pay, let alone not accepting ANY kind insurance. The employees were nice enough, but they try to tack on any extra charges they can, so if you are going to go here then be firm in what you are and are not willing to pay for before you take any tests or x-rays. It would have been too expensive to get antibiotics when I went, so I just got treatment for my asthma and left. I would only go here if it is literally your only option.

this place is a scam you have been warned. they try to get you to agree to unnecessary test to run…read moreup the bill please please please listen to this reivew and many others and go somewhere else!!

From the second I walked into this office, I knew I was in a good spot. The whimsical vibe of…read morehaving a beautifully ornate couch in the waiting room? Sign me up. My physician, Megan, identified her pronouns when she introduced herself. I could tell how well she listened to me and by the detail of the notes she was taking. I felt seen, respected, and deeply cared for.

The front office staff is not professional. They do not identify themselves by name when answering…read morethe inbound calls to the office so you will not know who is talking to you unless you ask them for their name. When requesting any help with medication refills over the phone, they will read a script to contact the pharmacy again to have them send over the request to get the refill and not allow you to speak to a nurse or doctor. They will not admit any errors or mistakes. Their webpage states, https://druidhillsprimarycare.com/coming-soon for Prescription information, This Page is Under Construction. When you have any additional questions for the doctors, you must make an appointment with the doctor as they will not call you. I am no longer a patient at this office after several years of issues with them as they were unwilling to realize the front office staff was not helping people.

I'm not sure what's with all the bad reviews. I went in for a bad cough, I made an appointment day…read moreof and went in, I only waited 1min before being seen. Dr.Flowers assisted me with care and was informative on my illness. I was in and out, I'm glad I came here instead of an ER where I would've waited hours before being seen. From reading the reviews it sounds better to make an appointment than a walk in because of course you won't be seen right away from others who made appointments.

I'm disappointed because I left without answers about what was wrong with me…read more I made an appointment the day before, and there were plenty of spaces. They also allow walk-ins. Nobody was in the waiting room when I arrived, which was good since a doctor's office is always full. Ensure you complete the check-in they text you before you arrive, because they will not even check you in. It was all relatively easy and fast. The nurse came, did the triage, and then the doctor came in to assess. They discarded the things that were not wrong, but again, they did not tell me what was wrong. I think it's not bad for an emergency, but if it's something that you could go to the doctor to better diagnose, I would go.