I recently purchased a new home which required extensive electrical work. On the advice on a close friend I sought out Frank Electric. The negative appraisal by Sam B. on Yelp was a serious concern to me, and that prompted me to inquire about its validity. I was told that it has always been the policy of Frank Electric to provide verbal estimates by telephone based on the customer's description of the work. Should an actual inspection determine a different situation, the customer would be informed before any work was done. Should the customer then not agree to the revised estimate, there would be no charges for the full onsite inspection or estimate and Frank Electric would not charge for the visit. That procedure was followed, and the customer agreed and understood why the work would be more involved, take longer and cost more since the chandelier was fifteen feet long with crystals on long sttrings and was to be hung at a height of twenty five feet from a winch system wired and installed by others. Frank Electric was told to proceed with the assembly of the chandelier. After the work was completed and fully operational the customer refused to pay for the actual cost incurred. Future work for that customer was placed on a prepay basis.
Satisfied and on the basis of my friend's recommendation, I employed Frank Electric for all my new work including replacing fixtures, switches, dimmers and installing concealed USB data cabling. They had all the materiel necessary. The electricians worked together as a team. The final charges were not only below their original estimate, but the quality of the work exceeded all my expectations. I can not rate Frank Electric highly enough. read more
