My boyfriend and I haven't gone to San Pedro square in several months, so we were surprised to see that there were little pop up shops located on the side of the San Pedro parking structure. Among the shops was Fractal Flora, an adorable floral shop. It appeared that the store specialized in low maintenance types of plants, such as succulents and air plants. I found on Fractal Flora's website, however, that the business also provides exquisite flower arrangements and centerpieces for weddings.
We didn't get to spend a lot of time wandering around the store, but there were products that got my attention. The Bulbasaur planter has got to be the cutest one I've ever seen. Bulbasaur is a plant Pokemon, too, so that was totally fitting. The planter that really caught my eye was the amethyst. I thought it was such a unique piece, and I was very drawn to it because I love crystals and working with crystal energies. One of the co-owners told me that if I didn't want to use the amethyst crystal as a planter, it could be re-purposed as a holder for tealight candles. I'm sure that was the original intended use of the amethyst anyway, but I thought it was cooler how Fractal Flora innovatively used it as a planter for an air plant.
I had an outstanding customer service experience with the co-owners of Fractal Flora. They were excellent communicators and just simply kind people! Here was my interaction with them:
I didn't buy the amethyst planter the day I saw it, but the next day I realized it was the perfect birthday gift for my teacher/mentor. I called the phone number listed on Yelp, which went directly to one of the co-owners (Co-owner A). Although she wasn't present in the store at the time, Co-owner A immediately got a hold of the second co-owner who was holding the fort down at the store (Co-owner B). She advised Co-owner B to check if the item was still available. Co-owner A asked my permission if I could be contacted via text by the number I called, which was my cell. I allowed it, and then Co-owner B instantly texted me and told me the item was on hold for me. When I was on the phone with Co-owner A, I mentioned that I was driving down from Vacaville to pick up the planter. Co-owner A relayed this message to Co-owner B. Considering the long drive, Co-owner B said that they could ship the product to me. I'm from San Jose, so picking up the planter was just a pit-stop before heading home. I appreciated their show of empathy though. Very thoughtful of them extending the offer of shipping it.
When I got to the store and met with Co-owner B, my experience with her was delightful. We conversed a bit about the Fractal Flora pop up shop at San Pedro as well as their other store location in Japantown. Since the amethyst planter + air plant combo was going to be a gift, Co-owner B carefully placed everything in a cute, petite bag and added tissue paper. She also placed an instructions guide on how to water and care for the air plant. It looked great and ready to be gifted as it was!
I am highly impressed by Fractal Flora and will definitely be returning. The co-owners are talented florists, and the products are great. Most importantly, it's assuring to know that this small, local business provides quality service and is ran with integrity. read more