I received a call from FP today resolving all issues including a bill I received after returning the meter. I was told before they were forgiving the remainder of the contract than was charged for the remainder of the contract. It was explained that the invoice was automatically generated and was in error. I owe them nothing. Thanks FP for resolving this. read more

Very poor customer service- took weeks to reply to an issue we had- Also Ties company's into a 5 year contract - AVOID

In all fairness, Amanda has reached out to me to let me know that she would reach out to the team about this. I still have not been contacted by the team for a resolution for this problem. The only contact I have received is another biweekly bill charging for something not due, so the billing department is clearly still working. read more

Postage meter salesman stated that cost savings from meter discounts would more than offset the ink cartridge, etc. supply costs. I signed the contract while on the phone with him, and he agreed to get me the exact postage and supply cost rates prior to mailing the meter. Never heard back from him, and the meter showed up the following week. No instructions, unclear how to find rates and order supplies. I literally called them about 20 times over the next 3 months, spend hours navigating ridiculous phone menus, and at the end of each call still could not get a person. I finally gave up and returned the meter without ever taking it out of the box or using it. They then billed me almost $1,100 for the full 3 years of meter rental, which I disputed. Then today their collection attorney called me and insulted me to the point that I hung up on him. Between this company and their attorney I have never been treated so unprofessionally by a vendor in my 32 years of business. Avoid this company like the plague. read more

This company has bar none the worst customer service I have ever experienced with any other company. They do not call you back and you are left locked out of your machine with no way to reload postage or mail anything out. read more

If I could give them a zero I would. Be very cautious of their underhanded practices. We have a contract with them and they auto renew for 12 months if you do not cancel the contract 90 days before the end of your term. But FP DOES NOTHING to let you know that your contract is coming to term and needs to be renewed. Then they tell you that you need a new machine and your old one will not be supported and they cut it off. So, you are responsible for the new HIGHER rates and shipping your old machine back to FP on your own dime to get the metered money back into your account. But if you leave them the metered money is not guaranteed to be REFUNDED. Then there is customer service :-( read more

We have been with FP Mailing for over 6 years. We were told we had to change mailing machines after 6 years of little to no problems. They sent a new contract. I was told nothing would change and this just needed to be done to get new machine. After receiving new machine, there was no return for the other machine. They said they would send a new return shipping label. We got that and sent it back. Then I discover that the new machine must be used on a Wifi Ethernet or purchase a wireless adapter. They no longer have ability to hook to phone line. We hired an IT tech to install new line since we can not have run through our secure network. This is where the trouble starts. The Customer Service has gone to 0 since getting the new machine...then we find out they "locked" us into another 5 years with them. This is crazy. We better be able to get out of this contract if they do not improve their customer service immediately. For instance, we need ink. And when we need it we need it immediately, but I have emailed and left a message for their rep. (BTW the first rep after we received our new "contract" and machine has fallen off the planet. Now the new one is not replying. Not sure what is going on... like I said we have been with them for over 6 years but they are putting no value on long term customers. read more

Their customer service is terrible. Every time I call for something I always have to end up leaving a message on someone's machine and I don't hear back. I have to repeat this process several times before I actually do hear from someone. I currently am trying to order supplies and I am having no luck reaching anyone. I wish I had read the reviews before I signed up for a 5-year lease. read more

Been using their meter for 8 years. Time to cancel as everything is digital these days. Well, the contract says 90 days notice BEFORE automatic renewal. I called 75 days prior. The guy I talked to was a real tool. Too bad, you will have to pay for the entire year. Was not willing to make any exceptions and I was the jerk for asking. For 8 years we used them, paid every bill on time, never any issues. And that is how they repay their loyal customers. Nice!!! Pay for 12 months even if you cancel. read more

And on top of that the lawyer I'm sure is a good old boy and sent one letter and wants to be paid 1600 plus. There's a scam somewhere. 1600 for 1 letter Cmon now. read more

I'm very disappointed in FP mailing solutions. We were interested at the time for a postage machine. I talked with Michael Adams in sales. After I signed the contract, we decided not to get a machine. Well guess what they sent it to me anyways. When i called Michael back he said you only have 30 seconds to cancel after you sign a contract. This does not make any sense. You standard contracts are 3 days. I have talked to Thomas Polonski, he said that there is nothing he can do. We returned the machine unused and also a brand new additional cartridge that we paid over 100.00 for and did not receive any credit. I told him that there are only 3 people at this business and we opted not to get a machine. Very disappointed in this company. Will report to the better business. I offered to pay 1/2 of the bill, not acceptable. read more

I see others beat me to my complaints. One of the worst experiences I've ever had with a vendor in my long years in business. The contract I'd signed was for 3 years longer than I'd discussed (tip: read the fine print), and when it finally expired, I, too, encountered the 90-day return problem, so ended up with the stupid thing for another year. A creditable company wouldn't have to bamboozle prospects and clients. I'm headed to the post office now to send it back, finally, and SO HAPPY TO BE OVER FP. This has been a nightmare, from shady deals to hour-long holds to customer service. Please take the advice of most other comments here, and for your own sake, don't deal with this company. read more

If I could give FP zero stars, I would. I have never experienced customer service of this level, ever! I mean the LOWEST level possible for any company. They are very shady and extremely unhelpful! Speaking to a "manager/supervisor" is a joke and a lesson in patience. FP could make a Saint swear! I cannot wait until our contract is up. I would rather walk the 1/2 mile to the post office than deal with FP. I'm very disappointed in FP. read more

Although I received a response shortly after my initial review after 3 attempts to reach back out to them. Zero response. Not good. read more

DONT DO IT! Worst machine and service. Plus they will tell you anything you want to hear to get you to sign up. Machine sucks, you spend 20-30 mins every time trying to get it to work for your stamps. Ink cartridges don't even last 100 stamps. Want to send the machine back? Postage has to be through USPS and you have to buy insurance which costs about 260$ plus shipping. Biggest crappiest price of equipment I've ever dealt with and you're basically called a liar when you speak with customer service. Update Aug/8/2017: Ink cost apprx 0.17$ per stamp. read more

Yelp should create an option to leave no stars. I have never in my life have dealt with such an unprofessional, unresponsive & frustrating company. Postage machine never works and when we finally got fed up with always trying to fix it, we decided to cancel. Not only is reaching someone impossible, I have been calling for 3 months now and every single time they tell me they are going to send me a cancellation form and NEVER DO. They also let me know I have to pay the remainder of the "contract". So you're telling me, I have to continue to pay for something that hasn't even worked for us? RIDICULOUS. PLEASE RUN & STAY AWAY. read more

I explain to them the problem I was having with my previous mailing company and they said I wouldn't have that problem with them but when I received their postage printer I had the same problem and even worse than I previously had and they never told me that I was agreeing to a three-year contract commitment I don't like it company who is very sneaky and underhanded like this company is who claims to be better than everyone else and is actually much worse and acts like a wolf in sheep's clothing now they are claiming if I cancel they will hold me responsible for a three years of charges when they misled meet and getting me to sign up in the first place they can try to hold me responsible for that good luck to them because I'm not going to deal with a company like that we were just lied to the people just to make a few dollars I don't see how they stay in business treating people that way read more

Awful. Just awful. We would have cancelled our account sooner, but contracts require a 6 MONTH notice to terminate. Our first machine broke when the replacement ink cartridge got stuck, which was a common problem we found out. The replacement machine wouldn't connect to our network and our IT team found it was a faulty network card. Called FP to explain they sent us a replacement ethernet cable, which we explained we already tried multiple times. Obviously that didn't work. After a week we contact them again and now they say our IT team needs to reconfigure our network IP to set up the machine. We literally told them the exact problem 3 weeks ago ago. Do not waste your time here. Every review is horrible. Stick with stamps or go with Pittney Bowes. read more

The service has been down since 7/8/2019 and no answers of when it will be back up. This is no way to run a business. Good luck getting hold of customer service. The Web site has had this message for over a week now.We are currently experiencing issues with our system, there is no access to MyOneFP at this time. You can still call our Customer Experience Team for assistance ( No response there). We apologize for any inconvenience this may cause you and we are working to resolve this issue quickly. Are they still in business? read more

Their server is down for their customer accounts, and has been down for over a week. Their website message says to contact their Customer Experience Team for assistance. Ummm, no. It goes straight to a busy signal. Can you e-mail them? Ummm, no. Only a contact form, and you might get a reply a week later. How are you supposed to do your business when they can't do theirs? read more

maximum number of charges per week...really. using credit card to add postage to meter. did not work. we are stuck not being able to get packages ready to go out for tuesday. all night we are here in california and no one was able to weigh all of the packages. we have pitney bowes meter still in box as we were not sure if fp would come through and here is a huge first problem. we are considering opening the pitney bowes...after looking at your online reviews. not happy. owner brian hairston postage purchase confirmation current postage balance available for download: $0.00 maximum number of charges per week exceeded, please contact customer service item amount postage: $100.00 fee: $3.50 total purchase: $103.50 total available for download after purchase: $100.00 read more

Is this company going bankrupt? Not able to access customer portal to order postage, phones completely down yesterday, and no explanation as to when their systems will be up again. Unacceptable! read more

STILL unable to add postage to my machine for over a week. Its one thing not to be able to use a machine I am paying them for, its another to have a complete lack of respect to your paying customers. At the very least email updates on the situation to us! This is business 101. The only way currently to contact them for an update is to wait on hold for over an hour. read more

I have been trying to return an FP machine that we no longer need for about 6 months now. Seems they have a gate keeper process to keep people from being able to reach their return department. I keep being told someone will contact me, yet nobody has. However, they're sure to charge me every month and reach out when invoices they fail to auto draft are outstanding. While the machine itself is great, we have no use for it. If you intend to keep a machine forever, this may not be a good review to go on. But, if you ever decide to get rid of it, have fun trying to get a person to take care of it. read more

We have been with FP mailing the last 6 months, all the time we are having problem with machine and the service is very week. Anytime we spoken to them they say we will come back to you soon, NEVER SORT OUT THE ISSUES. Don't get any service from them read more

I have to re-write my review as to why this is the worst company I have ever worked with because it didn't have enough content. But warning people is worth the extra time and effort. I have never had to wait so long, spend so much money, and be so frustrated trying to cancel services. Over two years of paying monthly bills was cheaper than paying the early termination fee. Imagine that, 2 years being cheaper. As the machines gathered dust it was still cheaper then canceling outright, all to be charged 3 grand when they assumed the machines were lost since postage was never added even though I requested multiple notes to be posted to account that the account was inactive and to be cancelled as soon as possible. Months later I am still be charged a termination fee, after waiting 2 years to avoid such fees... and everytime I call they say there are no notes on the account and I have to send them their own emails back to them as proof. As I originally stated, the worst company I have ever worked with. read more

I leased the PostBase 30 4 years ago, and I like the unit and it works well. We have been using second party ink for 4 years with no problems. $75 v. $265 for ink, a no brainer. On our last ink replacement, the software now says non conforming ink cartridge and will not work. Reports as "no ink in cartridge" Obviously, FP has done a software change to reject second party ink cartridges. I would not have a problem with that IF their ink price was reasonable. It is not. So I will be returning it at the end of the contract (with more than 90 day notice) and go elsewhere. Very sad for the company read more

They have the worse customer services that I have ever encountered. On an average it takes over 30 minutes to get a representative on the phone. I've endured more than two years of bad services. Everyday we had to constantly reboot the postage machine to work. Even after I canceled the service I spent over a months trying in vain to get a return to address. As of this writing I haven't received the address. Finally out of frustration I shipped it back to the corporate office. I should be a saint. read more

worst ever to deal with!! don't do it go to post office. They lock you into a contract and will not let you out even when machine is broke you still pay worst experience in my professional career read more

I will start off by saying, I never had a big issue with customer service, but the machine itself was horrible. It was extremely loud, always needed to be "rebooted", scale didn't work properly half the time and the ink was very expensive compared to other machines out there, and please be aware of the 90 day notice to cancel your contract. So if your contract is up in March make sure you have given notice by November. read more

Is there a rating less than 1? This is the most unscrupulous company. Do not do business with them. They auto-renew without notification, and fail to return calls or emails. There is absolutely NO customer service or redeemable qualities or core values associated with this company. My next step is a complaint with the BBB and then the Attorney General's office of our state. read more

We started using FP the first of December (THIS YEAR). so far, I have been on hold trying to resolve issues with the machine for over a total 8 hours. Guess what? We still can't use it. I am busy. I do not have time to be on hold for hours every other week, most of the time I have to just hang up because I can't sit here on hold all day. it is always 19-25 callers ahead of me. The only way we actually got through to anyone was pushing the new customer selection on the menu. they sent a new machine out and guess what. the old one (that was less than a month old) was locked up so I couldn't take it out of commission as the instructions stated. I hooked up the new one and go through the lengthy process of setting it up and then it is locked as well and again I need to call customer service. The sales rep was adamant about the fact that we could buy ink from anywhere. We were NOT required to buy their overpriced ink cartridges. Well GUESS WHAT, the new cartridge we purchased from another source will not work in the machine. Our IT guy says the machine is designed to reject it! You can't return this product so we spent $80.00 on 2 cartridges we cannot use or return and now have to spend $150. for ONE more to get one that will work. I asked specific questions before I signed the 24 month contract with them. I was given what I wanted to hear as answers. I thought Pitney Bowes had bad customer service. this tops the bunch. at least their machines worked! This machine has been down more than up in the first month...not off to a good start. Quadient says they can get me out of this contract. Am seriously considering it! LIKE SERIOUSLY!!! read more

PROBABLY ONE OF THE WORST COMPANIES I HAVE EVER DEALT WITH!!! Below is a legal letter I had to write to Mike Hannon of FP Mailing because of the TERRIBLE service this company provides: Due to the fact that you have yet to return a single one of my phone calls or emails over the past several weeks I'm left to assume that my case and account with FP Mailing in now closed due to your silence. I want this email to also be a legal record of my final attempt to reach you. Let me also remind you of the timeline and issues I've had with FP over the past few months: At the end of August I signed with FP to have a My Mail postage meter delivered to my office in Algonquin, IL Since then I've had 3 of those meters changed out due to "internal errors" with the units software. I was actually without a working meter during this time more than I was with a working meter. After the 3 meter broke down on me I called FP customer service on October 30th to let them know I wanted out of my contract since this was not the kind of service I was promised. I was then connect to the Cancellations Department and spoke with Stephanie Martin. She told me FP was having in issues with that type of postage meter and she would upgrade me to a different postage meter, an Optimail 30 meter, for the same price I was paying. After a couple of days I called back and spoke with Stephanie Martin and asked her why I hadn't received the new meter yet. She told me it could take up to 2 weeks to receive. I then told her in an email I was at the height of my busy season and can't wait 2 weeks for a meter to arrive. It was also in this email I told her to cancel the deliver of the new meter, to pick up the broken meter and to cancel my contract. Since that time she stopped emailing me back. I have the email records of me emailing her without any response. In the meantime I started doing some research online about FP through sites like Yelp, Better Business Bureau, RipoffReport.com and GlassDoor.com to name a few. It seems like FP has a disturbing culture of terrible customer service to say the least. Deceptive practices seem to be prevalent within your company. So at this point started to put the pieces together of why I wasn't getting any kind of response from the Cancellation Dept. at FP. On November 6th I spoke to another person in the Cancellation Dept. who told me the ONLY way to solve this issue was to speak with you. She then connected me to your voice mail and I left you my contact information and a brief description of my issue on your voice mail. You never returned that call. On about November 9th the Optimail 30 postage meter I told Stephanie Martin to cancel arrive at my office (remember I have documentation telling her not to ship this). To add insult to injury I also received a shipping invoice from FP for the amount of $32.33 for the meter. On November 18th I drove to the FP offices in Addison and was met with a person by the name of Joe Tram. I had with me both meters, the broken MyMini and the Optimail 30. I told him that no one at FP was returning my emails or calls and that I decided to make the hour drive to return these meters. Joe told me he was in service but that he could receive back the meters for me. He took me back into his office and gave me a signed receipt for the 2 postage meters. Once again, as far as closing my account he told me I would have to speak with you. On November 19th I called FP and was lucky enough to get Stephanie Marin on the phone, she of course told me she had no memory of my issue with my meters of FP in general. In fact her demeanor became very cold and short with me when I presented her with the facts including my correspondence with her. I was once again told by her that I would have to have to speak with you and she would give you the message since you were "in a meeting." On November 20th I called you directly and left you yet another voice mail to contact me to resolve this issue. As of today I'm still waiting for your call back. Finally, yesterday I received an invoice (attached) for $462.32 for billing on the Optimail 30 meter which I returned (actually cancelled before it was shipped). Let me make this crystal clear, I don't know what that invoice if for but I will not be paying that or for the other shipping bill of $32.33 for a meter which I never wanted shipped to me. I also want to make it clear that I no longer have possession of any FP postage meters. Thirdly, I have been without a working postage meter longer than I was with a working meter. This was not the service I was promised, in fact, I believe FP to be responsible for their fraudulent actions (or lack of action). I will still extend to you one final offer to call me to resolve this issue, but if history is an indicator, I'm not holding my breath that will ever happen. I'm also copying my attorney, Joe Agnello, on this email so that he is made fully aware of the facts of this case." read more

I should have read the reviews before I switched from my Pitney Bowes Mail Station2 to the My Mail meter by FP. This has been nothing but a headache, For the few dollars I save a month it has cost me at least 50 times as much in time. Three people in our office use the meter and everyone of us have trouble with it. I have talked to customer service at least 5 times and I have to say every time they come up with fix. But it is always a different problem, and the fix they gave me today will not fix the problem I have tomorrow. Today I called to return the meter and they said it was past the 30 day trial period and I would have to pay for not only returning the meter the extra ink cartridge I bought, over $80.00, forfeit $25.00 of the postage I had loaded in the machine and they would bill me for the entire 12 month agreement. PS: They do have a record of my all of my calls but that does not seem to make a difference. My advice again don't walk away from this company run. I am going to send this comment to their competition. They should be able to get some great mileage out of it. read more

Every aspect of the company is absolutely terrible; the awful products that do not work, the horrendous customer service who try to blame the customer for everything, not to mention what seems to be the most sleazy way of doing business by deceiving the customer every step of the way. I filed a complaint with the BBB, and now after reading all of the Yelp reviews as well as the 60+ complaints already filed on the BBB, I fail to understand how this company is still in business. Giving this company a one star rating is about five stars too many. Similar to every other review on here, below is my BBB complaint: In May 2014 we agreed to a proposal for a one year term for the MyMail Max machine. After issues with delivery and having to pay delivery fees twice, we finally received our machine in July 2014. Upon receipt of that machine, we discovered that we had not been provided with any cables, power cords, ink, etc. in order to use the machine. After contacting customer service, they told us they would mail these things to us. We didn't get anything from them until late October 2014, and what we did receive was only one cable that wasn't compatible with our machine. Because of these long delays, in the interim, we found a new company to use for our mail and postage needs. When we received a bill in September, we contacted customer service and spoke with Dave Hanson. I told Dave that we would not pay for a product that we can not use and that we would like to cancel our business. I was yelled at, told it was our fault for "being on vacation" (our office works non­traditional hours and no one was here to sign for the machine on first delivery), and told that we had entered into a binding one year contract. I asked Dave to send a copy of said contract, which to this day (2/4/2015) I have yet to receive. During this phone call, I also learned that the machine we had received was not even compatible with our office and wouldn't even work had we gotten all the power cords and cables needed. The brochure for the machine states that it works on an analog phone line (which we don't have) or through the internet (which we do have). Dave informed me that the machine only runs on Windows operating systems, however, our office runs entirely on Macs. Dave continued to say that we can't cancel our service, but that he would look into a newer machine that would work on our systems and get back to me. Having not received a single call/e­mail/fax back from Dave, when I received another bill from December 3, 2014, I was shocked and called back and asked to speak directly to Dave's supervisor, Mike Hannon. I left a message for Mike and never received a return phone call until Dave called back on January 19, 2015. Being that I was out of town on business, not vacation mind you, I didn't return Dave's phone call until February 4, 2015. At this time, Dave was again extremely rude and condescending. He began stating that it was our fault that we can't use our machine, that the contract states that the machine has to have an analog phone line (to reiterate, I don't have a copy of any contract which I am not sure even exists since they won't forward a copy, and the brochure for the machine states the postage downloads require analog phone line OR internet but do not specify the internet must be on a Windows OS). After about 5 minutes of back and forth banter, Dave told me that his supervisor, Mike, agreed to split the difference with what we owe and let us out of our contract. I explained that they have breached their side of the contract by not providing to us the product and service we agreed to, and as such, we will not pay them anything. I asked to speak to Mike, and after much refusal, I was finally transferred to his voicemail. Had I known what I was getting into with the combination of a bad product and the worst customer service I have ever had the pleasure of experiencing, I would never had used this company in the first place. After reading multiple BBB complaints describing very similar issues, it appears that this is just a company with terrible business practices and I can relate to the frustration of every person who has made a complaint before me. read more

How do I give 0 stars?! Be very careful if you decide to engage with this company. If you choose to lease a meter from them, there is a statement in the contract (written in about 6 point type) that states that a cancellation must be received 90 days before the contract term ends. If the cancellation is not received 90 days in advance, the contract automatically renews for an additional year. I had given a verbal cancellation notice to them nearly 4 months in advance, they refused to honor it. This is not proper. This is not good business. I am now on the hook for an additional year on a machine that I don't want. Their website promises excellent customer service, empowerment of employees, yada, yada, yada. I experienced none of it. read more

Do NOT use FP Mailing. Terrible customer service with terrible system to store customer activity. They will also constantly accuse you of losing meters and not returning them. They lock accounts without warning delaying business operations read more

BEWARE!!! My Meter went bad and they replaced it with another bad meter. The bottom line is when there is a problem that needs to be resolved the customer service is very poor and the customer service reps seem to not be trained very well to deal with problems. When I called and spoke with David Hansen on the phone, he promissed he would get my meter working. When we diagnosed the meter David did nothing but play games with me and he tried to trick me. My meter still does not work and the conclusion is I have to pay $1000 to replace the machine. If you use Yelp to make decisions on a company not to deal with be carefull. If you have to bulk mailings, take your post cards or letters to a Fedex Office or a UPS Store first! They will take better care of you and you do not have to rent a meter and risk doing business with a company like FP. Contract. I have personally taken a Real Estate Course and one chapter of the course goes in-depth about contracts. A one year contract that you have to cancel 90 days before the end of the contract is not a valid contract, it makes no sense. If you have to cancel the contract 90 days before the end of the one year contract, it is not a one year contract. A contract does not automatically renew either. DON'T PAY THESE PEOPLE! read more

Never had an issue with our PostBase machine, but the customer service leaves something to be desired. When we ran out of ink this week with a stack of mail to send out, I called to see if I could come by their office and pick up some cartridges. I was informed in a deadpan, unapologetic tone that the warehouse was closed and I would not be able to pick up the cartridges until tomorrow morning. This was repeated to me while explaining our urgent situation. I would understand if I was ordering a whole pallet of something but we are talking about TWO ink cartridges no bigger than the palm of your hand. I work in distribution, and if a customer needs some items in a rush, we'll pick them. Yes, EVEN IF THE WAREHOUSE IS CLOSED. So here I am, furiously rushing to CVS to overpay for forever stamps so we can mail our invoices on time. Thanks a lot, FP. You left me up a creek without a paddle today. read more

These people are horrible!!! Customer Service is less than helpful and the technical service is non existent!!!!!