AJ greeted us as soon as we walked in the door, he is very attentive and checks in and makes sure you have everything you need! This place is a great grocery/gift/prepared foods/wine/beer store (sounds too good to be true, but it is). You can also get a beer, coffee, or kombucha on tap while you hang out, snack, and get some work done. This is definitely my new favorite place to study in Wicker Park thanks to AJ! read more

This location is right across from my gym, so I've stopped by a few times when I'm in a pinch. There's a small array of wine/beer (including some on tap), pre-made meals, snacks etc. Their sandwiches and salads are surprisingly tasty. Everything is about 25% more expensive than you'd expect though, so definitely don't come here for the prices. The staff is always polite, and they're open till 11 pm on weeknights. There's also a handful of tables and chairs if you're looking for a new place to post up and work. Their boozy slushies are also tempting, but I've yet to try one! read more

Update -- Alexa from the Wicker Park store reached out as soon as she saw this review, took the time to look into why I was upset and helped me feel like a valued customer/want to return for another purchase. I created a future delivery order for a friend's birthday gift. And shortly after I decided I wanted to change it if that would be possible. After emailing with customer service I was told I could not change an existing order, but I could cancel the existing order and create a new one. Easy and no problem, so I asked to cancel the existing order and created a new one. Note: I requested an email or other confirmation to confirm this order had been cancelled and was told their system does not generate emails but was assured it was cancelled. On the morning of the scheduled delivery, I called the store and explained what happened and asked for confirmation my original order was cancelled so my friend did not receive multiple orders and I was not charged twice. The woman on the phone confirmed there was only one order going to the birthday girl. Great! Fast forward to delivery -- my friend texted me the sweetest note and mentioned she had received two orders from me. I called Foxtrot right away and after someone else calling me back, they said would not refund me for their mistake unless they could take back the order from the birthday girl. I said no because I think that is terrible customer service (I tried multiple times to ensure this did not happen for them and me) and I would rather eat the costs. I get it, times are really tough for all of us, but this was a bad mistake because it was a gift. She also got two birthday cards with different messages which is no big deal but come on... And then they didn't do anything to try to keep me as a customer. Would rather go somewhere where I am appreciated as a customer. read more

This place rocks! It's probably the best convenience store in Chicago. They have an awesome selection of wine/ beer, a sick coffee program, awesome packaged meals, and the best snack food. On top of just having cool stuff, they also have their own App that includes all the different items they sell in the store (including booze!) and they freaking deliver in under an hour. I also realized that they let you buy wine and beer off the shelf and drink it in store. They hook you up with glassware etc. It's mucho cheaper than drinking at a bar and a chill environment to have a drink with a friend. Big fan. read more

Their hours are completely wrong. Walked 20 min to get there at 10pm because it says they close at midnight and it was actually closed already, at 10pm. You can't even keep your hours updated? Ugh! read more

I have ordered 2x from the service. The first order was great but the second...I was so disappointed by the lack of customer service. First, customer service emailed me that my order was delivered as it was a gift -it was not- the order was a $75 order with wine. The service emailed me and told me they confirmed the I.D of the receiver - this was not true- when I emailed them 2 days later- they just said- sorry for the inconvenience- we will send you a refund. This was not the point- the expensive wine gift - I was told was delivered never made it and who ever did get it could have been under 21 years old. After visiting 2 stores in person because there is no number to call- and expressing my dissatisfaction and leaving my phone number for a response- I have still heard nothing back. Very disappointed read more

I am a long time foxtrot customer. Incredibly disappointed with my recent order/ their service. The store called me with changes to my order, no problem. I then waited two hours for an order that never arrived. The store did not answer the phone/ hung up when trying to call. When I finally got through the girl who answered was incredibly rude, and told me I would have to take up my missing order with corporate. Needless to say I didn't get my order, and haven't received a refund. read more

Great music, coffee is okay, and the wifi sucks.. if I'm asked to pay $5 for a cold brew, the least you can do is provide decent wifi.

The majority of times I've ordered from here they've messed up the order. I realize this is 100% a first world problem. That said, you'll most likely be forced to add on a bunch of fluff just to meet the minimum, so that when they do get it wrong it's like you're hit three times. Highly discourage ordering delivery. read more

Yikes. Placed an order on the app to pick up a few pre-packaged items. Showed up a half hour later and they said it wasn't ready yet and would be a minute or two. No problem. After 15 minutes I was told they may be out of 2 items - I said that was fine and to just refund the out of stock items and I'd take the rest. Waited another 15 minutes - at this point we're approaching a 30 minute wait and 60 minutes from placing the order in the app. I asked them to just refund the entire order at this point. Magically, my order appeared - I took a look and 2/8 items were incorrect, and the 2 out of stock ones were "substituted" with another brand that was not at all the same. There was no offer to refund the 2 out of stock items I originally ordered - they acted like they were doing me a favor by giving me the (much smaller) substitute items. At this point I asked for the whole order to be refunded and they said they would do that, but couldn't give me any receipt, email or proof of refund because it's all electronic. What?!? This would all be unacceptable service normally, but even taking away the missed items in the order, it's entirely inappropriate to make your customers wait for 30 minutes in your store and risk Covid exposure to pick up an online order that had more than enough time to be fulfilled. read more

Saved my A$$... I was running late to a playoff party at some friends and was supposed to bring something. I'm new to the city and on my way I past FoxTrot and decided to take a chance and see if they may have what I needed. SCORE! I picked up snacks, beer and a bottle of Bulliet bourbon. Who would have thought I would have found such an assortment just around the corner. The staff there were really helpful and from their recommendation I picked up a bottle of FEW that I'm excited to try. read more

If you have a small child, even a happy & quiet one, the staff (at least the three of them working yesterday afternoon,) will make it known that they would prefer you not have him/her in the market. I bought myself a drink, so it wasn't like I was using the space without purchasing something. Also - completely not busy. As in, I was one of four customers in there. This bummed me out enough to post a freaking Yelp review. read more

This is presumably a logistics company. They have an aggressive expansion plan. Yet more than 50% of my orders are screwed up. This is a joke of a company. Stay away. read more

Sandwiches were ok, decent portion but both sandwiches (on different bread) were both soaked through the bread on the condiment side, definitely not fresh, definitely gross. Staff was nice but asked me if I wanted utensils and I said yes and didn't bother to put them in the bag, thankfully I have plenty in car from places that do! Potato salad is bland and sweet. For all the hype this place is definitely not "fresh". read more

The prices are almost offensive on how expensive and overpriced things are. How does anyone afford stuff here? It's 2-3x cheaper at other stores! read more

I stand by my original review and deduct a star for the $3.00 (!) avocados you can get at Jewel for 3 for $5 ($1.67 each). These are not special avocados. Every store around Chicago sells Mexican Hass. These prices are simply outrageous! read more

EXTREMELY overpriced...i mean the coffee is OK...but $3 for a tiny little cup?! It was the most expensive, smallest sized coffee I've ever gotten in my life. They sell a lot of random products inside including Bagel Bites at over $4 for the same ones you see at a grocery store! Like others have mentioned, this place needs to get a reality check and calm down on the exorbitant prices that they are charging. read more

Cool atmosphere and decor but overpriced. I saw a lot of items that I can easily get cheaper elsewhere. They have good coffee and liquor selection but at higher prices. Considering there's a lot of other coffee shops and a Jewel nearby, I'll pass on this. The value for me as a consumer is not there. read more

A bit expensive, but 175MBPS DOWNLOAD so who the hell cares. Lots of power available though it isn't super clear where the plugs are - they're hidden very well, on the floor under the tables, mostly. read more

Delicious kombucha and super cute vibe -- it's both a market and a café. Reasonably priced wine, a quiet place to work, and fun kitschy things in the back (candles, vintage Scrabble, etc) Love this place! read more

This place rocks! Awesome selection and layout with great prices! I usually swing by for a 6 pack on Friday after work or for a quick dinner during the week. The free coffee as a perks member is a nice benefit as well. John read more

great location but music is so loud. when it's 7-8am, it's annoying and not conducive to employees hearing an order.

My neighborhood go to! Love the breakfast tacos and Metric coffee - perfect place to spend a morning or pop by for a quick pick up.

I'm kind of foxtrot obsessed.... I love them for so many reasons. I grab a coffee almost every morning on my way to the train and love the option to grab a bottle of wine and flowers on the weekend for me or a friend. Plus the grab and go food is great for lunch - I stock up for the week. read more

Went in to get 2 cappuccinos and a latte..When I came in there was one person ahead of me and they were paying for their coffee..So I really had no one in front of me in line more than 30 seconds..I walked in at 2:45..I received my drinks at 309...I counted 7 employees but there could be more.Who knows..By the time I just stepped out of line just from paying there were now 4 people behind me..So at law of averages the poor guy at the end was in for over an hour wait if was ordering any type of specialty coffee..Whoever manages this place needs to be replaced. Someone needs to go to a Starbucks and look at how 7 people can move things out..Everyone there is on the ball and moving...I had someone waiting in the car..They called me 3 times because they thought I was messing around in there..They are asking me,, " how many people are in line?" I'm like, just me..No one was ahead of me...No one can conceive of how slow, laxadasical, and unorganized this establishment is..Coffee were good but nothing is worth that kind of wait..Imagine if there were like two people in front of me in line ? No, never again..Two employees doing something could have run the front end.. Good luck making any real money with this type of attitude.. read more

Very friendly staff and great selection of products from cool brands!

Awesome coffee shop to work out of or to meet up at. Open clean feel, great coffee and great snacks on deck. Small selection of convience goods, but well curated. read more

Great little coffee shop near my friend's house. We came here two mornings in a row for coffee and a pastry. The food was amazing and we took a couple of bottles of champagne and orange juice to go to start the day. Staff was extremely nice and the prices were more than reasonable! read more

Wonderful coffee shop / small format grocery store mashup. Worked from the lounge area for about 2 hours yesterday. Staff was very friendly. I'm not sure why others are complaining about prices. I found the prices both on coffee and wine to be quite reasonable. read more

Such friendly staff, and SUCH a cute place! I love coming here for coffee on my work breaks and just hanging out. They also have a great gifting selection that I've definitely used recently for last-minute gifts. Love it! read more

please check your bread products. the hot dog buns I ordered yesterday for delivery were stale with green dots of mold on them...

I love Foxtrot, my one stop for all my shopping needs, so many quality selections to choose from. The place is always so clean and the staff are amazing. I must give a special shout-out to Sophia. She is the epitome of quality customer service, always friendly and willing to go above and beyond to assist, and provide recommendations. read more

Great coffee and selection of craft beers at a reasonable price. Delivery option via the app is a nice touch.

Extremely over priced. Justin's almond butter is about 6-8 bucks anywhere else. At Foxtrot it was 16 dollars. That's just one example of the ridiculous prices here. read more

Love that this neighborhood spot opened and starting serving food on the go. Much needed in the area. Very good but definitely overpriced. Their breakfast tacos are really good but ALWAYS sold out. We've gone multiple times with our family and they've consistently been sold out even at ~9:30am. read more

Great to see Foxtrot in Wicker Park. I can stop in the store on the way home or use the app if I forget something. Selection is good, staff is friendly and helpful. App is easy. read more

This is a wonderful coffee shop / convenience store that recently opened near my home. The staff is wonderful, and the coffee is delicious. I've already come here several times to work. Not sure what the other reviewer was referencing, the prices are quite reasonable for the products offered. read more