While the coffee itself was good, the service worker was blatantly upset with my husband I for using promotional "free drink" coupons we had received.
We arrived one morning each with a free drink coupon (that was given to us by our apartment complex as part of our welcome bundle). The worker immediately told us we couldn't both use the coupon on the visit and while the coupon didn't explicitly mention anything of the sort we didn't fight it and simply came the following morning to redeem the second coupon and purchase some food. The same worker was on the following morning when we arrived at 6am. She seemed very displeased that we returned and before I could order my drink asked if I went to "all of the Foxtail locations with my free drink tickets," and asked how I got it. Despite being confused why she was so upset with us, I explained it was a part of my apartment complexes' welcome bundle. I was so taken aback by the hostility in the interaction that I opted to not purchase food and am not likely to return despite enjoying the coffee.
I'm not sure why these promotional items are offered if potential new customers are going to be mistreated by using them. read more