Tim Bolin is a great mechanic and took excellent care of my 2005 Yamaha FJR 1300. He was…read moreparticularly adapt at dialing in the suspension, never the easiest of adjustments due to the rider's subjectivity, but he came up with a way that was way less expensive than buying a new shock, i.e. higher viscosity fork oil and stiffer springs. My beautiful FJR now handled like it was on rails, I was leaning over like never before! Tim has some sort of mechanic magic because my FJR always rode better, smoother, and faster after he had attended to it, even if only an oil change. My motorcycle rolled on faster, turned into the curves sportier, and handled more easily. Also, in B2B mode, I worked at a motorcycle shop where Tim was my parts customer and you could always count on him for a smile, a friendly greeting, and, as an industry professional, someone who knew exactly what he wanted/needed. It was a pleasure to wait on him in that capacity. I recommend Tim with neither hesitation nor reservation. Sincerely, Patrick Shaughnessy Chicago, IL

Tim is great! This is an in demand business so you have to wait your turn, but you will be happy! I…read morehave taken a fleet worth of machines to him over the years and him and his team haven't let me down yet. Thank you sir

I'm late in acknowledging the great service I got from the folks at Fox River Tire over the…read moreholidays. I want to add to positive reviews and all those who are lookin for tires and service know what a great help they were to me. I'm sure when I went there looking for a spare doughnut tire for my 2007 Honda Odyssey with 180,000 miles they could tell that I had just got a set of new tires and wheels and it wasn't from them. We had gone to Discount Tire as their prices were a bit lower and family members had gone there. Very busy place but new tires and wheels were installed that replaced my run-flats that came with vehicle. We had gotten a price from them about getting a doughnut rim and tire (did not have one because we had run flats) which was around $350. When we picked up van that day they were very busy again and after waiting 10 min asked to get us key so we could go. On getting to vehicle we noticed that black lugs had been used on new nickel wheels. We called when we got home and was told that that is what they used and would be replaced the next morning if we didn't like how they looked!! Job would take 20 min. No appt needed. Next day my husband got there early. Only a few cars being worked on. After over an hour of waiting and watching customer after customer come in for tires and our van still waiting to be taken in my husband complained about wait. He was told that these were emergencies and they would eventually get to us. He asked to get correct lugs to do change himself and was told he would need to purchase new set and get refunded when we returned black ones. We had just spent over $1000 the day before! We swapped out lugs and took others back for refund. We then had to find a wheel for spare which was $$. Almost as much as one tire and wheel. Honda and a couple other tire places said try junk yards. We found one for $50 in very rough shape which should have been a red flag as these tires are stored in an inside compartment but we were PO at prior tire store and wanted to save a few bucks. I had called and spoke with Kevin at Fox Valley Tire who offered to get tire and put it on our rusty wheel. After my husband then the folks at the shop ground off rust a tire was ordered based on wheel size. When it came and was put on the wheel it did not hold air and leaked. Possibly due to all rust. They tried to seal it to tire and that worked. We took it home and when my husband tried to install it it was way too large and could not begin to fit. We had been given the wrong size wheel by the junk yard!! Once again trying to save a buck. We now had a specially ordered tire that did not fit. We sheepishly called Kevin back and explained that it was totally our fault that wrong tire had been ordered and installed. Without a hint of an "I told you so" he said he would see what he could do to get tire exchanged which he was able to do. We ended up paying what we would have from the start but learned several valuable lessons. One is sometimes the big chain stores may have better prices but your on your own once they get your $. Another is that sometimes you should do research and give local, well established business a first look and maybe pay a bit more for great customer service. I know I will and then to acknowledge that experience where others can benefit themselves and they in turn can support our local businesses. Thank you Kevin and crew... In passing I would like to mention an article that appeared in Herald before Xmas about a local man who was driving down Randall Rd with his children when one of them noticed what looked like paper $$ blowing on side of road. The man stopped. He found more $ and a wallet with ID. When the owner was contacted he was of course happy especially when he learned that that of the $500 that had been in only $20 was lost. That man was Kevin Rather that post a detailed review for Discount Tire I will try and reference this review. Thank you again Kevin and Co.

Force you to come in for inspection for a quote if any kind, prefer to act like a dealership and…read moretry and upsell you in person I guess. Not to mention when they did finally quote they were more than double the other local shops around for brakes. Would not recommend, better going to the dealer at that point.

Ralph Helm is a lawn and snow removal equipment store. They carry Stihl, Echo, Torro, Cub Cadet…read moreHonda and more. They "Service what they sell" my husband has been going there for a few years. The service and retail employees are friendly knowledgeable and appreciative. Also a long-standing Elgin retailer. Ralph Helm provides excellent service for "regular home owners" or "commercial use" They don't try to up sell you. They just answer your queries and offer the best options to meet your needs. This is another place that is not your typical big box store.

I bought a brand new Briggs and Stratton engine. The engine lost compression within 3 uses. I took…read moreit to Ralph and Helm in Elgin Illinois. They had my engine and mower for several weeks and charged me $250 for nothing. The engine lost compression and it was evidently a warranty repair. Do not buy Briggs and Stratton and do not go to Ralph and Helm for warranty repairs. total scam. They will take your money every possible way. There are other reputable distributors. Avoid this scammer.

Funny story: I had just dropped off some Christmas gifts for a family in need, when a coolant line…read morebroke, immediately draining my car of all of its coolant. Wow, what great luck. The upside was that it happened right near Deegan's and I was able to limp the car over. They were so kind to squeeze me in during a very busy time--seriously, there wasn't a spot open in their lot, the garage was full, and the mechanics were still working well after closing time. The cost of the repair was so reasonable, I couldn't believe it. That was two months ago, and the repair has completely held up. I even drove across country moving to Los Angeles just last week, which makes me a little sad that I won't be able to use their services again, but you definitely should!

Awesome service. Had an issue and Jason went out of his way to make it right…read more.. Great shop with friendly service

I decided to get an estimate from Spring Hill Auto Body after a terrible experience at the repair…read moreshop my local BMW dealership recommended. The team at Spring Hill Auto Body could not have been nicer, more understanding, or more customer focused. I received a detailed explanation of the process for repair, regular status updates, and my car was completed quickly and looks perfect. They did all the heavy lifting and made it an easy process for me. I recommend them to anyone no matter the vehicle make/model!

Terrible customer service. They have no compassion or understanding for someone who is without…read moretheir vehicle. They promised to have it done by Wed 7/24/24. They even said there was a possibility that it could be done earlier but didn't want to over promise. When I called on Wed, they told me it would be Thu or worst-case Fri. I got text message on Fri at 9:15am saying it was near completion. When I called on Fri, they said it wasn't done yet, but could be done by 2pm or maybe 4pm. They called me back a couple hours later to say it wouldn't be done until Mon. I called at 5pm on Monday and they said it wouldn't be ready until Tue. I still don't have my car and I am sure when I call tomorrow, they will say Wed or Thu.

I've been bringing my vehicles to Bunge's for well over a decade. I've typically found them to be…read morestraightforward in explaining the situation with my vehicle, prompt in doing the work, and good at communicating the status of the repair or service. Over the years, I'd come to know the guys at the counter well and they had built up some trust with me. For this recent service, I had obtained a quote from a local dealership of $460. I typically would go to Bunge's to avoid paying "dealer" prices. When I told the man at the counter the dealership price, he said that he'd match that price. In the end, the total cost of the service came in at $451 (just below the dealership cost). I'm thrilled that they matched the dealer price and I was able to support a local independent business. They even gave me a ride home after I dropped off my car.

I was a long term customer, over 10 years. We had the family vehichles serviced there…read more My last service was two simple items. One they did not do at all (bleed brakes), the other they returned the car reassembled incorrectly, other systems now not functioning, and new parts broken by the tech. Additionally the very high bill is not itemized with the labor rate & hrs vs parts. The owner only repeated his techs excuses and not serious about fixing the issues or explaining the bill. Beware! All the signals are here. I will not be back unless it's the free tire rotations that come with the tires i bought here years ago. Will not spend another dime at Bunges

I bought a used car from Mike in 2021, was in and out with my car on the same day. Mike was very…read moreknowledge and helpful. They reached out to me for a free oil change when one was needed, so I took it in and was in and out. I just had my antenna fin get ripped off the top of my car. I went in to speak with Mike, who sold me the car, and Andrew, in service. The part has been ordered and will be setting up an appointment when it gets in. Everyone has been very helpful and active in reaching out to me to keep me up to date on what's going on.

BUYER BEWARE: I purchased a car here in May, 2026 for my daughter w/Josh. While at the dealership,…read moreI asked Josh several questions. One was : Seeing that you are selling the car "as is", what if I drive off of the lot and the car breaks down? He responded that they would take care of any problem that we have with the car as long as we let him know within a week or so. After he wrote up the paperwork, we went to Alex's office (finance mgr). I paid cash for a 2019 Jeep Renegade. Mike then suggested that I purchase a warranty for the car which I did. I put down $1819 on a $500 deductible plan with the remainder to be paid in 18 mos. Before leaving the dealership, me, my daughter and Josh looked the car over and noticed the tire sensor light would not go out. Josh said we could bring it back and they would fix it. When my daughter got the car home, she checked EVERY function to make sure it was working. Within a couple of days she noticed the driver seat heater was not working. She called Josh who told her that they would have to order the part. Once the part came in, my daughter went to the dealership to have the repairs done. When done, she called me and I asked her if they charged her for anything or gave her paperwork to sign and she said no. At this point I was quite satisfied thinking that Josh honored his word to repair any immediate problems found with the car. I decided to cancel the warranty appx 3 months later with Fidelity and get one with a lower deductible. The refund I received from Fidelity was only $663.18. I called Fidelity and asked why didn't I get closer to the $1819 that I put down on the warranty contract? To my surprise, I was told that the dealership submitted a claim on 5/26/26 in the amount of $1127.37 for a seat heater and a tire sensor. This claim was submitted against the warranty that I purchased WITHOUT the consent of myself or my daughter. I then asked to receive a copy of the service report to see who signed it. I was told that they did not have any paperwork because the dealership submitted the invoice for payment electronically which had already been paid. I called Josh who told me that he and Alex decided to have the repairs done using the car warranty and that the dealership paid the $500 deductible. I reminded him that when we purchased the car, he said "THEY" would cover any needed repairs found on the car within a week or so. He then said that there must have been some misunderstanding, insinuating that he didn't say this. I also asked him why would they make a decision to submit a claim using the warranty that I purchased without asking me or my daughter? His reply was they did this so we would not have to pay anything out of pocket. I told him that had I known this, I would have never cancelled the contract and now I am out of $1100+. He then said he'd have Mike (finance mgr) to give me a call to see what they could do and that Alex was no longer there. I spoke with Mike who said he would get back with me after he finds out what was going on. After a week or so, he never called me back so I called and left a couple of messages on his vm with the last one saying I was considering legal counsel. I then received a call from Greg 10/1/26. During our conversation, he apologized and said that he would cut me a check for the difference between what Fidelity reimbursed me for so I would receive what I should have actually been reimbursed for had they never submitted a claim WITHOUT MY CONSENT OR KNOWLEDGE USING THE WARRANTY THAT I PURCHASED! He then asked me if I had a copy of the receipt showing what I put down on the warranty because he could not find it. I told him no so he said he would call me right back when he located it which he did at which time he said he still could not find it and that he would get in touch with his Fidelity rep the next day to find out and call me back. Well it's been a week and HONEST GREG never called me back although I have left messages via text, on his vm, emails and with his office. Never again will I purchase a vehicle from this dealership!!

Needed a light bulb replaced approximately 45 minutes before they were closing. With no…read morehesitations, asked me to pull the truck around. Then we realized I received the wrong bulb earlier in the day and had to walk to Napa for correct one. No problem for these guys to wait. Never looked at their watch or made me feel rushed. Just good customer service and good conversation. They cared enough to keep me safe on the road at night. Thanks guys! GRDRAIL out!

I have been using Genoa repair for my vehicles for the past couple years. I haven't found a more…read morehonest and fair priced shop in my life time. When I compare prices, look up the costs of parts or services at other shops they always are right there or beat it. They also stand by their work and offer to work with you to get repairs paid for. When I needed a fuel tank replaced and fuel lines flushed out they were the only shop around me that would even tackle that project. With all the work I have had done I never felt like they were making up a problem or blowing a problem out of proportion to make more money. They only fix what needs to be fixed.