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    Used Motorcycle Store

    5.0 (1 review)

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    1 year ago

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    Motoworks Chicago

    Motoworks Chicago

    (204 reviews)

    I'm a first-time motorcycle buyer and I had a great experience with Chicago MotorWorks. The…read morepurchase was quick, straightforward, and stress-free. I bought a 2023 Triumph Scrambler 1200 XE Chrome Edition, and they made the whole process feel easy from start to finish. Huge shoutout to Bob--he was incredible with communication, answered all my questions, and kept me updated the entire time, especially with shipping and delivery timing. Everything happened exactly how they said it would, and I felt taken care of the whole way through. If you're looking for a smooth buying experience and people who actually follow through, I definitely recommend Chicago MotorWorks. Thanks Guys the bike landed safe and sound on time all the way to Cali

    I previously left a high review as a client who not only purchased a motorcycle from them, but used…read morethem for service. After my last experience with them, I will never bring my motorcycles back to them for any type of service. As a repeat client, it shouldn't be that hard to set up appointments, but their communication is horrible. It literally took me three weeks to get back to me. It is next to impossible to actually reach someone direct. You are always told they're on the phone or meeting with someone and then it could be a day or three days before someone get back to you. The only person who was responsive in of both in my previous experiences recently was Jordan. For this recent experience, I was adding crash bars to my motorcycle a newly acquired Triumph, resolve a service light, handle three nationwide recalls, and get an oil change. To their credit they did a nice job on equipment install. One recall with for replacing the back tire and the other recall with bleeding the clutch for a known issue. They got back to me that Triumph could not get me a replacement tire timely but would cover the cost of a new tire which they provided. They did put on a new tire with a 2024 date stamp. I was contacted about getting service and they recommended changing clutch fluid even though the bleeding the clutch was one of the covered recalls. It was at that point I said deliver my bike without adding anything else. I have other mechanics that can do oil changes. The kicker is that after they return my bike and as I was putting it in my garage I noticed that scratched one of my black side aluminum side panniers. I immediately sent before and after photos indicating the fresh scratch (with black marker that someone tried to conceal) It's 3" long and quite visible. It's not with replacing but just bothersome. Jordan was very responsive and got back to me that they didn't know where that could've happened. Noah, who picked up and dropped off the motorcycle took video recordings both times and I asked them to review. I've yet to hear back from them. It has been exhausting dealing with them. If you're looking to purchase a motorcycle, I would give sales department high rating, but avoid their department for your sanity.

    Used Motorcycle Store - motorcycledealers - Updated May 2026

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