Service was very good hopefully found a new plumber .It was needed in an emergency so will have to…read moretry again in the future

I had Wortman come out to address an on going issue with an upstairs ac unit. Paul is the tech we…read morehad he was professional, polite, clean and most importantly HONEST! We no longer have an issue and it's nice and cool upstairs. I highly recommend them I have unfortunately dealt with awful companies in the past. I am so grateful to have finally found a company that does great work at a great price.

The best anywhere in this area! Always prompt and do the job right the first time. I have used them…read morefor every plumbing issue I've had in the last 8 years and recommend them to everyone I know. Honest and extremely fair priced. Thank you!!

Basic Plumbing were quick to respond and did great work! Truly couldn't have been happier with the…read morefix! Thank you, Basic Plumbing!

I needed to have some electrical work done on my mother's home near Reva, and I called this…read morebusiness several times. I had arranged for them to do a job at my mother's home once in the past. On this most recent occasion, they never bothered to call back in response to my phone calls. I later drove past their office several times, and found it closed, with the neon "Open" sign being dark. I have been told there is usually a nice lady sitting inside with an obese cat, but I never had the honor of meeting them, and it feels almost as if this is some kind of charity that believes it is doing favors for its clients by responding to them. An Angie's List review states that its author waited a week without getting a response from them, and then gave up. As I've indicated, I would wait several weeks, then call again, and even so get no response. In my experience, this business charges reasonable fees, but how much lousier could its customer service be? In addition, on the prior occasion when they came to do a job at my relative's residence, I asked the technician if he could help me to complete a small chore, holding a picture so I could place its hanging wire over a nail. This seemed a very small and neighborly thing to request, and it would have taken him all of twenty or thirty seconds to assist me. He responded with great unpleasantness, as if I'd asked him for a kidney. I was satisfied with the aforementioned work that was completed, with its price (it was my mother who actually paid the bill), and with the overall behavior of the employee (aside from what I've mentioned), but, hey, if you're going to operate a business, try to run it like one. You can do much better with a small effort, folks!

From the owner: Established in 1999, Madison Plumbing and Electric Service Inc. is a licensed and insured…read morecontractor providing commercial and residential plumbing, electrical, heating and air conditioning installation, service and repair to Madison County and the surrounding areas.

Great service. My new go to for plumbing and electrical work. Fast response time too.read more

Customer service rep and manger were both extremely rude and condescending. They made it sound…read morelike they were doing me a favor when I called for a major leak in he basement: They gave a timeline of 72 hours and I was fortunate enough to find a company that could be and make the repairs in 2 hours . Would certainly not call them again.

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Kyle and his assistant, Javier, were polite, punctual, and thorough. Kyle went over and above his…read moreduties, replacing filters and ridding the outdoor equipment of hornets nests. Their knowledgable inspection gives me comfort that our AC will keep us cool during 100+ degree weather.

Jonathan did a good job fixing our toilet. He seems talented. however the prices are so very high…read moreeven with our"discount" for being in a contract with Michael and Sons. Because of the pricing we will not be using this company again.