I would not recommend 4Gen Remodeling based on my experience.
I contacted this contractor about remodeling my 54" × 34" shower. Before hiring someone for this type of project, I believe it is completely reasonable for a homeowner to ask detailed questions about measurements, materials, waterproofing, scope of work, and the installation process.
Unfortunately, the contractor never came to my home to measure the shower, and he did not have the dimensions of the existing shower. When I continued asking reasonable questions before committing to the project, instead of addressing my concerns professionally, he told me:
"You are too tough of a client for a simple job. Good luck with your project."
I found that response unnecessarily rude and unprofessional. Asking questions before spending thousands of dollars on a home remodeling project should not make a customer a "tough client."
I was also unable to independently verify his claim that he has been in the business for 40 years. The online business information I found indicates a considerably shorter operating history. In addition, the company's BBB profile shows that it is not BBB accredited and currently has only a small number of BBB reviews.
To be clear, I did not hire 4Gen Remodeling, so I cannot personally comment on the quality of their completed work. My review is specifically about my experience during the consultation and communication process.
For me, a good contractor should be willing to answer reasonable questions, properly assess the project before quoting it, and treat a potential customer with respect--even if the customer ultimately decides not to proceed.
Based on my experience, I decided to take my project elsewhere. read more