Jared (Hot Lava Spas) has been maintaining our hot tub for about a year. He services lots of spas…read morein the Ketchum/Hailey area. He's very experienced and knows his stuff. When we were trying to install out new cedar tub, it was a bit of a mess. We worked with a contractor, plumber, electrician, and landscape company. And no one could get it right .... except Jared. He was able to identify several problems and knew how to get the job done correctly. Since then, he's been maintaining our hot tub and does a great job. He's friendly, personable, and responsive (even tho he's very busy). I highly recommend Jared and Hot Lava Spas!

My first meeting with Dennis he was 45 minutes late. He said he put me on the schedule, 30 days…read morelater I called him and he laughed at me saying he couldn't fit me in I wouldn't hire this guy to fill up my hot tub let alone maintain it or install it If you're looking for someone to work with in the Sun Valley area I would say Ketchum Spas should be the last person on your list

The whole experience from buying a spa to having it delivered and installed by Ketchum Spas was…read moremishandled and felt as though they had been in the business way too long and didn't really care about service anymore. The phrase "phoning it in." comes to mind. The spa came from the factory incorrectly wired so the heater wasn't working and required the first of many service calls within a two month period. In addition, the initial settings for the spa controlling the filtering cycles was never properly done in the field by the dealer's technician, causing the water to quickly foul even without anyone using it. The owner blamed the water quality on us, that WE were doing something wrong, even after repeated attempts to explain that no one had even used it since the last cleaning. When a second technician finally (several weeks) discovered the oversight and programmed the proper filtering cycle as stated in the manual, the spa worked perfectly. The dealer however never apologized or admitted to his oversight (incompetence) and in fact, hung up on us and then sent us a letter refusing to service the spa he was so happy to sell us. We have contracted another service group in the area now and are very happy with them. Do not use Ketchum Spas.

Went shopping for a fireplace and was referred to Paul at Leisure Time. Settled for a wood stove…read moreafter crossing off all the other options we were considering. Paul saved us lots of mistakes we would have made trying to shop with other stores. leisure Time takes the time to give you solid advice so that you don't waste money on things you don't need or does not fit your goals. They are very knowledgeable and helpful letting you decide which solution fits your lifestyle. A very pleasant experience taking alot of the stress and research off your shoulders. *****

From the owner: Leisure Time Twin Falls is the Magic Valley's destination for hot tubs, swim spas, saunas,…read morefireplaces, and outdoor cooking. We carry premium brands you can't find at big-box stores, including Sundance (the world's #1-selling hot tub), American Whirlpool, Finnleo Saunas, and Heat & Glo fireplaces. Whether you're building a backyard retreat, upgrading your living room hearth, or adding a Big Green Egg to your patio, our showroom lets you see, touch, and compare options side by side. What sets us apart: we don't just sell — we support. Our team handles delivery, installation, and service in-house, and we offer free in-store water testing for the life of your spa. We've been part of the Idaho community for decades, with additional showrooms in Boise and Idaho Falls, so you get the buying power of a regional retailer with the personal service of a local shop. Stop in to soak-test a hot tub, feel the heat of a live-burning fireplace display, or talk through your project with someone who actually uses this stuff at home.

The absolute worst person to work for you. WE bought a $700 POOL LIGHT that he installed , but it…read moredidn't work. He would not stand by it or correct it . in fact my husband went over to his house, but he wouldn't face us as a professional with good integrity would. the work he did on our pool does not deserve a great rating. However, He was very good at gossiping and bad mouthing other clients. Just our opinion and experience many years ago.

We had and our spa go down on the weekend and these guys were the only ones that would help .We…read morewere so worried that it was going to freeze but they had it up and going that afternoon and didnt charge us after hours call fee . These guys are ROCKSTARS in my book.

I have been dealing with these folks for the past 13 years. We have a spa that we purchased from…read morethem that was installed in 2007. Since that time, we have had many occasions to work with them, with her for routine maintenance or for a couple of minor troubles. I have always been impressed with the quality of their service, the enthusiasm which they have for their work, and with Their products. I plan to be a loyal customer from here going forward. Great guys! Highly recommended!

My wife and I went in there to buy a spa because we've always like the idea of having a spa to jump…read moreinto after work. About a week after having the spa, we realized that my wife had some serious reactions to the chlorine in the spa. We went in the following week trying to find a solution and they had switched us to bromine tablets which also contain chlorine. My wife unfortunately had the same issues. Just an FYI, bromine still contains chlorine. We went in again to try and get this issue resolved. My wife was over the spa and didn't care for it anymore. We wanted to see if there was anything that could be done. We spoke to a gentleman in twin who unfortunately was not the best of help. We were told that they could potentially help us sell it and we could get a massage chair instead. We sat on that gigantic paper weight for about 3 months without giving it any use. We called last week and we were told by the rep in twin that there was nothing that he or the owners could do. There was interesting choice of words used to describe the situation and that he was told to avoid us. We called the Idaho falls location and expressed our concerns and we got a chance to speak with Ted. This man was amazing help. Within 24 hours we got our problem resolved. He was able to get us out of the spa and into a massage chair. I know many people won't run into the issues we had but if there is any kind of complaints or issues that need to be addressed....Ted is your guy. I want to give a shoutout to Aaron for being a compassionate employee in the twin falls location. He was thrilled to learn that our problem was resolved. I will definitely do business with Brady's in the future! They proved to me that they truly care about their customers.

My experience working at Snake River Pools and Spa was extremely disappointing. I was verbally…read morepromised a wage of $19/hour during a conversation with management, which influenced my decision to move forward with signing a lease. I made it clear during that discussion that while $19/hour wasn't a dealbreaker, I needed clarity for financial planning purposes. I was told yes -- that I'd be paid that rate -- and was brought on through a temp agency at $18/hour. Once I was officially hired, however, my hourly wage was reduced to $17.50. I was told this would be temporary and that I'd receive a raise in the near future as I gained more training. That raise didn't come for another 8 months, and when it did, it was just 18 cents. During my time there -- nearly a year -- I was given increasing responsibility and eventually led deliveries. Despite the demands of the role, staffing was consistently inadequate. Most deliveries were handled by teams of just two or three people, which often felt unsafe. One particular delivery involving a Vanguard spa tipped over while we were using the company-provided equipment. I was nearly injured. (There is video footage of this incident from the customer's security camera.) In my opinion, the company places heavy demands on employees without providing the necessary support or accountability. This culture appeared to carry over into the customer experience as well. During my employment, I observed multiple instances where spas sent in for repair sat in the yard untouched for months. In some cases, customers waited weeks -- or longer -- for service. I'm sharing my experience in the hope that it helps someone make a more informed decision -- whether you're considering working there or becoming a customer.

The sales process was great. The service is the bottom of the barrel…read more Snake River Pool & Spa has gone down hill fast. The service is on par with the worst service I have ever experienced. I can no longer recommend them in good faith. We've bought two products from them, a hot tub, and a sauna. We've had the hot tub under repair since October - it's now January. As an example, they were here in November to wrap up the repair, and discovered they were missing a part that was in the shop (8 minutes away). They said they'd have to leave and come back another time to fix it. Three days later, the QC person showed up unannounced to confirm the tub was fixed; it was not. They left, and we heard nothing from them for 6 weeks. They texted yesterday that they would be here today, January 10th. There was nothing in the text asking us to prepare or to drain the tub. When they got here, we told them the tub is not drained. The service tech said it needed to be drained and it would take 4 hours - it takes about 20 minutes. He did not know why he was here and he did not know what he was supposed to do; he left, and we still have a tub that is not repaired. On our sauna, it was delivered with a cosmetically damaged heater. It was damaged during shipping. They said they will order a new one and replace it. Eight months passed, and we heard nothing. We checked with Snake River Pool and Spa, and they found they did not order it. SO, they ordered it. It has been 4 1/2 months and we've heard nothing. I recommend finding great products at a vendor that knows what "customer service" means. Stay away from Snake River Pool & Spa.

We were in the market for a spa. I went to their site and filled out a brief questionnaire that…read moredidn't ask for my phone number, that's right no phone number request so they can pressure sell you. Instead I received the nicest emails from Mike introducing himself and another questioning what we were looking for in terms of features. I decided to call him to get a dialog going and he sent me an email with several links to models that would be the best fit. We went in to see him yesterday and he spent a lot of time describing the differences and helped us make the right choice. I have to say it was by far one of the best retail experience we've ever experienced. Plus they sell everything to keep your water clean and even evaluate your water. Can't wait to get it - great job Mike!

From the owner: Snake River Pool and Spa has been providing health and wellness and recreational products to the…read moregreater Boise and Twin Falls area since 1978. We Offer the Best Prices, Service and Selection on New and Used Hot Tubs, Traditional Saunas, Infrared Saunas, Above Ground Swimming Pools, Swim Spas, Pool Tables, Billiard Tables and Assorted Accessories.

Andrew was amazing and super helpful. We just bought a home with a gorgeous pool on the property…read moreand it's all new to me! He took his time to educate me on my pool. How to open it up for spring. How to close it for winter. What to do year round. He answered all my text messages without any hesitation. All around a really good person. If you need a pool company that you can rely on, this is the company for you! They will definitely take care of you and your needs for your pool. 5 star service!

We recently moved to Boise and were looking for a quality service to assist us with maintaining our…read morepool on a weekly basis. Despite the current labor shortage, scheduling challenges and price surges, Caleb Rodrigues was very attentive to us and understanding of our needs. He continues to be a pleasure to work with.