The whole experience from buying a spa to having it delivered and installed by Ketchum Spas was mishandled and felt as though they had been in the business way too long and didn't really care about service anymore. The phrase "phoning it in." comes to mind. The spa came from the factory incorrectly wired so the heater wasn't working and required the first of many service calls within a two month period. In addition, the initial settings for the spa controlling the filtering cycles was never properly done in the field by the dealer's technician, causing the water to quickly foul even without anyone using it. The owner blamed the water quality on us, that WE were doing something wrong, even after repeated attempts to explain that no one had even used it since the last cleaning. When a second technician finally (several weeks) discovered the oversight and programmed the proper filtering cycle as stated in the manual, the spa worked perfectly. The dealer however never apologized or admitted to his oversight (incompetence) and in fact, hung up on us and then sent us a letter refusing to service the spa he was so happy to sell us. We have contracted another service group in the area now and are very happy with them. Do not use Ketchum Spas. read more