Lane S. Batavia: Amazing people to have rebuild my chimney…read more Very good communication during all aspects of the job, from quoting to completion. Special thanks to Marty and Leo for the fine work that they did. Will recommend to anyone in need of repairs.

polite, detailed, provides photos of project, goes the extra mile to clean up afterwards…read more courteous, honest, trustworthy team of workers. had a chimney sweep prior to some furnace work. excellent job, highly recommended.

After moving to our home (new to us but built in 1978) we learned from a chimney sweep that our…read morefireplace was not only incorrectly converted to gas but was constructed in such a way that it would have never worked correctly as a wood burning fireplace. Which is probably why the original owners attempted to convert it to gas. We wanted wood, not gas, and we wanted to get the 26% federal income tax credit. So we visited A Fireplace Store and More and spoke to the woman working there. She set up a date for Rony to come out and give us an estimate. Rony showed up on time and we settled on a modern high efficiency biomass fireplace insert that qualifies for the credit. Parts and labor was not cheap, but we wanted a quality appliance and this business has decades of experience, which we also wanted. We put down a deposit and set the installation day, which was today. Rony and his team showed up on time, worked quickly, did good quality work and cleaned up afterwards. Rony explained how to use the new fireplace and was all done in a matter of 3-4 hours. Very happy with our purchase and service and we can't wait until we can use it this winter.

Hudson is the best. Had him out to check my ventless and clean,very knowledgeable and explained…read moreeverything to me. Just recently had an issue with unit shutting off. Called Hudson he came out the next day and diagnosed the issue and corrected it with no charge. Hudson knows his stuff is honest and fair. Definately recommend this Team.

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

The end of season cleaning and inspection went very well. The servicemen arrived right on time…read more They were respectful towards me and my home. They did a very thorough job and I highly recommend their service.

1 STAR -- A Costly, Frustrating Experience. Buyer Beware…read more I cannot express how disappointed I am with Fireplace & Chimney Authority. After paying a substantial amount of money for professional fireplace and chimney work, I have been left with a fireplace I cannot use, an unresolved gas-line issue, and a company that, in my experience, has demonstrated an astonishing lack of accountability. The problems began with the quality of the workmanship itself. After the chimney work was completed, numerous cracks appeared in the newly installed cement. When I raised concerns, an employee initially told me the cracking was normal. However, when John, another employee, returned to address the cracks, he explained that the cement had been improperly mixed and had dried too quickly. That alone raised serious concerns about the quality of the work I had paid for. Unfortunately, the situation became considerably worse. Following the company's work at my home, I discovered a gas-line problem that has rendered my fireplace unusable. I believe the damage occurred during their work, although the company disputes responsibility. Rather than resolving the issue without additional charges, I have been faced with the prospect of paying even more money. To make matters more frustrating, Bryan, a company representative, initially communicated to me that the company would take care of the situation. Based on that conversation, I believed the problem would be resolved. Subsequent communications have left me with a very different impression. After weeks of attempting to obtain a satisfactory resolution, the matter was ultimately referred to the company's legal counsel. Think about that: I hired a professional fireplace company, paid for its services, and now find myself dealing with its attorney while my fireplace remains unusable. What troubles me most is not simply that mistakes may have occurred. Mistakes happen in every industry. What distinguishes a reputable company, in my opinion, is how it responds when a customer experiences problems. In my experience, Fireplace & Chimney Authority has failed that test spectacularly. I expected professional workmanship, competent service, and reasonable accountability. Instead, I received defective cement work that required correction, an unresolved gas-line dispute, weeks of frustration, and a fireplace I still cannot enjoy. My advice to prospective customers: Do your due diligence, document everything, and think very carefully before entrusting this company with an expensive project involving your home. I deeply regret hiring Fireplace & Chimney Authority. This has been one of the most disappointing contractor experiences I have ever had. UPDATE IN RESPONSE TO THE OWNER: This company damaged my gas line, and I have simply requested that they repair the damage at no additional cost to me. Expecting a company to take responsibility for damage caused during its work is neither unreasonable nor excessive. Furthermore, Fireplace & Chimney Authority claims to have tested for gas leaks following its work, yet has failed to provide a single piece of documentation, photograph, video, or test result substantiating that such an inspection actually occurred. Rather than addressing my legitimate concerns, the company involved its attorney and registered agent, Kathryn S. McMahon, Esq., who sent me dismissive and unprofessional correspondence, including the following statement: "have declined FPCA's goodwill offer, we consider this matter closed. FPCA has adequately explained its position and does not intend to engage in further correspondence debating allegations unsupported by the available evidence." This directly contradicts Adam's public assertion that the company will "continue to try and work towards a reasonable resolution." How can a company publicly claim to be working toward a reasonable resolution while its own legal counsel explicitly states that the matter is closed and that the company refuses to engage in further correspondence? Those two positions are fundamentally inconsistent. I paid this company a substantial amount of money for professional services. Instead, I have been left with damaged property, concerns regarding the safety of my gas line, and a company that refuses to accept responsibility. I encourage prospective customers to carefully consider my experience, the lack of documentation provided, and the stark contradiction between this company's public statements and its private legal correspondence before entrusting them with work in their homes.

I have been using Superior Chimney Services for many years to sweep my home's chimney, and have…read morealways had top notch service at great value. Spencer most recently did a great job both with the standard sweep, as well as addressing some issues with my chimney's external envelope. Will definitely work with them again for all my chimney needs.

Great inspection service work. Quality of inspection and…read morereasonable repair recommendations.

very positive experience on this service call. thorough, answered any questions I had and very…read morepleasant to interact with

We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

I requested gas fireplace repair and Hudson made time the same day( the same morning) to come out…read moreand see what was wrong. The amount of time he spent and care not to mention the willingness he had to teach me about our fireplace goes way beyond most other companies. For the value of the service he provides it's worth it and we definitely will be calling him in the future. Thank you Hudson! You are amazing!

He made an appointment with me at a certain time then the night before he texted me and said I will…read moresee you early next am I and I replied no because I work and our appointment was at 1;00. He did text me at 12:40 and said running a little late I was okay with that then I messaged him back at 1;45 with no response at 2:00 I messaged him and said I want to cancel. response well that is why I wanted to do your project in the morning. I have a project in Chicago and I am still 35 minutes from your house. I told him don't bother. He overbooks himself

This review is about…read more Sean Folino Chicago Fireplace & Chimney Co. (630) 923-8000 www.ChicagoChimney.com Reading the negative reviews about the company gives me pause, respectfully, to ask if those reviewers have the correct firm as I have had nothing but positive interactions. There are multiple businesses with similar names. Sean and his team were nothing but respectful and polite throughout. They were professional and thorough in their assessment and they offered multiple on-site days to make repairs and clean. We worked with them ahead of time to schedule residents' fireplace cleaning and they were on-time throughout the day. They made special accommodations to work with each home based upon their needs and schedules. They even offered follow-up services if warranted. Special thanks to Pedro and Priscilla for their attention to detail and care for our home. They laid out a mat to protect our hard wood floors and were very careful bringing in their equipment. Honestly, if I could give them more stars I would. They really are that good! Sincerely, Patrick Shaughnessy Chicago, IL

When Chicago Fireplace & Chimney did $5,200 worth of work on my chimney in 2021, I was very happy…read morewith the results. The installation looked solid, and at the time I felt confident recommending them. Unfortunately, my experience since then has been completely different. In June 2025, smoke began backing up into my home. I reached out to CFC saying: "It appears that a bird made my chimney her home. I believe they are gone now, but my house fills with smoke when the flue is open." At first, Sean replied with some questions, but after that communication fell apart. I sent multiple emails (June 13, June 28, and July 23) without any reply. When I finally heard back in August, I gave all the details he asked for along with my address and phone number. We scheduled an appointment for August 8, but no one showed. I got a last-minute message saying they might not make it and to "keep in touch." Then on August 20, I received another text apologizing, saying they were stuck on a big job and might come "tomorrow late afternoon (no guarantee)" or "sometime next week." Once again, there was no follow-up. After repeated no-shows, excuses, and silence, I had no choice but to take my business elsewhere. This was a serious safety issue with smoke entering my home, and the lack of professionalism was unacceptable. I wish I could rate them only on the quality of the original work, but after this experience I can't recommend them.

I thought they were incredibly honest and quick. I needed the service faster than their schedule…read moreallowed because of the upcoming party. I proposed that I would pay extra. They has a cancelation and did come and fix my fireplace earlier, but did not charge me any extra fees. I was impressed and very happy!

Had a refractory panel in my fireplace replaced by Greenforest. They were reasonably priced, were…read moreable to schedule to come out in a very timely manner and did the job quickly and well. Very nice guys and easy to do business with. Couldn't be happier.

I cannot recommend Rob at Fire it Up Chimney enough! We have used in for many years and we are…read morealways satisfied with the work he does on our almost 100 year old chimney.. He is one of the most reliable and knowledgeable tradespeople I've worked with (and I work in construction management). He also works at a very fair price. Rob arrives on time, and works with efficiency. He takes the time to explain what needs to be done. If you are looking for an honest, top-tier chimney professional, do not hesitate to call Rob.

We recently moved and I used Rob for our new house to get the fireplace in tip top shape. Still…read morevery honest and reasonable, highly recommend !