The staff is AMAZING! Fights are cancelled and they had a huge unexpected group of workers stranded at the hotel. Even with all the extra work they figured it out and did everything they could to make us feel welcome and at home. The staff in the restaurant, the front desk, all excellent! The rooms are spacious and comfortable. But the staff literally made our stay here remarkable. read more

The rooms are fine and the hotel was nice enough, but there is not enough parking. There are over 100 rooms at the hotel and only 50 parking spots. We came back after going out to dinner and there was no where to park. We had to park down the street on a meter and walk back to the hotel. The meters are free at night, but we had to go move the car before 8:00am when the meters kick in. That is just ridiculous and made for a very cumbersome stay trying to figure out where to park. We got back earlier the next day before the meters were done for the day and had to pay to park for 2 hours. Steer away from this hotel unless you want to feed meters and walk a block or more to get to the hotel. read more

Room was updated, bedding was nice, toiletries were nice. But our room REEKED of mold. The second you opened the door, you could tell there was mold in there. Not only that, but the breakfast is from 6-10am and for some reason, it wasn't ready until almost 9am the day we were there. Parking situation was fine. Service was ok- the guy who checked us in wasn't the nicest. Won't be staying here again. read more

Stayed here last week for 6 days. The staff were very friendly and welcoming. Breakfast was always good and overall the hotel was clean. The only issue I had was the lack of housekeeping performed in the room. I had to ask the front desk every morning before stepping out for the day to have the room clean. However, the room was only cleaned once out of the six days I was there. read more

Overall the stay was nice. The elevator has a lot to be desired as it makes strange noises and wobbles. The hotel was clean and breakfast buffet is only $5 a person. read more

Greatly enjoyed our stay at Four Points by Sheraton Anchorage Downtown and would stay again if we return to Anchorage: great location (walkable to the water, the Anchorage Museum, and a lovely park) and free parking. We found the staff to be welcoming and helpful (e.g., after a particularly muddy hiking trip, we were able to pre-rinse pants in the commercial laundry sink before using the guest laundry machines, and when craving an ice-cream sundae, we were directed to a few spots, both local and chain). Loved the 2-room king-sized suite, which included a couch and second television in the lounge portion of the suite, which was away from the window (particularly helpful for acclimating the body to nights where the sun barely sets in July). The lounge portion also had a larger-than-mini fridge in the TV cabinet. Speaking of the window in the bedroom: good light-blocking shades. Appreciated the fan setting on the HVAC unit for some white noise. One of the best fitness facilities/gyms I've encountered in a hotel, never mind a relatively affordable hotel: space to do floor work, ample cardio machines (treadmills, ellipticals, cycling), a couple weight benches, a variety of free weights/kettle bells and weight-lifting machines. And after a good workout, there's nothing better than a shower with great water pressure and steaming hot water: check and check! Otherwise, the room felt clean, there were electrical outlets and bedside tables on both sides of the bed, acceptable counter space on the bathroom vanity (which was located in between the bedroom and the lounge, outside the shower/toilet room), a working hair dryer, free basic wifi, a desk/desk chair with electrical outlet and desk lamp, complimentary basic coffee/tea machine, ice machine on the floor, etc. The few cons we encountered were easily solved: we were missing a bath towel, so I poked my head out when I heard the service roll by and was immediately provided with another; the duvet had clumpy filling, so we called the front desk for a blanket, which arrived promptly and did the trick. read more

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Very comfortable stay! This hotel advertises itself as "all suites" and give you a huge room with a separate living room and door between the living room and bedroom. Two televisions (one on each side) with a mini fridge, separated shower and toilet with the vanity and sink inside the bedroom. Fitness center is huge and has lots of equipment for a hotel. Bed was soft and they had lots of pillow options to your liking. I would definitely come again! read more

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After my Alaskan cruise was cancelled, I had to find last minute arrangements for my week in Anchorage. I came upon this hotel on booking.com and it looked great. Based on the pictures online, it never looked worthy of $300 a night, however, we were desperate. Upon arrival at the hotel, it appeared to only be ran by one very nice worker. When we entered the room, we were left in shock. The room looked like they took the lazy upgrade way. They painted the walls a dark blue, the toilet seat had no cover, and was just sad. The lights did not work and the ones that did did not provide enough lightning. This was a very depressing room and not up to par with the Marriott quality. The only reason this is getting 2 stars is because the worker was very nice and understood our issues. Needless to say, we did not stay the full 4 days. We didn't even stay 1 day. We checked out immediately. P.S. I've stayed in many hotels and never saw this warning about the locking system. It was definitely an awkward message to give guest. read more

Four Points by Sheraton Anchorage Downtown - Hotels Near Me - Anchorage, Alaska

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I would highly highly recommend against staying in this motel, it is not even a hotel. It is average at best for rooms. It is next to an incredible loud bar you can hear from every floor and the only thing front desk says is sorry and we have ear plugs. If you plan on sleeping at night or feeling like you are in a safe area- do not stay here. At over $700 a night - I would rate this place a huge dump. Again not a safe place and so loud you will never sleep! read more

Blaring music at midnight, cars screeching outside. Disgusting view of a parking lot. People walking by window that has no privacy. Do not stay here. Just don't!!! Expensive and terrible. Zero stars! read more

This hotel was one of the nicest ones I have stayed in while on my entire two week trip in Alaska! I wish I had known it was so nice so I could've stayed here my entire time I was in Anchorage. I booked it the day before on kayak.com and it was around $250 which was pretty cheap for the short notice in comparison of all the other hotels in the area. They have free parking and there are plenty of restaurants and bars and shops within walking distance. The room I booked was the suite which was really spacious and updated. There was a living room area with a couch, fridge, tv, coffee table, and then walking into the bedroom there was a door in case you wanted to shut that off from the living room. The bathroom was huge with body wash and soap dispensers already in the shower! I don't usually use any soaps or hair products besides my own but when I arrived I was too tired to unpack and just had to take a shower. The products they have worked out great! The shower was perfect and large enough for you to shave your legs! Haha but if you have kids there is no tub in this type of room so be aware of that for the little ones. The king bed in the bedroom was super comfortable with fluffy feather pillows! The window has an awesome black out curtain that you pull down and makes the room completely black...which in Alaska summers is essential! The room is also decorated very modern and has great lighting and an awesome 65" tv! (Same size as the other tv in the "living room" space) If you need a place to stay or are having a night out with the family this place is great! I'll definitely stay here again when I'm in town! read more

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The pictures speak for themselves. Also the duvet's filling had melted up and so instead of filling there's just clumps where there should be softness and warmth. The note on the bed explaining that rooms don't get serviced except by request blah blah because 'employee shortage earned an eye roll from me. Plenty of people willing to work for living wages and great working conditions. Better learn to compete for good labor so you don't have toilets covered in urine. Gross. HAVE to stay here? I guess it's not the worst, but if you have any other option, go there read more

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Location was convenient and within walking distance to the 5th Avenue Mall and near downtown. The staff was helpful and friendly. The room was spacious and quiet. I would highly recommend the hotel to friends and family. I plan to stay here again when in Anchorage. I appreciate being able to make coffee or tea. It felt like home. read more

Four Points by Sheraton Anchorage Downtown - The living room was comfortable with a TV and fridge. - Hotels Near Me - Anchorage, Alaska

Currently staying here. Told the person at the front desk that my coffee maker wasn't working. She said she'd replace it. I waited a few seconds before asking her if she was interested in the room number.After she didn't ask, I told her. 13 hours later, shockingly there's no nez coffee maker. I know it's a tough economy but damn! read more

Friendly staff, clean room. Bc of the virus, hotels in Anchorage have more than enough rooms to go around. They put everyone on the main floor. At night, the front door is locked to keep the homeless out. Your room key will unlock the automatic doors. Room was clean, shower had plenty of hot water with good pressure. read more

If I could give 10 stars I would!! My family and I used to come to this hotel before renovation. Its been awhile but we decided to check it out over the weekend for a quick get away! First thing when we arrived, we were checked in by front desk Afi who is just so AMAZING! Great customer service and pleasant hospitality. Very attentive and even brought us our extra needs in no time! The rooms were very clean and impressively have all essential needs you would expect in a good hotel. For breakfast we were served by KiKi who is also AMAZING!! Tho we were only doing a quick staycation with the kids, they made the experience feel like a real vacay. I love it!! Will definitely come back and recommend for anyone looking for a stay. read more

This place is within 10 or so minute walk to downtown. Rooms are "suite" style, where you have a living room area with a couch and tv, and then the sleeping/bed room area with another tv and bed(s). We got a king sized bed, because they are the best. Cleanliness was the only reason I did not give 5 stars. Looked like someone had smeared a boogie on the wall near the bed, found change on the floor in a few places, and hairs that were definitely not mine. Other than that, great price and location. Definitely would stay here again and recommend to others to do the same. read more

Honestly of all the hotels I have stayed at in Anchorage this is the best in my opinion! Haves stayed at Mother Marriott, Sheraton, Fairfield Inn to name a few over the years but Four Points is above the rest. The ladies at the front desk are awesome and so nice polite every day! The gym is above and beyond other hotel gyms! Parking gets full quick on evening but street parking is free over night so no big deal! Can't wait to be back. read more

A rip off. This building was the Extended Stay hotel and was rebranded as you see it today. The rooms are stale and overall the price should be $120-200 depending on seasonal rate. But the price I paid was over $500. This is ridiculous. This is a low rent hotel gouging it's patrons. read more

I moved to the Four Points Sheraton after feeling overwhelmed at the Hyatt Place, on account of all of the wilding children running around, willy nilly, in the hallways and elevators. The recurring slamming doors and the free-range kids got to be a little too much for someone such as myself, who was simply looking for a peaceful and quiet vacation. And I got just that at the Four Points. No more loud slamming doors over and over again, loud families, several people crowded on the elevator, running, shrieking children in the hallways - the one drawback - there's no complimentary breakfast at Four Points. Which was fine with me because I had stopped visiting the continental breakfast at the Hyatt Place anyway! It had become an anxiety-riddled burden to go down to the breakfast - I was hemorrhaging money ordering Starbucks every morning so as to avoid that breakfast crowd. The much needed quiet at the Four Points was just what I was looking for, and this, in turn, lead to a much better night's rest and an overall feeling of restful, peace. Namaste. read more

It was our last night at this hotel, believe it or not I found a used condom! This goes to show, they really don't clean the rooms. Gross. Never coming to this hotel again!! read more

Good rates. Love the separate room with a door. Super nice to have 2 TVs too for the pm. In walking distance of a hood amount of shops, breweries, food! Good coffee. read more

Looking for a good hotel is hard to find, and coming across phenomenal customer service is very rare! Nevertheless, I received exceptional customer service on March 17th, 2020 from a wonderful and friendly customer service representative named Taundra*! I informed Taundra that I was searching around for a deal in downtown Anchorage for the early May. I had recently booked a steal-deal (or so I thought) on booking.com but was calling around to see if anyone was giving AAA discounts. I went into my normal rambling on how I needed to be extra cautious as I was hoping to be able to visit next month but couldn't be so sure with all the craziness going on in the world. Taundra listened to every word and acknowledged my concerns and reassured me that I had nothing to worry about as the hotel already honored cancellations but was being EXTRA flexible in the cancellation policy in these difficult times. I was so happy to hear that and continued to book my reservation. Taundra took her time in answering all my questions, making sure I received the room I wanted and also waited until I received my email before we ended our call. During this difficult and challenging time, it's important to be kind to others, as you never know what someone is going through. Many people are on the verge of losing all they ever worked hard for because business is slow. Many people are scared and not interested in coming into work ( but are making sacrifices to keep a business running or come to work because they have bills--whatever the situation is, I received customer service from someone that didn't let anything affect her from providing the most stellar customer service. I've never stayed at a Four Point by Sheraton before but I'm excited about my upcoming trip. With amazing reviews on the hotel and the service I was provided over the phone, I could only imagine what my experience would be once I arrive. Big Thank You to Taundra for the phenomenal customer service! You are such a great example of what customer service representatives should be like. Keep up the great work!! *Taundra: Employee ID: TMIDD250 (P.S-- You deserve a raise!) read more

Four Points by Sheraton Anchorage Titanium Member 2 night stay This hotel has received a major remodel and having stayed in the old hotel I can personally say this new Four Points Hotel looks fantastic. The quality at this hotel is top notch from the amenities to the great customer service. There was a slight error at breakfast but the waitress was apologetic and fixed the error in no time. Despite this error I still gave this hotel five stars because no ones perfect and she was professional and offered great service. When I called ahead the front desk staff was kind and didn't rush through the call. When I called again to verify my late arrival had been noted in my reservation again the front desk staff was professional and verified my late arrival had been noted. When I arrived the front desk staff was cheerful and welcoming even though it was 2am. They didn't complain about working at 2am or about the cold winter or their personal life. They were professional like you're suppose to be in a customer service position. I appreciate great customer service and I had already encountered 3 different employees at this hotel location who had already provided excellent service before I even checked in. That means a lot and makes me feel confident in the staff that if they say they will handle something that based on their professional consistency, I believe them. In my reservation I had requested additional towels "BAM" those towels were in my room prior to my arrival. I had requested to be on the top floor corner room away from the busier street side of the hotel and even though I arrived at 2am my request had been honored. For these many reasons I would definitely stay at this hotel again. All the rooms are the same size so the only difference is the number of beds in each room. There's no upgrades available however this hotel is basically brand new every room is going to be in mint condition. I had a corner room with the vending machine next door to my room and I never heard a sound from that machine during my 2 night stay. The quality of this room was top shelf. The artwork on the walls were of a modern style but they also incorporated local Alaska Native American artwork in the room as well. I appreciate that VERY much. As a Titanium Member I spend more time in hotels then I prefer but I enjoyed my stay at this hotel. They did a great job renovating this building. It's a completely different hotel. A different brand, style and quality. It's now my new preferred hotel in Anchorage and I recommend this hotel for its service, it's clean contemporary rooms, it's downtown convenient location and it's friendly professional staff. read more

Poor management and unclean kitchen in the restaurant. Staff are impatient with guests.

Stayed here found used condoms under a cabinet. Super gross. Will not stay here again. Emailed and notified front counter nobody did anything read more

Horribly tasting food. Most of it was burnt, even the soup was bad. Would definetely never go there again.

Went to breakfast this morning . Overpriced , watered down orange juice , terrible coffee . Had to send it back twice due to being burnt . $24.00 eggs Benedict which was served with burnt potatoes. Then asked for fruit . Small cup of frozen thawed out fruit . Worse breakfast I've ever had from any hotel ! Don't go . read more

One of the worst hotels I've stayed in. Upon check-in we found that they put someone else In our room. It took them hours to get it worked out and get us a room. Customer service is awful. They do not come in regularly to make bed and change sheets, we always have to ask. Other guests are leaving their garbage and towels in the hallway and we have to look at that every time we come and go. read more

Four Points by Sheraton Anchorage Downtown - Hallway garbage and towels. - Hotels Near Me - Anchorage, Alaska

Amazing place! Very friendly staff and clean rooms. Close to all museums and stores including antiques and souvenirs. Will come back for sure. read more

Hotel was okay. Due to staffing issues the spa and bar were not open. We were not informed of this when we booked our room and the spa was the main reason for selecting this hotel. The Jase restaurant was open during select hours and the food was good. The staff was all very friendly, but we were disappointed with the lake of communication with what was closed. read more

No stars this was the worst experience I've ever had my life with COVID-19 and my bedroom and bathroom as dirty as it was I was very disgusting. Dirty towels in my bedroom and I believe there was fighting going on in the hallways and drug deals going on in the parking lot find another place to stay. Oh when I said some thing no one did anything when I walked in the place was like a dungeon and the blackout drapes or actually they were like a venetian blind from the 50s did not work they were supposed to be electric read more

June 24-26, 2021 Definitely could be better. Booked 2 rooms, 2 nights. Lobby seemed clean, restaurant not opened. Front desk person very helpful. Now the annoying part-both rooms had a couch-but neither was a sleeper sofa. The sink is outside of the bathroom & the lighting is awful-yes I know nitpick stuff. The worse was when we went to bed our sheets were not clean. Front desk person handled it beautifully. Brought sheets & all new bedding up and offered to make bed. (that wasn't necessary-we could do it ourselves, but still very nice to offer). That got us to look at the rest of the room, mirror all streaked, drink rings on the table...it was obvious the room had not been cleaned at all. The icing on the cake-the next morning- Luke warm water in the shower!! The manager did comp us a little & again it was all handled very professionally, but probably would stay at the embassy suites again instead. We booked this bc we wanted to be closer to downtown stuff & it was practically around the corner from the embassy suites where we stayed earlier in our trip. read more