Trust! Dr Rivera and Chris and Annie and Jen and the entire staff sincerely care! I love to watch…read morehow their team works together so smoothly!

Pros: we started going here back when the original vet was still working here b4 he retired.. it…read morewas awesome..he genuinely cared as well as the tech he was working with.. neither are still at the clinic. Cons: Since- it has gotten worst.. missed yearly shots and routine check up and asking us to bring pet back which means extra $$ for each visit Prescribing meds at a nominal price instead of allowing a script written and fill elsewhere at lower cost Not really listening to concerns instead repeatedly ask about something when solid fecal was provided but repeatedly asked about diarrhea as an example...what?? So im paying for you to test (2 costs on bill) it but you don't even know the state its in?? The constant lateness of appts.. telling me I can't be 10 minutes late yet once we arrived early and on time.. still waited almost an hour to be seen. This place does not care about animals, it cares only about the bottomline which is $$$

YES! I DO recommend this place! I tried a different vet out in Seffner, it was so filthy I was…read moredisgusted! It was horrific! This place is so clean and nice! The AC works and keeps not only myself cool but my pup cooled off as well. That's important to me especially on hot days that we have here in Florida. They're usually pretty quick at getting your special baby in for an appointment. I feel they do care about your pets health and care. Not just about the money. Thank you Big Bend Animal Hospital for caring for my Juju. I'm so thankful for you!

It was a sad day on march 30 when i had to take my best friend of 14 years in to be laid to eternal…read morepeace....my heart was breaking....i was hurting....but the staff went out of their way to get me in as a walk in..no appointment...and they made the process much easier than i expected....i miss my little buddy but i know he was given the respect and dignity he deserved....i stayed with him till the end just like he showed me 100 % loyalty over the past 14 years Thank you.....youre kindness means the world to me

Tech Jamie was awesome! So kind to my dog Bella. Love Dr. Raatz. He always answers all my…read morequestions. Lori is always helpful with making future appointments and answering any questions. Joy Wright was so very kind and helpful in getting pain relief for Bella following her surgery, I so appreciate her! The entire staff goes above and beyond in helping their patients.

Great place , been taking care of my dog for 5 years . Everyone is so nice and attentive .read more

I came in with bichon BARLEE with an eye issue he was being treated for thru a vet but they were…read moreclosed on Saturday so I had no other way to get treatment than to go here. WHAT A BLESSING!!!! The front desk was extremely attentive and brought us to a room right away. In came Jess D. and Rylee and I knew we were in good hands. They took my sweet boy back evaluated him and came right back to give us their first assessment and suggested what they wanted to do. Next we saw Dr Corces who was extremely forthright with what was happening and what should be done and we agreed with her. We are following her instruction to a tee ( of course ) and right now 3 days later we can tell he was prescribed the best medicine protocol . He's not out of the woods yet but defintely on the mend and will be seen by an ophthalmologist which also was her suggestion. We are so happy that we chose BEACON ER to go to and would recommend them whole heartedly.

Called the staff about a concern I had with my dog and when I asked for a suggestion the woman…read morestated "my own dog would never do that.." in a condescending tone when we were obviously distressed. I don't like how this was handled, not hard to have social awareness when customers are coming to you for trust and guidance.

Dr. Morgan is amazing. She has cared for my fur baby Silver with such compassion and caring. He has…read morebeen quite ill with respiratory issues for the last 2 years and recently was diagnosed with a malignancy in the left nasal passage. Dr. Morgan was spot on with each thought and diagnosis she has provided. Last night was a very difficult night and I was sure today would be "the day". Once I arrived, Dr. Morgan eased my worries as much as she could. As she thought it was an abscess which she promptly lanced, drained and cleaned. Once the procedure was done, Silver was brought back to me swaddled like an infant in his favorite blanket. Layla is the most caring, amazing technician I have ever come across. There is another tech that is particularly kind but I don't recall her name. (my shortcoming as she has told me her name) I can describe her though - young, dark hair and blue eyeglasses. I love both of these girls!!! I know this is only delaying the inevitable but I will take any time I can get with my fur baby. Thank you Dr. Morgan and staff!! You are my hero's!!! Alisa H.

a year ago Referred…read morehere by a neighbor and glad I listened. Dr Morgan and staff are incredible. I have visited a couple of times with my doggies and nothing, but fantastic service. They were thorough, patient and professional, answering all my questions, making suggestions and rendering great advice. My doggies were well taken care of. Can't say enough nice things about this place

Dr Marks is an amazing vet and my standard poodle is comfortable with him. He's usually weary with…read moreeveryone. He trusts his vet and so do we!!

If you love your pet, DO NOT COME HERE! Reviews don't always show up on Google. The manager, Jim…read moreAntunano, Jr. and Dr. Courtney Carroll, will lie with no guilt. Jim, will have no problem gaslighting you when things go wrong. Incompetence, mistakes, negligence and a cover-up took place while I was there, and it caused prolonged suffering for my cat. They are a family-owned business, so that gives them so much incentive to lie. There are no cameras in the rooms, so they can lie all they want and make you seem like the one who is crazy. They offer people $5 for leaving a review, so that's very disingenuous. Jim is basically just a figurehead. He is not a medical professional. Dr. Carroll is the one in power since she can make things up, and he will side with her since he is not knowledgeable. Even after showing Jim a photo of my cat's unhealed eye, he was still not competent enough to realize that Dr. Carroll messed up or lied about his condition. If the manager cannot oversee the mess-ups of his employees, then who will? * I wasn't told about the other treatment options for entropion. * During the appointment for his vaccines, I mentioned I was worried about him still itching after the surgery. Dr. Carroll told me it could be allergy related and brushed it off as something we could handle later. It should've been handled right then and there. (He was itching a lot more after.) * After his operation, I realized his private was red and looked very sore. He was having trouble peeing and was in constant discomfort. Dr. Carroll told me it was sticking out while he was under anesthesia. She said she lubricated it and put it back in. Dr. Carroll didn't stick to one story. * 5 days after his surgery, he scratched at his stitches while eating and caused a tiny tear. When I came in to get it checked out, it was 7 days after his operation and Dr. Carroll decided to remove the stitches. * Dr. Carroll told the manager that my cat had removed most of the stitches himself. If that is true, why on earth would she not re-suture his eyelid? * The next morning while he was eating, he did one little swipe at his eye and the eyelid tore open. It clearly happened because his stitches were removed far too early. I blamed her for the extent of his injuries after she removed his stitches too early. I was told to come in the next day. The only reason why they didn't take him in that day was because they were busy. I am highly disappointed I wasn't advised to go to an emergency hospital with him since a wound that deep can get infected. * Jim claims that as a "courtesy" I was not charged for his re-suturing, which is false. I called stating that I was not comfortable paying for something that was caused by Dr. Carroll. I was told I still had to pay for the equipment and medication, so it was not free of charge. * Dr. Carroll lied about my cat's condition. She pretended to put the fluorescent stain on his eye and said he didn't have an ulcer. There was no green in his eye when she had me come over to look at his eye. The reason why she did this is because I complained to the manager about her not scheduling a revisit for my cat's eye since it wasn't fully healed. I showed a photo of my cat's unhealed to Jim, and he still took her side. I ended up scheduling a visit with my previous veterinarian. When she checked his eye she said there was an ulcer. * Dr. Carroll was not successful with his entropion surgery. * Dr. Carroll claimed he didn't need surgery for both eyelids when he did. She originally stated that he did, but then changed her mind. * They claim to have recommended an ophthalmologist, but that's a lie. * Also, Ashley, the veterinarian technician, may seem very nice and sociable, but she is a major participant in Dr. Carroll's mistakes and lies. In a previous visit, she was the one who told me the Oculenis was for repairing the eye. She said nothing when Dr. Carroll said it was just a lubricant. She was also the one who took part in the cover-up. She was in the room holding my cat when Dr. Carroll pretended to put the fluorescent stain in his eye. She even backed up Dr. Carroll by saying something along the lines of "the redness just being vascularization." All I had asked for after the terrible care and prolonged suffering that my cat had to experience was a full refund and for them to pay for his allergy testing and the first round of possible medication he would need. Jim said no to everything. I had asked for all of this before the last appointment when Dr. Carroll lied about my cat's eye being healed. Also, Jim, if you're reading this, just know that your father, who was the founder of the place and also an actual veterinarian, would be ashamed of your incompetence and lack of care towards patients and clients. He didn't die and leave this place in your hands for you to abuse your power and potentially ruin its reputation due to your inability to oversee your employees. That's only if he wasn't like you and actually cared.

This clinic has shown me that they care more about money than about the actual health of pets. I…read morecalled to get a refill of my dog's prescription food, which she needs for her allergies. They flat out refused unless I brought her in for an annual exam. I explained I am traveling and cannot do that right now, but instead of prioritizing my dog's health, they chose to withhold food that keeps her from getting sick. Yes, I canceled a couple of appointments in the past because I was out of town or busy with work --but that does not give them the right to "ground" my dog or punish her by refusing to refill food that has zero risk if continued. This is not medication; it is food, and denying it only puts her well-being in danger. This policy is unreasonable, it's punitive, and it clearly shows where their priorities are. I will never recommend this clinic to anyone who truly cares about their pet's health. P.S the receptionist who talked to me on the phone said that she had a conversation with me and told me we will not be able to refill the food until I book an appointment and this is an absolute LIE I never had this conversation with her and I was never told while I'm picking up her food 3 weeks ago that I need to book an appointment or they will not re fill. It's all about money and lies too. This is ridiculous.

I have been coming to this clinic for almost 8 years and have brought all three of my dogs and even…read moremy sister's cat here. The staff are amazing! They are so friendly and they really go out of their way to make sure my pets are doing well. They've even texted me on the weekends to see how everyone is doing. They also work really hard to get me in same day if I need it and they help me find specialty vets closer to my house if we need a procedure or service they don't provide. All the vets I've seen there are wonderful and I cannot recommend this place enough.

taking my cat there for years.well treated and loved. the dr and the girls are wonderful with the…read moreanimals!

From ragged, neighborhood vagabond to a content kitty in his forever home…read more.. Thanks, Dr. Montgomery, for fixing him and even better, being the only vet of the three places who knew enough about cats to know what to look for!!!